Customer Support Engineer Jobs at Fortinet with Visa Sponsorship
Fortinet hires Customer Support Engineers to support enterprise security products across global clients, and the company has a consistent track record of sponsoring work visas for this function. If you have a networking or cybersecurity background and need visa support, Fortinet is worth targeting.
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Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic SLED, Sales Engineer for Healthcare to be a part of enabling the success of our rapidly growing business.
As an SLED Sales Engineer, you will:
- Pre-sales: Assist in qualifying sales leads from a technical standpoint, understanding customer requirements, and providing relevant technical information
- Sales calls: Serve as the primary technical resource during sales calls, addressing customer inquiries, educating them about features, specifications, and functionality, as well as integration possibilities
- Demonstrate proficiency in networking applications and solutions, highlighting the value proposition of Fortinet products and services
- Post-sales: Act as the main technical contact for assigned accounts, actively engaging with the technical support team and engineering to promptly address and resolve customer's technical issues
- Provide post-sales training and ongoing assistance to customers, ensuring they can effectively utilize Fortinet solutions
- Travel throughout the territory to support the needs of the business.
Who We Are Looking for:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
- 5 – 8 year’s experience in technical/pre-sales support as a sales or systems engineer
- 5 – 7 year’s experience in LAN/WAN/Internet services administration, showcasing a comprehensive understanding of networking technologies
- Strong knowledge of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES technologies and protocols
- Experienced sales professional with a deep understanding of the technology business sector
- Familiarity with encryption and authentication technologies
- Strong presentation skills, enabling effective communication with diverse audiences
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $190,000 - $300,000 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, and this position is also eligible for commissions based on the terms of the Sales Compensation Plan.
About us
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.
Job Description
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic SLED, Sales Engineer for Healthcare to be a part of enabling the success of our rapidly growing business.
As an SLED Sales Engineer, you will:
- Pre-sales: Assist in qualifying sales leads from a technical standpoint, understanding customer requirements, and providing relevant technical information
- Sales calls: Serve as the primary technical resource during sales calls, addressing customer inquiries, educating them about features, specifications, and functionality, as well as integration possibilities
- Demonstrate proficiency in networking applications and solutions, highlighting the value proposition of Fortinet products and services
- Post-sales: Act as the main technical contact for assigned accounts, actively engaging with the technical support team and engineering to promptly address and resolve customer's technical issues
- Provide post-sales training and ongoing assistance to customers, ensuring they can effectively utilize Fortinet solutions
- Travel throughout the territory to support the needs of the business.
Who We Are Looking for:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
- 5 – 8 year’s experience in technical/pre-sales support as a sales or systems engineer
- 5 – 7 year’s experience in LAN/WAN/Internet services administration, showcasing a comprehensive understanding of networking technologies
- Strong knowledge of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES technologies and protocols
- Experienced sales professional with a deep understanding of the technology business sector
- Familiarity with encryption and authentication technologies
- Strong presentation skills, enabling effective communication with diverse audiences
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $190,000 - $300,000 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, and this position is also eligible for commissions based on the terms of the Sales Compensation Plan.
About us
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.
See all 27+ Customer Support Engineer at Fortinet jobs
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Get Access To All JobsTips for Finding Customer Support Engineer Jobs at Fortinet Jobs
Align your credentials to Fortinet certifications
Fortinet prioritizes candidates with NSE (Network Security Expert) certifications for Customer Support Engineer roles. Earning NSE 4 or above before applying signals hands-on product familiarity and strengthens your case for sponsorship approval.
Target roles requiring shift coverage experience
Fortinet's Customer Support Engineering teams operate across time zones, so listings that specify 24x7 or on-call availability are often harder to fill domestically. These openings tend to move faster through sponsorship processes than standard daytime roles.
Use Migrate Mate to surface open Customer Support Engineer roles
Fortinet posts Customer Support Engineer openings across multiple locations with varying sponsorship eligibility. Use Migrate Mate to filter specifically for visa-sponsoring roles so you're not spending time on positions that won't support your status.
Request clarity on LCA scope during the offer stage
Fortinet operates offices across multiple states, and your Labor Condition Application is tied to a specific worksite. If your role involves remote work or travel to client sites, confirm with HR how DOL worksite requirements will be handled before you accept.
Document technical troubleshooting experience with specificity
For PERM or EB-2/EB-3 sponsorship, Fortinet's HR team documents the minimum job requirements. Make sure your resume reflects specific protocols, platforms, and escalation experience rather than general support language, so it aligns with the certified job description.
Customer Support Engineer at Fortinet jobs are hiring across the US. Find yours.
Find Customer Support Engineer at Fortinet JobsFrequently Asked Questions
Does Fortinet sponsor H-1B visas for Customer Support Engineers?
Yes, Fortinet sponsors H-1B visas for Customer Support Engineers. The company has an established pattern of filing H-1B petitions for technical support roles, particularly where candidates bring specialized networking or cybersecurity skills. If you're currently on F-1 OPT, Fortinet can file a cap-subject H-1B petition on your behalf before your OPT expires, subject to USCIS lottery selection.
How do I apply for Customer Support Engineer jobs at Fortinet?
You can apply directly through Fortinet's careers portal, where Customer Support Engineer roles are listed by region and specialization. To find roles specifically open to visa sponsorship, browse Migrate Mate, which filters Fortinet's openings by sponsorship eligibility. Tailor your application to highlight network security troubleshooting experience, relevant certifications like NSE, and any enterprise customer-facing support background.
Which visa types does Fortinet commonly use for Customer Support Engineer roles?
Fortinet commonly sponsors H-1B visas for Customer Support Engineers and also supports F-1 OPT and CPT for students earlier in their careers. For longer-term employment-based pathways, Fortinet has filed EB-2 and EB-3 petitions for technical roles, which involve PERM labor certification through the DOL before USCIS can adjudicate the immigrant petition. TN status is also available for Canadian and Mexican nationals in qualifying technical roles.
What qualifications does Fortinet expect for Customer Support Engineer roles?
Fortinet typically expects a bachelor's degree in computer science, information technology, or a related field, combined with hands-on experience in network security, firewalls, VPNs, or enterprise infrastructure. Fortinet NSE certifications are a strong differentiator. Customer-facing experience at an enterprise level, familiarity with ticketing systems, and the ability to handle technical escalations independently are consistently prioritized across job listings.
How do I know if a specific Fortinet Customer Support Engineer role will sponsor my visa?
Not every Fortinet Customer Support Engineer posting explicitly states sponsorship availability, and sponsorship decisions depend on the role's location, team budget, and your current status. The most direct approach is to ask the recruiter early in the process whether the role supports visa sponsorship for your specific visa type. You can also cross-reference Fortinet's active H-1B LCA filings on the DOL's public disclosure database to see which job titles and locations have recent sponsorship activity.
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