Customer Service Management Jobs at Proofpoint with Visa Sponsorship
Proofpoint hires Customer Service Management professionals to lead support operations and client success across its cybersecurity and compliance platform. The company has an established track record of sponsoring work visas for this function, making it a realistic target for international candidates building a career in enterprise tech.
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Get Access To All JobsAbout us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
Manager, Professional Services
The Manager, Professional Services is a people leader responsible for managing day to day service delivery and supporting customer outcomes across an assigned sales region. This is a highly visible customer facing role and accountable for delivery execution, team performance, and service quality, while partnering closely with Sales, Customer Success, and cross functional stakeholders. This manager operates with ownership and accountability, demonstrating strong execution skills, curiosity, and a desire to continuously improve delivery outcomes. The role focuses on operational excellence, team support, and consistent execution, while demonstrating leadership capabilities in a matrixed and fast paced environment. The ideal candidate is a problem solver and builder who thrives in ambiguity, leads through influence, and consistently drives measurable improvements in delivery outcomes within a matrixed, fast-paced, and high-growth environment.
Your Responsibilities
- Manage, coach, and support a team of Professional Services Consultants delivering Proofpoint solutions
- Oversee Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments
- Serve as the service delivery manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes
- Drive resolution of complex delivery challenges by bringing structure, clarity, and cross-functional alignment
- Coordinate project delivery using a shared resource model, partnering with peer managers to support utilization and staffing needs
- Monitor workloads, staffing coverage, and skill alignment across active engagements, escalating risks as needed
- Track and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction
- Identify delivery risks, inefficiencies, and improvement opportunities, and partner with senior leaders to address them
- Support the resolution of delivery challenges by collaborating cross functionally and following established escalation paths
- Apply and reinforce existing delivery frameworks, best practices, and technical standards to ensure predictable outcomes
- Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions
- Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding
- Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions
- Collaborate with subject matter experts to support evolving technical and digital delivery capabilities
- Contribute to regional initiatives related to hiring, onboarding, talent development, and retention, under senior leadership guidance
- Support cross functional initiatives that improve delivery effectiveness and customer outcomes
- Promote a culture of accountability, collaboration, and knowledge sharing within the Professional Services team
What You Bring to the Team
- 3+ years of experience delivering technical or Professional Services engagements with increasing responsibility
- Experience in a team lead, mentor, or people manager role, with an interest in growing as a people leader
- Hands on experience in Professional Services, Service Delivery, or Customer Success environments
- Ability to operate effectively in a matrixed, shared resource environment with guidance and support
- Demonstrated execution discipline and the ability to manage multiple engagements and priorities
- Strong communication and stakeholder management skills, with comfort interacting with customers and internal teams
- Interest in operational rigor, service quality, and continuous improvement
- Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience desired
- Ability to succeed in a customer focused, fast moving, and growth oriented
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 136,200.00 - 214,005.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 112,700.00 - 177,100.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 101,600.00 - 159,720.00 USD
About us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
Manager, Professional Services
The Manager, Professional Services is a people leader responsible for managing day to day service delivery and supporting customer outcomes across an assigned sales region. This is a highly visible customer facing role and accountable for delivery execution, team performance, and service quality, while partnering closely with Sales, Customer Success, and cross functional stakeholders. This manager operates with ownership and accountability, demonstrating strong execution skills, curiosity, and a desire to continuously improve delivery outcomes. The role focuses on operational excellence, team support, and consistent execution, while demonstrating leadership capabilities in a matrixed and fast paced environment. The ideal candidate is a problem solver and builder who thrives in ambiguity, leads through influence, and consistently drives measurable improvements in delivery outcomes within a matrixed, fast-paced, and high-growth environment.
Your Responsibilities
- Manage, coach, and support a team of Professional Services Consultants delivering Proofpoint solutions
- Oversee Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments
- Serve as the service delivery manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes
- Drive resolution of complex delivery challenges by bringing structure, clarity, and cross-functional alignment
- Coordinate project delivery using a shared resource model, partnering with peer managers to support utilization and staffing needs
- Monitor workloads, staffing coverage, and skill alignment across active engagements, escalating risks as needed
- Track and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction
- Identify delivery risks, inefficiencies, and improvement opportunities, and partner with senior leaders to address them
- Support the resolution of delivery challenges by collaborating cross functionally and following established escalation paths
- Apply and reinforce existing delivery frameworks, best practices, and technical standards to ensure predictable outcomes
- Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions
- Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding
- Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions
- Collaborate with subject matter experts to support evolving technical and digital delivery capabilities
- Contribute to regional initiatives related to hiring, onboarding, talent development, and retention, under senior leadership guidance
- Support cross functional initiatives that improve delivery effectiveness and customer outcomes
- Promote a culture of accountability, collaboration, and knowledge sharing within the Professional Services team
What You Bring to the Team
- 3+ years of experience delivering technical or Professional Services engagements with increasing responsibility
- Experience in a team lead, mentor, or people manager role, with an interest in growing as a people leader
- Hands on experience in Professional Services, Service Delivery, or Customer Success environments
- Ability to operate effectively in a matrixed, shared resource environment with guidance and support
- Demonstrated execution discipline and the ability to manage multiple engagements and priorities
- Strong communication and stakeholder management skills, with comfort interacting with customers and internal teams
- Interest in operational rigor, service quality, and continuous improvement
- Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience desired
- Ability to succeed in a customer focused, fast moving, and growth oriented
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 136,200.00 - 214,005.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 112,700.00 - 177,100.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 101,600.00 - 159,720.00 USD
See all 21+ Customer Service Management at Proofpoint jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Proofpoint roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Proofpoint Jobs
Frame your experience around enterprise SaaS support
Proofpoint's Customer Service Management roles center on supporting enterprise cybersecurity clients, not consumer products. Tailor your resume to show experience managing escalations, SLAs, and technical support teams in a B2B or SaaS environment before you apply.
Verify your OPT authorization covers the full hiring timeline
Proofpoint's hiring process for management roles often runs eight to twelve weeks. If you're on F-1 OPT, confirm your remaining authorization covers onboarding. A gap between your OPT end date and your H-1B start date can complicate your offer.
Search Proofpoint roles by sponsorship eligibility on Migrate Mate
Not every Customer Service Management opening at Proofpoint will be listed as sponsorship-eligible on general job boards. Use Migrate Mate to filter Proofpoint postings by visa type so you only spend time on roles where sponsorship is confirmed upfront.
Prepare credentials that document team leadership scope
For management-level roles, Proofpoint's recruiting team looks for documented evidence of direct reports, performance management, and cross-functional coordination. Gather reference letters, org charts, or performance reviews before reaching the offer stage.
Clarify H-1B cap timing with your recruiter early
If you need a new H-1B, USCIS registration opens in March for an October 1 start. Ask your Proofpoint recruiter whether an offer can be timed to the cap cycle so you're not left without authorization during the gap.
Understand how TN status applies to your background
Canadian and Mexican nationals in Customer Service Management may qualify for TN status under the Management Consultant category, depending on how the role is defined. Confirm with your employer whether the job description supports a TN classification before assuming H-1B is the only path.
Customer Service Management at Proofpoint jobs are hiring across the US. Find yours.
Find Customer Service Management at Proofpoint JobsFrequently Asked Questions
Does Proofpoint sponsor H-1B visas for Customer Service Managements?
Yes, Proofpoint sponsors H-1B visas for Customer Service Management roles. The company operates as a large technology employer with an active immigration program, and management-level positions in client success and support operations have been included in its sponsorship history. You should confirm sponsorship eligibility for a specific opening directly with the recruiter, as not every posting is guaranteed.
How do I apply for Customer Service Management jobs at Proofpoint?
Apply through Proofpoint's careers portal or through Migrate Mate, which filters Proofpoint postings by visa sponsorship eligibility so you can identify roles that fit your immigration status before applying. Tailor your application to highlight enterprise client management, escalation handling, and any experience in cybersecurity or compliance-adjacent industries, which align closely with Proofpoint's product lines.
Which visa types does Proofpoint commonly use for Customer Service Management roles?
Proofpoint sponsors H-1B, F-1 OPT, F-1 CPT, TN, and employment-based Green Card categories including EB-2 and EB-3 for qualifying employees. H-1B is the most common path for long-term work authorization in management roles. F-1 OPT and CPT are typically used for candidates entering from U.S. universities, while TN is available to Canadian and Mexican nationals in eligible classification categories.
What qualifications does Proofpoint expect for Customer Service Management roles?
Proofpoint generally expects a bachelor's degree in business, communications, information systems, or a related field, combined with demonstrated experience managing support teams or client success functions in a SaaS or enterprise technology environment. Familiarity with ticketing systems, SLA management, and cross-functional escalation processes strengthens your application. For visa purposes, your degree field should align with the specialty occupation standard USCIS requires for H-1B approval.
How long does the sponsorship and visa process take after receiving an offer from Proofpoint?
Timeline depends on your visa category. For H-1B cap cases, you could wait up to twelve months if the USCIS registration window has passed. Premium processing shortens USCIS adjudication to 15 business days once a petition is filed. For cap-exempt situations, such as transferring an existing H-1B, the timeline can be significantly shorter. Discuss timing constraints with Proofpoint's HR team as early as the offer stage.
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