Genentech Visa Sponsorship Jobs USA
Genentech is one of the most established names in biotechnology and medical devices, with a consistent track record of sponsoring international talent. For H-1B visa and Green Card seekers in research, engineering, and clinical roles, Genentech is considered a strong and reliable sponsoring employer.
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Get Access To All JobsThe Position
The Opportunity
As the Director, Customer Experience (CX) Strategy, you will lead the transformation of how Genentech connects with patients, healthcare providers, and caregivers across our Commercial, Medical Affairs, and Public Affairs & Access (CMG) organizations. Joining our Digital Experience organization, you will lead and scale a high-impact team of CX Strategists, integrating human-centered design, cutting-edge digital engagement, and omnichannel solutions into the fabric of enterprise decision-making. In this role, you will:
- Architect CX Strategy & Governance: Establish frameworks and engagement models for how the CX Strategy team partners with cross-functional leadership, aligning experience initiatives to enterprise objectives and key results (OKRs).
- Lead, Mentor & Scale Talent: Build, coach, and inspire a world-class team of CX Strategists, guiding their professional development from tactical execution partners to strategic enterprise influencers.
- Embed Human-Centered Design: Facilitate internal co-creation workshops and qualitative/quantitative research (interviews, surveys, focus groups) to translate direct voice-of-patient and voice-of-customer insights into tangible digital experiences.
- Oversee Core CX Assets: Direct the creation, scaling, and operationalization of comprehensive customer journey maps and personas to drive unified decision-making across brands and therapeutic areas.
- Drive Omnichannel & Digital Integration: Partner with technical, marketing, and medical stakeholders to translate customer needs into robust technical requirements, maximizing the impact of enterprise technology and digital platforms.
- Measure Business & Customer Impact: Establish rigorous operational and experience metrics, monitoring CX performance across initiatives to ensure measurable improvements in customer satisfaction, access, and brand engagement.
- Champion Cross-CMG Alignment: Serve as the strategic bridge and executive escalation point across Commercial, Medical, and Government teams, negotiating trade-offs to deliver an empathetic, compliant customer journey.
Who you are
- You hold a Bachelor's degree (required).
- You bring 8+ years of dedicated expertise in customer experience insights, co-creation, human-centered design, and/or qualitative research facilitation.
- You possess at least 5 years of specialized experience operating within the healthcare, pharmaceutical, biotechnology, or life sciences industry.
- Evidence of advanced experience as a thought leader with an innovative mindset, constantly challenging the status quo to deliver competitive advantages and create meaningful value for patients and providers.
- Exceptional communication skills, the ability to influence without direct authority, and partner with leadership teams based on the insights you develop.
- Experience designing customer-centric experiences through the customer decision journey.
- Experience measuring customer experience to understand and evolve the experience.
- Experience leveraging CX insights to inform strategic direction and decisions to optimize business processes.
- Understanding of customer data, systems, and relationship management technologies.
- Strong knowledge of the pharmaceutical value chain.
Preferred
- Master’s Degree or MBA in Customer Experience, Public Health, Service Design, Market Research, or a related discipline.
Location
- This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus.
- Relocation benefits are NOT available for this posting.
The expected salary range for this position based on the primary location of South San Francisco, CA is $177,200/yr to $329,200/yr. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
The Position
The Opportunity
As the Director, Customer Experience (CX) Strategy, you will lead the transformation of how Genentech connects with patients, healthcare providers, and caregivers across our Commercial, Medical Affairs, and Public Affairs & Access (CMG) organizations. Joining our Digital Experience organization, you will lead and scale a high-impact team of CX Strategists, integrating human-centered design, cutting-edge digital engagement, and omnichannel solutions into the fabric of enterprise decision-making. In this role, you will:
- Architect CX Strategy & Governance: Establish frameworks and engagement models for how the CX Strategy team partners with cross-functional leadership, aligning experience initiatives to enterprise objectives and key results (OKRs).
- Lead, Mentor & Scale Talent: Build, coach, and inspire a world-class team of CX Strategists, guiding their professional development from tactical execution partners to strategic enterprise influencers.
- Embed Human-Centered Design: Facilitate internal co-creation workshops and qualitative/quantitative research (interviews, surveys, focus groups) to translate direct voice-of-patient and voice-of-customer insights into tangible digital experiences.
- Oversee Core CX Assets: Direct the creation, scaling, and operationalization of comprehensive customer journey maps and personas to drive unified decision-making across brands and therapeutic areas.
- Drive Omnichannel & Digital Integration: Partner with technical, marketing, and medical stakeholders to translate customer needs into robust technical requirements, maximizing the impact of enterprise technology and digital platforms.
- Measure Business & Customer Impact: Establish rigorous operational and experience metrics, monitoring CX performance across initiatives to ensure measurable improvements in customer satisfaction, access, and brand engagement.
- Champion Cross-CMG Alignment: Serve as the strategic bridge and executive escalation point across Commercial, Medical, and Government teams, negotiating trade-offs to deliver an empathetic, compliant customer journey.
Who you are
- You hold a Bachelor's degree (required).
- You bring 8+ years of dedicated expertise in customer experience insights, co-creation, human-centered design, and/or qualitative research facilitation.
- You possess at least 5 years of specialized experience operating within the healthcare, pharmaceutical, biotechnology, or life sciences industry.
- Evidence of advanced experience as a thought leader with an innovative mindset, constantly challenging the status quo to deliver competitive advantages and create meaningful value for patients and providers.
- Exceptional communication skills, the ability to influence without direct authority, and partner with leadership teams based on the insights you develop.
- Experience designing customer-centric experiences through the customer decision journey.
- Experience measuring customer experience to understand and evolve the experience.
- Experience leveraging CX insights to inform strategic direction and decisions to optimize business processes.
- Understanding of customer data, systems, and relationship management technologies.
- Strong knowledge of the pharmaceutical value chain.
Preferred
- Master’s Degree or MBA in Customer Experience, Public Health, Service Design, Market Research, or a related discipline.
Location
- This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus.
- Relocation benefits are NOT available for this posting.
The expected salary range for this position based on the primary location of South San Francisco, CA is $177,200/yr to $329,200/yr. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Job Roles at Genentech
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Get Access To All JobsTips for Finding Genentech Visa Sponsorship Jobs USA
Target research and clinical roles first
Genentech's sponsorship activity is concentrated in scientific, clinical, and engineering functions. Focus your applications on roles in drug development, bioinformatics, regulatory affairs, and biomedical engineering, where the company has the strongest pattern of sponsoring international candidates.
Understand Genentech's H-1B pathway
Genentech is an active H-1B sponsor, particularly for roles requiring specialized scientific or technical degrees. Confirm your target role qualifies as a specialty occupation, and be ready to show how your degree field directly aligns with the job description.
Ask about Green Card sponsorship early
Genentech has a strong track record of sponsoring permanent residency, particularly through EB-2 and EB-3 pathways. In interviews, ask directly about the company's green card sponsorship policy so you understand the timeline and what triggers employer support.
Leverage OPT and CPT to get a foot in the door
Genentech sponsors F-1 OPT and CPT, making internships and co-ops a realistic entry point. Converting an internship into a full-time offer significantly improves your sponsorship prospects, since the company already knows your work before committing to a visa filing.
Search for verified sponsorship history before applying
Not every Genentech posting will mention visa sponsorship explicitly. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you identify Genentech roles where international candidates have a documented path to authorization.
Prepare for a structured, multi-round interview process
Genentech typically runs rigorous, multi-stage interviews for technical and scientific roles. Sponsorship discussions usually occur after an offer, so focus your preparation on demonstrating deep domain expertise, then address visa logistics with the recruiter once you have an offer.
Frequently Asked Questions
Does Genentech sponsor H-1B visas?
Yes, Genentech sponsors H-1B visas and is considered one of the more active sponsors in the biotechnology and medical devices sector. Sponsorship is most common for roles in research, clinical development, bioinformatics, and engineering that require a specialized degree. You should confirm sponsorship availability for your specific role during the recruiter screening stage.
Which visa types does Genentech sponsor?
Genentech sponsors H-1B and TN visas for employment-based work authorization, as well as F-1 OPT and CPT for students and recent graduates. The company also has an established track record of sponsoring Green Cards through the EB-2 and EB-3 immigrant visa categories for longer-tenured employees in qualifying roles.
Which departments or roles at Genentech are most likely to receive visa sponsorship?
Sponsorship at Genentech is most concentrated in technical and scientific departments, including research and early development, clinical pharmacology, bioinformatics, regulatory affairs, and biomedical or process engineering. Business and operations roles may receive sponsorship as well, though the strongest pattern is in functions requiring advanced STEM degrees.
How do I find open jobs at Genentech that offer visa sponsorship?
Migrate Mate is the most direct way to find Genentech roles with a verified sponsorship history. Standard job postings often omit visa details entirely, making it difficult to know whether a role is genuinely open to international candidates. Migrate Mate filters by real sponsorship data so you can apply with confidence rather than guessing.
How do I approach the Genentech application process as an international candidate?
Apply through standard channels and treat your application the same way a domestic candidate would. Genentech's recruiters are experienced with international hiring, so you do not need to raise sponsorship in your cover letter. Once you receive an offer, the recruiter will walk you through the visa process, which for H-1B candidates typically involves immigration counsel coordinated by the company.