Customer Engagement Manager Jobs in Seattle, WA

Job Description

The Information School Career Services team has an outstanding opportunity for an Employer Engagement Manager to join their team.

About this Opportunity

Working within the Career Services team means joining an energetic and highly fast-paced environment where we rely heavily on current technologies to meet the demands of the School and our constituencies. The Employer Engagement Manager works to build and foster relationships with industry and community organizations to increase mentorship, internship, and employment opportunities for iSchool students in all four of our programs (Informatics, MSIM, MLIS, and PhD). Reporting to the Assistant Director for Career Services, this person will implement targeted employer and alumni outreach to promote iSchool students and engage employers on and off campus in a variety of programming including recruitment, networking, mentorship, industry panels, professional development workshops, and workplace tours.

This position works closely with the Career Services staff to provide leadership to develop career programs and services for targeted student populations and supports annual events such as the iSchool Career Fair. The Employer Engagement Manager will work closely with students, faculty, staff, alumni, employers, and other UW departments.

Key Responsibilities

Employer Relationship Management (40%)

• Build and grow a strategic portfolio of employer partnerships across industries, connecting companies with iSchool talent through targeted outreach and relationship cultivation.
• Serve as a trusted advisor to employer partners, guiding their recruitment strategies to effectively engage iSchool students through job postings, campus visits, career fairs, and events.
• Develop and execute marketing and communication campaigns to attract local and national employers and expand the iSchool's visibility in the talent marketplace.
• Champion inclusive hiring by sharing best practices with employers around diversity, equity, inclusion, and international student engagement.
• Stay current on workforce trends and labor market shifts, applying insights to strengthen employer engagement and student outcomes.

Employer Programming Management (30%)

• Conceptualize and lead a dynamic calendar of employer and alumni engagement events - from industry panels and networking nights to resume reviews and mock interviews.
• Drive the planning and execution of the annual iSchool Career Fair and MLIS Career Week, coordinating across teams to deliver a high-impact experience for students and employers.
• Design and deliver at least three DEI-centered employer events annually, ensuring equitable access to professional opportunities for all students.
• Build cross-functional partnerships with faculty, advisors, student organizations, and the Advancement Office to create cohesive employer engagement programming.

Mentorship Program Management (20%)

• Partner with faculty to strategically grow the iMentorship program, centering equity and inclusion in program design, participant recruitment, and ongoing support.
• Oversee mentor-student matching, onboarding, and training, while managing program communications and the annual participant recognition event.

Data Management (5%)

• Lead the collection, analysis, and reporting of first-destination and internship outcome surveys, translating data into compelling narratives about student career success.
• Produce the annual Career Services report, synthesizing engagement metrics, hiring trends, and industry insights to inform strategy and communicate impact.

Additional Responsibilities (5%)

• Contribute to a collaborative team culture through active participation in school and university initiatives, professional development, and cross-functional projects.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• Bachelor’s degree in business, human resources, information science, communications, or related field.
• Two years of experience in career services, student services, recruiting, or sales and marketing.
• Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Additional Qualifications

• Familiarity with career development, the job search and hiring process, and local and national industry trends.
• Experience in program and event planning and management.
• Must demonstrate excellent communications, planning, and information technology skills.
• Demonstrated success in working with diverse populations and commitment to equity.
• Must be able to work independently, as part of a team, and to lead others.
• Must possess excellent customer service, interpersonal communication, and presentation skills.
• Strong data management skills and comfort working with and learning new technologies.

Preferred Qualifications

• Experience coordinating internship and/or mentorship programs.
• Familiarity with the unique hiring challenges for international students.
• Knowledge of Microsoft Office products including SharePoint.
• Familiarity with Canvas or equivalent learning management systems.
• Familiarity with Handshake or similar career CRM systems.
• Familiarity with video/web conferencing technology such as Zoom.

Working Conditions

• This is a hybrid position with an expectation to work on-site at the UW Seattle campus at least three days per week; the remaining days may be worked remotely, with supervisor approval.
• Occasional schedule flexibility is required to support evening or weekend school/university events, typically a few times per year. Advance notice will be provided, when possible, for any required schedule adjustments related to special events or programming needs.
• This position requires the ability to lift and move items weighing up to 50 lbs on an intermittent basis.

About the Team

In the iSchool, there is an expectation that all faculty and staff will step up where they see an opportunity to apply their special expertise or talents, speak up when they identify opportunities or concerns, and lead by taking actions that exemplify the iSchool’s core values. Leadership within the iSchool is expressed in diverse ways reflecting the variety of styles and cultures that are represented by our faculty and staff. Candidates are encouraged to read our Anti-Racism and Equity Action Plan to learn more about our commitments to equity in career programming and advising.

Compensation, Benefits and Position Details

Pay Range Minimum:

$70,008.00 annual

Pay Range Maximum:

$80,004.00 annual

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.