Customer Support Jobs at United Site Services with Visa Sponsorship

ABOUT USS:

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Overview:

The Special Events Service Technician is responsible for operating a company service truck and driving to various locations at an event to service/pump/clean portable restrooms or holding tanks. This position also performs basic pick-up and delivery of units and the installation and removal of temporary fences at special events. Workdays are Thursday - Monday.

The Special Events Service Technician must be willing to travel to support special events throughout the region and to support other regions as needed.

Responsibilities:

• Conduct daily pre-shift vehicle inspection & report deficiencies to management immediately. Conduct daily inspection of all tools assigned to the truck to ensure safety and proper working condition. Check loads to ensure that truck has all material (units, fence panels, poles, etc.) and tools needed to complete service tickets.
• Operate service trucks to and from pre-designated work sites based on assignment information. Maintain a clean and fully stocked truck.
• Operate flatbed trucks to and from pre-designated work sites based on daily routing information to deliver or pick up portable restroom units, hand sinks, holding tanks, or containers. Update system and tickets with relevant delivery or pick-up detail.
• Operate fence trucks to and from pre-designated work sites based on daily routing information to deliver or pick up the fence (chain link, panel, materials, etc.). Also, act as a point of contact on fence jobs where a crew is assigned to the job/truck and will operate fence installation equipment.
• Operate tanker/transfer truck to and from the local dump and completes required paperwork as necessary.
• Service portable restrooms, holding tanks, septic tanks, sinks, showers, etc., at various work sites by following the Company's servicing guidelines. Notifies management of any issues encountered on route assigned.
• Unload all fence materials and install fence panels, with appropriate tools, at the work site in accordance with pre-determined specifications. Locate, measure, and mark the location for placement of panels & installation.
• Troubleshoot and address all basic repair and maintenance as needed on-site so as to not disrupt the customer experience. Report all special maintenance requests and/or equipment replacements in FSL.
• Perform pick-up and delivery of United Site Services (USS) units at customer locations in a timely manner in accordance with customer needs.
• Strategically plan for customer needs by discussing their pickup and delivery needs, so the customer's current and future needs are satisfied.
• Work with dispatch to keep updated on service schedule changes throughout the day and adapt to changes as needed.
• Conduct all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Interact with customers on-site to ensure they are getting the services completed to their standard.
• Work with Operations Manager/Supervisor/Coordinator by providing customer feedback as it relates to service needs and expectations.
• Meet with site superintendent (or other designated representative) to confirm work order.
• Maintain telephone or radio contact with supervisor to receive additional instructions, changes to work locations, etc.
• Maintain truck log according to state and federal regulations.
• Perform other duties as assigned.

QUALIFICATIONS

• Minimum two years of commercial driving experience.
• Valid Commercial Driver's license (Class CDL A or B with endorsement or Class C, D, or E (depending on state).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision-making skills.
• Ability to meet deadlines.

Physical Requirements:

• Sit while driving and stand while servicing products.
• Use hands and fingers to handle, control or feel objects tools or controls.
• Repeat the same movements.
• See details of objects that are less than a few feet away and also at greater distance.
• Speak clearly so customers can understand.
• Understand the speech of another person.
• Hear sounds and recognize the difference between them.
• Walk up to 30 minutes at a time without exertion.
• Enter and exit equipment by stepping and kneeling.
• Lift up to 40lbs from your waist to your shoulders.
• Lift 30lbs from the floor to your head.
• Crouch and squat.
• Push 100lbs and pull 100lbs horizontally.

BENEFIT SUMMARY:

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

- Holiday & Paid Time Off (pro-rated for Part-Time employees).
- Medical/Pharmacy.
- Dental.
- Vision.
- Employer-Paid Short-Term Disability.
- Employer-Paid Employee Basic Life & Accidental Death and Dismemberment.
- Voluntary Employee Life & Accidental Death and Dismemberment.
- Voluntary Spousal Life.
- Voluntary Dependent Life.
- Hospital Indemnity, Accident and Critical Illness.
- Commuter/Transit Account.
- Healthcare Flexible Spending Account.
- Dependent Care Flexible Spending Account.
- Health Savings Account.
- 401(k) with employer match.
- Employer-Paid Employee Assistance Program (EAP).
- Employee Discounts.

SALARY RANGE:

$29.03 – $42.09 / hour

PAY TRANSPARENCY STATEMENT:

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO STATEMENT:

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.