Customer Service Management Jobs at Worldwide Flight Services with Visa Sponsorship
Worldwide Flight Services hires Customer Service Management professionals to lead ground operations and passenger services at airports across the U.S. The company has a track record of sponsoring H-1B visas for this function, making it a viable target for international candidates with airline operations experience.
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Get Access To All JobsAbout WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
Performs safe and efficient cargo duties through direction, coordination, observation, and hands-on assistance while handling the operation.
This job is covered by a collective bargaining agreement.
Responsibilities
- Ensures all duties performed by assigned personnel are completed in the most efficient and professional manner.
- Performs export cargo build-up, import/export cargo tracing, forklift operation, monitors the utilization of dock offload/loading, and completes warehouse cargo inventory assessments.
- Prepares import/export flight documentation, accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation regulations, provides outstanding customer service to resolve customer issues.
- Ensures the compliance of all ramp safety regulations, performs loading/unloading of aircraft, performs visual Foreign Object Debris (FOD) checks and checks of aircraft condition before and after loading, operates ramp equipment, and coordinates the transporting of cargo between terminals and aircraft.
- Comply with all WFS safety and security policies and procedures, and all air carrier TSA Security Programs. Never participate in fraudulent activities with regard to safety and security.
- Remain aware of WFS staff, contractors, and visitors’ activities. Report security breaches, suspicious occurrences, or non-compliances with security processes or procedures, including access controls, badging, and security screening to the Manager or through the WFS reporting system, Pulse, or through the Company “See Something, Say Something” Program.
- Serves as a technical operational expert coordinating the safe and efficient movement of cargo, addressing both warehouse and ramp needs simultaneously.
- Is responsible for providing insight on the staffing structure and tasks needed to ensure on-time, safe, and high-quality delivery.
- Assignments may vary by customer. Employees will be assigned a primary assignment and can expect to support other customers based on their training and experience.
Minimum Requirements
- HS Diploma, GED or Equivalent.
- Must be at least 18 years of age.
- Valid driver's license.
- Must be certified to operate multiple pieces of equipment and able to perform the following: WAREHOUSE: Builder, Dock Master (Import/Export/Oversize/VUN) Cargo Screener and Forklift operator. RAMP: (min. Advanced GSE, tug/belt loader/GPU/ASU) Pushback, Loader Operator, Load Master, Marshaling, Forklift and Operator/Tug Operator.
- 5+ years of Air Cargo operations experience, performing advanced levels of warehouse and ramp responsibilities.
- Experience in training and coaching employees.
- Experience supporting safety improvement projects.
- Must meet customer station-specific requirements.
This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.
Preferred Skills
- Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays, and days off.
- Ability to read, write, fluently speak and understand the English language.
Physical Requirements/Working Conditions
- Ability to lift up to 70 pounds.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
Performs safe and efficient cargo duties through direction, coordination, observation, and hands-on assistance while handling the operation.
This job is covered by a collective bargaining agreement.
Responsibilities
- Ensures all duties performed by assigned personnel are completed in the most efficient and professional manner.
- Performs export cargo build-up, import/export cargo tracing, forklift operation, monitors the utilization of dock offload/loading, and completes warehouse cargo inventory assessments.
- Prepares import/export flight documentation, accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation regulations, provides outstanding customer service to resolve customer issues.
- Ensures the compliance of all ramp safety regulations, performs loading/unloading of aircraft, performs visual Foreign Object Debris (FOD) checks and checks of aircraft condition before and after loading, operates ramp equipment, and coordinates the transporting of cargo between terminals and aircraft.
- Comply with all WFS safety and security policies and procedures, and all air carrier TSA Security Programs. Never participate in fraudulent activities with regard to safety and security.
- Remain aware of WFS staff, contractors, and visitors’ activities. Report security breaches, suspicious occurrences, or non-compliances with security processes or procedures, including access controls, badging, and security screening to the Manager or through the WFS reporting system, Pulse, or through the Company “See Something, Say Something” Program.
- Serves as a technical operational expert coordinating the safe and efficient movement of cargo, addressing both warehouse and ramp needs simultaneously.
- Is responsible for providing insight on the staffing structure and tasks needed to ensure on-time, safe, and high-quality delivery.
- Assignments may vary by customer. Employees will be assigned a primary assignment and can expect to support other customers based on their training and experience.
Minimum Requirements
- HS Diploma, GED or Equivalent.
- Must be at least 18 years of age.
- Valid driver's license.
- Must be certified to operate multiple pieces of equipment and able to perform the following: WAREHOUSE: Builder, Dock Master (Import/Export/Oversize/VUN) Cargo Screener and Forklift operator. RAMP: (min. Advanced GSE, tug/belt loader/GPU/ASU) Pushback, Loader Operator, Load Master, Marshaling, Forklift and Operator/Tug Operator.
- 5+ years of Air Cargo operations experience, performing advanced levels of warehouse and ramp responsibilities.
- Experience in training and coaching employees.
- Experience supporting safety improvement projects.
- Must meet customer station-specific requirements.
This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.
Preferred Skills
- Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays, and days off.
- Ability to read, write, fluently speak and understand the English language.
Physical Requirements/Working Conditions
- Ability to lift up to 70 pounds.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
See all 38+ Customer Service Management at Worldwide Flight Services jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Worldwide Flight Services Jobs
Frame Your Credentials Around Aviation Standards
Worldwide Flight Services operates under strict airline ground handling protocols, so tailor your resume to reflect IATA or airport operations experience. Highlight any certifications in passenger services, ramp coordination, or airline safety compliance before you apply.
Target Ground Handling Contracts When Researching Openings
Worldwide Flight Services staffs customer service management roles by airport contract, meaning openings cluster around specific hub and regional airports. Search by airport location rather than a general job title to find active listings that match where the company currently holds airline contracts.
Confirm H-1B Specialty Occupation Fit Early
Customer Service Management roles at airlines must qualify as specialty occupations under USCIS criteria, which requires a bachelor's degree in a directly related field. Confirm your degree aligns with the specific job description before advancing to interviews to avoid petition complications later.
Ask About Labor Condition Application Timing
Your employer must file a certified Labor Condition Application with the DOL before submitting your H-1B petition. Ask the HR or immigration contact at Worldwide Flight Services where they are in this process so you can plan your start date realistically around that timeline.
Use Migrate Mate to Find Verified Openings
Filter by visa sponsorship type and industry to surface Customer Service Management roles at companies with confirmed H-1B sponsorship history. Migrate Mate surfaces airline employer listings that match your sponsorship needs, saving time you'd otherwise spend vetting each posting manually.
Prepare for Shift Leadership Scenarios in Interviews
Worldwide Flight Services customer service managers oversee large shift-based teams at busy terminals, often during irregular operations. Prepare concrete examples of managing staff during flight delays, diversions, or surge staffing situations because interviewers weigh operational judgment heavily for this role.
Customer Service Management at Worldwide Flight Services jobs are hiring across the US. Find yours.
Find Customer Service Management at Worldwide Flight Services JobsFrequently Asked Questions
Does Worldwide Flight Services sponsor H-1B visas for Customer Service Managements?
Yes, Worldwide Flight Services has sponsored H-1B visas for Customer Service Management roles. Sponsorship is not automatic for every opening, so confirm directly with the recruiting team during the interview process whether the specific position you're applying for is approved for H-1B sponsorship before investing significant time in the application.
How do I apply for Customer Service Management jobs at Worldwide Flight Services?
Applications go through the Worldwide Flight Services careers portal, where openings are listed by airport location and service line. You can also find verified listings filtered by visa sponsorship eligibility on Migrate Mate, which helps you identify which postings are open to H-1B candidates before you apply. Tailor your application to the specific airport contract and airline client mentioned in the posting.
Which visa types are commonly used for Customer Service Management roles at Worldwide Flight Services?
The H-1B is the primary work visa pathway for Customer Service Management roles at Worldwide Flight Services, as it covers specialty occupation positions that require a relevant bachelor's degree. Candidates already holding L-1 status from an affiliated international ground handling employer may also be able to transfer. The company does not commonly sponsor Green Card pathways at the management level from the outset.
What qualifications and experience are expected for Customer Service Management positions?
Worldwide Flight Services typically expects candidates to have direct airline or airport ground handling experience, including managing frontline service teams in high-pressure terminal environments. A bachelor's degree in aviation management, business, or a related field supports the H-1B specialty occupation requirement. Familiarity with airline check-in systems, irregular operations procedures, and IATA passenger handling standards strengthens your application considerably.
How do I plan my timeline if I need H-1B sponsorship for this role?
The H-1B cap lottery opens in March each year for an October 1 start date, so you need an offer in place well before the March registration window. The DOL Labor Condition Application certification can take one to two weeks, and USCIS petition processing adds additional time unless premium processing is used. Factor these timelines into your job search so your offer and sponsorship filing align with the annual cap cycle.
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