Mid Level Customer Engagement Manager Jobs
Mid level customer engagement manager jobs go to professionals ready to own retention programs end to end, guide junior team members, and shape customer strategy with limited day-to-day oversight. Roles run across Technology & Software, Healthcare & Medical Services, and Retail, with a strong mix of remote and hybrid opportunities, and employers like Harvey, CluePoints, and KLA hiring at this level now.
Find JobsOverview
Showing 5 of 10+ Mid Level Customer Engagement Manager jobs
Job Highlights
- Develops and executes customer-focused communications and digital content that support the customer journey across the Americas. The role partners with business units and commercial teams to identify customer stories, product and application successes, trade show opportunities, and market-relevant topics, then activates them through clear, on-brand content across owned and social channels.
- Supports proactive communication by turning business priorities into measurable content programs that strengthen customer engagement, improve regional visibility, and support business growth. The role manages editorial planning, regional social media activation, digital content coordination, and performance reporting, while aligning local execution with LANXESS brand and messaging standards.
- Contributes to internal communications activities, helping translate business priorities, achievements, and organizational updates into clear and engaging employee communications.
- Ability to manage competing requests, coordinate input from commercial and communications stakeholders, and decide how best to adapt stories for social media, web, owned channels, trade shows, and other customer-facing touchpoints.
- The position requires creativity, strong project management, and data-informed decision-making to improve reach, engagement, content quality, and customer relevance while escalating sensitive, reputational, or media-related topics to the Strategic Communications Manager.
Experience / Skills
- Bachelor's Degree in Communications, Marketing, Journalism, Business Administration or a closely related field.
- 3-5 years of relevant experience.
- Ability to develop clear, on-brand written, visual, and multimedia content for digital, social, and owned channels.
- Partner with business units and commercial teams to identify customer stories, product/application successes, trade show opportunities, and market-relevant topics.
- Manage regional social media activation, including content calendars, publishing coordination, audience targeting, employee advocacy support, and performance monitoring.
- Develop clear and engaging internal communications content that helps employees understand business priorities, organizational updates, and company achievements.
- Ability to use content, social media, and customer journey analytics to evaluate performance and recommend improvements.
- This is a HYBRID role with an on-site presence required in the Pittsburgh, Pennsylvania office at a minimum of 3-4 days per week every week.
Location: Pittsburgh
Employee Type: Regular
Who we are
LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.
Be part of it!
What we offer
- Compensation We offer competitive compensation packages, inclusive of a global bonus program. The established starting salary for this position, in this location, is $78,900. Please note, the actual compensation may vary based on geographic location, work experience, education, and skill level.
- Comprehensive Benefits We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
- Work-Life & Flexibility We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
- Training & Development We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
- Diversity LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.
LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors.
We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!
Join the LANXESS team!
Job Highlights
- Develops and executes customer-focused communications and digital content that support the customer journey across the Americas. The role partners with business units and commercial teams to identify customer stories, product and application successes, trade show opportunities, and market-relevant topics, then activates them through clear, on-brand content across owned and social channels.
- Supports proactive communication by turning business priorities into measurable content programs that strengthen customer engagement, improve regional visibility, and support business growth. The role manages editorial planning, regional social media activation, digital content coordination, and performance reporting, while aligning local execution with LANXESS brand and messaging standards.
- Contributes to internal communications activities, helping translate business priorities, achievements, and organizational updates into clear and engaging employee communications.
- Ability to manage competing requests, coordinate input from commercial and communications stakeholders, and decide how best to adapt stories for social media, web, owned channels, trade shows, and other customer-facing touchpoints.
- The position requires creativity, strong project management, and data-informed decision-making to improve reach, engagement, content quality, and customer relevance while escalating sensitive, reputational, or media-related topics to the Strategic Communications Manager.
Experience / Skills
- Bachelor's Degree in Communications, Marketing, Journalism, Business Administration or a closely related field.
- 3-5 years of relevant experience.
- Ability to develop clear, on-brand written, visual, and multimedia content for digital, social, and owned channels.
- Partner with business units and commercial teams to identify customer stories, product/application successes, trade show opportunities, and market-relevant topics.
- Manage regional social media activation, including content calendars, publishing coordination, audience targeting, employee advocacy support, and performance monitoring.
- Develop clear and engaging internal communications content that helps employees understand business priorities, organizational updates, and company achievements.
- Ability to use content, social media, and customer journey analytics to evaluate performance and recommend improvements.
- This is a HYBRID role with an on-site presence required in the Pittsburgh, Pennsylvania office at a minimum of 3-4 days per week every week.
Location: Pittsburgh
Employee Type: Regular
Who we are
LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.
Be part of it!
What we offer
- Compensation We offer competitive compensation packages, inclusive of a global bonus program. The established starting salary for this position, in this location, is $78,900. Please note, the actual compensation may vary based on geographic location, work experience, education, and skill level.
- Comprehensive Benefits We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
- Work-Life & Flexibility We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
- Training & Development We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
- Diversity LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.
LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors.
We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!
Join the LANXESS team!
See All 10 Mid Level Customer Engagement Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMid Level Customer Engagement Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
- Retail
- Manufacturing
- Medical Devices
Mid Level Customer Engagement Manager Jobs: Frequently Asked Questions
How do I get a mid level customer engagement manager job?
Position yourself around ownership, not just execution. Highlight campaigns or programs you ran independently, metrics you moved, and decisions you made without close supervision. Employers at this level want evidence of strategic thinking alongside hands-on skills, so lead with outcomes in your resume and interviews. Tailoring your application to show cross-functional collaboration and customer retention impact will set you apart from candidates who only describe their tasks.
Which companies hire mid level customer engagement managers?
Companies hiring mid level customer engagement managers right now include Harvey, CluePoints, and KLA, based on current listings on Migrate Mate as of August 2026. Hiring at this level covers a wide range of organizations, from growth-stage technology companies to established consumer brands that rely on structured engagement programs to drive customer loyalty and lifetime value.
Are there remote mid level customer engagement manager jobs?
Yes, with solid availability across the country. About 63% of mid level customer engagement manager openings are remote or hybrid as of August 2026, reflecting how broadly this function has shifted to flexible work arrangements. Many employers hiring at this level expect candidates to coordinate across time zones, so comfort with asynchronous communication is often an implicit requirement in remote postings.
How do I move up to a mid level customer engagement manager role?
Getting to mid level comes down to building a record of ownership over time. Early in your career, focus on deepening one area, whether lifecycle marketing, customer success, or community programs, until you can run projects without step-by-step guidance. Taking on measurable work like reducing churn or improving onboarding completion, and documenting the results, is what makes the jump from junior contributor to mid level credible to hiring managers.
Which industries hire the most mid level customer engagement managers?
Mid Level customer engagement manager roles concentrate in Technology & Software, Healthcare & Medical Services, and Retail, based on current listings on Migrate Mate as of August 2026. These sectors tend to drive hiring at this level because they depend on recurring revenue, subscriber retention, or long-term customer relationships, all of which require dedicated engagement professionals who can operate with meaningful autonomy.