City National Bank OPT Eligible Jobs USA
City National Bank hires OPT students across finance, technology, and operations roles, making it a viable target for F-1 graduates entering banking and financial services. Known for structured career pathways and a history of transitioning OPT hires to long-term visa sponsorship, it's a strong option for students seeking post-graduation U.S. employment.
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Get Access To All JobsCLIENT SERVICES PROFESSIONAL II
WHAT IS THE OPPORTUNITY?
The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues, delivering an exceptional client service experience aligned with our City National Brand promise. Manage client conversations with a focus on quality. Independently analyze and resolve complex operational problems on clients' accounts. Independently handle issues for deposits, savings, loan, credit cards, ATM/check cards, CDs, IRAs and wire transfers and processes transactions requests as needed. Provides 1st tier technical and navigational assistance for CNB's online personal products and services to external/internal clients. Provide guidance to clients on issues requiring immediate attention. Inform Client Contact Center Management of potential problem situations and issues requiring escalation. Provide feedback from clients to Client Contact Center Management regarding service quality, products, services, client impacting issues and fee concerns. Review online manuals and Call Contact Center Reference Guide (CCRG) to ensure adherence to policy and procedures. Identify suspicious calls or situations requiring escalation and follows established procedures to ensure clients personal and account information is safe and secure.
WHAT WILL YOU DO?
- Responds to and handles a broad range of complex operational issues from all levels of clients and all levels of bank personnel for all City National Bank branches and departments. May handle up to 12 different skills (Standard, Elite, CNO, Technical Support, Credit Cards, Crystal Infinite Cards, Apple Pay, Fraud Support, Loans, Marketing, Online Application Support, and Spanish) in a high volume fast-paced telephone and technical environment.
- Provides 1st tier technical and navigational assistance for CNB’s online personal products and services to external/internal clients.
- Manages client conversations with a focus on quality. Independently analyzes and resolves complex operational problems on clients’ accounts. Independently handles issues for deposits, savings, loan, credit cards, ATM/check cards, CDs, IRAs and wire transfers.
- Processes transactions requests such as credit card and loan payments, address change requests, and forwarding maintenance requests to other back-office teams for review and processing.
- Reviews online manuals to ensure adherence to policy and procedures. Remains updated on Bank policies and procedures, new products and services, regulatory compliance and fee changes.
- Resolves clients’ complaints and diffuses unsatisfied clients. Provides guidance to clients on issues requiring immediate attention, including complaints, forgeries, lost/stolen cards or checks or passwords/user IDs, processing issues, online/mobile or Apple Pay and Android Pay enrollment, account inquiries, product and services suggestions, etc. Informs Client Care Leads and Client Contact Center Management of potential problem situations and issues requiring escalation. Escalates issues to Client Care Lead, Client Contact Center Management and Relationship Manager, as necessary.
- Processes telephone transfers in the system within assigned limits and processing authority. Educates clients regarding Transfer Approval Form and VRU setups to expedite the processing of telephone transfers. Manages service cases for client issues they are working on. Knowledge of and ability to effectively use soft phone technology to answer client calls from our ACD.
- Assists Client Contact Center Management in meeting service levels by monitoring calls in queue and remaining available on the phone throughout the day.
- Supports Marketing Department campaigns to existing and prospective clients regarding written and email communications. Utilizes available marketing sales tools, such as the Communication Calendar and/or Salesforce to determine offer and connects any new business prospect or existing client with the appropriate Relationship Manager. Authorizes service charge reversals due to bank error or approved by an RM, within established limits based on analysis of request and use of sound decision making.
- Assists in screening calls for Executive Management and connecting callers appropriately following our executive warm transfer procedures.
- Complies fully with all Bank Operations and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
- Completes other related work as assigned.
WHAT DO YOU NEED TO SUCCEED
Required Qualifications
- Bachelor's Degree or equivalent
- Minimum 1 years of Contact Center Experience
- Minimum 2 years of Banking Experience
Additional Qualifications
- Knowledge of banking operations including debit and credit cards, deposits, wire transfer, lost/stolen checks and cards, telephone transfers, stop payments, marketing support, new business referrals.
- Knowledge of mobile and online banking, Apple Pay or digital wallets, smart phones, tablets, and remote deposit capture, and online bill payment.
- Experience with Contact Center technologies including ACD, VRU, and softphones, as well as Contact Center applications/systems.
- Strong customer service skills. Ability to remain calm and composed when dealing with challenging and highly charged situations.
- Excellent written/verbal communication skills.
- Comprehensive knowledge in Windows desktop operating systems and MAC a plus.
- Must have the ability to function independently to research and resolve complex issues effectively.
- Ability to multi-task in a high paced Contact Center environment while solving problems and finding solutions to meet our clients’ expectations and needs.
WHAT'S IN IT FOR YOU?
Compensation
- Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
CLIENT SERVICES PROFESSIONAL II
WHAT IS THE OPPORTUNITY?
The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues, delivering an exceptional client service experience aligned with our City National Brand promise. Manage client conversations with a focus on quality. Independently analyze and resolve complex operational problems on clients' accounts. Independently handle issues for deposits, savings, loan, credit cards, ATM/check cards, CDs, IRAs and wire transfers and processes transactions requests as needed. Provides 1st tier technical and navigational assistance for CNB's online personal products and services to external/internal clients. Provide guidance to clients on issues requiring immediate attention. Inform Client Contact Center Management of potential problem situations and issues requiring escalation. Provide feedback from clients to Client Contact Center Management regarding service quality, products, services, client impacting issues and fee concerns. Review online manuals and Call Contact Center Reference Guide (CCRG) to ensure adherence to policy and procedures. Identify suspicious calls or situations requiring escalation and follows established procedures to ensure clients personal and account information is safe and secure.
WHAT WILL YOU DO?
- Responds to and handles a broad range of complex operational issues from all levels of clients and all levels of bank personnel for all City National Bank branches and departments. May handle up to 12 different skills (Standard, Elite, CNO, Technical Support, Credit Cards, Crystal Infinite Cards, Apple Pay, Fraud Support, Loans, Marketing, Online Application Support, and Spanish) in a high volume fast-paced telephone and technical environment.
- Provides 1st tier technical and navigational assistance for CNB’s online personal products and services to external/internal clients.
- Manages client conversations with a focus on quality. Independently analyzes and resolves complex operational problems on clients’ accounts. Independently handles issues for deposits, savings, loan, credit cards, ATM/check cards, CDs, IRAs and wire transfers.
- Processes transactions requests such as credit card and loan payments, address change requests, and forwarding maintenance requests to other back-office teams for review and processing.
- Reviews online manuals to ensure adherence to policy and procedures. Remains updated on Bank policies and procedures, new products and services, regulatory compliance and fee changes.
- Resolves clients’ complaints and diffuses unsatisfied clients. Provides guidance to clients on issues requiring immediate attention, including complaints, forgeries, lost/stolen cards or checks or passwords/user IDs, processing issues, online/mobile or Apple Pay and Android Pay enrollment, account inquiries, product and services suggestions, etc. Informs Client Care Leads and Client Contact Center Management of potential problem situations and issues requiring escalation. Escalates issues to Client Care Lead, Client Contact Center Management and Relationship Manager, as necessary.
- Processes telephone transfers in the system within assigned limits and processing authority. Educates clients regarding Transfer Approval Form and VRU setups to expedite the processing of telephone transfers. Manages service cases for client issues they are working on. Knowledge of and ability to effectively use soft phone technology to answer client calls from our ACD.
- Assists Client Contact Center Management in meeting service levels by monitoring calls in queue and remaining available on the phone throughout the day.
- Supports Marketing Department campaigns to existing and prospective clients regarding written and email communications. Utilizes available marketing sales tools, such as the Communication Calendar and/or Salesforce to determine offer and connects any new business prospect or existing client with the appropriate Relationship Manager. Authorizes service charge reversals due to bank error or approved by an RM, within established limits based on analysis of request and use of sound decision making.
- Assists in screening calls for Executive Management and connecting callers appropriately following our executive warm transfer procedures.
- Complies fully with all Bank Operations and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
- Completes other related work as assigned.
WHAT DO YOU NEED TO SUCCEED
Required Qualifications
- Bachelor's Degree or equivalent
- Minimum 1 years of Contact Center Experience
- Minimum 2 years of Banking Experience
Additional Qualifications
- Knowledge of banking operations including debit and credit cards, deposits, wire transfer, lost/stolen checks and cards, telephone transfers, stop payments, marketing support, new business referrals.
- Knowledge of mobile and online banking, Apple Pay or digital wallets, smart phones, tablets, and remote deposit capture, and online bill payment.
- Experience with Contact Center technologies including ACD, VRU, and softphones, as well as Contact Center applications/systems.
- Strong customer service skills. Ability to remain calm and composed when dealing with challenging and highly charged situations.
- Excellent written/verbal communication skills.
- Comprehensive knowledge in Windows desktop operating systems and MAC a plus.
- Must have the ability to function independently to research and resolve complex issues effectively.
- Ability to multi-task in a high paced Contact Center environment while solving problems and finding solutions to meet our clients’ expectations and needs.
WHAT'S IN IT FOR YOU?
Compensation
- Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Job Roles at City National Bank
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Get Access To All JobsTips for Finding City National Bank OPT Eligible Jobs USA
Target roles matching your degree field
City National Bank's strongest OPT hiring sits in financial analysis, risk management, technology, and operations. Your OPT EAD must align with your degree field, so apply only to roles where your major directly supports the job description to avoid USCIS compliance issues.
Confirm E-Verify enrollment before accepting
STEM OPT students need City National Bank to be enrolled in E-Verify before the 24-month extension can be authorized. Confirm this during the offer stage, not after signing, so your DSO can process the I-983 training plan without delays affecting your work authorization start date.
Search verified OPT employer data on Migrate Mate
Use Migrate Mate to search City National Bank's actual visa filing history by role type and department. This helps you identify which teams have a track record of hiring international students and supporting the OPT-to-H-1B transition, so you target the right business units.
Benchmark your salary against prevailing wage
Banking roles at City National Bank carry DOL prevailing wage obligations once you transition to H-1B sponsorship. Use the OFLC Wage Search to look up wage levels for your target role and location before negotiating your OPT offer, so your salary already meets future sponsorship thresholds.
Align your OPT timeline with recruiting cycles
City National Bank's structured hiring cycles for finance and technology roles typically run in the fall and spring. Your OPT start date must fall within 90 days of your program end date, so plan your graduation timing and USCIS application submission to land within active recruiting windows.
Use O*NET to classify your role correctly
STEM OPT eligibility depends on your role mapping to an approved STEM CIP code through your degree, not just your job title. Look up your target occupation on O*NET to confirm the SOC code aligns with the STEM designation on your I-20 before you finalize your application.
City National Bank OPT Eligibility: Frequently Asked Questions
Does City National Bank sponsor OPT visas?
City National Bank doesn't sponsor OPT directly. OPT is work authorization USCIS grants to F-1 students, not a visa employers file for. What City National Bank does is hire students who already hold an OPT EAD. For STEM OPT extensions, the bank must be enrolled in E-Verify, which enables your 24-month extension through your DSO.
Which departments at City National Bank typically hire OPT students?
OPT hires at City National Bank are most common in financial analysis, risk and compliance, technology and data, and operations. These teams regularly bring on candidates with degrees in finance, economics, computer science, and engineering. Roles in wealth management and investment banking also recruit internationally educated graduates, though hiring volumes vary by business unit and season.
How do I navigate the OPT-to-H-1B transition at City National Bank?
City National Bank has a track record of sponsoring H-1B visas for strong OPT performers. To position yourself well, build a clear performance record during your OPT period and raise the H-1B conversation with HR before the April lottery registration window opens. Use Migrate Mate to review City National Bank's H-1B visa filing history by role to understand which positions receive consistent sponsorship support.
What timeline should I expect when joining City National Bank on OPT?
Your OPT EAD must be valid before your first day. USCIS recommends filing your OPT application up to 90 days before your program end date, and EAD processing can take several months. Factor in City National Bank's onboarding timeline and confirm your start date doesn't precede your EAD validity date, as working before authorization is a serious compliance violation.
How do I find open OPT roles at City National Bank?
Search City National Bank's careers page filtered by role type and location, and cross-reference with Migrate Mate to see which departments and positions have a documented history of hiring international students. Targeting teams with prior OPT and H-1B activity significantly improves your chances of finding a manager already familiar with the authorization process.
How does City National Bank hire OPT students?
OPT is work authorization granted directly to F-1 students after graduation — no employer petition is required. City National Bank can hire OPT students as soon as their EAD card is approved. STEM degree holders can extend OPT by 24 months when their employer is enrolled in E-Verify. Most companies that hire OPT students also support the transition to H-1B when the student's OPT period is ending. Check City National Bank's individual postings on Migrate Mate to confirm OPT acceptance per role.