Ushur Visa Sponsorship USA
Ushur is an AI-powered customer experience automation company that has sponsored H-1B visas for roles in its engineering and product teams. While not among the largest sponsors in the technology sector, Ushur has a consistent track record supporting skilled international candidates in a specialized and growing field.
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Get Access To All JobsDescription
Ushur delivers the world’s first Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes.
About The Role
The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership. As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for our most strategic customers. Unlike traditional CSMs, TSMs function as trusted technical advisors while also being relationship owners—operating at the intersection of solution engineering, delivery management, and customer success. This is Ushur’s version of a GTM Engineer, designed to meet the needs of enterprises navigating a world where AI is rapidly reshaping SaaS. You’ll work closely with enterprise customers to map business processes to Ushur’s AI-powered capabilities, manage complex solution implementations, and ensure that customers derive maximum value from their investment.
Responsibilities
Strategic Customer Partnership
- Act as the primary post-sales point of contact for assigned enterprise accounts.
- Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders.
- Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion.
- Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey.
Technical Leadership & Solution Enablement
- Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model.
- Lead POCs, pilots, and solution delivery for strategic customers.
- Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services.
- Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations.
- Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture.
Customer Advocacy & Value Realization
- Monitor key success metrics and proactively recommend strategies to maximize ROI.
- Drive adoption of new AI-powered product features and coach customer teams on best practices.
- Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities.
- Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities.
Enablement & Evangelism
- Enable customer teams to self-serve through training, documentation, and workshops.
- Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities.
- Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements.
Qualifications
Required Experience
- 8–10 years of combined Customer Success, Solution Engineering, or Technical Delivery Management experience in SaaS companies (must have).
- 5+ years managing complex enterprise relationships with 7–8 figure annual contracts (must have).
- Strong background in technical implementation, workflow automation, or AI-powered SaaS solutions.
- Proven ability to work directly with VP and C-level executives across both business and IT.
- Expertise in managing cross-functional internal resources and orchestrating seamless execution across multiple projects.
Preferred Experience
- Prior experience as a Solution Engineer, Delivery Manager, or Technical Architect.
- Exposure to AI/ML-based platforms, automation frameworks, or no-code/low-code solutions.
- Familiarity with cloud-native architectures, API integrations, and enterprise data models.
Skills & Mindset
- Exceptional strategic thinking combined with hands-on technical problem-solving.
- Comfortable navigating ambiguity and operating effectively in a fast-paced, high-growth environment.
- Passion for AI-first technologies and curiosity to explore emerging capabilities.
- Excellent communication, executive facilitation, and stakeholder management skills.
- Ability to travel up to 25–40% for strategic engagements.
AI-First Mindset & Enablement
As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value. Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.
Why Join Us?
Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.
Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.
Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.
Description
Ushur delivers the world’s first Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes.
About The Role
The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership. As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for our most strategic customers. Unlike traditional CSMs, TSMs function as trusted technical advisors while also being relationship owners—operating at the intersection of solution engineering, delivery management, and customer success. This is Ushur’s version of a GTM Engineer, designed to meet the needs of enterprises navigating a world where AI is rapidly reshaping SaaS. You’ll work closely with enterprise customers to map business processes to Ushur’s AI-powered capabilities, manage complex solution implementations, and ensure that customers derive maximum value from their investment.
Responsibilities
Strategic Customer Partnership
- Act as the primary post-sales point of contact for assigned enterprise accounts.
- Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders.
- Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion.
- Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey.
Technical Leadership & Solution Enablement
- Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model.
- Lead POCs, pilots, and solution delivery for strategic customers.
- Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services.
- Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations.
- Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture.
Customer Advocacy & Value Realization
- Monitor key success metrics and proactively recommend strategies to maximize ROI.
- Drive adoption of new AI-powered product features and coach customer teams on best practices.
- Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities.
- Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities.
Enablement & Evangelism
- Enable customer teams to self-serve through training, documentation, and workshops.
- Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities.
- Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements.
Qualifications
Required Experience
- 8–10 years of combined Customer Success, Solution Engineering, or Technical Delivery Management experience in SaaS companies (must have).
- 5+ years managing complex enterprise relationships with 7–8 figure annual contracts (must have).
- Strong background in technical implementation, workflow automation, or AI-powered SaaS solutions.
- Proven ability to work directly with VP and C-level executives across both business and IT.
- Expertise in managing cross-functional internal resources and orchestrating seamless execution across multiple projects.
Preferred Experience
- Prior experience as a Solution Engineer, Delivery Manager, or Technical Architect.
- Exposure to AI/ML-based platforms, automation frameworks, or no-code/low-code solutions.
- Familiarity with cloud-native architectures, API integrations, and enterprise data models.
Skills & Mindset
- Exceptional strategic thinking combined with hands-on technical problem-solving.
- Comfortable navigating ambiguity and operating effectively in a fast-paced, high-growth environment.
- Passion for AI-first technologies and curiosity to explore emerging capabilities.
- Excellent communication, executive facilitation, and stakeholder management skills.
- Ability to travel up to 25–40% for strategic engagements.
AI-First Mindset & Enablement
As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value. Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.
Why Join Us?
Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.
Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.
Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.
Job Roles at Ushur Companies
How to Get Visa Sponsorship in Ushur Visa Sponsorship USA
Target engineering and AI-focused roles
Ushur's core product is built on AI and automation technology, so roles in software engineering, machine learning, and product development are most likely to align with H-1B sponsorship. Focus your application on positions where your technical specialization is clearly relevant.
Emphasize domain expertise in your application
Ushur operates in a specialized niche combining insurance technology and AI. Candidates who can demonstrate direct experience with enterprise automation, conversational AI, or insurtech workflows stand out and make the sponsorship case stronger for hiring managers.
Apply early in the hiring cycle
For H-1B sponsorship to work on the standard cap timeline, your offer needs to come well before the April registration window. Engaging with Ushur's recruiting team several months in advance gives both sides time to plan the process properly.
Confirm sponsorship intent before investing in interviews
As a growth-stage technology company, Ushur's sponsorship decisions can depend on the specific role and team budget. Ask the recruiter directly about sponsorship willingness early in the process so you're not investing time in a position that can't support your visa status.
Use Migrate Mate to surface verified sponsorship opportunities
Finding employers with a real H-1B track record takes research. Migrate Mate surfaces verified sponsors so you can filter by genuine sponsorship history and find companies like Ushur that have successfully supported international hires in technology roles.
Highlight experience with enterprise or B2B software environments
Ushur sells to large enterprise clients in regulated industries. Candidates with backgrounds in enterprise SaaS, customer experience platforms, or B2B product development speak directly to the work Ushur does and the caliber of talent it sponsors.
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Get Access To All JobsFrequently Asked Questions
Does Ushur sponsor H-1B visas?
Yes, Ushur sponsors H-1B visas. The company has an established track record of supporting international candidates in technical roles, particularly in software engineering and AI-related functions. While Ushur is not among the highest-volume sponsors in the technology sector, its history of H-1B filings confirms that sponsorship is a real and active part of its hiring practice.
Which roles at Ushur are most likely to include H-1B sponsorship?
Sponsorship at Ushur is most commonly associated with technical positions, including software engineers, machine learning engineers, and roles tied to its core AI and automation product. Given Ushur's focus on enterprise customer experience technology, candidates in backend development, NLP, and platform infrastructure are well positioned to find sponsorship-eligible openings.
How do I know if a specific Ushur job listing includes visa sponsorship?
Job listings don't always spell out sponsorship eligibility clearly. The most reliable approach is to ask the recruiter directly during the initial screening call. You can also use Migrate Mate to browse Ushur's verified sponsorship history, which gives you a factual basis for that conversation rather than relying solely on what the job description says.
What is the typical timeline for H-1B sponsorship through Ushur?
If you're subject to the H-1B cap, the standard timeline requires your employer to register in March for an October 1 start date. That means you'd ideally secure an offer from Ushur by late January or February at the latest. Cap-exempt candidates, such as those transferring from another H-1B employer, can move faster and aren't bound to that annual cycle.
How do I find open roles at Ushur that sponsor H-1B visas?
Start by reviewing Ushur's careers page directly, then cross-reference with Migrate Mate, which tracks real sponsorship history so you can verify that a company has actually sponsored the visa type you need. Focusing on technical and product roles gives you the best odds, as those functions align most closely with Ushur's documented H-1B sponsorship patterns.
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