Support Engineer Jobs at Google with Visa Sponsorship
Support Engineer jobs at Google sit at the intersection of deep technical knowledge and customer-facing problem solving, covering infrastructure, cloud products, and enterprise tools. Google has a strong track record of sponsoring international talent in technical support functions, and actively files for multiple work visa categories to bring qualified engineers on board.
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Get Access To All JobsMinimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 7 years of experience in program management, product management, business operations, or systems strategy and operations within global customer support.
- 7 years of experience in people management.
- 3 years of experience managing a team of program managers.
- Experience setting up and managing case management workflows and tooling in a mixed ecosystem of first-party and third-party solutions.
Preferred qualifications:
- Experience with Salesforce (Agentforce) or Google Enterprise for Customers (GECX).
- Experience in defining, designing, and orchestrating Agentic AI solutions within a global support ecosystem.
- Experience leading and owning programs and addressing multi-dimensional problems.
- Familiarity with Google Cloud Assist (GCA).
- Ability to influence and align cross-functional stakeholders with core business objectives.
About the job
Google Cloud Support helps customers solve billing and technical problems with a relentless focus on our users. We engage customers across the globe through social outreach and one-on-one support for our Google Workspace and Google Cloud products. Our team redefine support and reset industry standards with the same innovative approach that defines Google’s products.
The Platform Solutions and Delivery team sits within Google Cloud Support and is responsible for influencing, owning, and enabling the deployment of critical support systems and tooling rollouts for our global employee and vendor-managed Support Delivery teams. We prioritize, plan, implement, and measure the success of transformative support systems initiatives across the entire customer support journey.
Our team is focused on transitioning the Cloud Support organization from a fragmented, human-centric service model toward a centrally observable, agentic execution system. We are seeking an experienced, strategic, and domain-expert Manager of Support Enablement to be part of this journey.
In this role, you will focus on transforming the support tooling model from assisted to autonomous support. You will lead and drive the Agentic Artificial Intelligence (AI) strategy in the support enablement space, covering case management, troubleshooting tooling, workflow automations, and learning and development tools. This strategy will encompass the federation of specialized AI agents, where governance and maintenance process design are crucial for scaling. You will operate with significant autonomy, driving the investigation of new platforms, proposing tool integrations into autonomous workflows, and acting as the essential bridge between Operations and Engineering to build these solutions.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $164000 - $240000 (USD) + 20% bonus target + equity + benefits
Responsibilities
- Build domain expertise on the team to act as the primary liaison between support operations and engineering teams when building the required solutions.
- Evolve the troubleshooting tools to meet the needs of our global employee and vendor-managed Support Delivery teams, and the growing needs of Cloud Support.
- Be part of shaping the agentic evolution of cloud support in the tooling and troubleshooting space, transitioning from an assisted to an AI autonomous support.
- Govern the federation of AI agents to enable scaled growth.
- Minimize tool-based operational friction and eliminate swivel-chairing across systems to maximize agent efficiency.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 7 years of experience in program management, product management, business operations, or systems strategy and operations within global customer support.
- 7 years of experience in people management.
- 3 years of experience managing a team of program managers.
- Experience setting up and managing case management workflows and tooling in a mixed ecosystem of first-party and third-party solutions.
Preferred qualifications:
- Experience with Salesforce (Agentforce) or Google Enterprise for Customers (GECX).
- Experience in defining, designing, and orchestrating Agentic AI solutions within a global support ecosystem.
- Experience leading and owning programs and addressing multi-dimensional problems.
- Familiarity with Google Cloud Assist (GCA).
- Ability to influence and align cross-functional stakeholders with core business objectives.
About the job
Google Cloud Support helps customers solve billing and technical problems with a relentless focus on our users. We engage customers across the globe through social outreach and one-on-one support for our Google Workspace and Google Cloud products. Our team redefine support and reset industry standards with the same innovative approach that defines Google’s products.
The Platform Solutions and Delivery team sits within Google Cloud Support and is responsible for influencing, owning, and enabling the deployment of critical support systems and tooling rollouts for our global employee and vendor-managed Support Delivery teams. We prioritize, plan, implement, and measure the success of transformative support systems initiatives across the entire customer support journey.
Our team is focused on transitioning the Cloud Support organization from a fragmented, human-centric service model toward a centrally observable, agentic execution system. We are seeking an experienced, strategic, and domain-expert Manager of Support Enablement to be part of this journey.
In this role, you will focus on transforming the support tooling model from assisted to autonomous support. You will lead and drive the Agentic Artificial Intelligence (AI) strategy in the support enablement space, covering case management, troubleshooting tooling, workflow automations, and learning and development tools. This strategy will encompass the federation of specialized AI agents, where governance and maintenance process design are crucial for scaling. You will operate with significant autonomy, driving the investigation of new platforms, proposing tool integrations into autonomous workflows, and acting as the essential bridge between Operations and Engineering to build these solutions.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $164000 - $240000 (USD) + 20% bonus target + equity + benefits
Responsibilities
- Build domain expertise on the team to act as the primary liaison between support operations and engineering teams when building the required solutions.
- Evolve the troubleshooting tools to meet the needs of our global employee and vendor-managed Support Delivery teams, and the growing needs of Cloud Support.
- Be part of shaping the agentic evolution of cloud support in the tooling and troubleshooting space, transitioning from an assisted to an AI autonomous support.
- Govern the federation of AI agents to enable scaled growth.
- Minimize tool-based operational friction and eliminate swivel-chairing across systems to maximize agent efficiency.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
See all Support Engineer Jobs at Google
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Engineer Jobs at Google.
Get Access To All JobsTips for Finding Support Engineer Jobs at Google
Tailor your resume for Google's technical stack
Support Engineer roles at Google require demonstrable experience with distributed systems, APIs, and cloud platforms like GCP. Frame your resume around troubleshooting complex technical incidents, not general customer service, so recruiters can map your background to their specialty occupation criteria.
Target Google's gTech and Cloud divisions
Most Support Engineer openings at Google sit within gTech or Google Cloud, where enterprise client support is core to the business. Filtering your search by these divisions surfaces roles most likely to have active headcount and established visa sponsorship pipelines.
Understand which visa category fits your citizenship
Google sponsors H-1B, H-1B1 visa, and E-3 visas for this function. Australian citizens can move faster through consular processing on the E-3, while Singapore and Chile nationals may qualify for the H-1B1, both of which bypass the H-1B lottery.
Browse open Support Engineer roles on Migrate Mate
Use Migrate Mate to filter Support Engineer positions at Google by visa type, so you're only applying to roles where sponsorship aligns with your specific visa category. This cuts out positions where your situation won't fit before you invest time in the process.
Prepare for Google's structured interview before discussing status
Google's hiring process runs multiple technical and behavioral rounds before any offer conversation. Lock down your coding, systems design, and troubleshooting interviews first. Visa status discussions happen at the offer stage, not during early screening rounds.
Align your start date with H-1B cap timelines if applicable
If you need cap-subject H-1B sponsorship, USCIS only accepts petitions in April for an October 1 start date. Work backwards from that window when setting your application timeline so your offer, filing, and start date can realistically align.
Frequently Asked Questions
Does Google sponsor H-1B visas for Support Engineers?
Yes, Google sponsors H-1B visas for Support Engineer roles. These positions meet the specialty occupation standard because they require a bachelor's degree or higher in a technical field such as computer science, information technology, or engineering. Google's legal and HR teams handle the petition process, but you'll need a confirmed offer before any filing begins.
Which visa types does Google sponsor for Support Engineer roles?
Google sponsors the H-1B, H-1B1 visa, and E-3 visa for Support Engineer positions. Australian citizens can apply for the E-3, which has no lottery and processes through consular appointment. Nationals of Singapore and Chile may qualify for the H-1B1. All other foreign nationals in need of work authorization typically go through the H-1B cap process.
How do I apply for Support Engineer jobs at Google?
You can find and filter Support Engineer openings at Google by visa sponsorship type on Migrate Mate, which lets you focus on roles that match your situation. Applications go through Google's careers portal, where you'll submit your resume and complete initial screening. The process includes technical phone screens, a systems troubleshooting or coding round, and behavioural interviews before any offer.
What qualifications does Google expect for Support Engineer roles?
Google typically looks for a bachelor's degree in computer science, software engineering, or a related technical field, combined with hands-on experience supporting distributed systems, cloud infrastructure, or enterprise software. Familiarity with scripting languages, networking fundamentals, and experience managing customer-facing technical escalations are consistent themes across Google's Support Engineer job descriptions.
How do I plan my timeline if I need visa sponsorship for a Google Support Engineer role?
If you need H-1B sponsorship, USCIS opens the registration window each March for an October 1 start. Build your job search so you're interviewing in late 2025 or early 2026 to align with that cycle. E-3 and H-1B1 visa applicants have more flexibility since neither category has a lottery, and Google can file petitions or support consular applications at any point in the year.