Customer Experience Agent Jobs
Customer Experience Agent jobs are open across retail, fintech, healthcare, telecom, and SaaS, at every level from entry-level to senior and team lead, with specializations in technical support, omnichannel service, and customer success. Find a role that fits from the openings below and apply directly.
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Showing 5 of 34+ Customer Experience Agent jobs
SUMMARY OF POSITION:
Under the direction of the Manager of Customer Experience the Customer Experience Agent is the primary order entry resource for assigned customers and is the point person for all incoming customer inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
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First point of contact for all incoming calls and emails to the Customer Experience Department. Provide exceptional support via phone and email to customers, addressing inquiries regarding orders, promotions, shipments, and product details. Actively work to increase sales based upon knowledge of customers and their needs. Ensures calls appropriately managed or redirected when in meetings, on breaks, or out of office.
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Processes orders, including order entry, status updates, backorder management, & prebook management. Ensure accurate documentation of customer requirements for orders placed. Ensure timely and accurate delivery of products all the while developing a strong working relationship with the customer.
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Proactively address and resolve any customer concerns, complaints, or returns, ensuring timely and satisfactory solutions to maintain customer loyalty.
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Work with the CRM system to streamline communication and to build account knowledge. Develop and maintain positive, long-term relationships with customers by understanding their needs and delivering personalized service.
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Stay informed on product offerings and promotions to effectively assist customers with product selection and upsell opportunities.
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Work closely with the cross functional teams to ensure timely fulfillment of orders and initiative-taking communication on any potential delays or stock shortages to customers. Routes all inquiries and account needs to the proper department to develop solutions in the best interest of both the customer and the company. Follow procedures and protocols to ensure consistent service and strong working relationships with team responsible for shipping, delivery, accounting, and technical issues from a customer service perspective.
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Track customer feedback, report on customer service trends, and provide insights to management on customer needs or concerns.
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Travel to support account events, account shows, or industry events.
SUPERVISORY RESPONSIBILITY
This job has no direct supervisory responsibilities of other team members; however, this position will lead the effort as point person for all incoming inquiries to the over assigned accounts.
SUMMARY OF POSITION:
Under the direction of the Manager of Customer Experience the Customer Experience Agent is the primary order entry resource for assigned customers and is the point person for all incoming customer inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
-
First point of contact for all incoming calls and emails to the Customer Experience Department. Provide exceptional support via phone and email to customers, addressing inquiries regarding orders, promotions, shipments, and product details. Actively work to increase sales based upon knowledge of customers and their needs. Ensures calls appropriately managed or redirected when in meetings, on breaks, or out of office.
-
Processes orders, including order entry, status updates, backorder management, & prebook management. Ensure accurate documentation of customer requirements for orders placed. Ensure timely and accurate delivery of products all the while developing a strong working relationship with the customer.
-
Proactively address and resolve any customer concerns, complaints, or returns, ensuring timely and satisfactory solutions to maintain customer loyalty.
-
Work with the CRM system to streamline communication and to build account knowledge. Develop and maintain positive, long-term relationships with customers by understanding their needs and delivering personalized service.
-
Stay informed on product offerings and promotions to effectively assist customers with product selection and upsell opportunities.
-
Work closely with the cross functional teams to ensure timely fulfillment of orders and initiative-taking communication on any potential delays or stock shortages to customers. Routes all inquiries and account needs to the proper department to develop solutions in the best interest of both the customer and the company. Follow procedures and protocols to ensure consistent service and strong working relationships with team responsible for shipping, delivery, accounting, and technical issues from a customer service perspective.
-
Track customer feedback, report on customer service trends, and provide insights to management on customer needs or concerns.
-
Travel to support account events, account shows, or industry events.
SUPERVISORY RESPONSIBILITY
This job has no direct supervisory responsibilities of other team members; however, this position will lead the effort as point person for all incoming inquiries to the over assigned accounts.
See All 34+ Customer Experience Agent Jobs
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Find JobsCustomer Experience Agent Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Aaa Club Alliance13
- Latham & Watkins LLP5
- Compass3
- AAA Club Alliance2
- Whatnot2
Top Industries Hiring
- Hospitality & Tourism15
- Law & Legal Services6
- Healthcare & Medical Services3
- Retail3
- Construction & Real Estate1
What Employers Look For
The qualifications that appear most often in customer experience agent jobs.
- 1-3 years of customer-facing support or service experience in a high-volume environment
- Proficiency with CRM or helpdesk platforms such as Zendesk, Salesforce, or Freshdesk
- Strong written and verbal communication skills with demonstrated empathy and de-escalation ability
- Ability to meet or exceed CSAT, average handle time, and first-contact resolution targets
- High school diploma or equivalent required, associate or bachelor's degree often preferred
- Comfort working across multiple channels including phone, email, chat, and social messaging
Tips for Your Customer Experience Agent Job Search
Quantify resolution metrics on your resume
Customer experience agent resumes stand out when they show concrete outcomes: first-contact resolution rates, average handle time improvements, or CSAT score changes you influenced. Hiring managers scan for proof you move the needle, not just that you answered tickets.
Match your application to the channel stack
Job postings often list the exact platforms a team uses, whether that's Zendesk, Salesforce Service Cloud, or Intercom. Mirror that language in your resume and cover letter so your application clears keyword filters and signals you won't need a long ramp-up.
Apply early to roles that fit
Migrate Mate lists customer experience agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by support tier and vertical
Filter your search by industry and escalation tier. A Tier 2 technical support role in healthtech demands different preparation than a Tier 1 e-commerce chat role. Applying to the right tier prevents you from being screened out for being overqualified or underqualified.
Prepare a mock troubleshooting walkthrough
Many customer experience interviews include a live scenario where you resolve a simulated customer issue. Practice talking through your reasoning aloud: acknowledge the problem, confirm understanding, explain each step, and close with a follow-up offer. Stumbling here is a common disqualifier.
Negotiate schedule and channel expectations upfront
Before accepting an offer, clarify whether the role requires weekend shifts, phone-only work, or rotating queues. These details affect day-to-day fit significantly, and raising them after signing puts you at a disadvantage during your first performance review cycle.
Customer Experience Agent Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience agents?
The companies hiring the most customer experience agents right now include Aaa Club Alliance, Latham & Watkins LLP, and Compass, with the largest share of openings in California, Texas, and Ohio, based on current listings on Migrate Mate as of June 2026. Demand is especially concentrated in retail, telecom, and SaaS companies managing high inbound contact volumes.
How many customer experience agent jobs are remote?
About 18% of customer experience agent openings are fully remote or hybrid as of June 2026, making it one of the more flexible roles across service functions. Chat and email-based support positions tend to carry the highest share of remote availability, while phone-heavy or technical escalation roles more often require on-site or hybrid arrangements.
How do you become a customer experience agent?
Most customer experience agent roles are accessible without a college degree if you can demonstrate communication skills and composure under pressure. Start by gaining experience in any customer-facing environment, learn a major helpdesk platform like Zendesk or Salesforce, and build familiarity with quality metrics like CSAT and first-contact resolution. Applying to entry-level or Tier 1 positions is the most direct path in.
Can you get hired as a customer experience agent with no experience?
Yes, many companies hire customer experience agents with no formal support experience if you can show strong communication skills and a history of working with the public in any capacity. Retail, food service, or front-desk work all translate well. Emphasizing your ability to stay calm during difficult interactions and your willingness to learn the company's tools goes a long way in entry-level applications.
What does the customer experience agent interview process look like?
Most customer experience agent interviews include an initial phone or video screen focused on availability and basic communication skills, followed by a behavioral round using situational questions about handling difficult customers or competing priorities. Many employers add a practical component where you walk through a mock support scenario in real time. Some teams also ask you to do a short written exercise to assess response quality and tone.
Where can I find and apply to customer experience agent jobs?
You can find and apply to customer experience agent jobs on Migrate Mate, which lists current openings from across the United States in one place. Search by location, industry, or seniority level to narrow down roles that match your background, then apply directly to each listing that fits.
See All 34+ Customer Experience Agent Jobs
Jump back to the full list of openings and apply to any customer experience agent role that fits.
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