Customer Service Jobs at loanDepot with Visa Sponsorship
Customer Service roles at loanDepot sit at the intersection of mortgage lending and client experience, covering loan inquiries, application support, and account servicing. loanDepot has a track record of sponsoring international talent in this function across multiple visa categories, making it a realistic target for visa-dependent job seekers.
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Get Access To All JobsPosition Summary:
Our Direct Sales channel is at the core of who we are at loanDepot—a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 states. Our direct lending channel, comprised of both seasoned mortgage veterans & our own home-grown Lending Officers, receive daily warm transfers from our call center agents to recommend loan solutions in accordance with lending guidelines and mortgage policy. Our Lending Officers put their clients’ needs first to pre-qualify and provide a consultative, customer first approach, to determine the loan program that best fits their specific financial goals.
Responsibilities:
- Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center.
- Will present loanDepot’s competitive edge, evaluate customer needs, and sell valuable financial solutions to clients across the country.
- Builds rapport, analyzes financial situations, and determines the appropriate loan product to meet their client’s goals.
- Educates clients on how to better manage their mortgage and debt.
- Assists clients through the loan process from application to closing.
- Maintains minimum production standards including originations & fundings.
Requirements
- 2+ years of recent mortgage origination experience in a similar direct lending environment REQUIRED.
- Must be willing to commute to one of our offices in Irvine CA, Southfield MI, Franklin TN, or Scottsdale AZ. Remote will be considered on a case-by-case basis.
- NMLS SAFE ACT compliant, holding 5 or more active state licenses REQUIRED.
- Proven production of top performance in alike model REQUIRED.
- Flexible and adaptable, learns and reacts quickly at a faster than average pace.
- Excellent customer service & follow through—were here to take care of our clients.
The Perks:
- Competitive compensation package which includes base wage in addition to a BPS commission structure with additional kickers.
- Company provided sales training, in addition to continuing education & licensing support.
- Marketing machine—on average, 10+ quality leads transferred to our Lending Officers daily.
- Competitive pricing—we fight for every deal to support our clients.
- Quick turn times—we understand we must close quickly.
- Excellent benefits package including multiple health, dental, and vision options, HSA/FSA plans, volunteer paid hours, tuition reimbursement, pet coverage, company paid life insurance and more!
- 401K with company match.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation for Licensed Lending Officers. The base pay for this role is determined by your state's minimum wage and county requirements. In addition to an uncapped commission plan. Ramp-up bonuses are possible, based on a proven record of recent production.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Position Summary:
Our Direct Sales channel is at the core of who we are at loanDepot—a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 states. Our direct lending channel, comprised of both seasoned mortgage veterans & our own home-grown Lending Officers, receive daily warm transfers from our call center agents to recommend loan solutions in accordance with lending guidelines and mortgage policy. Our Lending Officers put their clients’ needs first to pre-qualify and provide a consultative, customer first approach, to determine the loan program that best fits their specific financial goals.
Responsibilities:
- Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center.
- Will present loanDepot’s competitive edge, evaluate customer needs, and sell valuable financial solutions to clients across the country.
- Builds rapport, analyzes financial situations, and determines the appropriate loan product to meet their client’s goals.
- Educates clients on how to better manage their mortgage and debt.
- Assists clients through the loan process from application to closing.
- Maintains minimum production standards including originations & fundings.
Requirements
- 2+ years of recent mortgage origination experience in a similar direct lending environment REQUIRED.
- Must be willing to commute to one of our offices in Irvine CA, Southfield MI, Franklin TN, or Scottsdale AZ. Remote will be considered on a case-by-case basis.
- NMLS SAFE ACT compliant, holding 5 or more active state licenses REQUIRED.
- Proven production of top performance in alike model REQUIRED.
- Flexible and adaptable, learns and reacts quickly at a faster than average pace.
- Excellent customer service & follow through—were here to take care of our clients.
The Perks:
- Competitive compensation package which includes base wage in addition to a BPS commission structure with additional kickers.
- Company provided sales training, in addition to continuing education & licensing support.
- Marketing machine—on average, 10+ quality leads transferred to our Lending Officers daily.
- Competitive pricing—we fight for every deal to support our clients.
- Quick turn times—we understand we must close quickly.
- Excellent benefits package including multiple health, dental, and vision options, HSA/FSA plans, volunteer paid hours, tuition reimbursement, pet coverage, company paid life insurance and more!
- 401K with company match.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation for Licensed Lending Officers. The base pay for this role is determined by your state's minimum wage and county requirements. In addition to an uncapped commission plan. Ramp-up bonuses are possible, based on a proven record of recent production.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
See all 14+ Customer Service at loanDepot jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at loanDepot Jobs
Frame your credentials around U.S. lending compliance
Customer Service roles at loanDepot often require familiarity with mortgage servicing regulations. Before applying, document any experience with loan origination, escrow inquiries, or RESPA-related disclosures to signal you can operate within U.S. financial services compliance frameworks.
Target loanDepot's licensed markets specifically
loanDepot operates licensed branches across multiple states with distinct servicing volumes. Roles in high-volume markets like California, Texas, and Florida tend to have faster hiring cycles, so prioritizing those locations when searching can increase your chances of finding an active opening.
Use Migrate Mate to filter open roles by visa type
loanDepot sponsors across several visa categories for Customer Service positions. Use Migrate Mate to filter current openings by the specific visa type you need, so you're applying only to roles where sponsorship is actively on the table.
Confirm your OPT or CPT timeline before your interview
F-1 OPT gives you 12 months of work authorization, with a 60-day grace period if employment ends early. Know exactly when your authorization expires and communicate your timeline clearly so loanDepot's HR team can align any TN or EB filing with your start date.
Understand that EB-3 PERM requires a specific job description
For EB-2 or EB-3 Green Card sponsorship, loanDepot must file a PERM labor certification with the DOL before petitioning USCIS. The job duties in your offer letter must match the PERM description precisely, so review that language carefully before signing anything.
Ask HR directly about their internal sponsorship approval process
Large mortgage lenders typically require immigration sponsorship to be approved by a central HR or legal team before a hiring manager can commit. Ask whether that approval is obtained before or after the offer stage so you aren't blindsided by a delayed or withdrawn sponsorship commitment.
Customer Service at loanDepot jobs are hiring across the US. Find yours.
Find Customer Service at loanDepot JobsFrequently Asked Questions
Does loanDepot sponsor H-1B visas for Customer Service?
loanDepot's visa sponsorship activity for Customer Service roles centers on pathways like EB-2, EB-3, F-1 OPT, F-1 CPT, and TN rather than H-1B. Customer Service positions are generally classified as non-specialty occupations, which makes H-1B sponsorship unlikely for this function. If you're on an H-1B, you'll want to evaluate whether a role change is feasible within your current status before applying.
Which visa types are commonly used for Customer Service roles at loanDepot?
loanDepot has sponsored Customer Service hires through F-1 OPT, F-1 CPT, TN, and employment-based Green Card categories including EB-2 and EB-3. F-1 OPT is common for recent graduates entering the role, while TN is available to qualifying Canadian and Mexican nationals in eligible occupations. EB-3 Green Card sponsorship is a longer-term pathway that requires PERM labor certification through the DOL before USCIS adjudication.
What qualifications are expected for Customer Service roles at loanDepot?
loanDepot Customer Service roles typically require experience in financial services, mortgage servicing, or high-volume client support environments. Familiarity with loan origination systems, escrow account management, or regulatory frameworks like RESPA strengthens your application. A bachelor's degree is preferred for some positions, but demonstrated customer-facing experience in banking or lending is often weighted equally alongside formal education.
How do I apply for Customer Service jobs at loanDepot?
The most direct path is through loanDepot's careers page, where you can filter by department and location. To find roles that are actively open to visa sponsorship, browse Migrate Mate's curated listings for loanDepot Customer Service positions, which are filtered specifically for international candidates. When you apply, address your visa status clearly in your cover letter so the recruiter can route your file to HR teams equipped to handle sponsorship inquiries.
How do I time my application around my visa authorization window?
If you're on F-1 OPT, apply at least three to four months before your authorization expires to allow time for interviews, an offer, and any USCIS filing. TN status can be obtained at a port of entry or through a consular appointment, which gives more scheduling flexibility. For EB-2 or EB-3, the PERM process alone can take six to twelve months, so that conversation needs to start well before any current work authorization lapses.
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