Customer Support Jobs at Rexel with Visa Sponsorship

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Job Description

We are looking for a Sales Trainee to join our Rexel USA team in Hawthorne, CA!

Summary:

The Sales Trainee is responsible for completing the Sales Trainee orientation program that covers all aspects of business sales within a comprehensive and progressive timeframe. This includes learning the company products and services, gaining familiarity with branch operations, building high quality relationships with new and existing customers, and learning how to generate profitable sales. Trainees will gain practical hands-on experience as well as learn the Company’s mission, vision, culture, and values. Upon successful completion of all workplace assignments, the trainee will be able to apply for a sales role within the company.

What You'll Do:

• Complete the Sales Trainee orientation program with emphasis in the areas of product knowledge, warehouse operations, customer service, sales, and marketing support
• Will gain knowledge of all aspects of the sales process including but not limited to outside sales, inside sales, counter sales, project management, etc.
• Become proficient in answering customer inquiries regarding product needs and processing orders
• Generate quotes and prices, give delivery specifications and payment terms, and offer substitute products where appropriate
• Learn to build and maintain customer relationships and provide excellent customer service, be responsive to requests for information, and establish priorities for processing transactions to support sales
• Learn and ensure completion of operational documents and reports such as counter sales reports, shipping documents, tickets, price sheets, and catalogues
• Learn and become proficient in the computer tools and systems used in day-to-day operations
• Works “hands on” in a rotation of various roles within a branch, warehouse, project house, etc. to understand operations and logistics of the materials flow and sales
• May travel on sales calls to shadow
• Perform other duties as assigned

Job Duties Disclaimer:

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

• 1+ years of customer service, sales, or related experience
• High School or GED - Required

Knowledge, Skills & Abilities

• Intermediate skills with Microsoft Office (Excel, Access, Word, PowerPoint, and Outlook)
• Basic analytical skills
• Excellent attention to detail
• Ability to work well in a team environment
• Good communication skills with team, team leaders, and customers
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
• Ability to respond to common inquiries or questions from customers or members of the business community

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Occasionally – up to 20%
• Walk: Must be able to move about inside/outside office or work location - Occasionally – up to 20%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently – 21% to 50%

Weight and Force Demands:

• Up to 10 pounds - Constantly – at least 51%
• Up to 25 pounds - Frequently – 21% to 50%
• Up to 50 pounds - Occasionally – up to 20%

Working Environment:

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
• Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%
• Handles or works with potentially dangerous equipment - Occasionally – up to 20%
• Travels to offsite locations - Occasionally – up to 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

For the state of California only, the pay range is $20.00 to $24.00, depending upon qualifications, experience, and other considerations permitted by law. Commission/bonus plan: Branch Pool Plan

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.