Remote Customer Engagement Manager Jobs
Remote customer engagement manager jobs are in high demand across the U.S., with remote-first firms and distributed teams actively hiring to manage client relationships and retention programs from anywhere. Industries driving the most remote openings include technology, SaaS, financial services, and healthcare. Employers hiring remotely right now include KLA, Sciton, and ZS Associates. See the openings below and apply to the ones that match your experience.
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Showing 5 of 19+ Remote Customer Engagement Manager jobs
About the role
Solar Service is who Texans call when their solar stops working. We don't sell or install systems — we repair, maintain and upgrade what's already on the roof, whoever put it there. Since 2017 that's earned us more than 1,200 five-star reviews across Austin and San Antonio.
You'll own the customer from the first ring of the phone to the technician pulling into their driveway. Homeowners call because production dropped, the monitoring app went dark, or the company that installed their system stopped answering — and most have no idea what's actually wrong. You listen, work out what they need, explain it in plain English, and earn the booking. Then you own the calendar — building the schedule, routing technicians across Austin and San Antonio, managing ETAs, and catching conflicts before a customer ever feels one. It all runs through one system, and we'll teach it to you.
We're a small Austin company in an industry that isn't going anywhere, and we're growing. For you that means seeing the whole business instead of one slice of it, working directly with the owners, and real room to grow into more.
Compensation - What's in it for You?
Base salary is $55,000. Commission and bonuses sit on top and are uncapped — no ceiling, no quota where you stop earning.
A solid first year lands around $75,000. Our current top performer cleared $85,000 in year one. That's a real person on this team, not a projection.
Flexibility: hybrid remote with in office only being two days. We're not going to breathe over your neck and micro-manage you. On the other hand, this is a role for self starters and it pays upon performance.
We send you to Home Service Freedom and Pantheon every year the two best national home service conference in Las Vegas and Florida respectively. A few days on the road, and the best weeks of professional development this industry has.
What you'll do
- Answer inbound calls from homeowners and figure out what's actually going on with their system
- Explain the problem and the fix in language a normal person understands
- Book diagnostics, repairs, cleanings and assessments, and earn the booking rather than just take it
- Follow up with existing customers on open quotes and recommended work
- Talk through our Platinum and Platinum Plus membership plans and sign up the customers they fit
- Build and manage the daily technician schedule across both metros
- Route jobs sensibly, manage ETAs, and solve scheduling conflicts before they reach the customer
- Keep customer records, job notes and dispositions accurate and current
What we're looking for
- Genuinely good on the phone — warm, clear, and unhurried with someone who's frustrated
- Organized enough to hold a live schedule in your head and spot a route that doesn't make sense
- Comfortable picking up new software — you'll be living in our scheduling system all day
- Calm when a technician calls in sick at 7am and four customers need moving
- Curious about how things work — you'll learn more about solar here than you expect to
- Solar, trades, dispatch or home-service call center experience helps, but we'll train the right person
The details
- Hybrid remote, based in Buda, TX (just south of Austin)
- Monday through Friday - 9am-5pm
- In office two days a week
- Closed Sundays for faith and family — we mean it
- Health, dental and vision
- Paid time off
- Direct access to the owners and a clear path to more responsibility
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Work Location: Hybrid remote in Buda, TX 78610
About the role
Solar Service is who Texans call when their solar stops working. We don't sell or install systems — we repair, maintain and upgrade what's already on the roof, whoever put it there. Since 2017 that's earned us more than 1,200 five-star reviews across Austin and San Antonio.
You'll own the customer from the first ring of the phone to the technician pulling into their driveway. Homeowners call because production dropped, the monitoring app went dark, or the company that installed their system stopped answering — and most have no idea what's actually wrong. You listen, work out what they need, explain it in plain English, and earn the booking. Then you own the calendar — building the schedule, routing technicians across Austin and San Antonio, managing ETAs, and catching conflicts before a customer ever feels one. It all runs through one system, and we'll teach it to you.
We're a small Austin company in an industry that isn't going anywhere, and we're growing. For you that means seeing the whole business instead of one slice of it, working directly with the owners, and real room to grow into more.
Compensation - What's in it for You?
Base salary is $55,000. Commission and bonuses sit on top and are uncapped — no ceiling, no quota where you stop earning.
A solid first year lands around $75,000. Our current top performer cleared $85,000 in year one. That's a real person on this team, not a projection.
Flexibility: hybrid remote with in office only being two days. We're not going to breathe over your neck and micro-manage you. On the other hand, this is a role for self starters and it pays upon performance.
We send you to Home Service Freedom and Pantheon every year the two best national home service conference in Las Vegas and Florida respectively. A few days on the road, and the best weeks of professional development this industry has.
What you'll do
- Answer inbound calls from homeowners and figure out what's actually going on with their system
- Explain the problem and the fix in language a normal person understands
- Book diagnostics, repairs, cleanings and assessments, and earn the booking rather than just take it
- Follow up with existing customers on open quotes and recommended work
- Talk through our Platinum and Platinum Plus membership plans and sign up the customers they fit
- Build and manage the daily technician schedule across both metros
- Route jobs sensibly, manage ETAs, and solve scheduling conflicts before they reach the customer
- Keep customer records, job notes and dispositions accurate and current
What we're looking for
- Genuinely good on the phone — warm, clear, and unhurried with someone who's frustrated
- Organized enough to hold a live schedule in your head and spot a route that doesn't make sense
- Comfortable picking up new software — you'll be living in our scheduling system all day
- Calm when a technician calls in sick at 7am and four customers need moving
- Curious about how things work — you'll learn more about solar here than you expect to
- Solar, trades, dispatch or home-service call center experience helps, but we'll train the right person
The details
- Hybrid remote, based in Buda, TX (just south of Austin)
- Monday through Friday - 9am-5pm
- In office two days a week
- Closed Sundays for faith and family — we mean it
- Health, dental and vision
- Paid time off
- Direct access to the owners and a clear path to more responsibility
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Work Location: Hybrid remote in Buda, TX 78610
See All 19 Remote Customer Engagement Manager Jobs
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Find JobsRemote Customer Engagement Manager Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote customer engagement manager jobs.
- 3-5 years of experience in customer success, account management, or CRM-driven marketing roles
- Proficiency with CRM or customer engagement platforms such as Salesforce, Gainsight, or HubSpot
- Demonstrated ability to improve customer retention, satisfaction scores, or lifetime value
- Experience designing and executing omnichannel customer lifecycle or loyalty programs
- Strong cross-functional collaboration with sales, product, and marketing teams
- Bachelor's degree in business, marketing, communications, or a related field
Tips for Your Remote Customer Engagement Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer engagement manager openings from across the U.S. in one place so you can find roles that match your background and apply directly. Early applications stand out before hiring managers are reviewing a full pipeline.
Show async communication skills upfront
Remote customer engagement managers spend more time writing than talking. Make your cover letter and any written materials crisp and structured, because remote hiring managers treat your written application as a live sample of how you'll communicate with customers and teammates.
Document your remote customer work concretely
List the CRM platforms you've worked in, the customer segments you've managed digitally, and the outcomes you drove, such as retention rates or expansion revenue. Remote employers want to see you've already operated without in-person support, not just that you're open to it.
Prepare for tool-specific screening questions
Remote customer engagement manager interviews frequently include questions about Salesforce, HubSpot, Gainsight, or Intercom depending on the company's stack. Know which tools the job posting lists and be ready to walk through a workflow you've run in each one.
Remote Customer Engagement Manager Jobs: Frequently Asked Questions
How do I get a remote customer engagement manager job?
Remote customer engagement manager roles go to candidates who can demonstrate self-direction and strong written communication, since remote teams rely heavily on async updates and documentation. Target remote-first SaaS companies, subscription businesses, and tech-enabled services firms, as they hire customer engagement managers remotely most consistently. Showing CRM proficiency, experience managing customer lifecycles digitally, and examples of proactive outreach you initiated independently gives you a clear edge.
Which companies hire remote customer engagement managers?
Companies hiring remote customer engagement managers right now include KLA, Sciton, and ZS Associates, based on current remote listings on Migrate Mate as of September 2026. Remote-first technology companies, SaaS platforms, and distributed financial services firms account for the largest share of these openings, as their customer bases are inherently digital and their teams are built to work across time zones.
Can you get a remote customer engagement manager job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to manage customer relationships independently from day one without on-site support. Smaller SaaS startups and growth-stage tech companies are most likely to hire candidates with limited formal experience. Showing familiarity with CRM tools, documenting any customer-facing work you've done, and demonstrating clear written communication skills can open the door when a formal title isn't on your resume yet.
Do you need a degree for remote customer engagement manager jobs?
Not always. Remote employers for this role weigh demonstrated results over credentials, particularly evidence of customer retention, expansion revenue, or measurable satisfaction improvements you've driven. Experience with CRM platforms, strong written communication, and a portfolio of customer outcomes matter more in most hiring conversations than the degree itself, especially at remote-first technology and SaaS companies where performance data speaks louder.
Which industries hire the most remote customer engagement managers?
Most remote customer engagement manager openings sit in Manufacturing, Technology & Software, and Healthcare & Medical Services, per current remote listings on Migrate Mate as of September 2026. Those sectors hire customer engagement managers remotely because their customer relationships are managed entirely through digital channels, making distributed team structures a natural fit for the role.
See All 19 Remote Customer Engagement Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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