Support Engineer Jobs at Fortinet with Visa Sponsorship
Support Engineer jobs at Fortinet sit at the intersection of enterprise networking and hands-on technical problem-solving, requiring deep knowledge of cybersecurity products and customer-facing communication. Fortinet has a consistent track record of sponsoring work visas for this function, making it a strong target for international candidates building a U.S. career in network security.
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Get Access To All JobsINTRODUCTION
Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business. In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.
ROLE AND RESPONSIBILITIES
As a Senior Technical Support Specialist, you will:
- Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
- Follow up on technical cases including proper escalation and management of the case until case closure
- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
BASIC QUALIFICATIONS
We Are Looking For:
- Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
- Deep working knowledge of operating systems - Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products - firewalls, IDS/IPS, VPN, virus scanning
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help the effectiveness of day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products is desirable
- A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
- Ability to work in the office 4 days a week
- Possibility of an on Call rotation
- Strong communication skills, both written and verbal
BENEFITS
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
ABOUT OUR TEAM
Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.
WHY JOIN US
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
INTRODUCTION
Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business. In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.
ROLE AND RESPONSIBILITIES
As a Senior Technical Support Specialist, you will:
- Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
- Follow up on technical cases including proper escalation and management of the case until case closure
- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
BASIC QUALIFICATIONS
We Are Looking For:
- Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
- Deep working knowledge of operating systems - Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products - firewalls, IDS/IPS, VPN, virus scanning
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help the effectiveness of day-to-day activities
- Previous call center experience, preferably supporting data networking products and/or security products is desirable
- A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
- Ability to work in the office 4 days a week
- Possibility of an on Call rotation
- Strong communication skills, both written and verbal
BENEFITS
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
ABOUT OUR TEAM
Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.
WHY JOIN US
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
See all Support Engineer Jobs at Fortinet
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Get Access To All JobsTips for Finding Support Engineer Jobs at Fortinet
Align your certifications to Fortinet's stack
Fortinet's Support Engineer roles consistently require familiarity with FortiGate, FortiAnalyzer, and FortiManager. Earning the NSE 4 or NSE 5 certification before applying signals role-specific readiness and removes a common screening hurdle for international candidates.
Target Fortinet's customer support hiring pipeline
Fortinet recruits Support Engineers in cohorts tied to product lines and regional customer bases. Search for openings filtered by support or TAC functions on Migrate Mate to find Fortinet roles that explicitly list visa sponsorship as available.
Confirm your OPT timeline before applying
If you're on F-1 OPT, verify your remaining authorization window before submitting. Fortinet typically requires Support Engineers to be available for full-time onboarding within 60 days, so a compressed OPT window can complicate the offer stage.
Get your LCA paperwork timeline right
Once you receive a Fortinet offer, your employer files a Labor Condition Application with the DOL before USCIS can process the H-1B petition. This sequential requirement adds weeks to the start-date window, so plan your current visa status accordingly.
Prepare technical documentation of your specialty occupation
USCIS scrutinizes Support Engineer H-1B petitions closely because the role spans a broad skill range. Gather documentation showing your work requires at least a bachelor's degree in a specific technical field, such as computer science, networking, or information security.
Understand how TN status applies to this role
Canadian and Mexican nationals can pursue TN status for qualifying computer-related positions at Fortinet without going through the H-1B lottery. Confirm your job offer letter explicitly describes duties that map to a recognized TN profession category before traveling to the port of entry.
Frequently Asked Questions
Does Fortinet sponsor H-1B visas for Support Engineers?
Yes, Fortinet sponsors H-1B visas for Support Engineer roles. The company has an established pattern of filing H-1B petitions for technical support positions, particularly for candidates with expertise in network security and Fortinet's own product ecosystem. You'll need a qualifying job offer and evidence that the role meets USCIS specialty occupation criteria, which typically means a bachelor's degree or higher in a directly related field.
How do I apply for Support Engineer jobs at Fortinet?
Apply directly through Fortinet's careers portal, and use Migrate Mate to identify Support Engineer openings at Fortinet that are actively accepting visa-sponsored candidates. Tailor your resume to highlight hands-on experience with enterprise networking or security products. Fortinet's hiring process for this function generally includes a technical screening, followed by one or more interviews assessing both product knowledge and customer communication skills.
Which visa types does Fortinet commonly use for Support Engineer roles?
Fortinet sponsors H-1B visas as the primary long-term work authorization path for Support Engineers. The company also supports F-1 OPT and CPT for students transitioning from academic programs, and TN visa status for Canadian and Mexican nationals in qualifying computer-related roles. For candidates on a longer immigration track, Fortinet has sponsored EB-2 and EB-3 Green Card petitions for technical employees, typically after an initial period of employment.
What qualifications does Fortinet expect for sponsored Support Engineer candidates?
Fortinet typically looks for a bachelor's degree in computer science, information technology, or a related field, paired with practical experience in network troubleshooting or cybersecurity. Familiarity with Fortinet's product suite, such as FortiGate firewalls or FortiOS, carries significant weight. Candidates who hold NSE certifications or have prior experience in a TAC or tier-two support environment tend to move through the screening process more efficiently than those with only general IT backgrounds.
How do I time my H-1B petition if I receive a Fortinet offer on OPT?
If you're on F-1 OPT, your employer must file your H-1B petition during the annual cap registration window in March for an October 1 start date. If your OPT expires before October 1 and you have a STEM OPT extension, you may be covered through the cap-gap period. If you're not STEM-eligible, discuss a delayed start date or a bridge arrangement with Fortinet's HR team well before your OPT expiration to avoid an authorization gap.