New Era Cap Visa Sponsorship USA
New Era Cap is a globally recognized headwear brand known for its licensed sports and lifestyle products. The company sponsors a select number of work visas each year, primarily H-1B, making it a realistic target for skilled foreign nationals pursuing roles in fashion, product, and operations.
See All New Era Cap JobsOverview
Showing 5 of 7+ New Era Cap Visa Sponsorship USA jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 7+ New Era Cap Visa Sponsorship USA jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new New Era Cap Visa Sponsorship USA roles.
Get Access To All JobsINTRODUCTION
New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products. Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand. Interested in working with us? Check out this exciting opportunity at New Era Cap’s Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site café, fitness center, and Flagship store. Apply to join New Era's team!
ROLE AND RESPONSIBILITIES
The role of the Senior Account Representative is to provide superior account management to assigned key accounts, lead projects for Customer Relations and assist with hot market.
- Provide exceptional service to assigned accounts which may include Key Accounts, National retailers, MLB/NFL teams, and independent retailers
- Have frequent interaction with, and communicate directly with assigned accounts, sales representatives and internal departments to ensure requests, issues and concerns are being addressed and resolved in a timely manner
- Responsible for assessing and resolving any issues that prevent their assigned accounts from meeting service level targets or standards. This is to be accomplished individually or through collaboration with other departments and sales representatives.
- Coordinate with sales reps to create and implement action plans to address service/compliance issues related to assigned accounts
- Responsible for making sure orders for assigned accounts ship on time and are shipped within their assigned accounting month which includes root causing and resolving any issues that are delaying orders
- Analyze and maintain SAP/BI reports daily and take appropriate actions to ensure orders are processed timely and accurately
- Investigates initial requests for returned items, negotiates with customer to keep items and corrects the situation as needed while adhering to the returns and cancellation policies
- Reviews EDI documents and exceptions daily
- Work with internal departments and business partners to ensure vendor compliance requirements are being met
- Enter domestic and global orders into SAP as necessary
- Provide accurate and timely responses to account order inquiries such as order status
- Proactively provide images as requested by accounts
- Analyze data for account assignment through open orders, sales analysis and buying history to standardize and improve the efficiency and effectiveness of our customer relations and recommend continual improvements
- Lead continuous improvement projects as assigned to enhance customer experience and improve business initiatives
- Enhance and implement improvements in customer relations with assigned accounts
- Assist in identifying and communicating growth opportunities
- Coordinate with sales reps to create and implement action plans to address service issues related to assigned accounts
- Take leadership role in the department to train, mentor, coach and assist with Account Representatives as necessary
- Assist Customer Relations Manager in the execution of Hot Markets (create deliveries, collaborate with operations to ensure all orders and deliveries are accurately dropped and staged, review and analyze demand/inventory and communicate production plan to account representatives.
- Assist Management team with the onboarding of New Hires
- Provide back up support to other Senior Account Representatives when necessary
- Keeps sensitive information confidential
- Other duties as assigned
BASIC QUALIFICATIONS
- Previous Customer Service Experience
- Computer skills including MS Office. SAP knowledge a plus.
- Must be able to predict, diagnose and problem solve using process improvement skills and root cause analysis to exceed expected job requirements with mature judgment
- Excellent ability to prioritize and approach assignments with focus and sense of urgency
- Enthusiastic positive attitude
- Must be punctual and possess a strong work ethic
- Strong attention to detail
- Ability to grasp new information and retain knowledge for use in answering account inquiries
- Excellent verbal and written communication skills and the ability to also exercise listening skills
- Must be organized, excellent time management skills, as well as follow through
- Ability to effectively communicate and foster relationships with accounts, sales reps and internal departments in a professional manner
- Strong interpersonal skills
- Ability to work with minimum supervision and independently prioritize work without missing critical deadlines
- Ability to lead and motivate team members without direct authority
- Ability to evaluate and understand supply chain operations to effectively manage change
EDUCATION AND EXPERIENCE
Bachelor’s Degree in Business Administration, Communications, or related field required. Additional experience will be considered in lieu of degree. Three (3) to Five (5) years of experience within Key Account Management, Customer Service, or customer relations required.
TRAVEL REQUIREMENT
The location for this position is 100% on-site in Buffalo, NY. 0% to 5%; domestic and/or global.
COMPENSATION
The salary range for this posted position is $60,000 - $66,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.
New Era Cap, LLC’s casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering competitive compensation, a generous PTO policy, along with world-class benefits designed to promote health, financial stability, and personal growth. As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!
INTRODUCTION
New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products. Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand. Interested in working with us? Check out this exciting opportunity at New Era Cap’s Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site café, fitness center, and Flagship store. Apply to join New Era's team!
ROLE AND RESPONSIBILITIES
The role of the Senior Account Representative is to provide superior account management to assigned key accounts, lead projects for Customer Relations and assist with hot market.
- Provide exceptional service to assigned accounts which may include Key Accounts, National retailers, MLB/NFL teams, and independent retailers
- Have frequent interaction with, and communicate directly with assigned accounts, sales representatives and internal departments to ensure requests, issues and concerns are being addressed and resolved in a timely manner
- Responsible for assessing and resolving any issues that prevent their assigned accounts from meeting service level targets or standards. This is to be accomplished individually or through collaboration with other departments and sales representatives.
- Coordinate with sales reps to create and implement action plans to address service/compliance issues related to assigned accounts
- Responsible for making sure orders for assigned accounts ship on time and are shipped within their assigned accounting month which includes root causing and resolving any issues that are delaying orders
- Analyze and maintain SAP/BI reports daily and take appropriate actions to ensure orders are processed timely and accurately
- Investigates initial requests for returned items, negotiates with customer to keep items and corrects the situation as needed while adhering to the returns and cancellation policies
- Reviews EDI documents and exceptions daily
- Work with internal departments and business partners to ensure vendor compliance requirements are being met
- Enter domestic and global orders into SAP as necessary
- Provide accurate and timely responses to account order inquiries such as order status
- Proactively provide images as requested by accounts
- Analyze data for account assignment through open orders, sales analysis and buying history to standardize and improve the efficiency and effectiveness of our customer relations and recommend continual improvements
- Lead continuous improvement projects as assigned to enhance customer experience and improve business initiatives
- Enhance and implement improvements in customer relations with assigned accounts
- Assist in identifying and communicating growth opportunities
- Coordinate with sales reps to create and implement action plans to address service issues related to assigned accounts
- Take leadership role in the department to train, mentor, coach and assist with Account Representatives as necessary
- Assist Customer Relations Manager in the execution of Hot Markets (create deliveries, collaborate with operations to ensure all orders and deliveries are accurately dropped and staged, review and analyze demand/inventory and communicate production plan to account representatives.
- Assist Management team with the onboarding of New Hires
- Provide back up support to other Senior Account Representatives when necessary
- Keeps sensitive information confidential
- Other duties as assigned
BASIC QUALIFICATIONS
- Previous Customer Service Experience
- Computer skills including MS Office. SAP knowledge a plus.
- Must be able to predict, diagnose and problem solve using process improvement skills and root cause analysis to exceed expected job requirements with mature judgment
- Excellent ability to prioritize and approach assignments with focus and sense of urgency
- Enthusiastic positive attitude
- Must be punctual and possess a strong work ethic
- Strong attention to detail
- Ability to grasp new information and retain knowledge for use in answering account inquiries
- Excellent verbal and written communication skills and the ability to also exercise listening skills
- Must be organized, excellent time management skills, as well as follow through
- Ability to effectively communicate and foster relationships with accounts, sales reps and internal departments in a professional manner
- Strong interpersonal skills
- Ability to work with minimum supervision and independently prioritize work without missing critical deadlines
- Ability to lead and motivate team members without direct authority
- Ability to evaluate and understand supply chain operations to effectively manage change
EDUCATION AND EXPERIENCE
Bachelor’s Degree in Business Administration, Communications, or related field required. Additional experience will be considered in lieu of degree. Three (3) to Five (5) years of experience within Key Account Management, Customer Service, or customer relations required.
TRAVEL REQUIREMENT
The location for this position is 100% on-site in Buffalo, NY. 0% to 5%; domestic and/or global.
COMPENSATION
The salary range for this posted position is $60,000 - $66,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.
New Era Cap, LLC’s casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering competitive compensation, a generous PTO policy, along with world-class benefits designed to promote health, financial stability, and personal growth. As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!
Job Roles at New Era Cap Companies
How to Get Visa Sponsorship in New Era Cap Visa Sponsorship USA
Focus on roles that require specialized skills
New Era Cap's H-1B sponsorship tends to go to candidates in technical or specialized roles. Target positions in product development, design, or operations where a specific degree is clearly required, these align most closely with H-1B specialty occupation standards.
Understand the fashion and apparel hiring cycle
Fashion and apparel companies like New Era Cap often hire around seasonal collection timelines. Applying in late Q3 or early Q4 can align your candidacy with budget cycles when headcount decisions and sponsorship commitments are more likely to be made.
Position yourself for cross-functional business roles
Beyond design, New Era Cap hires for business functions like marketing, supply chain, and finance. TN visa holders in qualifying professional categories should evaluate whether their role fits, New Era Cap's TN sponsorship history shows openness beyond purely technical positions.
Demonstrate brand alignment in your application
New Era Cap places high value on cultural fit with its licensed sports and lifestyle identity. Candidates who show genuine familiarity with the brand, its partnerships, product lines, and market positioning, stand out and reduce perceived hiring risk for a sponsor.
Search for verified sponsoring roles before applying
Not every open role at New Era Cap will come with sponsorship. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you identify which positions are realistically open to visa candidates before investing time in an application.
New Era Cap jobs are hiring across the US. Find yours.
Find New Era Cap JobsSee all 7+ New Era Cap jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new New Era Cap roles.
Get Access To All JobsFrequently Asked Questions
Does New Era Cap sponsor H-1B visas?
Yes, New Era Cap sponsors H-1B visas. The company has an active sponsorship history for this visa type, primarily for roles that meet the specialty occupation standard, meaning positions that require a bachelor's degree or higher in a specific field. Candidates in technical, design, or business functions are the most likely targets for H-1B sponsorship at New Era Cap.
What visa types does New Era Cap sponsor?
New Era Cap sponsors H-1B visas as its primary work visa, along with F-1 OPT and F-1 CPT for international students in work authorization periods. The company also has TN visa sponsorship history, which is relevant for Canadian and Mexican nationals in qualifying professional roles. Green Card sponsorship has not been a consistent part of their track record.
Which departments or roles at New Era Cap are most likely to receive visa sponsorship?
Sponsorship at New Era Cap is most commonly tied to roles requiring specialized qualifications, think product development, design, supply chain, and business functions like marketing analytics or finance. Roles where any general degree would suffice are less likely to qualify for H-1B sponsorship, so targeting positions with a clearly defined degree requirement in a specific field strengthens your case significantly.
How do I find open visa-sponsored jobs at New Era Cap?
The most reliable approach is to look specifically for roles where New Era Cap has a documented sponsorship history matching your visa type. Migrate Mate lets you browse and filter jobs at verified sponsoring companies, including New Era Cap, so you can focus only on positions realistically open to international candidates rather than applying broadly and hoping for the best.
How do I time my application to New Era Cap for the best chance of H-1B sponsorship?
H-1B petitions must be filed by April 1 each year to be included in the October 1 cap-subject lottery. That means you ideally need an offer from New Era Cap by February or early March to allow time for the employer to prepare and file. Starting your job search in the fall of the prior year gives you the best runway to land an offer, complete H-1B registration in March, and begin work in October if selected.
See which New Era Cap employers are hiring and sponsoring visas right now.
Search New Era Cap Jobs