Customer Service Jobs at Xerox with Visa Sponsorship
Xerox hires Customer Service professionals to support its manufacturing and document technology clients across the U.S. The company has a track record of sponsoring international employees in service-facing roles, working with visa categories that cover both early-career candidates and experienced professionals.
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Get Access To All JobsAbout Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.
Primary Responsibilities:
- Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times.
- Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.
Skills and Qualifications:
- Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
- Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
- Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
Here’s what success looks like in the first 60 days:
- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture.
- Clear expectations in reference to call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Actively and correctly completing service calls independently.
Additional Benefits:
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
LI-ONSITE
LI-IT1
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.
Primary Responsibilities:
- Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times.
- Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.
Skills and Qualifications:
- Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
- Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
- Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
Here’s what success looks like in the first 60 days:
- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture.
- Clear expectations in reference to call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Actively and correctly completing service calls independently.
Additional Benefits:
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
LI-ONSITE
LI-IT1
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Get Access To All JobsTips for Finding Customer Service Jobs at Xerox Jobs
Align your resume to Xerox's client base
Xerox's Customer Service roles often support enterprise and government accounts using document management and print technology. Frame your experience around B2B support, technical troubleshooting, or account management rather than retail or consumer-facing service.
Target Xerox's enterprise support and solutions divisions
Xerox organizes Customer Service hiring around specific product lines and client segments. Focus your search on managed print services, digital services, and enterprise solutions openings, where long-term client relationships make sponsorship more justifiable to hiring managers.
Use Migrate Mate to filter Xerox Customer Service openings
Sponsorship-willing roles at Xerox aren't always labeled as such in general job boards. Migrate Mate lets you filter specifically for Xerox Customer Service positions where visa sponsorship is on the table, saving you from applying blind.
Understand the TN visa option if you're Canadian or Mexican
Xerox sponsors TN visas, and Customer Service roles in a technical or management capacity can qualify under the USMCA's Management Consultant or Computer Systems Analyst categories. Confirm your job duties map to a qualifying TN category before your offer letter is drafted.
Request written sponsorship confirmation before PERM starts
If Xerox initiates a Green Card process through EB-2 or EB-3, DOL's PERM labor certification requires documentation that no equally qualified U.S. worker was available. Get written confirmation of sponsorship intent in your offer or employment agreement before that process begins.
Customer Service at Xerox jobs are hiring across the US. Find yours.
Find Customer Service at Xerox JobsFrequently Asked Questions
Does Xerox sponsor H-1B visas for Customer Service?
Xerox's Customer Service sponsorship history centers on visa categories like F-1 OPT, TN, J-1, and Green Card pathways rather than H-1B. H-1B requires the role to qualify as a specialty occupation, which is harder to establish for generalist Customer Service positions. Roles with a strong technical, analytical, or account management component have a better chance of meeting that threshold.
How do I apply for Customer Service jobs at Xerox?
Applications go through Xerox's careers portal, where Customer Service openings are listed by division and location. You can also find sponsorship-confirmed Xerox Customer Service roles on Migrate Mate, which filters listings specifically for candidates who need visa support. Tailor your application to highlight enterprise client experience, technical product knowledge, or bilingual capabilities, which Xerox values in service roles.
Which visa types does Xerox commonly use for Customer Service roles?
Xerox has sponsored Customer Service candidates under F-1 OPT, F-1 CPT, TN, J-1, and employment-based Green Card categories including EB-2 and EB-3. F-1 OPT is the most accessible entry point for recent graduates. TN is available to Canadian and Mexican nationals whose duties align with a qualifying USMCA profession. EB-2 and EB-3 are longer-term pathways typically initiated after you're already employed.
What qualifications does Xerox expect for Customer Service roles?
Xerox typically looks for candidates with experience supporting enterprise or B2B clients, strong communication skills, and familiarity with CRM platforms or ticketing systems. For roles supporting technology products, a background in IT, business, or communications is an advantage. Some positions require bilingual capability. A bachelor's degree is common but not always mandatory, depending on the seniority level and division.
How long does the visa sponsorship process take for a Xerox Customer Service role?
Timeline depends on the visa type. F-1 OPT authorization can be in place before your start date if your I-20 is updated in time. TN status can be obtained at a port of entry or consulate, often within a few weeks of an offer. Green Card sponsorship through PERM is a multi-year process. USCIS processing timelines and PERM audit risk affect all of these, so align your start date expectations with your recruiter early.
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