Customer Service Jobs at Worldwide Flight Services with Visa Sponsorship
Worldwide Flight Services hires Customer Service professionals to support airline ground operations, passenger handling, and cargo coordination. The company has a history of sponsoring H-1B visas for qualifying roles, making it a realistic target if you're building a career in aviation services and need work authorization.
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Get Access To All JobsAbout WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.
Responsibilities
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
- Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
- Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Collect appropriate charges and document method of payment.
- Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
- Assist in completion of MAWBS for over-the-counter shipments.
- Confirm all bookings are accepted.
- Confirm TSA mandatory screening.
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
- Data capture AWB information into airline system(s).
- Manifest flight based on information received from the warehouse.
- Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
- Verify post flight inventory with documents on hand.
- File maintenance of all pertinent documents and records.
- Prepare various reports (Irregularity, Weekly Import and/or Export Statistics).
- Answer incoming calls and responds to emails.
- Demonstrate diligence required to maintain security under the Airport Police, TSA and United States.
Minimum Requirements
- Must be at least 18 years of age.
- Must possess clean driving record and valid driver's license.
- Must provide proof of the legal right to work in the United States.
Preferred Skills
- Typing skills with ability to type a minimum of 35 wpm.
- English proficiency (e.g., reading, writing, speaking, listening).
- Mental abilities (e.g., visual observation and identification, mental rotation).
- Interpersonal skills (e.g., customer service, dependability).
- Work values (e.g., responsibility, honesty, integrity).
- Knowledge of basic arithmetic and mathematics.
- Comprehension of airway bill import procedures and government regulations.
- Attention to detail and organization skills.
- Ability to follow instructions from supervisor or lead agent.
- Ability to work as an effective team member.
- Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
- Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.
Physical Requirements/Working Conditions
- Must be able to lift up to 50 lbs.
- Tolerate moderate to loud levels of noise within the work environment.
- Stand and remain standing for periods up to 3 hours without sitting.
- Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
- May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.
Responsibilities
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
- Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
- Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Collect appropriate charges and document method of payment.
- Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
- Assist in completion of MAWBS for over-the-counter shipments.
- Confirm all bookings are accepted.
- Confirm TSA mandatory screening.
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
- Data capture AWB information into airline system(s).
- Manifest flight based on information received from the warehouse.
- Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
- Verify post flight inventory with documents on hand.
- File maintenance of all pertinent documents and records.
- Prepare various reports (Irregularity, Weekly Import and/or Export Statistics).
- Answer incoming calls and responds to emails.
- Demonstrate diligence required to maintain security under the Airport Police, TSA and United States.
Minimum Requirements
- Must be at least 18 years of age.
- Must possess clean driving record and valid driver's license.
- Must provide proof of the legal right to work in the United States.
Preferred Skills
- Typing skills with ability to type a minimum of 35 wpm.
- English proficiency (e.g., reading, writing, speaking, listening).
- Mental abilities (e.g., visual observation and identification, mental rotation).
- Interpersonal skills (e.g., customer service, dependability).
- Work values (e.g., responsibility, honesty, integrity).
- Knowledge of basic arithmetic and mathematics.
- Comprehension of airway bill import procedures and government regulations.
- Attention to detail and organization skills.
- Ability to follow instructions from supervisor or lead agent.
- Ability to work as an effective team member.
- Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
- Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.
Physical Requirements/Working Conditions
- Must be able to lift up to 50 lbs.
- Tolerate moderate to loud levels of noise within the work environment.
- Stand and remain standing for periods up to 3 hours without sitting.
- Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
- May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
See all 60+ Customer Service at Worldwide Flight Services jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Worldwide Flight Services roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Worldwide Flight Services Jobs
Frame your credentials around aviation operations
Worldwide Flight Services handles ground handling, ramp, and passenger services for major carriers. Tailor your resume to show experience in airline or airport environments, not just general customer service. Familiarity with airline systems like DCS or Amadeus strengthens your application.
Target airport locations with active hiring
Worldwide Flight Services operates at multiple U.S. airports, and sponsorship decisions often sit with local operations managers, not a central HR team. Identify which airport hubs have open Customer Service roles before applying, since hiring activity and sponsorship appetite vary by location.
Raise sponsorship before the offer stage
Ground handling employers often assume candidates are work-authorized unless told otherwise. Bring up your H-1B need early in the process, ideally after a strong first interview, so the hiring team can loop in HR before extending an offer rather than backtracking after.
Understand the H-1B cap and timing constraints
The H-1B has an annual cap with a lottery each spring. If you're not already H-1B-exempt, your employment start date may be October 1 of the following fiscal year. Build this timeline into your negotiation so your employer understands the gap between offer and start date.
Verify your employer's E-Verify enrollment before signing
H-1B sponsors must be enrolled in E-Verify, a USCIS requirement for employment verification. Confirm Worldwide Flight Services has active E-Verify participation at the specific location where you'll work, since multi-site employers sometimes have gaps in enrollment across subsidiaries or regional entities.
Use Migrate Mate to find open roles efficiently
Sponsorship-friendly Customer Service openings in aviation move quickly and aren't always flagged as visa-eligible on general job boards. Search Migrate Mate to browse verified Customer Service roles at Worldwide Flight Services filtered by sponsorship history and location.
Customer Service at Worldwide Flight Services jobs are hiring across the US. Find yours.
Find Customer Service at Worldwide Flight Services JobsFrequently Asked Questions
Does Worldwide Flight Services sponsor H-1B visas for Customer Service roles?
Yes, Worldwide Flight Services has sponsored H-1B visas for Customer Service positions. Sponsorship is not guaranteed for every opening, and decisions are typically made on a role-by-role basis depending on the location, business need, and whether a qualified U.S. worker pool is available. Raising your visa status early in the hiring process gives the team time to assess sponsorship feasibility before extending an offer.
Which visa types are commonly used for Customer Service roles at Worldwide Flight Services?
The H-1B is the primary work visa used for Customer Service roles that qualify as specialty occupations. If your role involves supervisory, operational, or technical coordination responsibilities that typically require a bachelor's degree, it may support an H-1B petition. Other visa categories like TN or E-3 may apply depending on your nationality and the specific job duties involved.
What qualifications and experience are expected for Customer Service positions at Worldwide Flight Services?
Worldwide Flight Services typically looks for candidates with experience in airline ground operations, airport customer handling, or cargo services. Familiarity with departure control systems, passenger check-in procedures, or ramp coordination is valued. For H-1B eligibility, the role needs to require at least a bachelor's degree in a relevant field, so positions with supervisory or operational planning scope are stronger candidates for sponsorship.
How do I apply for Customer Service jobs at Worldwide Flight Services?
You can find and apply for Customer Service openings at Worldwide Flight Services through Migrate Mate, which lists roles filtered by sponsorship history so you can focus on positions where visa support is realistic. When applying, tailor your application to highlight aviation or airport operations experience. Follow up directly with the hiring team about your visa situation after your first interview rather than disclosing it in your initial application.
How do I plan my timeline if I need H-1B sponsorship for a role at Worldwide Flight Services?
If you're subject to the H-1B cap, USCIS runs its lottery in March each year, with an October 1 start date if selected. That means an offer made in early spring could result in a six-month gap before you can begin work. Factor this into conversations with your hiring manager early. If you're already on H-1B status with another employer, a transfer is faster and doesn't require waiting for the next lottery cycle.
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