Senior Level Customer Engagement Manager Jobs

Director, Product Management, Surgical Digital Health - Patient Engagement & Clinical Decision Algorithms

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Director, Product Management, Surgical Digital Health - Patient Engagement & Clinical Decision Algorithms supporting Digital Health Solutions team you will be trusted to be responsible for defining and delivering digital products that enhance the patient and surgeon experience across the ophthalmic care journey. This role drives the vision, development, and commercialization of patient engagement SaaS solutions and AI-powered clinical decision support algorithms.

As a key leader within Alcon’s Digital function, this role combines product strategy, clinical insight, and advanced technologies (AI/ML, data analytics, cloud platforms) to improve patient engagement workflows, optimize clinical outcomes, and enable personalized patient care at scale. This will be out of our Fort Worth, TX office.

In this role, a typical day will include:

Product Strategy & Execution

• Define and execute the product strategy and roadmap for:
  • Patient Engagement platforms
  • AI Clinical Decision Support algorithms
• Drive end-to-end product lifecycle from ideation through launch and continuous improvement
• Ensure alignment with business priorities, clinical needs, and global market dynamics
• Deliver scalable, modular, and reusable platform capabilities

AI & Clinical Innovation

• Lead the development of AI-powered clinical decision support solutions that improve surgeon decision-making and patient outcomes
• Partner with clinical SMEs to ensure safety, efficacy, and real-world usability
• Integrate algorithms seamlessly into user workflows to maximize adoption

Cross-Functional Leadership

• Partner with Engineering, Quality, Regulatory, Medical, and Commercial teams to deliver compliant, high-quality products
• Collaborate across surgical franchise and vision care portfolios to ensure a cohesive digital ecosystem
• Align global stakeholders on shared product vision and priorities

Product Development Excellence

• Own and prioritize product backlog, ensuring clarity, value, and execution readiness
• Define product requirements, epics, user stories, and acceptance criteria
• Ensure adherence to quality systems, regulatory requirements, and data privacy standards
• Drive agile best practices across teams

Customer & Market Focus

• Engage with surgeons, staff, clinicians, and patients to gather insights and validate solutions
• Translate user needs into differentiated product experiences
• Continuously improve products based on feedback and performance metrics

Team Leadership & Culture

• Build, lead, and develop a high-performing team of product analysts
• Foster a culture of innovation, accountability, collaboration, and speed
• Mentor talent and create a strong pipeline of future product leaders

Thought Leadership & Representation

• Serve as a digital health thought leader internally and externally
• Represent Alcon at customer engagements, partnerships, and industry events
• Evangelize the value of digital health solutions across the organization

Impact

This role directly shapes Alcon’s ability to:

• Deliver superior clinical outcomes through data-driven decision-making
• Enhance patient experiences across the surgical journey
• Drive digital transformation and long-term growth in surgical ophthalmology

Up to 20% domestic and international travel

Preferred Knowledge and Skills:

• Strong proven experience in SAAS product development, preferably within the medical industry
• Understanding of the patient journey in ophthalmology
• Experience integrating AI algorithms into customer-facing digital products

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +18 yrs.; Assoc.+14 yrs.; M.S.+7 yrs.; PhD+6 yrs.)
• The ability to fluently read, write, understand, and communicate in English
• 10 Years of Relevant Experience
• 6 Years of Demonstrated Leadership

HOW YOU CAN THRIVE AT ALCON:

• See your career like never before with focused growth and development opportunities
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

Alcon Careers

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.