Customer Support Jobs at loanDepot with Visa Sponsorship
Customer Support roles at loanDepot sit at the intersection of mortgage servicing and client relationship management, requiring strong communication skills and financial services knowledge. loanDepot has an established path for sponsoring international talent in this function, with experience in both employment-based Green Card sponsorship and OPT work authorization.
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Get Access To All JobsPosition Summary:
Our Direct Sales channel is at the core of who we are at loanDepot—a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 states. Our direct lending channel, comprised of both seasoned mortgage veterans & our own home-grown Lending Officers, receive daily warm transfers from our call center agents to recommend loan solutions in accordance with lending guidelines and mortgage policy. Our Lending Officers put their clients’ needs first to pre-qualify and provide a consultative, customer first approach, to determine the loan program that best fits their specific financial goals.
Responsibilities:
- Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center.
- Will present loanDepot’s competitive edge, evaluate customer needs, and sell valuable financial solutions to clients across the country.
- Builds rapport, analyzes financial situations, and determines the appropriate loan product to meet their client’s goals.
- Educates clients on how to better manage their mortgage and debt.
- Assists clients through the loan process from application to closing.
- Maintains minimum production standards including originations & fundings.
Requirements
- 2+ years of recent mortgage origination experience in a similar direct lending environment REQUIRED.
- Must be willing to commute to one of our offices in Irvine CA, Southfield MI, Franklin TN, or Scottsdale AZ. Remote will be considered on a case-by-case basis.
- NMLS SAFE ACT compliant, holding 5 or more active state licenses REQUIRED.
- Proven production of top performance in alike model REQUIRED.
- Flexible and adaptable, learns and reacts quickly at a faster than average pace.
- Excellent customer service & follow through—were here to take care of our clients.
The Perks:
- Competitive compensation package which includes base wage in addition to a BPS commission structure with additional kickers.
- Company provided sales training, in addition to continuing education & licensing support.
- Marketing machine—on average, 10+ quality leads transferred to our Lending Officers daily.
- Competitive pricing—we fight for every deal to support our clients.
- Quick turn times—we understand we must close quickly.
- Excellent benefits package including multiple health, dental, and vision options, HSA/FSA plans, volunteer paid hours, tuition reimbursement, pet coverage, company paid life insurance and more!
- 401K with company match.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation for Licensed Lending Officers. The base pay for this role is determined by your state's minimum wage and county requirements. In addition to an uncapped commission plan. Ramp-up bonuses are possible, based on a proven record of recent production.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Position Summary:
Our Direct Sales channel is at the core of who we are at loanDepot—a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 states. Our direct lending channel, comprised of both seasoned mortgage veterans & our own home-grown Lending Officers, receive daily warm transfers from our call center agents to recommend loan solutions in accordance with lending guidelines and mortgage policy. Our Lending Officers put their clients’ needs first to pre-qualify and provide a consultative, customer first approach, to determine the loan program that best fits their specific financial goals.
Responsibilities:
- Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center.
- Will present loanDepot’s competitive edge, evaluate customer needs, and sell valuable financial solutions to clients across the country.
- Builds rapport, analyzes financial situations, and determines the appropriate loan product to meet their client’s goals.
- Educates clients on how to better manage their mortgage and debt.
- Assists clients through the loan process from application to closing.
- Maintains minimum production standards including originations & fundings.
Requirements
- 2+ years of recent mortgage origination experience in a similar direct lending environment REQUIRED.
- Must be willing to commute to one of our offices in Irvine CA, Southfield MI, Franklin TN, or Scottsdale AZ. Remote will be considered on a case-by-case basis.
- NMLS SAFE ACT compliant, holding 5 or more active state licenses REQUIRED.
- Proven production of top performance in alike model REQUIRED.
- Flexible and adaptable, learns and reacts quickly at a faster than average pace.
- Excellent customer service & follow through—were here to take care of our clients.
The Perks:
- Competitive compensation package which includes base wage in addition to a BPS commission structure with additional kickers.
- Company provided sales training, in addition to continuing education & licensing support.
- Marketing machine—on average, 10+ quality leads transferred to our Lending Officers daily.
- Competitive pricing—we fight for every deal to support our clients.
- Quick turn times—we understand we must close quickly.
- Excellent benefits package including multiple health, dental, and vision options, HSA/FSA plans, volunteer paid hours, tuition reimbursement, pet coverage, company paid life insurance and more!
- 401K with company match.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation for Licensed Lending Officers. The base pay for this role is determined by your state's minimum wage and county requirements. In addition to an uncapped commission plan. Ramp-up bonuses are possible, based on a proven record of recent production.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
See all 14+ Customer Support at loanDepot jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at loanDepot Jobs
Align your resume to mortgage servicing language
loanDepot's Customer Support roles prioritize loan lifecycle knowledge, payment processing, and regulatory compliance familiarity. Frame prior experience using terms like escrow, loss mitigation, or RESPA to signal direct fit before your application reaches a recruiter.
Target roles during active hiring cycles
loanDepot scales its Customer Support headcount around refinance volume and purchase market activity. Applying during rate-driven hiring surges increases your odds of landing a role where the team has budget approved and sponsorship conversations move faster.
Clarify OPT authorization before your first interview
loanDepot has sponsored F-1 OPT candidates in Customer Support. Have your EAD card ready and be explicit that your authorization covers the full onboarding timeline. USCIS processing delays on OPT extensions can create gaps that concern financial services hiring managers.
Understand TN eligibility for this role
TN status requires your job duties to map to a qualifying DOL occupation category. Customer Support roles in mortgage servicing can qualify under Management Consultant or Economist categories depending on scope, so review your offer letter's job description carefully before filing.
Ask directly about PERM sponsorship timelines
loanDepot has filed PERM-based Green Card sponsorship for Customer Support staff. During the offer stage, ask HR whether the role is designated as sponsorship-eligible and what the typical internal timeline looks like from hire date to PERM filing.
Use Migrate Mate to find open Customer Support roles
loanDepot posts Customer Support openings across multiple locations and remote setups. Use Migrate Mate to filter specifically for loanDepot positions that are open to visa sponsorship, so you're applying to roles where the sponsorship pathway is already confirmed.
Customer Support at loanDepot jobs are hiring across the US. Find yours.
Find Customer Support at loanDepot JobsFrequently Asked Questions
Does loanDepot sponsor H-1B visas for Customer Supports?
loanDepot's visa sponsorship for Customer Support roles is primarily focused on employment-based Green Card pathways like EB-2 and EB-3, along with F-1 OPT and TN status. H-1B sponsorship in Customer Support functions is less common at loanDepot compared to technical or specialized roles, so confirm directly with the recruiting team whether a specific position includes H-1B filing support.
How do I apply for Customer Support jobs at loanDepot?
You can find loanDepot's open Customer Support positions through their careers portal or through Migrate Mate, which filters for roles that include visa sponsorship. When applying, tailor your materials to highlight mortgage servicing, customer escalation management, or financial compliance experience. Flagging your visa status clearly in early conversations helps avoid mismatches later in the process.
Which visa types does loanDepot commonly use for Customer Support roles?
loanDepot has worked with F-1 OPT, F-1 CPT, TN, and employment-based Green Card sponsorship (EB-2 and EB-3) for Customer Support staff. OPT is often the entry point for recent graduates, with some candidates transitioning to long-term sponsorship over time. TN is available for eligible Canadian and Mexican nationals whose role duties align with qualifying DOL occupation categories.
What qualifications does loanDepot look for in Customer Support candidates?
loanDepot typically looks for experience in financial services or mortgage-related customer contact, familiarity with loan servicing systems, and strong verbal and written communication skills. Roles handling compliance-sensitive inquiries may require knowledge of RESPA or TILA guidelines. A bachelor's degree in business, finance, or a related field strengthens your profile, particularly if you're seeking employment-based Green Card sponsorship through the EB-2 pathway.
How do I navigate the sponsorship timeline for a Customer Support role at loanDepot?
Timeline depends heavily on your current visa status. F-1 OPT authorization must cover your start date and any onboarding period, so apply with enough runway. For PERM-based Green Card sponsorship, the process typically takes one to three years from filing, and loanDepot initiates this after a period of employment. Confirm sponsorship eligibility and internal HR timelines during the offer negotiation stage, not after you accept.
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