Customer Success Jobs at Proofpoint with Visa Sponsorship
Proofpoint hires Customer Success professionals across enterprise security, compliance, and cloud email segments, and the company has a consistent track record of sponsoring work visas for this function. If you're building a career in cybersecurity SaaS, Proofpoint is a realistic sponsorship target.
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Get Access To All JobsAbout us
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
The Role
Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a post sales, customer-centric role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience.
Your day-to-day
- Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us.
- Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers’ decision makers on the CSP’s content and timeline.
- Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.
- Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management.
- Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.
- Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.
- Learn and document your customers’ environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets.
What You Bring To The Team
- 4-year college degree in a business area, technical area or equivalent
- 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas
- Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior
- Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice.
- Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced
- Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results
- Proven ability to influence colleagues and customers to act in high impact situations.
- Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
- Current knowledge of cybersecurity solutions and productivity suites.
- Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team
- Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate
- Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership
- Evidence of pristine documentation, executive communications, white papers, etc.
- Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies
- Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives
- Ability to work independently, ability to adapt quickly, positive attitude
- Travel Moderate travel (25%+)
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment [Remote options, hybrid schedules, flexible hours, etc.].
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application here https //www.proofpoint.com/us/company/careers. We can’t wait to hear from you!
About us
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
The Role
Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a post sales, customer-centric role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience.
Your day-to-day
- Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us.
- Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers’ decision makers on the CSP’s content and timeline.
- Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.
- Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management.
- Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.
- Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.
- Learn and document your customers’ environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets.
What You Bring To The Team
- 4-year college degree in a business area, technical area or equivalent
- 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas
- Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior
- Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice.
- Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced
- Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results
- Proven ability to influence colleagues and customers to act in high impact situations.
- Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
- Current knowledge of cybersecurity solutions and productivity suites.
- Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team
- Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate
- Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership
- Evidence of pristine documentation, executive communications, white papers, etc.
- Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies
- Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives
- Ability to work independently, ability to adapt quickly, positive attitude
- Travel Moderate travel (25%+)
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment [Remote options, hybrid schedules, flexible hours, etc.].
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application here https //www.proofpoint.com/us/company/careers. We can’t wait to hear from you!
See all 41+ Customer Success at Proofpoint jobs
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Get Access To All JobsTips for Finding Customer Success Jobs at Proofpoint Jobs
Frame your experience around enterprise SaaS metrics
Proofpoint's Customer Success roles center on renewal rates, product adoption, and executive relationship management for large enterprise accounts. Quantify your impact in these terms before you apply so hiring managers immediately see the match.
Target roles aligned with your visa category
F-1 OPT and CPT have tight authorization windows that complicate mid-interview pivots. Identify open Customer Success positions at Proofpoint early enough to complete your interview process and receive an offer before your OPT end date approaches the 90-day unemployment threshold.
Clarify sponsorship timing before accepting an offer
Ask the recruiter directly whether Proofpoint will file an H-1B petition in the upcoming lottery or bridge your status through cap-exempt means. Getting this confirmed in writing before you sign removes ambiguity that typically surfaces at the offer stage.
Browse Proofpoint Customer Success openings on Migrate Mate
Use Migrate Mate to filter Proofpoint's Customer Success postings by visa type so you only spend time on roles that match your sponsorship situation, whether that's H-1B, TN, or Green Card pathways.
Understand how PERM affects your long-term timeline
If Proofpoint sponsors you for an EB-2 or EB-3 Green Card, the PERM labor certification process requires DOL to advertise the role and confirm no qualified U.S. workers are available. This can add a year or more before your I-140 petition is even filed.
Prepare documentation that demonstrates specialty occupation standing
USCIS scrutinizes H-1B eligibility for Customer Success titles because the degree requirement is not always obvious to adjudicators. Have transcripts, a detailed job description, and evidence that your role requires at least a bachelor's degree in a specific technical or business field ready before filing.
Customer Success at Proofpoint jobs are hiring across the US. Find yours.
Find Customer Success at Proofpoint JobsFrequently Asked Questions
Does Proofpoint sponsor H-1B visas for Customer Success?
Yes, Proofpoint sponsors H-1B visas for Customer Success roles. The company operates within the standard H-1B cap lottery, so timing your application to align with the April filing window matters. If you're already on H-1B with another employer, Proofpoint can file an H-1B transfer without waiting for the next lottery cycle.
How do I apply for Customer Success jobs at Proofpoint?
Apply directly through Proofpoint's careers site or browse their open Customer Success positions on Migrate Mate, which filters roles by visa sponsorship eligibility. Tailor your resume to reflect enterprise account management, product adoption metrics, and cybersecurity or SaaS experience, as those signals align closely with what Proofpoint's Customer Success hiring teams prioritize.
Which visa types does Proofpoint commonly sponsor for Customer Success roles?
Proofpoint sponsors H-1B, TN, and F-1 OPT and CPT for Customer Success positions, and supports EB-2 and EB-3 Green Card pathways for longer-term employees. TN is available to Canadian and Mexican nationals in qualifying professional categories, and can be a faster alternative to H-1B for eligible candidates.
What qualifications and experience does Proofpoint expect for Customer Success roles?
Proofpoint typically looks for experience managing enterprise or mid-market SaaS accounts, familiarity with cybersecurity or email security products, and demonstrated ability to drive renewals and expansions. A bachelor's degree in a business, technology, or related field is standard. Candidates who can speak to data-driven customer outcomes and cross-functional coordination with technical teams stand out.
How do I plan my timeline if I need H-1B sponsorship through Proofpoint?
The H-1B lottery opens in March each year, with approved petitions taking effect October 1. If you're on F-1 OPT, you need a job offer in hand before the lottery registration window and enough OPT time remaining to bridge the gap to October 1. If your OPT includes a STEM extension, that gives you up to 36 months total, which covers two lottery cycles if the first one doesn't go your way.
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