Hawaii Medical Service Association Visa Sponsorship Jobs USA

Member Interaction and Inquiry Resolution

• Greet members in a professional and courteous manner.
• Resolve basic and routine program-related inquiries efficiently.
• Screen and direct requests and telephone calls to the appropriate individuals or other departments to ensure they receive the appropriate services.
• Provide information about available care management programs and assist members in enrolling or accessing resources tailored to their needs.
• Collaborate with other Care Management Services team members to address complex or escalated concerns.
• Identify opportunities to improve member satisfaction and report feedback to management.

Program and Service Knowledge

• Demonstrates comprehensive knowledge of the organization's programs and services.
• Communicates service expectations accurately to members, promoting trust and transparency during interactions.
• Attend department meetings and participate in ongoing training to stay informed about program updates and best practices.

Data Management

• Accurate collection, input, and updating of member-provided data into the appropriate databases is handled in a timely manner.
• Ensure that all information is current and properly maintained for program needs.
• Maintain and ensure all member information is current and properly managed to support program requirements.

Facilitation of Communication

• Facilitates communication and processes requests among multi-disciplinary teams, providers, health plans, and members.
• Follow up with members and providers as needed to ensure resolution of outstanding issues.
• Serves as a central point of contact to ensure seamless coordination and efficient information flow.

Administrative Support

• Supports Care Management Services Program operations through proficient use of computer-based telephone skills, as needed, to meet operational demands.
• Completes mailing projects from start to finish, maintaining tracking logs, and conducting information research to meet program requirements.
• Performs general office tasks such as managing inter-office mail, overseeing document reproduction, and facilitating facsimile transmission, all while ensuring these responsibilities are carried out in a timely and organized manner to contribute to overall program efficiency.
• Supports the onboarding process for new team members by providing necessary orientation materials and assisting with system access setup.

Other Responsibilities

• Performs all other miscellaneous responsibilities and duties as assigned or directed.

BASIC QUALIFICATIONS

• GED or High School diploma.
• One and a half years of related work experience; or an equivalent combination of education and/or work.
• Effective verbal and written communication skills.
• Good working knowledge of Microsoft Office applications.