Customer Engagement Manager Jobs
Customer Engagement Manager jobs are open across SaaS, financial services, healthcare, retail, and telecommunications, from associate to senior and director levels, with specializations in customer success, loyalty program management, and lifecycle marketing. Find a role that fits from the openings below and apply directly.
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Join our Team as a Customer Engagement Manager!
The Role:
We are hiring an experienced team player who serves as a trusted advisor, thought leader, and focal point to manage and improve customer satisfaction on our most important accounts. The Customer Engagement Manager will manage multiple stakeholders (internal and external), communicate roadmaps for projects and initiatives, lead with a solutions-based mindset, and execute on goals. They also have a strong passion for the data ecosystem and for deeply understanding our customer's business needs and objectives.
The Customer Engagement Manager understands the balance between meeting our customer’s goals and Raymond capability. This includes managing gathering and prioritizing product and customer requirements, defining the product vision and roadmap, and collaborating closely with cross functional teams including our Solution & Support Centers (S&SC’s) to deliver industry leading solutions.
What You’ll Be Doing:
- Focus on our largest customers, work closely with internal dedicated Directors and account teams, as well as build strong connections and relationships with customers on a daily basis.
- Communicate clearly and drive conversations with customers to demonstrate alignment between customer needs Raymond and S&SC solutions, promoting identified opportunities for growth.
- Work with cross-functional teams to amplify the voice of the customer and escalate their needs, issues, and requests to the proper internal teams and S&SC’s delivering on time solutions.
- Schedule and lead recurring weekly, monthly, and QBR meetings depending on the customer success plan and engagement strategy. Build & deliver customer facing material with a high attention to detail and limited review.
- Determine current and future customer and market needs through market intelligence and voice of customer efforts. Amiable personality, able to think and act from both customers and Raymond’s perspective.
- Work closely with engineering, project, and product management for product roadmap, strategic product planning, RFP response, and life cycle management. Act as an interface to champion the development of next generation solutions and services.
- Engage with and provide direction to senior management on business needs, challenges, opportunities, RFP’s and financial implications. Create programs, strategy, and content to increase market share and revenue.
- Prioritize tasks, manage multiple activities, monitor project progress, and report program statuses to customer and executive management in a timely fashion. Escalate situations as required.
- Meet customer requirements and commitment to customer service & satisfaction with a sense of urgency.
- Demonstrate sophisticated business judgment on both the part of the Sales and Service Center and the Company.
- Cultivate a collaborative regional & local team culture that promotes accountability, innovation, and continuous improvement.
- Provide input to senior management on pricing, product development, and marketing initiatives based on market feedback and sales trends.
What We’re Looking For:
- Bachelor’s degree in business administration, marketing, engineering or related field required.
- 6 + years of broad experience in product management, product marketing, product engineering, or an analytical role.
- Possess a sense of urgency to meet or exceed customer requirements and quality expectations.
- Excellent verbal and written communication skills, with the ability to communicate with all levels of the organization including senior and executive level staff as key to success.
Where and When You’ll Work:
- Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Greene, NY or Columbus, IN offices Monday through Wednesday and work remotely Thursday and Friday.
- Up to 25% travel may be required.
What Your Total Compensation & Benefits Package will look like:
Salary - $83,340 - $120,540 per year. Compensation depends on the selected candidate’s education and experience.
Relocation: This role may be eligible for relocation assistance.
World Class Benefits:
- Competitive Salary
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Best in class work culture!
Big Name | Big Opportunities | Life is Better at Toyota
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here: https://www.toyotaforklift.com/careers
Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
Join our Team as a Customer Engagement Manager!
The Role:
We are hiring an experienced team player who serves as a trusted advisor, thought leader, and focal point to manage and improve customer satisfaction on our most important accounts. The Customer Engagement Manager will manage multiple stakeholders (internal and external), communicate roadmaps for projects and initiatives, lead with a solutions-based mindset, and execute on goals. They also have a strong passion for the data ecosystem and for deeply understanding our customer's business needs and objectives.
The Customer Engagement Manager understands the balance between meeting our customer’s goals and Raymond capability. This includes managing gathering and prioritizing product and customer requirements, defining the product vision and roadmap, and collaborating closely with cross functional teams including our Solution & Support Centers (S&SC’s) to deliver industry leading solutions.
What You’ll Be Doing:
- Focus on our largest customers, work closely with internal dedicated Directors and account teams, as well as build strong connections and relationships with customers on a daily basis.
- Communicate clearly and drive conversations with customers to demonstrate alignment between customer needs Raymond and S&SC solutions, promoting identified opportunities for growth.
- Work with cross-functional teams to amplify the voice of the customer and escalate their needs, issues, and requests to the proper internal teams and S&SC’s delivering on time solutions.
- Schedule and lead recurring weekly, monthly, and QBR meetings depending on the customer success plan and engagement strategy. Build & deliver customer facing material with a high attention to detail and limited review.
- Determine current and future customer and market needs through market intelligence and voice of customer efforts. Amiable personality, able to think and act from both customers and Raymond’s perspective.
- Work closely with engineering, project, and product management for product roadmap, strategic product planning, RFP response, and life cycle management. Act as an interface to champion the development of next generation solutions and services.
- Engage with and provide direction to senior management on business needs, challenges, opportunities, RFP’s and financial implications. Create programs, strategy, and content to increase market share and revenue.
- Prioritize tasks, manage multiple activities, monitor project progress, and report program statuses to customer and executive management in a timely fashion. Escalate situations as required.
- Meet customer requirements and commitment to customer service & satisfaction with a sense of urgency.
- Demonstrate sophisticated business judgment on both the part of the Sales and Service Center and the Company.
- Cultivate a collaborative regional & local team culture that promotes accountability, innovation, and continuous improvement.
- Provide input to senior management on pricing, product development, and marketing initiatives based on market feedback and sales trends.
What We’re Looking For:
- Bachelor’s degree in business administration, marketing, engineering or related field required.
- 6 + years of broad experience in product management, product marketing, product engineering, or an analytical role.
- Possess a sense of urgency to meet or exceed customer requirements and quality expectations.
- Excellent verbal and written communication skills, with the ability to communicate with all levels of the organization including senior and executive level staff as key to success.
Where and When You’ll Work:
- Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Greene, NY or Columbus, IN offices Monday through Wednesday and work remotely Thursday and Friday.
- Up to 25% travel may be required.
What Your Total Compensation & Benefits Package will look like:
Salary - $83,340 - $120,540 per year. Compensation depends on the selected candidate’s education and experience.
Relocation: This role may be eligible for relocation assistance.
World Class Benefits:
- Competitive Salary
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Best in class work culture!
Big Name | Big Opportunities | Life is Better at Toyota
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here: https://www.toyotaforklift.com/careers
Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
See All 163+ Customer Engagement Manager Jobs
Jump back to the full list of openings and apply to any customer engagement manager role that fits.
Find JobsCustomer Engagement Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Samsara12
- Burns & McDonnell7
- Tata Consultancy Services (TCS)4
- Adobe3
- Braze3
Top Industries Hiring
- Technology & Software69
- Electronics & Hardware14
- Consulting & Professional Services12
- Biotechnology & Pharmaceuticals10
- Education9
What Employers Look For
The qualifications that appear most often in customer engagement manager jobs.
- 3-5 years of experience in customer success, account management, or CRM-driven marketing roles
- Proficiency with CRM or customer engagement platforms such as Salesforce, Gainsight, or HubSpot
- Demonstrated ability to improve customer retention, satisfaction scores, or lifetime value
- Experience designing and executing omnichannel customer lifecycle or loyalty programs
- Strong cross-functional collaboration with sales, product, and marketing teams
- Bachelor's degree in business, marketing, communications, or a related field
Tips for Your Customer Engagement Manager Job Search
Quantify retention and churn metrics precisely
Hiring managers for customer engagement manager roles want to see numbers tied to outcomes you controlled. Replace vague language with specifics like renewal rates you improved, churn you reduced, or NPS scores you moved, and attribute those results to programs you built or owned.
Tailor your resume to the product model
A self-serve SaaS company and an enterprise B2B firm both hire customer engagement managers but expect very different skill sets. Emphasize digital journey automation for product-led growth roles and high-touch relationship management for enterprise accounts, matching the employer's go-to-market motion.
Target openings by the tools they require
Many customer engagement manager listings screen for platform experience in Salesforce, Gainsight, HubSpot, or Braze. Search for openings that name a tool you know well, because tool fluency often determines who gets an interview before the hiring team even reads the rest of your application.
Apply early to roles that fit
Migrate Mate lists customer engagement manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare cross-functional collaboration examples
Interviewers for customer engagement manager roles almost always ask how you partner with sales, product, and marketing. Walk into the interview with two or three specific stories where you influenced another team's priorities or aligned on a shared customer outcome, not just your own deliverables.
Negotiate scope before you negotiate title
Customer engagement manager offers often vary more in budget ownership, headcount, and tool access than in base pay alone. Before accepting, ask what programs you'll own, which teams you'll influence, and what the success metrics are for the first year so you're negotiating from the right frame.
Customer Engagement Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer engagement managers?
The companies hiring the most customer engagement managers right now include Samsara, Burns & McDonnell, and Tata Consultancy Services (TCS), with the largest share of openings in California, New York, and Massachusetts, based on current listings on Migrate Mate as of June 2026. Demand is strongest in SaaS, financial services, and healthcare, where managing post-sale customer relationships is a core business function.
How many customer engagement manager jobs are remote?
About 38% of customer engagement manager openings are fully remote or hybrid as of June 2026, making it one of the more flexible roles in customer-facing operations. Fully remote positions are most common in digital-first SaaS and e-commerce companies, where customer programs are managed through platforms rather than in-person interactions.
How do you become a customer engagement manager?
Start by building experience in a customer-facing role such as customer success, account management, or CRM marketing, where you own measurable outcomes tied to retention or satisfaction. Develop hands-on fluency with at least one engagement platform, build a track of documented program results, and move into a manager-level role by leading a project, campaign, or customer segment before applying for the title formally.
Can you get hired as a customer engagement manager with little experience?
Yes, if you can demonstrate ownership of a customer-facing outcome even at a small scale. Employers hiring for associate or junior customer engagement manager roles respond well to candidates who can show they designed a communication sequence, improved a satisfaction score, or managed a renewal process, even inside a coordinator or specialist role, because the thinking transfers directly.
What does the customer engagement manager interview process look like?
Most processes include an initial recruiter screen, a hiring manager conversation focused on your customer program experience, and a case study or take-home exercise where you design an engagement strategy for a fictional customer scenario. Final rounds typically involve cross-functional stakeholders from sales, product, or marketing who want to assess how you collaborate and communicate across teams.
Where can I find and apply to customer engagement manager jobs?
You can find and apply to customer engagement manager jobs on Migrate Mate, which lists current openings from companies across the United States. Search the listings to find roles that match your experience and specialization, then apply directly to each one that fits.
See All 163+ Customer Engagement Manager Jobs
Jump back to the full list of openings and apply to any customer engagement manager role that fits.
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