Remote Customer Engagement Manager Jobs
Remote customer engagement manager jobs are in high demand across the U.S., with remote-first firms and distributed teams actively hiring to manage client relationships and retention programs from anywhere. Industries driving the most remote openings include technology, SaaS, financial services, and healthcare. Employers hiring remotely right now include Datavant, Baker Tilly Canada, and Samsara. See the openings below and apply to the ones that match your experience.
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Showing 5 of 154+ Remote Customer Engagement Manager jobs
INTRODUCTION
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
ROLE AND RESPONSIBILITIES
The Senior Digital Engagement Manager, Campaign Strategy is a senior individual contributor responsible for designing and executing integrated, data-driven campaigns across the customer lifecycle. This role sits within Marketing and focuses on driving engagement, pipeline influence, customer growth, and retention through coordinated campaign strategy.
This role functions as an end-to-end campaign strategist, aligning messaging, targeting, and channel execution across Marketing, Sales, and Customer Success to ensure a consistent customer journey from prospect through expansion.
Success in this role is measured by campaign performance, pipeline contribution, customer engagement, and measurable impact across acquisition, adoption, and growth.
Key Responsibilities:
- Own campaign strategy, planning, execution, and optimization across lifecycle stages including acquisition, onboarding, adoption, and expansion
- Design and execute integrated, multi-channel campaigns across email, web, digital, and in-product surfaces aligned to Marketing and Customer Success priorities
- Build and scale lifecycle programs based on audience segmentation, behavioral signals, and business objectives
- Create and adapt content assets (email, web content, etc.) in alignment with brand guidelines, approved messaging, and visual standards
- Partner closely with Product Marketing, Demand Generation, Customer Success, Sales, and Digital to align messaging, timing, and targeting across the customer journey
- Translate go-to-market priorities into coordinated campaigns that drive pipeline, engagement, and customer growth
- Collaborate with Marketing Operations to execute campaigns and ensure data integrity, targeting accuracy, and reporting consistency
- Leverage AI-powered tools to enhance campaign strategy, segmentation, personalization, and performance optimization
- Leverage account-based and segment-based strategies to support strategic accounts and priority initiatives
- Track, analyze, and report on campaign performance including engagement, pipeline influence, and downstream impact
- Continuously refine campaign strategy based on performance insights, experimentation, and evolving business priorities
- Serve as a subject-matter expert on digital campaign strategy, lifecycle engagement, and performance measurement
BASIC QUALIFICATIONS
- 7–10+ years of experience in B2B marketing, campaign strategy, lifecycle marketing, or digital engagement, preferably in SaaS or technology
- Proven experience designing and executing multi-channel campaigns tied to pipeline, engagement, or revenue outcomes
- Strong hands-on experience with marketing automation and CRM platforms such as Salesforce Marketing Cloud, Salesforce, and related tools
- Demonstrated ability to translate go-to-market strategy into scalable, measurable campaigns
- Strong analytical skills with the ability to use data to drive targeting, optimization, and performance measurement
- Experience leveraging AI tools
- Excellent communication and cross-functional influencing skills
- Highly organized and able to manage multiple campaigns and priorities in a fast-paced environment
PREFERRED QUALIFICATIONS
- Experience supporting full-funnel campaign strategy including demand generation, lifecycle, and customer marketing
- Familiarity with account-based marketing strategies and intent data platforms
- Experience with digital experience platforms, in-product engagement, or web personalization
- Bachelor’s degree in Marketing, Business, Communications, or related field
LOCATION
- This is a remote-based position that can be located anywhere in the United States or Canada.
LI-Remote
The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
San Francisco Bay Area:
133,400 - 200,100 USD Annual
Select US Metros and States:
116,000 - 174,000 USD Annual
Other US Locations:
104,400 - 156,600 USD Annual
As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
About us
PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com.
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once-in-a-generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
If you are a person with a disability needing assistance with the application process please:
- Email us at calix.interview@calix.com; or
- Call us at +1 (408) 514-3000.
Calix is a Drug Free Workplace.
INTRODUCTION
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
ROLE AND RESPONSIBILITIES
The Senior Digital Engagement Manager, Campaign Strategy is a senior individual contributor responsible for designing and executing integrated, data-driven campaigns across the customer lifecycle. This role sits within Marketing and focuses on driving engagement, pipeline influence, customer growth, and retention through coordinated campaign strategy.
This role functions as an end-to-end campaign strategist, aligning messaging, targeting, and channel execution across Marketing, Sales, and Customer Success to ensure a consistent customer journey from prospect through expansion.
Success in this role is measured by campaign performance, pipeline contribution, customer engagement, and measurable impact across acquisition, adoption, and growth.
Key Responsibilities:
- Own campaign strategy, planning, execution, and optimization across lifecycle stages including acquisition, onboarding, adoption, and expansion
- Design and execute integrated, multi-channel campaigns across email, web, digital, and in-product surfaces aligned to Marketing and Customer Success priorities
- Build and scale lifecycle programs based on audience segmentation, behavioral signals, and business objectives
- Create and adapt content assets (email, web content, etc.) in alignment with brand guidelines, approved messaging, and visual standards
- Partner closely with Product Marketing, Demand Generation, Customer Success, Sales, and Digital to align messaging, timing, and targeting across the customer journey
- Translate go-to-market priorities into coordinated campaigns that drive pipeline, engagement, and customer growth
- Collaborate with Marketing Operations to execute campaigns and ensure data integrity, targeting accuracy, and reporting consistency
- Leverage AI-powered tools to enhance campaign strategy, segmentation, personalization, and performance optimization
- Leverage account-based and segment-based strategies to support strategic accounts and priority initiatives
- Track, analyze, and report on campaign performance including engagement, pipeline influence, and downstream impact
- Continuously refine campaign strategy based on performance insights, experimentation, and evolving business priorities
- Serve as a subject-matter expert on digital campaign strategy, lifecycle engagement, and performance measurement
BASIC QUALIFICATIONS
- 7–10+ years of experience in B2B marketing, campaign strategy, lifecycle marketing, or digital engagement, preferably in SaaS or technology
- Proven experience designing and executing multi-channel campaigns tied to pipeline, engagement, or revenue outcomes
- Strong hands-on experience with marketing automation and CRM platforms such as Salesforce Marketing Cloud, Salesforce, and related tools
- Demonstrated ability to translate go-to-market strategy into scalable, measurable campaigns
- Strong analytical skills with the ability to use data to drive targeting, optimization, and performance measurement
- Experience leveraging AI tools
- Excellent communication and cross-functional influencing skills
- Highly organized and able to manage multiple campaigns and priorities in a fast-paced environment
PREFERRED QUALIFICATIONS
- Experience supporting full-funnel campaign strategy including demand generation, lifecycle, and customer marketing
- Familiarity with account-based marketing strategies and intent data platforms
- Experience with digital experience platforms, in-product engagement, or web personalization
- Bachelor’s degree in Marketing, Business, Communications, or related field
LOCATION
- This is a remote-based position that can be located anywhere in the United States or Canada.
LI-Remote
The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
San Francisco Bay Area:
133,400 - 200,100 USD Annual
Select US Metros and States:
116,000 - 174,000 USD Annual
Other US Locations:
104,400 - 156,600 USD Annual
As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
About us
PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com.
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once-in-a-generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
If you are a person with a disability needing assistance with the application process please:
- Email us at calix.interview@calix.com; or
- Call us at +1 (408) 514-3000.
Calix is a Drug Free Workplace.
See All 154+ Remote Customer Engagement Manager Jobs
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Find JobsRemote Customer Engagement Manager Job Market
Who's Hiring
- Datavant24
- Baker Tilly Canada24
- Samsara12
- Alliant Insurance Services8
- Sound Agriculture6
Top Industries Hiring
- Technology & Software25
- Accounting & Auditing24
- Electronics & Hardware17
- Insurance8
- Consulting & Professional Services7
What Employers Look For
The qualifications that appear most often in remote customer engagement manager jobs.
- 3-5 years of experience in customer success, account management, or CRM-driven marketing roles
- Proficiency with CRM or customer engagement platforms such as Salesforce, Gainsight, or HubSpot
- Demonstrated ability to improve customer retention, satisfaction scores, or lifetime value
- Experience designing and executing omnichannel customer lifecycle or loyalty programs
- Strong cross-functional collaboration with sales, product, and marketing teams
- Bachelor's degree in business, marketing, communications, or a related field
Tips for Your Remote Customer Engagement Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer engagement manager openings from across the U.S. in one place so you can find roles that match your background and apply directly. Early applications stand out before hiring managers are reviewing a full pipeline.
Show async communication skills upfront
Remote customer engagement managers spend more time writing than talking. Make your cover letter and any written materials crisp and structured, because remote hiring managers treat your written application as a live sample of how you'll communicate with customers and teammates.
Document your remote customer work concretely
List the CRM platforms you've worked in, the customer segments you've managed digitally, and the outcomes you drove, such as retention rates or expansion revenue. Remote employers want to see you've already operated without in-person support, not just that you're open to it.
Prepare for tool-specific screening questions
Remote customer engagement manager interviews frequently include questions about Salesforce, HubSpot, Gainsight, or Intercom depending on the company's stack. Know which tools the job posting lists and be ready to walk through a workflow you've run in each one.
Research the company's remote culture before your interview
Look for signals like publicly documented onboarding processes, async-first communication norms, or remote team pages. Asking one specific question about how the customer engagement team collaborates across time zones shows you understand what remote work actually requires in this role.
Remote Customer Engagement Manager Jobs: Frequently Asked Questions
How do I get a remote customer engagement manager job?
Remote customer engagement manager roles go to candidates who can demonstrate self-direction and strong written communication, since remote teams rely heavily on async updates and documentation. Target remote-first SaaS companies, subscription businesses, and tech-enabled services firms, as they hire customer engagement managers remotely most consistently. Showing CRM proficiency, experience managing customer lifecycles digitally, and examples of proactive outreach you initiated independently gives you a clear edge.
Which companies hire remote customer engagement managers?
Companies hiring remote customer engagement managers right now include Datavant, Baker Tilly Canada, and Samsara, based on current remote listings on Migrate Mate as of June 2026. Remote-first technology companies, SaaS platforms, and distributed financial services firms account for the largest share of these openings, as their customer bases are inherently digital and their teams are built to work across time zones.
Can you get a remote customer engagement manager job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to manage customer relationships independently from day one without on-site support. Smaller SaaS startups and growth-stage tech companies are most likely to hire candidates with limited formal experience. Showing familiarity with CRM tools, documenting any customer-facing work you've done, and demonstrating clear written communication skills can open the door when a formal title isn't on your resume yet.
Do you need a degree for remote customer engagement manager jobs?
Not always. Remote employers for this role weigh demonstrated results over credentials, particularly evidence of customer retention, expansion revenue, or measurable satisfaction improvements you've driven. Experience with CRM platforms, strong written communication, and a portfolio of customer outcomes matter more in most hiring conversations than the degree itself, especially at remote-first technology and SaaS companies where performance data speaks louder.
Which industries hire the most remote customer engagement managers?
Most remote customer engagement manager openings sit in Technology & Software, Accounting & Auditing, and Electronics & Hardware, per current remote listings on Migrate Mate as of June 2026. Those sectors hire customer engagement managers remotely because their customer relationships are managed entirely through digital channels, making distributed team structures a natural fit for the role.
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