Customer Engagement Manager Jobs
Customer Engagement Manager jobs are open across SaaS, financial services, healthcare, retail, and telecommunications, from associate to senior and director levels, with specializations in customer success, loyalty program management, and lifecycle marketing. Find a role that fits from the openings below and apply directly.
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Real Conversations. Real Growth. Real Fun.
Mediocre customer experiences. Mediocre hiring processes. Somehow both became the norm. We refuse to be complacent in that. When you apply here, no bots, no ghosting, no black hole. Every application gets reviewed by a real Thrasher employee. If we're serious about redefining this industry, it starts with how we treat the people who want to join it. Refreshing, isn't it?
Unified, relentless, and actually having fun while crushing goals, that's rare these days. It's what we've built here. Every call starts with a homeowner who already reached out to us, never a stranger you're cold-calling off a list. You're never solving anything alone either, this team wins together. And this seat is a launchpad. Our Customer Engagement team has grown into accounting, HR, marketing, inside sales, project management, and more. If you're looking for a team that'll invest in you the way you invest in them, you've found it.
Compensation: $20/hour
Job Duties: How You Win Everyday
- Connect. Take inbound calls and make outbound calls to help homeowners schedule a free appointment with one of our experts. Every call starts warm, these homeowners have asked for our help.
- Convert. Turn leads into scheduled appointments, and keep those appointments on the books.
- Collaborate. Win together. Back each other up. That's the standard.
Qualifications: What You Offer
- Must be at least 18
- Pre-employment screening includes, but isn't limited to, a felony/misdemeanor background check
- Minimum of 1-2 years of customer service experience
- A history of reliable and consistent job longevity
Benefits: What We Offer
- Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
- 401(K) Retirement Savings up to a 5% match
- Employer paid life insurance in the amount of $50,000
- Comprehensive paid training
- Career growth and development
Most jobs hand you a headset and a script. This one hands you a team. Apply.
Thrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history, education, and any other information relevant to the hiring decision.
Real Conversations. Real Growth. Real Fun.
Mediocre customer experiences. Mediocre hiring processes. Somehow both became the norm. We refuse to be complacent in that. When you apply here, no bots, no ghosting, no black hole. Every application gets reviewed by a real Thrasher employee. If we're serious about redefining this industry, it starts with how we treat the people who want to join it. Refreshing, isn't it?
Unified, relentless, and actually having fun while crushing goals, that's rare these days. It's what we've built here. Every call starts with a homeowner who already reached out to us, never a stranger you're cold-calling off a list. You're never solving anything alone either, this team wins together. And this seat is a launchpad. Our Customer Engagement team has grown into accounting, HR, marketing, inside sales, project management, and more. If you're looking for a team that'll invest in you the way you invest in them, you've found it.
Compensation: $20/hour
Job Duties: How You Win Everyday
- Connect. Take inbound calls and make outbound calls to help homeowners schedule a free appointment with one of our experts. Every call starts warm, these homeowners have asked for our help.
- Convert. Turn leads into scheduled appointments, and keep those appointments on the books.
- Collaborate. Win together. Back each other up. That's the standard.
Qualifications: What You Offer
- Must be at least 18
- Pre-employment screening includes, but isn't limited to, a felony/misdemeanor background check
- Minimum of 1-2 years of customer service experience
- A history of reliable and consistent job longevity
Benefits: What We Offer
- Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
- 401(K) Retirement Savings up to a 5% match
- Employer paid life insurance in the amount of $50,000
- Comprehensive paid training
- Career growth and development
Most jobs hand you a headset and a script. This one hands you a team. Apply.
Thrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history, education, and any other information relevant to the hiring decision.
Customer Engagement Manager Jobs by Experience Level
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Find JobsCustomer Engagement Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Retail
- Biotechnology & Pharmaceuticals
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in customer engagement manager jobs.
- 3-5 years of experience in customer success, account management, or CRM-driven marketing roles
- Proficiency with CRM or customer engagement platforms such as Salesforce, Gainsight, or HubSpot
- Demonstrated ability to improve customer retention, satisfaction scores, or lifetime value
- Experience designing and executing omnichannel customer lifecycle or loyalty programs
- Strong cross-functional collaboration with sales, product, and marketing teams
- Bachelor's degree in business, marketing, communications, or a related field
Tips for Your Customer Engagement Manager Job Search
Quantify retention and churn metrics precisely
Hiring managers for customer engagement manager roles want to see numbers tied to outcomes you controlled. Replace vague language with specifics like renewal rates you improved, churn you reduced, or NPS scores you moved, and attribute those results to programs you built or owned.
Tailor your resume to the product model
A self-serve SaaS company and an enterprise B2B firm both hire customer engagement managers but expect very different skill sets. Emphasize digital journey automation for product-led growth roles and high-touch relationship management for enterprise accounts, matching the employer's go-to-market motion.
Target openings by the tools they require
Many customer engagement manager listings screen for platform experience in Salesforce, Gainsight, HubSpot, or Braze. Search for openings that name a tool you know well, because tool fluency often determines who gets an interview before the hiring team even reads the rest of your application.
Apply early to roles that fit
Migrate Mate lists customer engagement manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare cross-functional collaboration examples
Interviewers for customer engagement manager roles almost always ask how you partner with sales, product, and marketing. Walk into the interview with two or three specific stories where you influenced another team's priorities or aligned on a shared customer outcome, not just your own deliverables.
Negotiate scope before you negotiate title
Customer engagement manager offers often vary more in budget ownership, headcount, and tool access than in base pay alone. Before accepting, ask what programs you'll own, which teams you'll influence, and what the success metrics are for the first year so you're negotiating from the right frame.
Customer Engagement Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer engagement managers?
The companies hiring the most customer engagement managers right now include KLA, Top Home Improvements, and Ryerson, with the largest share of openings in California, Texas, and Pennsylvania, based on current listings on Migrate Mate as of August 2026. Demand is strongest in SaaS, financial services, and healthcare, where managing post-sale customer relationships is a core business function.
How many customer engagement manager jobs are remote?
About 48% of customer engagement manager openings are fully remote or hybrid as of August 2026, making it one of the more flexible roles in customer-facing operations. Fully remote positions are most common in digital-first SaaS and e-commerce companies, where customer programs are managed through platforms rather than in-person interactions.
How do you become a customer engagement manager?
Start by building experience in a customer-facing role such as customer success, account management, or CRM marketing, where you own measurable outcomes tied to retention or satisfaction. Develop hands-on fluency with at least one engagement platform, build a track of documented program results, and move into a manager-level role by leading a project, campaign, or customer segment before applying for the title formally.
Can you get hired as a customer engagement manager with little experience?
Yes, if you can demonstrate ownership of a customer-facing outcome even at a small scale. Employers hiring for associate or junior customer engagement manager roles respond well to candidates who can show they designed a communication sequence, improved a satisfaction score, or managed a renewal process, even inside a coordinator or specialist role, because the thinking transfers directly.
What does the customer engagement manager interview process look like?
Most processes include an initial recruiter screen, a hiring manager conversation focused on your customer program experience, and a case study or take-home exercise where you design an engagement strategy for a fictional customer scenario. Final rounds typically involve cross-functional stakeholders from sales, product, or marketing who want to assess how you collaborate and communicate across teams.
Where can I find and apply to customer engagement manager jobs?
You can find and apply to customer engagement manager jobs on Migrate Mate, which lists current openings from companies across the United States. Search the listings to find roles that match your experience and specialization, then apply directly to each one that fits.
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