Mid Level Contact Center Consultant Jobs
Mid level contact center consultant jobs go to professionals ready to own client engagements end to end, guide junior staff, and shape process improvements without close supervision. Roles mix on-site, remote, and hybrid settings across Technology & Software, Fintech, and Healthcare & Medical Services, with employers like Intuit, Glint Tech Solutions, and MJHS hiring at this level now.
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Showing 5 of 7+ Mid Level Contact Center Consultant jobs
About the Role
We are seeking an experienced Contact Center Systems Engineer to support a large-scale, global enterprise contact center environment.
This role combines production support and platform engineering, including contact center routing, telephony troubleshooting, Linux-based systems, integrations, and migration from an existing commercial platform to a next-generation platform built on open-source telephony technologies.
Key Responsibilities
- Configure and maintain routing strategies, queues, IVR flows, and agent targeting across voice, chat, email, and task channels
- Troubleshoot production issues across telephony, network, and application layers
- Diagnose voice quality issues including latency, jitter, packet loss, codecs, and media-path problems
- Troubleshoot SIP/VoIP call flows and routing logic
- Support number provisioning, porting, and regional routing
- Analyze existing contact center configurations and map them to a new platform architecture
- Build and validate configurations in Linux environments
- Support platform migration and feature-parity testing
- Integrate systems using REST APIs and webhooks
- Participate in production incident triage and resolution
- Create technical documentation, runbooks, and structured shift handovers
Required Qualifications
- 3+ years of hands-on experience with enterprise Contact Center platforms
- Experience with Genesys, NICE, Five9, Avaya, Cisco, or similar platforms
- Strong knowledge of SIP, RTP, and VoIP
- Experience troubleshooting call flows, routing logic, and media-path issues
- Networking knowledge including TCP/IP, DNS, routing, firewalls, and QoS
- Strong Linux skills including service configuration, log analysis, and command-line troubleshooting
- Scripting/programming experience with Python, JavaScript, or Bash
- Experience with REST APIs, webhooks, Git, and deployment workflows
- Experience supporting and troubleshooting production systems
Preferred Qualifications
- Experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or similar open-source telephony technologies
- Contact center platform migration experience
- Experience with Wireshark, sngrep, sipgrep, or HOMER
- Terraform or Ansible
- Splunk, Grafana, Prometheus, or Datadog
- SQL fundamentals
- Cyara or other automated voice-testing platforms
- Exposure to AI-enabled contact center capabilities such as virtual agents, intent-based routing, or speech analytics
- ITIL / ITSM familiarity
Education
Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field, or equivalent practical experience.
About the Role
We are seeking an experienced Contact Center Systems Engineer to support a large-scale, global enterprise contact center environment.
This role combines production support and platform engineering, including contact center routing, telephony troubleshooting, Linux-based systems, integrations, and migration from an existing commercial platform to a next-generation platform built on open-source telephony technologies.
Key Responsibilities
- Configure and maintain routing strategies, queues, IVR flows, and agent targeting across voice, chat, email, and task channels
- Troubleshoot production issues across telephony, network, and application layers
- Diagnose voice quality issues including latency, jitter, packet loss, codecs, and media-path problems
- Troubleshoot SIP/VoIP call flows and routing logic
- Support number provisioning, porting, and regional routing
- Analyze existing contact center configurations and map them to a new platform architecture
- Build and validate configurations in Linux environments
- Support platform migration and feature-parity testing
- Integrate systems using REST APIs and webhooks
- Participate in production incident triage and resolution
- Create technical documentation, runbooks, and structured shift handovers
Required Qualifications
- 3+ years of hands-on experience with enterprise Contact Center platforms
- Experience with Genesys, NICE, Five9, Avaya, Cisco, or similar platforms
- Strong knowledge of SIP, RTP, and VoIP
- Experience troubleshooting call flows, routing logic, and media-path issues
- Networking knowledge including TCP/IP, DNS, routing, firewalls, and QoS
- Strong Linux skills including service configuration, log analysis, and command-line troubleshooting
- Scripting/programming experience with Python, JavaScript, or Bash
- Experience with REST APIs, webhooks, Git, and deployment workflows
- Experience supporting and troubleshooting production systems
Preferred Qualifications
- Experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or similar open-source telephony technologies
- Contact center platform migration experience
- Experience with Wireshark, sngrep, sipgrep, or HOMER
- Terraform or Ansible
- Splunk, Grafana, Prometheus, or Datadog
- SQL fundamentals
- Cyara or other automated voice-testing platforms
- Exposure to AI-enabled contact center capabilities such as virtual agents, intent-based routing, or speech analytics
- ITIL / ITSM familiarity
Education
Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field, or equivalent practical experience.
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Fintech
- Healthcare & Medical Services
Mid Level Contact Center Consultant Jobs: Frequently Asked Questions
How do I get a mid level contact center consultant job?
Position yourself around ownership, not just participation. Highlight projects where you led process improvements, managed client relationships independently, or reduced handle times through your own initiatives. Tailor your resume to show measurable impact, such as quality score gains or escalation rate reductions. Mid level hiring managers want evidence you can operate with minimal direction, so lead with outcomes, not task lists.
Which companies hire mid level contact center consultants?
Companies hiring mid level contact center consultants right now include Intuit, Glint Tech Solutions, and MJHS, based on current listings on Migrate Mate as of November 2026. At this experience level, hiring is spread across large enterprise outsourcers, financial services firms, and technology companies that run sizable customer operations in-house.
Are there remote mid level contact center consultant jobs?
Yes, remote and hybrid options are common at this level. About 0% of mid level contact center consultant openings are remote or hybrid as of November 2026, reflecting the operational flexibility many contact center environments have adopted. Fully on-site roles still exist, particularly at clients requiring secure or regulated environments.
How do I move up to a mid level contact center consultant role?
Moving from entry level to mid level requires building a record of independent contributions, not just completed tasks. Focus on owning a project or improvement initiative from diagnosis through implementation, documenting the results clearly. Deepen your expertise in workforce management, quality assurance, or CRM platforms, and seek opportunities to coach newer team members, as that cross-functional visibility signals readiness for mid level responsibilities.
Which industries hire the most mid level contact center consultants?
Mid Level contact center consultant roles concentrate in Technology & Software, Fintech, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors rely heavily on high-volume customer interactions and ongoing process optimization, creating consistent demand for consultants who can drive measurable service improvements at scale.