Peli BioThermal Visa Sponsorship USA
Peli BioThermal is a global leader in temperature-controlled packaging for life sciences and pharmaceutical supply chains. The company has a demonstrated history of sponsoring H-1B and OPT candidates, making it a viable target for international professionals with backgrounds in chemicals, materials science, or supply chain engineering.
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Get Access To All JobsWe're Hiring: Customer Support Representative I
Location: Maple Grove, MN
Company: Peli BioThermal
About us
Peli BioThermal offers the widest range of temperature-controlled packaging and service solutions to the global life sciences industry. The company’s products ensure that delicate biological materials arrive intact and effective, despite exterior environments. Peli BioThermal is dedicated to developing innovative products designed to fulfil the complex needs of the global life sciences industry. The company’s customers benefit from its extensive expertise in ensuring that temperature stability is maintained throughout the distribution chain. The company also offers a complete portfolio of services and software to support end-to-end temperature-controlled packaging asset management. At Peli BioThermal, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.
The Customer Service Representative I (CSR I) provides first-level customer support and plays an essential role in ensuring an excellent experience for both internal and external customers. The CSR I is responsible for timely and accurate order entry, basic account management, and professional communication throughout the order process. This entry-level position focuses on developing core skills in customer interaction, SAP and Salesforce systems, and Peli BioThermal product knowledge while supporting the broader Customer Service team.
- Accurately enter and manage standard customer orders and sample requests within SAP and Salesforce systems.
- Answer incoming customer phone calls and return voicemails in a timely and professional manner, providing assistance with order inquiries, product information, and general customer support.
- Respond promptly and professionally to customer inquiries regarding pricing, product availability, order status, and shipping details.
- Communicate proactively with customers to confirm orders, provide updates, and ensure timely resolution of routine issues.
- Collaborate with Operations, Planning, and Logistics teams to monitor order progress and support on-time delivery performance.
- Participate in department meetings, product training, and system workshops to build knowledge and develop within the Customer Service career path.
- Ensure compliance with all company policies, safety procedures, and departmental objectives.
- Perform other administrative duties and projects as assigned by the Customer Service and Sales Support Manager.
- Work schedule start time is either 7:00 AM or 8:00 AM Central Time. This is an on-site role.
What We’re Looking For
- High School Diploma or equivalent required; Associate’s degree in Business or related field preferred.
- Minimum one (1) year of experience in customer service, order entry, or office administration (manufacturing or logistics environment preferred).
- Proficiency with Microsoft Office applications (Word, Excel, Outlook).
- Strong written and verbal communication skills with a professional and courteous demeanor.
- Excellent attention to detail, accuracy, and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment with regular supervision.
- Demonstrated ability to work collaboratively as part of a team.
Preferred Qualifications
- Experience using SAP, Salesforce, or other ERP/CRM systems.
- Previous experience in a manufacturing, logistics, or technical customer service environment.
Additional Information
- Actively supports and complies with Peli BioThermal’s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
- Must have the ability to complete assignments within the timeframe specified by the Manager.
- Must be flexible regarding working hours and overtime. Must be able to work overtime on evenings and weekends, with or without advanced notice.
- Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.
What’s In It For You
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.
- Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
- 401k plan – with immediate match
- Great Benefits – several options including Pet insurance for our animal lovers.
- Health Savings Account Contribution
- Wellness Discount Program
- Global Mental Wellness Program
- Quarterly Employee Celebration Days
- Peer to Peer Recognition Program
- Service Recognition Program
- Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
- Employee referral program – get paid to work with your trusted network.
- Established reputable brand offering premium products – you’ll be proud to represent Pelican!
- And more…
What You May Be Doing
- While performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).
- While performing the duties of this job, the employee will be frequently required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).
- Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
Compensation & Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
We're Hiring: Customer Support Representative I
Location: Maple Grove, MN
Company: Peli BioThermal
About us
Peli BioThermal offers the widest range of temperature-controlled packaging and service solutions to the global life sciences industry. The company’s products ensure that delicate biological materials arrive intact and effective, despite exterior environments. Peli BioThermal is dedicated to developing innovative products designed to fulfil the complex needs of the global life sciences industry. The company’s customers benefit from its extensive expertise in ensuring that temperature stability is maintained throughout the distribution chain. The company also offers a complete portfolio of services and software to support end-to-end temperature-controlled packaging asset management. At Peli BioThermal, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.
The Customer Service Representative I (CSR I) provides first-level customer support and plays an essential role in ensuring an excellent experience for both internal and external customers. The CSR I is responsible for timely and accurate order entry, basic account management, and professional communication throughout the order process. This entry-level position focuses on developing core skills in customer interaction, SAP and Salesforce systems, and Peli BioThermal product knowledge while supporting the broader Customer Service team.
- Accurately enter and manage standard customer orders and sample requests within SAP and Salesforce systems.
- Answer incoming customer phone calls and return voicemails in a timely and professional manner, providing assistance with order inquiries, product information, and general customer support.
- Respond promptly and professionally to customer inquiries regarding pricing, product availability, order status, and shipping details.
- Communicate proactively with customers to confirm orders, provide updates, and ensure timely resolution of routine issues.
- Collaborate with Operations, Planning, and Logistics teams to monitor order progress and support on-time delivery performance.
- Participate in department meetings, product training, and system workshops to build knowledge and develop within the Customer Service career path.
- Ensure compliance with all company policies, safety procedures, and departmental objectives.
- Perform other administrative duties and projects as assigned by the Customer Service and Sales Support Manager.
- Work schedule start time is either 7:00 AM or 8:00 AM Central Time. This is an on-site role.
What We’re Looking For
- High School Diploma or equivalent required; Associate’s degree in Business or related field preferred.
- Minimum one (1) year of experience in customer service, order entry, or office administration (manufacturing or logistics environment preferred).
- Proficiency with Microsoft Office applications (Word, Excel, Outlook).
- Strong written and verbal communication skills with a professional and courteous demeanor.
- Excellent attention to detail, accuracy, and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment with regular supervision.
- Demonstrated ability to work collaboratively as part of a team.
Preferred Qualifications
- Experience using SAP, Salesforce, or other ERP/CRM systems.
- Previous experience in a manufacturing, logistics, or technical customer service environment.
Additional Information
- Actively supports and complies with Peli BioThermal’s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
- Must have the ability to complete assignments within the timeframe specified by the Manager.
- Must be flexible regarding working hours and overtime. Must be able to work overtime on evenings and weekends, with or without advanced notice.
- Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.
What’s In It For You
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.
- Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
- 401k plan – with immediate match
- Great Benefits – several options including Pet insurance for our animal lovers.
- Health Savings Account Contribution
- Wellness Discount Program
- Global Mental Wellness Program
- Quarterly Employee Celebration Days
- Peer to Peer Recognition Program
- Service Recognition Program
- Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
- Employee referral program – get paid to work with your trusted network.
- Established reputable brand offering premium products – you’ll be proud to represent Pelican!
- And more…
What You May Be Doing
- While performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).
- While performing the duties of this job, the employee will be frequently required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).
- Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
Compensation & Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Job Roles at Peli BioThermal Companies
How to Get Visa Sponsorship in Peli BioThermal Visa Sponsorship USA
Target roles in engineering and supply chain
Peli BioThermal's core business in temperature-controlled packaging draws heavily on materials science, chemical engineering, and supply chain roles, the departments most likely to support visa sponsorship for qualified international candidates.
Highlight specialty knowledge in thermal materials
H-1B sponsorship at chemicals and materials companies often hinges on specialty occupation determinations. Emphasize degree-specific expertise in materials engineering, chemistry, or packaging science to strengthen the case for your application.
Canadian and Mexican nationals should flag TN eligibility
Peli BioThermal sponsors TN visas, which require no lottery and can be processed quickly. If you hold Canadian or Mexican citizenship and qualify under an eligible TN occupation, mention this upfront, it simplifies the sponsorship process significantly.
Apply early in the calendar year for H-1B consideration
H-1B registrations open in March each year. Targeting Peli BioThermal roles in the preceding months gives hiring managers time to assess fit and initiate the filing process before the registration window closes.
Find open roles through a platform that tracks real sponsorship history
Not all job boards surface verified sponsorship data. Migrate Mate filters by confirmed sponsors in the chemicals and materials sector, so you can prioritize Peli BioThermal openings knowing the company has an active sponsorship track record.
Peli BioThermal jobs are hiring across the US. Find yours.
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Get Access To All JobsFrequently Asked Questions
Does Peli BioThermal sponsor H-1B visas?
Yes, Peli BioThermal sponsors H-1B visas. The company has an established pattern of H-1B filings, particularly for technical roles aligned with its temperature-controlled packaging and life sciences supply chain business. Candidates with backgrounds in engineering, materials science, or chemistry are best positioned to pursue H-1B sponsorship there.
Which visa types does Peli BioThermal sponsor?
Peli BioThermal sponsors H-1B, F-1 OPT, F-1 CPT, and TN visas. This range makes the company accessible to international students completing degrees in the U.S., as well as Canadian and Mexican nationals who qualify for TN status under relevant professional categories in engineering or science.
Which departments or roles at Peli BioThermal are most likely to receive visa sponsorship?
Sponsorship at Peli BioThermal tends to concentrate in technical and engineering functions, reflecting the company's focus on advanced thermal packaging solutions for pharmaceutical and life sciences clients. Roles in materials engineering, chemical engineering, product development, and supply chain operations are the most natural fit for sponsored positions.
How do I time my application to maximize my chances of H-1B sponsorship at Peli BioThermal?
The H-1B registration window opens each March, with a lottery selection shortly after. To be considered, you need an active offer and a willing employer before that window opens. Targeting Peli BioThermal roles in the fourth quarter of the prior year gives both sides enough time to assess fit and prepare filings before the deadline.
How do I find open visa-sponsored roles at Peli BioThermal?
Migrate Mate is the most reliable way to find Peli BioThermal openings with confirmed sponsorship history. Unlike general job boards, Migrate Mate surfaces roles from verified sponsors in sectors like chemicals and materials, so you're not wasting time applying to companies that list jobs but decline to sponsor. Search Peli BioThermal directly on the platform to see current openings.
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