Service Tech Jobs at University of Texas Medical Branch with Visa Sponsorship
Service Tech jobs at University of Texas Medical Branch span clinical equipment maintenance, facilities systems, and biomedical support across a major academic medical campus. UTMB has an established process for sponsoring international workers in technical and support functions, making it a practical target for visa-dependent candidates in this field.
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Get Access To All JobsMinimum Qualifications:
Associate’s degree in human resources or related field and 1 year of customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
Preferred Qualifications:
- Benefits experience a plus.
- Previous Human Resource experience and/or a degree in Human Resources.
Job Summary:
Provide quality and expedient customer service in regard to Benefits programs for employees, retirees, and covered dependents. Represents the voice of UTMB Benefits. Creates a nurturing, competent, and confident voice atmosphere for all callers to the Benefits & Business Service Centers. Is skillful in determining the caller's needs while maintaining a seamless atmosphere for the caller, regardless of the need to navigate through multiple functions and UTMB departments.
Job Duties:
- Provides high-level customer service skills for 24/7, 365 days a year Call Center.
- Answers a high volume of calls while multitasking with available resources to open/close customer relationship management cases and assist callers with their specific needs.
- Promotes positive and professional communication.
- Provides a professional and empathetic voice to the callers to nurture their needs.
- Analyzes caller concerns and determines the best course of action to resolve and address their concern.
- Efficiently communicates callers' requests and determines the best solution.
- Escalates employee concerns and issues, utilizing defined processes.
- Listens to and re-emphasizes caller concerns, ensuring accurate triages and effective communications.
- Utilizes several media applications in unison to resolve caller concerns and understand the purpose and proper use of each system.
- Assists with Tuition Application and Reimbursement processes.
- Enforces UTMB regulations and guidelines when utilizing the systems.
- Is knowledgeable of the entire institution, contact information, and guidelines.
- Understands the benefits administration procedures and educates the caller.
- Utilizes critical thinking to determine call priority.
- Enhances customer confidence by expediting callers' concerns to appropriate individuals.
- Any other duties as assigned.
Knowledge/Skills/Abilities:
- Active listening skills – the individual must be able to give full attention to customers, asking appropriate questions, and take time to understand their needs.
- Service-oriented – the individual is expected to be proactive in looking for ways to help customers.
- Critical thinking
- Problem-solving
- Time Management
Salary Range:
Actual salary commensurate with experience.
Work Schedule:
Partial Remote, 2 days in office per week, during the training phase (first 4-6 weeks), the candidate will need to be in the office every day.
Monday through Friday, 8 am to 5 pm, and as needed on occasion.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Minimum Qualifications:
Associate’s degree in human resources or related field and 1 year of customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
Preferred Qualifications:
- Benefits experience a plus.
- Previous Human Resource experience and/or a degree in Human Resources.
Job Summary:
Provide quality and expedient customer service in regard to Benefits programs for employees, retirees, and covered dependents. Represents the voice of UTMB Benefits. Creates a nurturing, competent, and confident voice atmosphere for all callers to the Benefits & Business Service Centers. Is skillful in determining the caller's needs while maintaining a seamless atmosphere for the caller, regardless of the need to navigate through multiple functions and UTMB departments.
Job Duties:
- Provides high-level customer service skills for 24/7, 365 days a year Call Center.
- Answers a high volume of calls while multitasking with available resources to open/close customer relationship management cases and assist callers with their specific needs.
- Promotes positive and professional communication.
- Provides a professional and empathetic voice to the callers to nurture their needs.
- Analyzes caller concerns and determines the best course of action to resolve and address their concern.
- Efficiently communicates callers' requests and determines the best solution.
- Escalates employee concerns and issues, utilizing defined processes.
- Listens to and re-emphasizes caller concerns, ensuring accurate triages and effective communications.
- Utilizes several media applications in unison to resolve caller concerns and understand the purpose and proper use of each system.
- Assists with Tuition Application and Reimbursement processes.
- Enforces UTMB regulations and guidelines when utilizing the systems.
- Is knowledgeable of the entire institution, contact information, and guidelines.
- Understands the benefits administration procedures and educates the caller.
- Utilizes critical thinking to determine call priority.
- Enhances customer confidence by expediting callers' concerns to appropriate individuals.
- Any other duties as assigned.
Knowledge/Skills/Abilities:
- Active listening skills – the individual must be able to give full attention to customers, asking appropriate questions, and take time to understand their needs.
- Service-oriented – the individual is expected to be proactive in looking for ways to help customers.
- Critical thinking
- Problem-solving
- Time Management
Salary Range:
Actual salary commensurate with experience.
Work Schedule:
Partial Remote, 2 days in office per week, during the training phase (first 4-6 weeks), the candidate will need to be in the office every day.
Monday through Friday, 8 am to 5 pm, and as needed on occasion.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Tips for Finding Service Tech Jobs at University of Texas Medical Branch
Tailor your resume to biomedical and facilities standards
UTMB's Service Tech openings often require documented experience with specific systems like HVAC, medical gas lines, or diagnostic equipment. List certifications like EPA 608 or OSHA 10 explicitly so hiring managers can match your background to their compliance requirements.
Verify your OPT or CPT eligibility before applying
F-1 students targeting UTMB should confirm their STEM OPT extension applies to their field before submitting applications. Academic medical centers routinely accept OPT but expect your Designated School Official authorization to be current before your start date.
Target UTMB's facilities and biomedical engineering departments directly
Service Tech roles at a large academic health system like UTMB are often posted across multiple departments. Filtering by department rather than job title surfaces openings that generalist searches miss, especially in clinical engineering and plant operations.
Browse open Service Tech roles using Migrate Mate
Search for Service Tech positions at UTMB on Migrate Mate to find roles filtered by visa sponsorship type. This saves time by surfacing only positions where H-1B or TN sponsorship has been confirmed through actual filings.
Clarify TN eligibility if you hold a Canadian or Mexican degree
TN status covers certain engineering and technical occupations under USMCA. If your role qualifies, UTMB can support TN classification without the H-1B lottery. Confirm with the hiring team that your specific Service Tech title maps to an approved TN occupation category before accepting an offer.
Align your H-1B petition timeline with UTMB's HR filing calendar
H-1B cap-subject petitions must be filed with USCIS by April 1 for an October 1 start. Coordinate with UTMB's international employment team well before March so LCA certification through DOL and internal approvals don't compress your filing window.
Frequently Asked Questions
Does University of Texas Medical Branch sponsor H-1B visas for Service Techs?
Yes, University of Texas Medical Branch sponsors H-1B visas for Service Tech roles that qualify as specialty occupations under USCIS criteria. Because UTMB is a public research university and hospital system, it may qualify as a cap-exempt employer, which means H-1B petitions can be filed outside the annual lottery window. Confirm this status directly with UTMB's international employment office when you receive an offer.
How do I apply for Service Tech jobs at University of Texas Medical Branch?
Applications go through UTMB's official careers portal. Search for Service Tech or related titles under facilities, clinical engineering, or biomedical departments. Attach documentation of relevant certifications alongside your resume. If you need visa sponsorship, flag that in your application or early in the recruiter screening so UTMB's HR team can loop in their international employment staff from the start.
Which visa types does University of Texas Medical Branch commonly use for Service Tech roles?
UTMB sponsors H-1B visas for qualifying specialty occupation roles and supports F-1 OPT and F-1 CPT for students in relevant technical programs. TN visa classification is also an option for Canadian and Mexican nationals whose Service Tech role maps to an approved USMCA occupation category. The right visa type depends on your nationality, degree field, and how UTMB classifies the specific position.
What qualifications does UTMB expect for Service Tech candidates who need sponsorship?
UTMB typically expects a relevant associate's or bachelor's degree, or equivalent technical training, alongside hands-on experience with the systems the role covers, such as HVAC, electrical, or biomedical equipment. Industry certifications like EPA 608, OSHA 10, or CBET strengthen your application. For H-1B eligibility specifically, USCIS requires the role to meet specialty occupation standards, so your degree field should align directly with the job duties.
How do I find Service Tech openings at UTMB that confirm visa sponsorship?
Standard job boards don't filter by actual sponsorship history, which makes it hard to know whether a posting will support your visa. Migrate Mate aggregates Service Tech roles at employers like UTMB and filters them by confirmed sponsorship types, so you can target positions where H-1B, OPT, or TN support has been documented through real filing data rather than relying on vague job description language.