Customer Support Engineer Jobs at Fortinet with Visa Sponsorship
Customer Support Engineer jobs at Fortinet involve supporting enterprise security products across global clients, and the company has a consistent track record of sponsoring work visas for this function. If you have a networking or cybersecurity background and need visa support, Fortinet is worth targeting.
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Get Access To All JobsINTRODUCTION
Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business. In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.
ROLE AND RESPONSIBILITIES
As a Senior Technical Support Specialist, you will:
- Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
- Follow up on technical cases including proper escalation and management of the case until case closure
- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
BASIC QUALIFICATIONS
We Are Looking For:
- Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
- Deep working knowledge of operating systems - Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products - firewalls, IDS/IPS, VPN, virus scanning
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help the effectiveness of day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products is desirable
- A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
- Ability to work in the office 4 days a week
- Possibility of an on Call rotation
- Strong communication skills, both written and verbal
BENEFITS
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
ABOUT OUR TEAM
Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.
WHY JOIN US
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
INTRODUCTION
Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business. In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.
ROLE AND RESPONSIBILITIES
As a Senior Technical Support Specialist, you will:
- Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
- Follow up on technical cases including proper escalation and management of the case until case closure
- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
BASIC QUALIFICATIONS
We Are Looking For:
- Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
- Deep working knowledge of operating systems - Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products - firewalls, IDS/IPS, VPN, virus scanning
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help the effectiveness of day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products is desirable
- A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
- Ability to work in the office 4 days a week
- Possibility of an on Call rotation
- Strong communication skills, both written and verbal
BENEFITS
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
ABOUT OUR TEAM
Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.
WHY JOIN US
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
See all Customer Support Engineer Jobs at Fortinet
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Get Access To All JobsTips for Finding Customer Support Engineer Jobs at Fortinet
Align your credentials to Fortinet certifications
Fortinet prioritizes candidates with NSE (Network Security Expert) certifications for Customer Support Engineer roles. Earning NSE 4 or above before applying signals hands-on product familiarity and strengthens your case for sponsorship approval.
Target roles requiring shift coverage experience
Fortinet's Customer Support Engineering teams operate across time zones, so listings that specify 24x7 or on-call availability are often harder to fill domestically. These openings tend to move faster through sponsorship processes than standard daytime roles.
Confirm your OPT timeline before the interview stage
If you're on F-1 OPT, Fortinet will need sufficient runway to file an H-1B cap-subject petition before your status expires. USCIS requires employers to file by April 1 for October 1 employment, so factor that into your start date negotiations.
Use Migrate Mate to surface open Customer Support Engineer roles
Fortinet posts Customer Support Engineer openings across multiple locations with varying sponsorship eligibility. Use Migrate Mate to filter specifically for visa-sponsoring roles so you're not spending time on positions that won't support your status.
Request clarity on LCA scope during the offer stage
Fortinet operates offices across multiple states, and your Labor Condition Application is tied to a specific worksite. If your role involves remote work or travel to client sites, confirm with HR how DOL worksite requirements will be handled before you accept.
Document technical troubleshooting experience with specificity
For PERM or EB-2/EB-3 sponsorship, Fortinet's HR team documents the minimum job requirements. Make sure your resume reflects specific protocols, platforms, and escalation experience rather than general support language, so it aligns with the certified job description.
Frequently Asked Questions
Does Fortinet sponsor H-1B visas for Customer Support Engineers?
Yes, Fortinet sponsors H-1B visas for Customer Support Engineers. The company has an established pattern of filing H-1B petitions for technical support roles, particularly where candidates bring specialized networking or cybersecurity skills. If you're currently on F-1 OPT, Fortinet can file a cap-subject H-1B visa petition on your behalf before your OPT expires, subject to USCIS lottery selection.
How do I apply for Customer Support Engineer jobs at Fortinet?
You can apply directly through Fortinet's careers portal, where Customer Support Engineer roles are listed by region and specialization. To find roles specifically open to visa sponsorship, browse Migrate Mate, which filters Fortinet's openings by sponsorship eligibility. Tailor your application to highlight network security troubleshooting experience, relevant certifications like NSE, and any enterprise customer-facing support background.
Which visa types does Fortinet commonly use for Customer Support Engineer roles?
Fortinet commonly sponsors H-1B visas for Customer Support Engineers and also supports F-1 OPT and CPT for students earlier in their careers. For longer-term employment-based pathways, Fortinet has filed EB-2 and EB-3 petitions for technical roles, which involve PERM labor certification through the DOL before USCIS can adjudicate the immigrant petition. TN visa status is also available for Canadian and Mexican nationals in qualifying technical roles.
What qualifications does Fortinet expect for Customer Support Engineer roles?
Fortinet typically expects a bachelor's degree in computer science, information technology, or a related field, combined with hands-on experience in network security, firewalls, VPNs, or enterprise infrastructure. Fortinet NSE certifications are a strong differentiator. Customer-facing experience at an enterprise level, familiarity with ticketing systems, and the ability to handle technical escalations independently are consistently prioritized across job listings.
How do I know if a specific Fortinet Customer Support Engineer role will sponsor my visa?
Not every Fortinet Customer Support Engineer posting explicitly states sponsorship availability, and sponsorship decisions depend on the role's location, team budget, and your current status. The most direct approach is to ask the recruiter early in the process whether the role supports visa sponsorship for your specific visa type. You can also cross-reference Fortinet's active H-1B LCA filings on the DOL's public disclosure database to see which job titles and locations have recent sponsorship activity.