Customer Support Engineer Jobs at Lam Research with Visa Sponsorship
Customer Support Engineer roles at Lam Research put you on-site with semiconductor fabs, troubleshooting and maintaining advanced etch and deposition equipment. Lam has a consistent track record of sponsoring international engineers in this function, covering multiple visa pathways from OPT through permanent residence.
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Get Access To All JobsRequisition ID 197380
Date posted 04/15/2026
Work Location Model On-site
Work Location Tualatin-OR
Work Country United States
The group you’ll be a part of
In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.
The impact you’ll make
As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.
What you’ll do
- GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- Involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers.
- Lam Electrofill experience is preferred.
- Work can take place at Lam facilities or in the field and can include travel with short notice (24-hour turnaround) ~25% - 30% Travel worldwide is a requirement of this position.
Who we’re looking for
- Minimum of 5 years of related experience in product or systems engineering with a bachelor’s degree in mechanical engineering, Electrical and Electronics Engineering or a related field.
- Of the required experience, minimum of 5 years of experience in the following: electro-mechanical system design and manufacturing; systems engineering and integration; statistical methods for modeling, multivariate data sets; statistical process control (SPC); Design of Experiments (DOE); vacuum systems; and/or semiconductors.
- Excellent written/verbal communication, fluent in English, and strong presentation skills.
- Capable of structured problem solving (preferably using 8D methodology).
- Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers.
- Service orientated and ability to work in a matrix environment.
Preferred qualifications
- Preferred experience: Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Requisition ID 197380
Date posted 04/15/2026
Work Location Model On-site
Work Location Tualatin-OR
Work Country United States
The group you’ll be a part of
In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.
The impact you’ll make
As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.
What you’ll do
- GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- Involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers.
- Lam Electrofill experience is preferred.
- Work can take place at Lam facilities or in the field and can include travel with short notice (24-hour turnaround) ~25% - 30% Travel worldwide is a requirement of this position.
Who we’re looking for
- Minimum of 5 years of related experience in product or systems engineering with a bachelor’s degree in mechanical engineering, Electrical and Electronics Engineering or a related field.
- Of the required experience, minimum of 5 years of experience in the following: electro-mechanical system design and manufacturing; systems engineering and integration; statistical methods for modeling, multivariate data sets; statistical process control (SPC); Design of Experiments (DOE); vacuum systems; and/or semiconductors.
- Excellent written/verbal communication, fluent in English, and strong presentation skills.
- Capable of structured problem solving (preferably using 8D methodology).
- Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers.
- Service orientated and ability to work in a matrix environment.
Preferred qualifications
- Preferred experience: Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
See all 56+ Customer Support Engineer at Lam Research jobs
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Get Access To All JobsTips for Finding Customer Support Engineer Jobs at Lam Research Jobs
Align Your Degree to Semiconductor Equipment Domains
Lam's Customer Support Engineer roles typically require a degree in electrical engineering, mechanical engineering, or a closely related field. Before applying, confirm your credential maps directly to the role's technical scope, since H-1B approval hinges on that degree-to-job-duty alignment.
Target Lam Postings Near Major Fab Corridors
Lam's customer support headcount clusters around fabs in Arizona, Oregon, and Texas. Prioritizing openings in these regions shortens your hiring timeline, since local teams often have established sponsorship workflows and shorter onboarding cycles than newer office locations.
Use Migrate Mate to Filter Active Sponsorship Openings
Not every Lam job listing signals active visa support. Use Migrate Mate to surface Customer Support Engineer roles where Lam has a verified sponsorship history, so you apply where your visa situation is already accounted for in the hiring process.
Start OPT Before Your Program Ends
If you're on F-1 status, apply for OPT through your DSO at least 90 days before graduation. Lam hires CPT and OPT candidates into customer support roles, but hardware-intensive positions require on-site presence from day one, so gaps in work authorization can delay your start date.
Clarify Sponsorship Scope During the Offer Stage
Ask the recruiter whether the offer includes both H-1B filing and eventual Green Card sponsorship through PERM. For a field-based role like Customer Support Engineer, confirming the long-term pathway upfront prevents surprises after your H-1B extensions run out.
Prepare Field Experience Documentation Early
USCIS scrutinizes specialty occupation evidence for hands-on engineering roles. Compile performance reviews, project logs, and equipment certification records that demonstrate degree-level judgment, not just task execution. This documentation strengthens your I-129 petition if your employer needs to respond to an RFE.
Customer Support Engineer at Lam Research jobs are hiring across the US. Find yours.
Find Customer Support Engineer at Lam Research JobsFrequently Asked Questions
Does Lam Research sponsor H-1B visas for Customer Support Engineers?
Yes, Lam Research sponsors H-1B visas for Customer Support Engineers. The company files petitions through the standard USCIS cap process and has a consistent pattern of supporting this role category. If you're already H-1B eligible or in a cap-exempt situation, Lam can also file outside the lottery window.
Which visa types does Lam Research commonly use for Customer Support Engineer roles?
Lam Research supports H-1B, TN, F-1 OPT, F-1 CPT, J-1, and employment-based Green Card pathways including EB-2 and EB-3. F-1 OPT is common for recent engineering graduates entering the role, while H-1B and eventually PERM-based Green Card sponsorship apply to longer-term hires in the customer support function.
What qualifications does Lam Research expect for Customer Support Engineer positions?
Lam typically expects a bachelor's degree in electrical engineering, mechanical engineering, physics, or a related technical discipline. Hands-on experience with semiconductor fabrication equipment, vacuum systems, or RF components is valued. Field-based troubleshooting ability matters as much as academic credentials, since the role involves direct on-site support at customer fabs.
How do I apply for Customer Support Engineer jobs at Lam Research?
You can find and apply for Customer Support Engineer openings at Lam Research through Migrate Mate, which surfaces roles with a verified visa sponsorship history. Apply with a resume that highlights equipment-specific experience and degree-to-role alignment. Reach out directly to Lam's technical recruiting team if your target location is a high-demand fab corridor like Arizona or Oregon.
How do I plan my timeline if I need H-1B sponsorship to work at Lam Research?
The H-1B cap lottery opens each March for an October 1 start date. If you're on F-1 OPT, you have up to 12 months of work authorization, extended to 36 months with a STEM extension, which gives you time to bridge through the lottery cycle. Start conversations with Lam's recruiting team well before your OPT expiration so the petition is ready to file in March.
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