Engineering Technician Jobs at Tata Consultancy Services with Visa Sponsorship
Engineering Technician roles at Tata Consultancy Services sit at the intersection of hands-on technical work and large-scale IT delivery. TCS has a well-established sponsorship infrastructure that supports international candidates across multiple visa categories, making it a realistic target for visa-dependent job seekers in the technology sector.
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Get Access To All JobsINTRODUCTION
L3 Infrastructure Engineer
ABOUT THE JOB
Must Have Technical/Functional Skills
• Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
• With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
• Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe.
• Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
ROLE AND RESPONSIBILITIES
Network (LAN, WAN and Wireless)
• Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
• Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
• TCP/IP, DHCP, Subnetting, VLAN, POE
• Experience with packet capturing example: Wire Shark
• Network maintenance, support and refresh
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Data Center (Server Room) Management
• Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
• Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Server Management
• Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair
• DHCP, DNS, Print Server, File Shares, Microsoft SCCM
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
• Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
• Knowledge of Server 2012/2016 Policy and Security Management
Critical plant floor hardware support
• Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
• ANDON and PLC (Programmable Logical Controls) support knowledge
• First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
• Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
• Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
• On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime
BASIC QUALIFICATIONS
• Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
• Ready to travel to other Toyota sites/locations within the US to support on a short basis
• Strong team worker with professional demeanor and strong ethics
• Good written and oral communication skills are required
• Experience with remote control tools and remote support (off-site)
• Ongoing support of various Manufacturing computer systems
• Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
• Change Management process
• Associate or bachelor’s degree in computer information systems, Computer Science or related field
• TMMBC English 50%-100% Competence
PREFERRED QUALIFICATIONS
• Experience and/or knowledge of PLC’s a plus
• Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
• Knowledge of iGear, Kepware, or other machine data gathering tools
• SQL Server database administration (backups, security, monitoring, etc.)
• Manage storage and backup systems
• Previous experience supporting a large corporate, manufacturing environment
• Experience supporting and troubleshooting Business and Mission Critical applications
• 3 to 5 years of experience performing Level 3 responsibilities
• Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software
• Analyze, resolve, respond to, and document end user inquiries
• Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools
• Troubleshoot Operating System issue. Connection issues with LAN/WAN
• Update tickets with accurate and timely records of work performed, and resolution details
• Maintain and contribute to a knowledge base
• Coordinate hardware warranty repair
• Perform inventory management activities as required in coordination with asset management and other corporate groups
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required
• Strong understanding and skills in SLA, KPI Management
• Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling
• In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology
• Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories
• Receives instructions from certified technicians and project managers to troubleshoot advanced issues
• Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment
• Primary responsibility to manage End User related incidents and requests
• Go to person for all plant IT related requests (Password resets, access etc. specific to plants)
COMPENSATION
- Base Salary Range: $70,000 to $80,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
INTRODUCTION
L3 Infrastructure Engineer
ABOUT THE JOB
Must Have Technical/Functional Skills
• Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
• With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
• Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe.
• Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
ROLE AND RESPONSIBILITIES
Network (LAN, WAN and Wireless)
• Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
• Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
• TCP/IP, DHCP, Subnetting, VLAN, POE
• Experience with packet capturing example: Wire Shark
• Network maintenance, support and refresh
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Data Center (Server Room) Management
• Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
• Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Server Management
• Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair
• DHCP, DNS, Print Server, File Shares, Microsoft SCCM
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
• Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
• Knowledge of Server 2012/2016 Policy and Security Management
Critical plant floor hardware support
• Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
• ANDON and PLC (Programmable Logical Controls) support knowledge
• First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
• Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
• Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
• On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime
BASIC QUALIFICATIONS
• Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
• Ready to travel to other Toyota sites/locations within the US to support on a short basis
• Strong team worker with professional demeanor and strong ethics
• Good written and oral communication skills are required
• Experience with remote control tools and remote support (off-site)
• Ongoing support of various Manufacturing computer systems
• Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
• Change Management process
• Associate or bachelor’s degree in computer information systems, Computer Science or related field
• TMMBC English 50%-100% Competence
PREFERRED QUALIFICATIONS
• Experience and/or knowledge of PLC’s a plus
• Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
• Knowledge of iGear, Kepware, or other machine data gathering tools
• SQL Server database administration (backups, security, monitoring, etc.)
• Manage storage and backup systems
• Previous experience supporting a large corporate, manufacturing environment
• Experience supporting and troubleshooting Business and Mission Critical applications
• 3 to 5 years of experience performing Level 3 responsibilities
• Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software
• Analyze, resolve, respond to, and document end user inquiries
• Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools
• Troubleshoot Operating System issue. Connection issues with LAN/WAN
• Update tickets with accurate and timely records of work performed, and resolution details
• Maintain and contribute to a knowledge base
• Coordinate hardware warranty repair
• Perform inventory management activities as required in coordination with asset management and other corporate groups
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required
• Strong understanding and skills in SLA, KPI Management
• Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling
• In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology
• Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories
• Receives instructions from certified technicians and project managers to troubleshoot advanced issues
• Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment
• Primary responsibility to manage End User related incidents and requests
• Go to person for all plant IT related requests (Password resets, access etc. specific to plants)
COMPENSATION
- Base Salary Range: $70,000 to $80,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
See all 112+ Engineering Technician at Tata Consultancy Services jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Engineering Technician at Tata Consultancy Services roles.
Get Access To All JobsTips for Finding Engineering Technician Jobs at Tata Consultancy Services Jobs
Align your credentials with TCS project needs
TCS staffs Engineering Technicians on client-facing IT infrastructure and systems integration projects. Tailor your resume to reflect experience with deployment, testing, or support cycles that map to enterprise technology delivery, not just general engineering coursework.
Confirm your degree meets H-1B specialty occupation standards
USCIS requires that Engineering Technician roles qualify as specialty occupations. Before applying, verify your degree is in a directly related field. A general technology degree without a clear connection to the posted role can trigger a Request for Evidence.
Target TCS divisions with active client contracts
TCS organizes hiring around specific client engagements. Engineering Technician openings often reflect contract wins in manufacturing, telecom, or utilities. Focusing your search on those business units increases your odds of reaching a team with active headcount and sponsorship budget.
Use Migrate Mate to filter open Engineering Technician roles
TCS posts roles across multiple job boards and internal portals, making it easy to miss active openings. Use Migrate Mate to surface Engineering Technician positions at TCS that are open to visa-sponsored candidates, so you're applying to roles where sponsorship is already on the table.
Understand how TCS handles LCA filing timing
TCS files Labor Condition Applications with DOL before submitting your H-1B petition. This step certifies the offered wage meets prevailing wage levels. If you're on OPT, confirm your OPT expiration date gives TCS enough runway to complete both the LCA and USCIS filing before your authorization lapses.
Clarify cap-exempt status if you're transferring internally
If you're already working at a TCS client site on a valid H-1B through another employer, TCS can file an H-1B transfer petition outside the annual cap. This matters if you missed the lottery and are exploring lateral moves into a TCS Engineering Technician role mid-year.
Engineering Technician at Tata Consultancy Services jobs are hiring across the US. Find yours.
Find Engineering Technician at Tata Consultancy Services JobsFrequently Asked Questions
Does Tata Consultancy Services sponsor H-1B visas for Engineering Technicians?
Yes, TCS sponsors H-1B visas for Engineering Technician roles. TCS is one of the largest H-1B filers in the United States and has an established petitions process for technical positions. That said, the role must qualify as a specialty occupation under USCIS standards, meaning your degree should directly relate to the Engineering Technician function you're being hired to perform.
How do I apply for Engineering Technician jobs at Tata Consultancy Services?
You can apply directly through TCS's careers portal or find sponsorship-eligible openings through Migrate Mate, which filters for roles open to visa-sponsored candidates. When applying, align your resume to the specific technical domain of the posting, whether that's systems support, hardware deployment, or infrastructure testing, since TCS hires Engineering Technicians across a range of client-driven functions.
Which visa types does TCS commonly use for Engineering Technician roles?
TCS sponsors H-1B visas for most Engineering Technician hires and also supports F-1 OPT and CPT for students transitioning from U.S. universities. TN visas are available for Canadian and Mexican nationals whose engineering disciplines appear on the USMCA qualifying list. For longer-term pathways, TCS has experience with EB-2 and EB-3 Green Card sponsorship for eligible employees in technical roles.
What qualifications does TCS expect for Engineering Technician positions?
TCS generally looks for candidates with a bachelor's degree in engineering, computer science, or a closely related technical field. Hands-on experience with systems integration, technical support, or hardware and software deployment is valued, particularly if it aligns with the industry vertical the role supports, such as manufacturing, telecom, or energy. Relevant certifications can strengthen an application where direct degree alignment is limited.
How long does the sponsorship and hiring process typically take at TCS?
If you're starting on F-1 OPT, TCS would need to file your H-1B petition during the April filing window for an October 1 start. That means offer and LCA timelines typically need to be in place by February or March. H-1B transfers for candidates already on a valid H-1B can move faster, often within a few weeks of USCIS receipt, since those petitions aren't subject to the annual cap.
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