Customer Experience Agent Jobs in Iowa
Customer Experience Agent jobs in Iowa are open across West Des Moines, Cedar Rapids, and Davenport and other Iowa metros, with employers like The Iowa Clinic, Drake University, and Graceland University hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 7+ Customer Experience Agent jobs
Employment Type:
Full time
Shift:
Day Shift
Description:
Join the MercyOne Family! We are looking to hire a Customer Experience Specialist.
As a Customer Experience Specialist at MercyOne, you will receive customer and family complaints, coordinate investigation and aid in resolution through closure. Serve as a consulting resource to leaders, physicians, and colleagues on matters related to the MercyOne experience. Supply data summaries regarding the customer experience and provide areas of opportunity for improvements. Ensure that MercyOne is in compliance with grievance rules and regulations. Work in collaboration with Eastern Division.
Schedule:
- Monday - Friday days
Education:
- Bachelor's Degree or equivalent experience
- More than 2 years experience required.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
LOCATION:
Davenport/Quad Cities
Davenport and the Quad Cities region combine affordability with vibrant culture. Families benefit from the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails and year-round festivals, plus easy access to Chicago and Des Moines for weekend trips.
MercyOne Genesis Davenport Medical Center, established in 1869, is one of the largest employers in the Quad Cities, with a workforce of nearly 5,000 employees. The non-profit regional health system has 674 licensed beds and more than 70 locations, serving a 17-county bi-state region of the Quad Cities in eastern Iowa and western Illinois. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging, lab and weight-management services. Recognition includes IBM Watson top-15 health system, Leapfrog “A” safety grade, U.S. News top-ranked hospital, national quality leadership, IT Most Wired, nursing excellence designations and Great Iowa Nurse honorees.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Employment Type:
Full time
Shift:
Day Shift
Description:
Join the MercyOne Family! We are looking to hire a Customer Experience Specialist.
As a Customer Experience Specialist at MercyOne, you will receive customer and family complaints, coordinate investigation and aid in resolution through closure. Serve as a consulting resource to leaders, physicians, and colleagues on matters related to the MercyOne experience. Supply data summaries regarding the customer experience and provide areas of opportunity for improvements. Ensure that MercyOne is in compliance with grievance rules and regulations. Work in collaboration with Eastern Division.
Schedule:
- Monday - Friday days
Education:
- Bachelor's Degree or equivalent experience
- More than 2 years experience required.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
LOCATION:
Davenport/Quad Cities
Davenport and the Quad Cities region combine affordability with vibrant culture. Families benefit from the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails and year-round festivals, plus easy access to Chicago and Des Moines for weekend trips.
MercyOne Genesis Davenport Medical Center, established in 1869, is one of the largest employers in the Quad Cities, with a workforce of nearly 5,000 employees. The non-profit regional health system has 674 licensed beds and more than 70 locations, serving a 17-county bi-state region of the Quad Cities in eastern Iowa and western Illinois. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging, lab and weight-management services. Recognition includes IBM Watson top-15 health system, Leapfrog “A” safety grade, U.S. News top-ranked hospital, national quality leadership, IT Most Wired, nursing excellence designations and Great Iowa Nurse honorees.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
See All 7 Customer Experience Agent Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Agent Jobs by City in Iowa
Where Iowa roles are concentrated, by current openings.
Customer Experience Agent Job Market in Iowa
A snapshot from current Iowa openings, updated as new roles post.
Who's Hiring
- The Iowa Clinic2
- Drake University1
- Graceland University1
- Michaels1
- Trinity Health1
Top Industries Hiring
- Healthcare & Medical Services3
- Education2
- Retail2
What Iowa Employers Look For
The qualifications that appear most often in customer experience agent jobs across Iowa.
- 1-3 years of customer-facing support or service experience in a high-volume environment
- Proficiency with CRM or helpdesk platforms such as Zendesk, Salesforce, or Freshdesk
- Strong written and verbal communication skills with demonstrated empathy and de-escalation ability
- Ability to meet or exceed CSAT, average handle time, and first-contact resolution targets
- High school diploma or equivalent required, associate or bachelor's degree often preferred
- Comfort working across multiple channels including phone, email, chat, and social messaging
Customer Experience Agent Jobs in Iowa: Frequently Asked Questions
How many customer experience agent jobs are there in Iowa?
There are 7+ customer experience agent openings in Iowa on Migrate Mate as of June 2026, with the most roles in West Des Moines, Cedar Rapids, and Davenport. New positions post regularly as employers across Iowa hire.
How much do customer experience agents make in Iowa?
Customer experience agents in Iowa earn a median of about $46,090 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $32,450 for the lowest 10% to over $64,540 for the top 10%. Pay rises with experience, specialty, and employer.
Which Iowa cities have the most customer experience agent jobs?
West Des Moines, Cedar Rapids, and Davenport have the most customer experience agent openings in Iowa right now, with additional roles spread across smaller metros statewide.
Which companies hire customer experience agents in Iowa?
Employers hiring customer experience agents in Iowa include The Iowa Clinic, Drake University, and Graceland University, based on current listings on Migrate Mate as of June 2026.
Are there remote customer experience agent jobs in Iowa?
Yes. About 0% of customer experience agent openings tied to Iowa are remote or hybrid as of June 2026. The rest are on-site roles based in Iowa metros.
How do I apply for customer experience agent jobs in Iowa?
You can apply to customer experience agent jobs in Iowa directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Iowa location, then apply to each one that fits.
See All 7 Customer Experience Agent Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
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