Customer Service Jobs at Proofpoint with Visa Sponsorship
Proofpoint hires Customer Service professionals to support its cybersecurity and compliance software products, working with enterprise clients on onboarding, troubleshooting, and account management. The company has a clear track record of sponsoring work visas for this function, making it a strong target for international candidates building a U.S. career in tech.
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Get Access To All JobsAbout us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
Manager, Professional Services
The Manager, Professional Services is a people leader responsible for managing day to day service delivery and supporting customer outcomes across an assigned sales region. This is a highly visible customer facing role and accountable for delivery execution, team performance, and service quality, while partnering closely with Sales, Customer Success, and cross functional stakeholders. This manager operates with ownership and accountability, demonstrating strong execution skills, curiosity, and a desire to continuously improve delivery outcomes. The role focuses on operational excellence, team support, and consistent execution, while demonstrating leadership capabilities in a matrixed and fast paced environment. The ideal candidate is a problem solver and builder who thrives in ambiguity, leads through influence, and consistently drives measurable improvements in delivery outcomes within a matrixed, fast-paced, and high-growth environment.
Your Responsibilities
- Manage, coach, and support a team of Professional Services Consultants delivering Proofpoint solutions
- Oversee Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments
- Serve as the service delivery manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes
- Drive resolution of complex delivery challenges by bringing structure, clarity, and cross-functional alignment
- Coordinate project delivery using a shared resource model, partnering with peer managers to support utilization and staffing needs
- Monitor workloads, staffing coverage, and skill alignment across active engagements, escalating risks as needed
- Track and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction
- Identify delivery risks, inefficiencies, and improvement opportunities, and partner with senior leaders to address them
- Support the resolution of delivery challenges by collaborating cross functionally and following established escalation paths
- Apply and reinforce existing delivery frameworks, best practices, and technical standards to ensure predictable outcomes
- Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions
- Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding
- Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions
- Collaborate with subject matter experts to support evolving technical and digital delivery capabilities
- Contribute to regional initiatives related to hiring, onboarding, talent development, and retention, under senior leadership guidance
- Support cross functional initiatives that improve delivery effectiveness and customer outcomes
- Promote a culture of accountability, collaboration, and knowledge sharing within the Professional Services team
What You Bring to the Team
- 3+ years of experience delivering technical or Professional Services engagements with increasing responsibility
- Experience in a team lead, mentor, or people manager role, with an interest in growing as a people leader
- Hands on experience in Professional Services, Service Delivery, or Customer Success environments
- Ability to operate effectively in a matrixed, shared resource environment with guidance and support
- Demonstrated execution discipline and the ability to manage multiple engagements and priorities
- Strong communication and stakeholder management skills, with comfort interacting with customers and internal teams
- Interest in operational rigor, service quality, and continuous improvement
- Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience desired
- Ability to succeed in a customer focused, fast moving, and growth oriented
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 136,200.00 - 214,005.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 112,700.00 - 177,100.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 101,600.00 - 159,720.00 USD
About us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
Manager, Professional Services
The Manager, Professional Services is a people leader responsible for managing day to day service delivery and supporting customer outcomes across an assigned sales region. This is a highly visible customer facing role and accountable for delivery execution, team performance, and service quality, while partnering closely with Sales, Customer Success, and cross functional stakeholders. This manager operates with ownership and accountability, demonstrating strong execution skills, curiosity, and a desire to continuously improve delivery outcomes. The role focuses on operational excellence, team support, and consistent execution, while demonstrating leadership capabilities in a matrixed and fast paced environment. The ideal candidate is a problem solver and builder who thrives in ambiguity, leads through influence, and consistently drives measurable improvements in delivery outcomes within a matrixed, fast-paced, and high-growth environment.
Your Responsibilities
- Manage, coach, and support a team of Professional Services Consultants delivering Proofpoint solutions
- Oversee Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments
- Serve as the service delivery manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes
- Drive resolution of complex delivery challenges by bringing structure, clarity, and cross-functional alignment
- Coordinate project delivery using a shared resource model, partnering with peer managers to support utilization and staffing needs
- Monitor workloads, staffing coverage, and skill alignment across active engagements, escalating risks as needed
- Track and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction
- Identify delivery risks, inefficiencies, and improvement opportunities, and partner with senior leaders to address them
- Support the resolution of delivery challenges by collaborating cross functionally and following established escalation paths
- Apply and reinforce existing delivery frameworks, best practices, and technical standards to ensure predictable outcomes
- Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions
- Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding
- Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions
- Collaborate with subject matter experts to support evolving technical and digital delivery capabilities
- Contribute to regional initiatives related to hiring, onboarding, talent development, and retention, under senior leadership guidance
- Support cross functional initiatives that improve delivery effectiveness and customer outcomes
- Promote a culture of accountability, collaboration, and knowledge sharing within the Professional Services team
What You Bring to the Team
- 3+ years of experience delivering technical or Professional Services engagements with increasing responsibility
- Experience in a team lead, mentor, or people manager role, with an interest in growing as a people leader
- Hands on experience in Professional Services, Service Delivery, or Customer Success environments
- Ability to operate effectively in a matrixed, shared resource environment with guidance and support
- Demonstrated execution discipline and the ability to manage multiple engagements and priorities
- Strong communication and stakeholder management skills, with comfort interacting with customers and internal teams
- Interest in operational rigor, service quality, and continuous improvement
- Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience desired
- Ability to succeed in a customer focused, fast moving, and growth oriented
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 136,200.00 - 214,005.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 112,700.00 - 177,100.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 101,600.00 - 159,720.00 USD
See all 21+ Customer Service at Proofpoint jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Proofpoint roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Proofpoint Jobs
Frame your experience around enterprise software support
Proofpoint's Customer Service roles focus on enterprise cybersecurity clients, not consumer products. Tailor your resume to highlight B2B support experience, SLA management, and technical troubleshooting in software environments before you apply.
Target roles that list specific product knowledge requirements
Proofpoint posts Customer Service openings tied to specific product lines like email security and archiving. Applying to roles aligned with software you've supported before signals a faster ramp-up time, which directly reduces an employer's sponsorship hesitation.
Ask about H-1B timeline before your offer expires
H-1B cap-subject petitions have an October 1 start date, and the lottery registration window opens in March. If your offer comes outside that window, ask Proofpoint's HR team directly how they handle bridging your current status.
Search verified sponsoring employers on Migrate Mate
Identify Proofpoint's open Customer Service roles alongside their visa sponsorship history using Migrate Mate, which filters jobs by visa type so you can focus your applications on employers with a confirmed track record for your category.
Prepare a degree equivalency letter if your credential is non-U.S.
H-1B specialty occupation petitions require USCIS to accept your degree as equivalent to a U.S. bachelor's. For Customer Service roles at a tech company, a credential evaluation from NACES-affiliated evaluators strengthens your petition before Proofpoint files.
Customer Service at Proofpoint jobs are hiring across the US. Find yours.
Find Customer Service at Proofpoint JobsFrequently Asked Questions
Does Proofpoint sponsor H-1B visas for Customer Service?
Yes, Proofpoint sponsors H-1B visas for Customer Service roles. The company operates in the cybersecurity and compliance software space, where specialized technical support experience typically satisfies USCIS specialty occupation requirements. Sponsorship is most straightforward for roles requiring a bachelor's degree in a related field such as computer science, information systems, or a business discipline with a technical focus.
Which visa types does Proofpoint support for Customer Service roles?
Proofpoint sponsors H-1B visas and supports F-1 OPT and CPT for early-career candidates, including STEM OPT extensions for eligible degree holders. TN visa holders in qualifying professional categories may also be considered for Customer Service positions. For longer-term pathways, Proofpoint has a track record with employment-based Green Card sponsorship through EB-2 and EB-3 categories, subject to the PERM labor certification process.
How do I apply for Customer Service jobs at Proofpoint?
You can search and apply for Proofpoint Customer Service openings directly through Proofpoint's careers page, or browse roles filtered by visa sponsorship eligibility on Migrate Mate. When applying, align your resume to the specific product line or support function listed in the job description. Proofpoint's Customer Service interview process typically involves a technical screening and a customer scenario round, so prepare examples of enterprise client interactions.
What qualifications does Proofpoint look for in Customer Service candidates?
Proofpoint typically looks for candidates with experience supporting enterprise software products, strong written and verbal communication, and familiarity with ticketing platforms such as Salesforce Service Cloud or Zendesk. For visa-sponsored roles, a bachelor's degree in a relevant field is generally required to satisfy H-1B specialty occupation standards. Exposure to cybersecurity, email security, or compliance software is a meaningful differentiator in the hiring process.
How do I time my H-1B sponsorship if I am on OPT with Proofpoint?
If Proofpoint hires you on F-1 OPT, they can file your H-1B registration during the March lottery window for an October 1 start. STEM OPT extensions give eligible candidates up to 24 additional months of work authorization, providing a buffer if you do not clear the lottery in the first year. Coordinate with Proofpoint's HR team early to confirm their internal filing calendar and avoid gaps in your work authorization.
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