Customer Support Jobs at Xerox with Visa Sponsorship
Xerox hires Customer Support professionals across its manufacturing and technology services divisions, with roles ranging from technical helpdesk to enterprise account support. The company has a history of working with international candidates on a range of visa types, making it a viable target for sponsored job seekers with relevant service experience.
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Get Access To All JobsAbout Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.
Purpose of Position:
- This is an intermediate (specialist) level technical position, contributing directly to achievement of revenue growth and customer satisfaction, providing technical support to the client and Managed Services personnel, and augmenting TS (CSE) support.
- Possess working technical knowledge of Office and/or Production products/systems (including Xerox and Third Party offerings installed at client sites).
- Actively assist Account Managers to resolve day-to-day technical issues and implement corrective actions.
- Establish working relationships with Xerox groups (e.g. Solutions Managers/Consultants, Xerox Connect, Marketing Partners Group, OSG and PSG developers) and external customer’s departments (e.g. IT department) to provide 100% customer satisfaction.
- Work closely with the TISM, Account Mgr, and Account Associates to consult, design, implement, and support hardware/software solutions required by Client Operations’ contracts.
- As a shared resource to the Operations, the DT will deploy Document Technology and Infrastructure programs:
- Integration of tools and processes (at client sites) to support Managed Services initiatives.
- Managed Services site architecture and infrastructure programs.
- Mentor on-site technical account associates and transfers skills that will enable the AA to perform standard, frequently occurring tasks related to product function, connectivity, and software.
- Manage the technical implementation and integration of low to mid-level complexity projects, or works on complex projects under the guidance of a TISM, Account Manager or other subject matter expert.
Essential Job Functions:
- Possess broad technical knowledge: production and office solutions, networking in both the centralized as well as distributed enterprise production environments, client applications, emerging technologies, etc.
- Design, consult, implement, and/or manage client-related hardware/software solutions (e.g. graphics design/pre-press services, third party or unique software configurations, e-business systems administration, data/content/repository management, etc.).
- Excel in the following software applications (at minimum): MS Office Suite, MS Project, page layout/design, web browser, anti-virus.
- Detailed understanding of workflow products, ability to create specific client workflows, integration of workflow engines with Xerox products/systems to provide automated services.
- Articulate and deliver technology and workflow training in a non-threatening, comfortable, and inviting manner.
- Demonstrate a strong initiative to work successfully with different organizations within Xerox and the various Third Party partners.
Education / Experience Required:
- Bachelors Degree, or equivalent work experience, in technical field (computer related studies, systems engineering desirable).
- Software/Hardware/Networking Certifications.
- Minimum Microsoft Certified Professional, MCP+Internet desirable.
- Electronic Document and Printing Professional Certification (EDPP) desirable.
- 3+ years computer systems/applications and project coordination experience.
- Broad systems knowledge; including operating systems, networks, software applications, and hardware connectivity.
- For internal candidates, working knowledge of Xerox and standard third-party offerings in at least three product families.
- Cross-functional team participation and leadership.
Measures of Accountability:
- Installs, cancels, and renewals.
- Increasing revenue by providing additional managed services.
- Employee Satisfaction and peer recognition.
- Training techniques and assessment of on-site Associate learning.
- Post-Install and CSMS survey results.
Additional Qualifications:
- Maintain the utmost flexibility within job scope.
- Ability to interface and communicate effectively with internal and external contacts (Production, Information Systems, Administrative and Managerial).
- Project management experience helpful.
- Ability to manage many details and projects with minimal guidance (trustworthy, self-starter, etc.).
- Develop the skills required by new technologies (Xerox and Third Party) introduced to the client’s site. Through coaching and self-initiated training, develop the capacity to progress to the (expert) level of Document Services Specialist.
Benefits We Offer:
- Competitive compensation (base salary and uncapped commissions).
- Significant financial rewards for overachievement.
- Comprehensive benefits offerings (including medical, dental, vision, life insurance).
- Retirement Plan – 401k.
- Paid holidays, personal choice days, and paid time off.
- A culture that offers flexibility and a healthy work life balance.
With Our Technology, Build Your Future at Xerox. Apply Now!
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.
Purpose of Position:
- This is an intermediate (specialist) level technical position, contributing directly to achievement of revenue growth and customer satisfaction, providing technical support to the client and Managed Services personnel, and augmenting TS (CSE) support.
- Possess working technical knowledge of Office and/or Production products/systems (including Xerox and Third Party offerings installed at client sites).
- Actively assist Account Managers to resolve day-to-day technical issues and implement corrective actions.
- Establish working relationships with Xerox groups (e.g. Solutions Managers/Consultants, Xerox Connect, Marketing Partners Group, OSG and PSG developers) and external customer’s departments (e.g. IT department) to provide 100% customer satisfaction.
- Work closely with the TISM, Account Mgr, and Account Associates to consult, design, implement, and support hardware/software solutions required by Client Operations’ contracts.
- As a shared resource to the Operations, the DT will deploy Document Technology and Infrastructure programs:
- Integration of tools and processes (at client sites) to support Managed Services initiatives.
- Managed Services site architecture and infrastructure programs.
- Mentor on-site technical account associates and transfers skills that will enable the AA to perform standard, frequently occurring tasks related to product function, connectivity, and software.
- Manage the technical implementation and integration of low to mid-level complexity projects, or works on complex projects under the guidance of a TISM, Account Manager or other subject matter expert.
Essential Job Functions:
- Possess broad technical knowledge: production and office solutions, networking in both the centralized as well as distributed enterprise production environments, client applications, emerging technologies, etc.
- Design, consult, implement, and/or manage client-related hardware/software solutions (e.g. graphics design/pre-press services, third party or unique software configurations, e-business systems administration, data/content/repository management, etc.).
- Excel in the following software applications (at minimum): MS Office Suite, MS Project, page layout/design, web browser, anti-virus.
- Detailed understanding of workflow products, ability to create specific client workflows, integration of workflow engines with Xerox products/systems to provide automated services.
- Articulate and deliver technology and workflow training in a non-threatening, comfortable, and inviting manner.
- Demonstrate a strong initiative to work successfully with different organizations within Xerox and the various Third Party partners.
Education / Experience Required:
- Bachelors Degree, or equivalent work experience, in technical field (computer related studies, systems engineering desirable).
- Software/Hardware/Networking Certifications.
- Minimum Microsoft Certified Professional, MCP+Internet desirable.
- Electronic Document and Printing Professional Certification (EDPP) desirable.
- 3+ years computer systems/applications and project coordination experience.
- Broad systems knowledge; including operating systems, networks, software applications, and hardware connectivity.
- For internal candidates, working knowledge of Xerox and standard third-party offerings in at least three product families.
- Cross-functional team participation and leadership.
Measures of Accountability:
- Installs, cancels, and renewals.
- Increasing revenue by providing additional managed services.
- Employee Satisfaction and peer recognition.
- Training techniques and assessment of on-site Associate learning.
- Post-Install and CSMS survey results.
Additional Qualifications:
- Maintain the utmost flexibility within job scope.
- Ability to interface and communicate effectively with internal and external contacts (Production, Information Systems, Administrative and Managerial).
- Project management experience helpful.
- Ability to manage many details and projects with minimal guidance (trustworthy, self-starter, etc.).
- Develop the skills required by new technologies (Xerox and Third Party) introduced to the client’s site. Through coaching and self-initiated training, develop the capacity to progress to the (expert) level of Document Services Specialist.
Benefits We Offer:
- Competitive compensation (base salary and uncapped commissions).
- Significant financial rewards for overachievement.
- Comprehensive benefits offerings (including medical, dental, vision, life insurance).
- Retirement Plan – 401k.
- Paid holidays, personal choice days, and paid time off.
- A culture that offers flexibility and a healthy work life balance.
With Our Technology, Build Your Future at Xerox. Apply Now!
LI-MC1
LI-ONSITE
See all 21+ Customer Support at Xerox jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Xerox Jobs
Align your credentials to Xerox's support tiers
Xerox Customer Support roles often require demonstrated technical aptitude alongside service skills. Before applying, confirm your degree or certifications map clearly to the role's listed requirements, since sponsorship cases depend on establishing specialty occupation eligibility.
Target roles listed under enterprise or managed services
Xerox structures customer support across product lines and managed print services contracts. Roles tied to enterprise accounts or B2B service delivery are more likely to justify sponsorship than entry-level consumer-facing positions, so filter your search accordingly.
Search verified Xerox openings through Migrate Mate
Use Migrate Mate to filter Customer Support roles at Xerox by visa type so you're only applying to positions where sponsorship is a realistic outcome, not spending time on listings that won't support international candidates.
Clarify your OPT or CPT timeline before your first interview
If you're on F-1 OPT, be upfront about your authorization end date and any STEM extension eligibility. Xerox's HR teams in manufacturing-adjacent roles need lead time to coordinate with legal counsel before your work authorization lapses.
Confirm E-Verify enrollment before accepting an offer
Xerox operates across multiple states and business units, and E-Verify participation can vary by entity. Before finalizing any offer, confirm that the specific hiring entity is enrolled, since your work authorization documentation must clear E-Verify on day one.
Customer Support at Xerox jobs are hiring across the US. Find yours.
Find Customer Support at Xerox JobsFrequently Asked Questions
Does Xerox sponsor H-1B visas for Customer Support roles?
Xerox does not have a strong track record of H-1B sponsorship specifically for Customer Support positions. H-1B requires the role to qualify as a specialty occupation, which is harder to establish for generalist support functions than for technical or engineering roles. Your strongest path at Xerox is through F-1 OPT, TN, or EB-2/EB-3 green card sponsorship, particularly if your role sits within a more technical service tier.
How do I apply for Customer Support jobs at Xerox?
Applications go through Xerox's careers portal at xerox.com/careers. Search for Customer Support or related titles such as Technical Support Specialist or Client Services Representative. When applying, tailor your resume to reflect any experience with managed print services, enterprise B2B accounts, or technical troubleshooting, since those details are relevant to how Xerox structures its support teams.
Which visa types does Xerox commonly use for Customer Support positions?
Xerox has sponsored F-1 OPT and CPT candidates for Customer Support roles, along with TN visas for Canadian and Mexican nationals in qualifying positions. For longer-term sponsorship, EB-2 and EB-3 green card pathways are available, though these are more commonly pursued after an initial period of employment. J-1 visa holders in internship or trainee programs may also find entry-level support placements.
What qualifications does Xerox expect for Customer Support roles?
Most Customer Support roles at Xerox require a bachelor's degree, though the field of study matters most when the position involves technical support or systems administration. Hands-on experience with enterprise software, CRM platforms, or managed services contracts is frequently listed in job descriptions. For sponsored candidates, your degree and work history must directly support the duties listed in the role to satisfy USCIS specialty occupation standards.
How do I find Customer Support roles at Xerox that offer visa sponsorship?
Not every Xerox Customer Support listing specifies visa sponsorship eligibility upfront, which makes sorting through postings time-consuming. Migrate Mate aggregates sponsored job listings and lets you filter by company and visa type, so you can identify which Xerox openings are realistic options for international candidates before investing time in an application.
See which Customer Support at Xerox employers are hiring and sponsoring visas right now.
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