Customer Engagement Manager Jobs
Customer Engagement Manager jobs are open across SaaS, financial services, healthcare, retail, and telecommunications, from associate to senior and director levels, with specializations in customer success, loyalty program management, and lifecycle marketing. Find a role that fits from the openings below and apply directly.
Find JobsLooking for remote work? View remote customer engagement manager jobs →Overview
Showing 5 of 149+ Customer Engagement Manager jobs
Technical Program Manager, Expert Engagement and Voice of Customer (AI) Responsibilities:
- Run the expert engagement lifecycle end to end: identification, onboarding, scheduling, and capture, so experts move from nomination to completed work without friction.
- Plan and run recurring capture cycles: set volume and quality targets by function, track progress on dashboards, and drive steady week-over-week progress.
- Own the workflow validation process with experts, so validated workflows are accurate, correctly scoped, and ready for capture.
- Manage partner communications.
- Own intake and prioritization of inbound partner requests, routing work to the right team and giving partners a single, clear point of entry.
- Run quality reviews of captured expert work, carry learnings into the next cycle, and route issues back to the right owner.
- Build the self-serve onboarding path: playbooks, guides, and tooling that let a new function get started in under a week.
- Track expert contributions and validations by function, report against targets, and surface risks early.
- Partner with Engineering and Product on capture tooling, so the experience works for non-engineering experts, and represent expert feedback as product requirements.
- Ensure participation is opt-in and sensitive workflows are captured within privacy and compliance guardrails, working with privacy and legal partners.
- Own the qualitative feedback loop and build the Voice of Customer program: collect input from experts and partner teams, route it to the right owners, and track it to resolution, so the program improves based on real experience.
Minimum Qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience
- 12+ years of experience in technical program management, software engineering, or systems engineering, with demonstrated ownership of portfolio-defining programs across multiple engineering organizations
- Experience delivering technical programs from inception to delivery
- Experience running recurring operational programs with volume and quality targets, and reporting against them
- Experience operating autonomously across multiple teams, with demonstrated critical thinking and thought leadership
- Experience building relationships with non-technical stakeholders and senior partners across functions
- Organizational, coordination, and multi-tasking experience
- Analytical and problem-solving experience, including defining metrics and building dashboards to track progress
- Experience working with product and engineering teams to translate user friction into product requirements
Preferred Qualifications:
- Experience running data collection, annotation, or human-in-the-loop programs at scale
- Experience designing onboarding or enablement motions that scale to new teams without bespoke support
- Experience running programs with external or cross-functional contributors, such as expert networks, user research panels, or annotation vendors
- Familiarity with data privacy and compliance handling for sensitive workflows
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$199,000/year to $272,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Technical Program Manager, Expert Engagement and Voice of Customer (AI) Responsibilities:
- Run the expert engagement lifecycle end to end: identification, onboarding, scheduling, and capture, so experts move from nomination to completed work without friction.
- Plan and run recurring capture cycles: set volume and quality targets by function, track progress on dashboards, and drive steady week-over-week progress.
- Own the workflow validation process with experts, so validated workflows are accurate, correctly scoped, and ready for capture.
- Manage partner communications.
- Own intake and prioritization of inbound partner requests, routing work to the right team and giving partners a single, clear point of entry.
- Run quality reviews of captured expert work, carry learnings into the next cycle, and route issues back to the right owner.
- Build the self-serve onboarding path: playbooks, guides, and tooling that let a new function get started in under a week.
- Track expert contributions and validations by function, report against targets, and surface risks early.
- Partner with Engineering and Product on capture tooling, so the experience works for non-engineering experts, and represent expert feedback as product requirements.
- Ensure participation is opt-in and sensitive workflows are captured within privacy and compliance guardrails, working with privacy and legal partners.
- Own the qualitative feedback loop and build the Voice of Customer program: collect input from experts and partner teams, route it to the right owners, and track it to resolution, so the program improves based on real experience.
Minimum Qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience
- 12+ years of experience in technical program management, software engineering, or systems engineering, with demonstrated ownership of portfolio-defining programs across multiple engineering organizations
- Experience delivering technical programs from inception to delivery
- Experience running recurring operational programs with volume and quality targets, and reporting against them
- Experience operating autonomously across multiple teams, with demonstrated critical thinking and thought leadership
- Experience building relationships with non-technical stakeholders and senior partners across functions
- Organizational, coordination, and multi-tasking experience
- Analytical and problem-solving experience, including defining metrics and building dashboards to track progress
- Experience working with product and engineering teams to translate user friction into product requirements
Preferred Qualifications:
- Experience running data collection, annotation, or human-in-the-loop programs at scale
- Experience designing onboarding or enablement motions that scale to new teams without bespoke support
- Experience running programs with external or cross-functional contributors, such as expert networks, user research panels, or annotation vendors
- Familiarity with data privacy and compliance handling for sensitive workflows
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$199,000/year to $272,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Customer Engagement Manager Jobs by Experience Level
See All 149+ Customer Engagement Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Engagement Manager Job Market
Who's Hiring
- KLA10
- Ryder System5
- TransUnion3
- Imperial Brady3
- Lochmandy Motors3
Top Industries Hiring
- Technology & Software
- Manufacturing
- Electronics & Hardware
- Healthcare & Medical Services
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in customer engagement manager jobs.
- 3-5 years of experience in customer success, account management, or CRM-driven marketing roles
- Proficiency with CRM or customer engagement platforms such as Salesforce, Gainsight, or HubSpot
- Demonstrated ability to improve customer retention, satisfaction scores, or lifetime value
- Experience designing and executing omnichannel customer lifecycle or loyalty programs
- Strong cross-functional collaboration with sales, product, and marketing teams
- Bachelor's degree in business, marketing, communications, or a related field
Tips for Your Customer Engagement Manager Job Search
Quantify retention and churn metrics precisely
Hiring managers for customer engagement manager roles want to see numbers tied to outcomes you controlled. Replace vague language with specifics like renewal rates you improved, churn you reduced, or NPS scores you moved, and attribute those results to programs you built or owned.
Tailor your resume to the product model
A self-serve SaaS company and an enterprise B2B firm both hire customer engagement managers but expect very different skill sets. Emphasize digital journey automation for product-led growth roles and high-touch relationship management for enterprise accounts, matching the employer's go-to-market motion.
Target openings by the tools they require
Many customer engagement manager listings screen for platform experience in Salesforce, Gainsight, HubSpot, or Braze. Search for openings that name a tool you know well, because tool fluency often determines who gets an interview before the hiring team even reads the rest of your application.
Apply early to roles that fit
Migrate Mate lists customer engagement manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare cross-functional collaboration examples
Interviewers for customer engagement manager roles almost always ask how you partner with sales, product, and marketing. Walk into the interview with two or three specific stories where you influenced another team's priorities or aligned on a shared customer outcome, not just your own deliverables.
Negotiate scope before you negotiate title
Customer engagement manager offers often vary more in budget ownership, headcount, and tool access than in base pay alone. Before accepting, ask what programs you'll own, which teams you'll influence, and what the success metrics are for the first year so you're negotiating from the right frame.
Customer Engagement Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer engagement managers?
The companies hiring the most customer engagement managers right now include KLA, Ryder System, and TransUnion, with the largest share of openings in California, Pennsylvania, and Texas, based on current listings on Migrate Mate as of November 2026. Demand is strongest in SaaS, financial services, and healthcare, where managing post-sale customer relationships is a core business function.
How many customer engagement manager jobs are remote?
About 54% of customer engagement manager openings are fully remote or hybrid as of November 2026, making it one of the more flexible roles in customer-facing operations. Fully remote positions are most common in digital-first SaaS and e-commerce companies, where customer programs are managed through platforms rather than in-person interactions.
How do you become a customer engagement manager?
Start by building experience in a customer-facing role such as customer success, account management, or CRM marketing, where you own measurable outcomes tied to retention or satisfaction. Develop hands-on fluency with at least one engagement platform, build a track of documented program results, and move into a manager-level role by leading a project, campaign, or customer segment before applying for the title formally.
Can you get hired as a customer engagement manager with little experience?
Yes, if you can demonstrate ownership of a customer-facing outcome even at a small scale. Employers hiring for associate or junior customer engagement manager roles respond well to candidates who can show they designed a communication sequence, improved a satisfaction score, or managed a renewal process, even inside a coordinator or specialist role, because the thinking transfers directly.
What does the customer engagement manager interview process look like?
Most processes include an initial recruiter screen, a hiring manager conversation focused on your customer program experience, and a case study or take-home exercise where you design an engagement strategy for a fictional customer scenario. Final rounds typically involve cross-functional stakeholders from sales, product, or marketing who want to assess how you collaborate and communicate across teams.
Where can I find and apply to customer engagement manager jobs?
You can find and apply to customer engagement manager jobs on Migrate Mate, which lists current openings from companies across the United States. Search the listings to find roles that match your experience and specialization, then apply directly to each one that fits.
See All 149+ Customer Engagement Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs