Customer Support Jobs at University of Texas Medical Branch with Visa Sponsorship
Customer Support roles at University of Texas Medical Branch span patient services, help desk, and administrative support functions across a major academic medical institution. UTMB has an established track record of sponsoring international talent for this function, making it a realistic target if you're navigating F-1 OPT, TN, or H-1B status.
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Get Access To All JobsJOB SUMMARY:
The Patient Access Specialist represents the voice of UTMB. Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center. Is skillful in determining the caller’s need while maintaining a seamless atmosphere for the caller regardless of the need to navigate through multiple functions and departments.
ESSENTIAL JOB FUNCTIONS:
- Provides high level customer service skills for 24/7, 365 days a year Call Center.
- Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs.
- Promotes positive and professional communication.
- Provides a professional and empathetic voice to the callers to nurture their needs.
- Analyzes caller concerns and determines best course of action to resolve and address their concern.
- Gateway to appointment scheduling for large numbers of UTMB clinics.
- Efficiently communicates callers’ requests and determines the best solution.
- Able to cancel and reschedule based on patients’ needs and clinic guidelines.
- Escalates patient concerns and issues-utilizing defined processes.
- Able to preregister patients as required; obtain patient demographics and insurance information and updates as required to ensure most accurate information is on file.
- Works with Access center nursing staff to quickly identify and resolve urgent patient issues.
- Listens to and re-emphasizes caller concerns, ensuring accurate triage and effective communications.
- Facilitates physician consultation requests and assists with patient referrals when appropriate.
- Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care.
- Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system.
- Enforces UTMB regulations and guidelines when utilizing the systems.
- Is knowledgeable of the entire institution, all clinical departments and resources, Locations, Contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans.
- Is knowledgeable and proficient in the scheduling process for all clinic areas.
- Understands the procedures for each clinic and educates the caller.
- Skilled at utilizing software applications for making appointments.
- Utilizes critical thinking to determine call priority to support nursing intervention.
- Enhances customer confidence by expediting callers concerns to appropriate individuals.
- Crucial to the facilitation of the consumer online appointment request system.
MARGINAL OR PERIODIC FUNCTIONS:
- Performs related duties as required.
EDUCATION & EXPERIENCE:
Minimum Qualifications:
- Associate’s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
Preferred Qualifications:
- Previous experience in a healthcare setting and/or high-volume call center environment preferred.
WORKING ENVIRONMENT/EQUIPMENT:
- Standard office environments.
- Standard office equipment.
SALARY RANGE:
Actual salary commensurate with experience.
WORK SCHEDULE:
Onsite position, Monday through Friday, 8:00 AM - 5:00 PM. Includes holidays. Employees may qualify for hybrid and/or remote scheduling after successful completion of training and performance expectations.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
JOB SUMMARY:
The Patient Access Specialist represents the voice of UTMB. Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center. Is skillful in determining the caller’s need while maintaining a seamless atmosphere for the caller regardless of the need to navigate through multiple functions and departments.
ESSENTIAL JOB FUNCTIONS:
- Provides high level customer service skills for 24/7, 365 days a year Call Center.
- Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs.
- Promotes positive and professional communication.
- Provides a professional and empathetic voice to the callers to nurture their needs.
- Analyzes caller concerns and determines best course of action to resolve and address their concern.
- Gateway to appointment scheduling for large numbers of UTMB clinics.
- Efficiently communicates callers’ requests and determines the best solution.
- Able to cancel and reschedule based on patients’ needs and clinic guidelines.
- Escalates patient concerns and issues-utilizing defined processes.
- Able to preregister patients as required; obtain patient demographics and insurance information and updates as required to ensure most accurate information is on file.
- Works with Access center nursing staff to quickly identify and resolve urgent patient issues.
- Listens to and re-emphasizes caller concerns, ensuring accurate triage and effective communications.
- Facilitates physician consultation requests and assists with patient referrals when appropriate.
- Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care.
- Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system.
- Enforces UTMB regulations and guidelines when utilizing the systems.
- Is knowledgeable of the entire institution, all clinical departments and resources, Locations, Contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans.
- Is knowledgeable and proficient in the scheduling process for all clinic areas.
- Understands the procedures for each clinic and educates the caller.
- Skilled at utilizing software applications for making appointments.
- Utilizes critical thinking to determine call priority to support nursing intervention.
- Enhances customer confidence by expediting callers concerns to appropriate individuals.
- Crucial to the facilitation of the consumer online appointment request system.
MARGINAL OR PERIODIC FUNCTIONS:
- Performs related duties as required.
EDUCATION & EXPERIENCE:
Minimum Qualifications:
- Associate’s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
Preferred Qualifications:
- Previous experience in a healthcare setting and/or high-volume call center environment preferred.
WORKING ENVIRONMENT/EQUIPMENT:
- Standard office environments.
- Standard office equipment.
SALARY RANGE:
Actual salary commensurate with experience.
WORK SCHEDULE:
Onsite position, Monday through Friday, 8:00 AM - 5:00 PM. Includes holidays. Employees may qualify for hybrid and/or remote scheduling after successful completion of training and performance expectations.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
See all 25+ Customer Support at University of Texas Medical Branch jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at University of Texas Medical Branch Jobs
Translate Your Credentials Into Healthcare Support Context
UTMB's customer support roles often require familiarity with HIPAA-regulated environments. Before applying, reframe your resume to show experience handling sensitive data, patient-facing communication, or compliance-driven workflows rather than generic customer service.
Target Open Roles Before Your OPT Clock Starts
If you're finishing a U.S. degree, apply to UTMB's customer support postings before your OPT authorization begins. Academic medical centers process onboarding slowly, so starting your application early gives you buffer against the 90-day unemployment limit.
Clarify TN Eligibility for Your Specific Role
TN status is available to Canadian and Mexican nationals but only covers specific occupational categories. Customer support roles at UTMB may qualify under Management Consultant or Computer Systems Analyst if the duties align. Confirm the job description maps to a qualifying TN category before accepting an offer.
Ask HR About H-1B Filing Timelines at Offer Stage
UTMB's HR and legal teams manage H-1B petitions through established institutional processes. When you receive an offer, ask directly about their internal preparation timeline so you understand when USCIS registration and April 1 cap filing deadlines apply to your start date.
Use Migrate Mate to Identify Active Sponsorship Openings
UTMB posts customer support roles across multiple channels, and not all listings signal sponsorship willingness clearly. Search Migrate Mate to filter for verified sponsoring roles at UTMB and focus your applications on positions where international candidates are actively considered.
Confirm E-Verify Enrollment Before Accepting an Offer
As a federal contractor and academic institution receiving federal funding, UTMB participates in E-Verify. Confirm your I-9 documentation is complete and consistent with your visa status before your first day to avoid delays in employment authorization verification.
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Find Customer Support at University of Texas Medical Branch JobsFrequently Asked Questions
Does University of Texas Medical Branch sponsor H-1B visas for Customer Supports?
Yes, UTMB sponsors H-1B visas for qualifying roles including customer support positions where the job meets the specialty occupation standard. As a large academic medical institution, UTMB has an established immigration process through its HR and legal departments. The H-1B requires a qualifying degree in a field related to the role, so customer support positions tied to healthcare IT, compliance, or technical services are stronger candidates than general administrative roles.
How do I apply for Customer Support jobs at University of Texas Medical Branch?
Applications go through UTMB's official careers portal at utmb.edu/careers. Search for customer support, patient services, or help desk roles and apply directly. Migrate Mate also aggregates UTMB's sponsoring openings, which helps you filter for roles where international candidates are actively considered. Have your resume tailored to healthcare support environments before submitting, as UTMB's screening process often screens for familiarity with regulated, patient-facing settings.
Which visa types does University of Texas Medical Branch commonly use for Customer Support roles?
UTMB sponsors H-1B visas for roles that qualify as specialty occupations and supports F-1 OPT and CPT for students still enrolled or recently graduated. Canadian and Mexican nationals may be eligible for TN status if the specific customer support role aligns with a qualifying TN occupational category. The right visa type depends on your nationality, your degree field, and the exact duties described in the job posting.
What qualifications does UTMB expect for Customer Support roles?
Most customer support roles at UTMB expect a combination of communication skills, experience in service environments, and familiarity with healthcare or regulated industry workflows. Technical help desk positions often require IT certifications or relevant coursework. For H-1B sponsorship specifically, the role needs to require at least a bachelor's degree in a related field, so positions framed around healthcare systems, informatics, or compliance carry stronger sponsorship eligibility than entry-level call center work.
How do I time my application around UTMB's H-1B sponsorship process?
If you need H-1B sponsorship, USCIS only accepts new cap-subject petitions starting April 1 each year for an October 1 start date. That means you need an offer and a completed petition well before the April filing window. Target UTMB openings posted in the fall or winter to give yourself enough time for offer negotiation, USCIS registration in March, and petition filing. Roles under cap-exempt status may have more flexible timelines since academic medical centers can sometimes qualify.
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