Customer Support Engineer Jobs at Henkel with Visa Sponsorship
Customer Support Engineer roles at Henkel sit at the intersection of technical problem-solving and client-facing service across adhesives, sealants, and surface treatment products. Henkel has a consistent track record of sponsoring international candidates for engineering support functions, making it a realistic target for visa-dependent job seekers in the chemicals and materials space.
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Get Access To All JobsAt Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Supports the sales team by managing schedules, filing important documents and communicating relevant information
- Provides relevant sales and product information to Key Account Management/Sales, produces reports, prepares summarized master data sheets
- Prepares / supports preparation of technical / commercial offers
- Supports with the existing sales tools, follows up with sales team to ensure their accuracy and data quality
- Assist Sales team in the generation and qualification of leads; provide support with opportunity progress
- Develop product & project specifications that bring value to customers and support usage of AVT EZ-Valve products; establish and provide submittal documents as required
- Manage project funnel, opportunities, contacts and accounts in the CRM (Customer Relationship Management) system on select opportunities as requested by Sales team
- Provide technical support to our municipal water & industrial customers who specify AVT EZ-Valve products
- Provide technical support to our certified installers
- Supports sales on the contract management, system management & updates CRM and sales tools to ensure accurate data and system usability
- Bridge as sales to various department, channel or customers to coordinate daily operation topic Track customer satisfaction and resolve issues after deals close & analyzes sales data to improve strategies and forecast targets
What makes you a good fit
- This position requires a BS Engineering degree in Mechanical Engineering or Construction Management
- Client focused and technical background. Experience as a project engineer or sales engineer is valuable
- A genuine interest in growing career in technical/industrial product management or technical sales
- Proven ability to handle multiple workstreams and projects in a fast-paced environment
- Bias toward completing tasks quickly and on time
- Strong communication skills
- A minimum of 2-3 years of relevant experience desired
- Competitive and achievement oriented; Self-motivated and a self-starter, but a team player
- Microsoft Office skills (Excel, Word, and PowerPoint) required; Salesforce CRM knowledge a plus
- Travel by automobile and airplane is required
Some benefits of joining Henkel
- Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
- Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
- Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
- Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
- Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
The salary for this role is $65000.00 - $85000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Supports the sales team by managing schedules, filing important documents and communicating relevant information
- Provides relevant sales and product information to Key Account Management/Sales, produces reports, prepares summarized master data sheets
- Prepares / supports preparation of technical / commercial offers
- Supports with the existing sales tools, follows up with sales team to ensure their accuracy and data quality
- Assist Sales team in the generation and qualification of leads; provide support with opportunity progress
- Develop product & project specifications that bring value to customers and support usage of AVT EZ-Valve products; establish and provide submittal documents as required
- Manage project funnel, opportunities, contacts and accounts in the CRM (Customer Relationship Management) system on select opportunities as requested by Sales team
- Provide technical support to our municipal water & industrial customers who specify AVT EZ-Valve products
- Provide technical support to our certified installers
- Supports sales on the contract management, system management & updates CRM and sales tools to ensure accurate data and system usability
- Bridge as sales to various department, channel or customers to coordinate daily operation topic Track customer satisfaction and resolve issues after deals close & analyzes sales data to improve strategies and forecast targets
What makes you a good fit
- This position requires a BS Engineering degree in Mechanical Engineering or Construction Management
- Client focused and technical background. Experience as a project engineer or sales engineer is valuable
- A genuine interest in growing career in technical/industrial product management or technical sales
- Proven ability to handle multiple workstreams and projects in a fast-paced environment
- Bias toward completing tasks quickly and on time
- Strong communication skills
- A minimum of 2-3 years of relevant experience desired
- Competitive and achievement oriented; Self-motivated and a self-starter, but a team player
- Microsoft Office skills (Excel, Word, and PowerPoint) required; Salesforce CRM knowledge a plus
- Travel by automobile and airplane is required
Some benefits of joining Henkel
- Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
- Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
- Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
- Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
- Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
The salary for this role is $65000.00 - $85000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
See all 26+ Customer Support Engineer at Henkel jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Engineer at Henkel roles.
Get Access To All JobsTips for Finding Customer Support Engineer Jobs at Henkel Jobs
Align your credentials to Henkel's specialty occupation standard
Henkel's Customer Support Engineer roles in chemicals and materials typically require a degree in chemical engineering, materials science, or a closely related field. Make sure your transcripts clearly reflect that match before applying, since H-1B eligibility hinges on degree-to-role alignment.
Target Henkel's adhesives and surface treatment divisions
Henkel hires Customer Support Engineers most consistently within its Adhesive Technologies and Surface Solutions business units. Searching by division rather than just job title surfaces openings that map directly to roles with established sponsorship precedent in the chemicals and materials field.
Browse Henkel's open roles through Migrate Mate
Filter Henkel's Customer Support Engineer postings by visa type on Migrate Mate to confirm which openings are actively sponsoring. This saves you from applying to roles that exclude sponsorship candidates, which does happen even at companies with strong overall sponsorship records.
Clarify OPT cap-gap coverage before your start date
If you're on F-1 OPT and Henkel files your H-1B for the October 1 start date, your cap-gap extension automatically covers the gap. Confirm with Henkel's HR team that your offer letter reflects the October start, since misaligned dates are a common source of unnecessary status anxiety.
Ask about TN eligibility if you hold Canadian or Mexican citizenship
Chemical engineers are explicitly listed as a qualifying TN profession under USMCA. If your role falls under that classification, Henkel can support a TN petition without waiting for H-1B lottery results, and there's no annual cap or multi-month processing delay to navigate.
Prepare for DOL prevailing wage requirements in your target location
Henkel's Customer Support Engineer roles are spread across multiple U.S. locations, and DOL prevailing wage levels vary significantly by metro area. Review the relevant wage tier for your target site before negotiating, so you understand the floor your offer needs to meet for LCA certification.
Customer Support Engineer at Henkel jobs are hiring across the US. Find yours.
Find Customer Support Engineer at Henkel JobsFrequently Asked Questions
Does Henkel sponsor H-1B visas for Customer Support Engineers?
Yes, Henkel sponsors H-1B visas for Customer Support Engineer roles. The company operates across specialized chemicals and materials functions where degree-specific expertise is required, which supports the specialty occupation classification H-1B petitions depend on. If you're targeting a specific opening, confirm sponsorship availability directly with Henkel's recruiting team during the initial screening, since not every posting is guaranteed to include sponsorship.
Which visa types does Henkel commonly use for Customer Support Engineer roles?
Henkel sponsors a range of visa categories for Customer Support Engineers, including H-1B, TN, F-1 OPT, F-1 CPT, J-1, and employment-based Green Cards through EB-2 and EB-3. TN is particularly relevant for Canadian and Mexican nationals given the straightforward process for chemical engineering professionals. F-1 OPT and CPT are common entry points for recent graduates before transitioning to long-term sponsorship.
What qualifications does Henkel expect for Customer Support Engineer positions?
Henkel's Customer Support Engineer roles in chemicals and materials typically require a bachelor's degree in chemical engineering, materials science, chemistry, or a related technical field. Hands-on knowledge of adhesives, coatings, or surface treatment products strengthens your application considerably. Client-facing experience and the ability to troubleshoot product performance issues in industrial or manufacturing environments are also consistently valued across postings in this function.
How do I apply for Customer Support Engineer jobs at Henkel?
You can apply through Henkel's careers portal directly, or browse verified sponsorship-confirmed openings on Migrate Mate, which filters Henkel's Customer Support Engineer roles by visa type so you can identify postings that match your status. When applying, tailor your materials to the specific business unit, whether Adhesive Technologies or Surface Solutions, and address how your technical background maps to Henkel's product lines in your cover materials.
How do I time my application to avoid gaps in work authorization at Henkel?
If you're on F-1 OPT, Henkel needs to file your H-1B petition before April 1 for an October 1 start date. The cap-gap provision under USCIS rules covers the period between OPT expiration and October 1 if your petition is timely filed. Raise the timeline explicitly with your Henkel recruiter early in the process, since delays in internal approvals or LCA certification with DOL can compress the filing window significantly.
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