Customer Experience Agent Jobs
Customer Experience Agent jobs are open across retail, fintech, healthcare, telecom, and SaaS companies, at every level from entry-level to senior and team lead, with specializations in technical support, customer success, and complaint resolution. Find a role that fits below and apply directly.
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Showing 5 of 16+ Customer Experience Agent jobs
At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint.
If you’re inspired by thoughtful design, meaningful relationships, and being part of a team that’s shaping extraordinary interiors, we invite you to apply for Customer Experience Agent. In this role, you’ll be responsible for providing outstanding service that reflects the elegance and craftsmanship our brand is known for. The Customer Experience Agent schedule is Monday – Friday 10:30am-7:30pm working from their home office.
What You’ll Be Doing
Support
- Deliver concierge-level support across email, chat, and phone
- Process quotes and orders with efficiency and grace
- Ensure on-time, accurate deliveries by following established shipping protocols
- Resolve concerns with empathy and finesse, tailored to Designers, Partners, and Distributors
- Build lasting relationships by proactively following through
Resolutions
- Anticipate and resolve client issues before they escalate
- Apply your knowledge of internal systems to troubleshoot with sophistication
- Prioritize inquiries with elegance and urgency
- Accurately process cases, refunds, and credits with seamless cross-departmental communication
- Stay fluent in PJ product offerings and installation know-how to guide clients confidently
Data & Order Entry
- Maintain impeccable documentation within CRM, ERP, and helpdesk platforms
- Record and update ticket progress with clarity and consistency
- Process customer orders with precision and speed, all within SLA timeframes
What You Bring to the Table
- Minimum of 2 years’ experience in customer support, sales support, and/or retail
- Experience with Helpdesk Ticketing Platforms, Omnichannel Customer Support Platforms and CRM systems is preferred
- Superior communication skills, including verbal, written, and interpersonal abilities, with a strong focus on problem-solving, decision-making and de-escalation
- Must be able to read, write and speak in English
The Phillip Jeffries Experience
At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.
Your Compensation Journey
- Competitive hourly wage starting at $26 an hour, based on your experience and technical expertise
- Annual bonus opportunity to reward your performance
- Cost of Living increases that honor your growth and commitment
- Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required
Health Benefits That Take Care of You
- Comprehensive medical coverage with employee premiums as low as $50 per month
- Coverage options for spouse, domestic partner, civil union partner, and family
- Health Reimbursement Account (HRA) to offset medical expenses
- Prescription, dental, and vision coverage to support whole-person wellness
- Flexible Spending Accounts (FSAs) for healthcare and dependent care
- Employee Assistance Program that supports your mental, financial, and physical well-being
- Pet insurance for your four-legged companions
Time to Recharge
- 16 paid personal days each year to relax, recharge, or travel
- Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
- Additional paid time off during our annual company closure between Christmas and New Year’s
- Earn extra paid time off by completing your annual wellness physical
- Up to three paid days each year to give back through volunteer work
Career Elevation
- Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success
Perks at Work
- Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
- Access to Working Advantage with discounts on travel, entertainment, and everyday purchases
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint.
If you’re inspired by thoughtful design, meaningful relationships, and being part of a team that’s shaping extraordinary interiors, we invite you to apply for Customer Experience Agent. In this role, you’ll be responsible for providing outstanding service that reflects the elegance and craftsmanship our brand is known for. The Customer Experience Agent schedule is Monday – Friday 10:30am-7:30pm working from their home office.
What You’ll Be Doing
Support
- Deliver concierge-level support across email, chat, and phone
- Process quotes and orders with efficiency and grace
- Ensure on-time, accurate deliveries by following established shipping protocols
- Resolve concerns with empathy and finesse, tailored to Designers, Partners, and Distributors
- Build lasting relationships by proactively following through
Resolutions
- Anticipate and resolve client issues before they escalate
- Apply your knowledge of internal systems to troubleshoot with sophistication
- Prioritize inquiries with elegance and urgency
- Accurately process cases, refunds, and credits with seamless cross-departmental communication
- Stay fluent in PJ product offerings and installation know-how to guide clients confidently
Data & Order Entry
- Maintain impeccable documentation within CRM, ERP, and helpdesk platforms
- Record and update ticket progress with clarity and consistency
- Process customer orders with precision and speed, all within SLA timeframes
What You Bring to the Table
- Minimum of 2 years’ experience in customer support, sales support, and/or retail
- Experience with Helpdesk Ticketing Platforms, Omnichannel Customer Support Platforms and CRM systems is preferred
- Superior communication skills, including verbal, written, and interpersonal abilities, with a strong focus on problem-solving, decision-making and de-escalation
- Must be able to read, write and speak in English
The Phillip Jeffries Experience
At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.
Your Compensation Journey
- Competitive hourly wage starting at $26 an hour, based on your experience and technical expertise
- Annual bonus opportunity to reward your performance
- Cost of Living increases that honor your growth and commitment
- Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required
Health Benefits That Take Care of You
- Comprehensive medical coverage with employee premiums as low as $50 per month
- Coverage options for spouse, domestic partner, civil union partner, and family
- Health Reimbursement Account (HRA) to offset medical expenses
- Prescription, dental, and vision coverage to support whole-person wellness
- Flexible Spending Accounts (FSAs) for healthcare and dependent care
- Employee Assistance Program that supports your mental, financial, and physical well-being
- Pet insurance for your four-legged companions
Time to Recharge
- 16 paid personal days each year to relax, recharge, or travel
- Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
- Additional paid time off during our annual company closure between Christmas and New Year’s
- Earn extra paid time off by completing your annual wellness physical
- Up to three paid days each year to give back through volunteer work
Career Elevation
- Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success
Perks at Work
- Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
- Access to Working Advantage with discounts on travel, entertainment, and everyday purchases
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Customer Experience Agent Jobs by Experience Level
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Who's Hiring
What Employers Look For
The qualifications that appear most often in customer experience agent jobs.
- High school diploma or equivalent with at least one year of customer-facing experience
- Proficiency with CRM platforms such as Salesforce, Zendesk, or HubSpot
- Strong written and verbal communication skills across phone, chat, and email channels
- Experience meeting KPIs including CSAT, first-contact resolution, and average handle time
- Ability to multitask across multiple support tickets or chats simultaneously
- Familiarity with escalation procedures and basic troubleshooting or order management workflows
Tips for Your Customer Experience Agent Job Search
Tailor your resume to the channel
Customer experience agent roles vary by communication channel. Highlight phone, chat, or email experience to match the specific channel listed in each job posting. Recruiters scan for exact channel keywords, so a generic resume will get filtered out before a human reads it.
Quantify resolution and satisfaction results
Generic service language like 'helped customers' won't stand out. Use concrete outcome language: average handle time reduced, first-contact resolution rate improved, or CSAT scores maintained. Hiring managers for CX roles scan for evidence you understand the metrics that actually matter.
Apply early to roles that fit
Migrate Mate lists customer experience agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Most customer experience agent interviews include at least one scenario question about a difficult customer interaction. Prepare two or three specific examples using the situation, action, and result format. Vague answers are the single most common reason qualified candidates don't advance past the first round.
Research the company's CX stack before applying
Job postings for CX roles often name specific platforms in the requirements. If you're unfamiliar with a tool listed, review its documentation or a free trial before your interview. Demonstrating tool awareness, even without direct experience, signals faster ramp-up time to hiring managers.
Negotiate start date and shift schedule together
Customer experience teams often run 24/7 rotations. When you receive an offer, clarify shift expectations before accepting, and negotiate start date alongside shift preference. These details are easier to settle during the offer stage than after your first week begins.
Customer Experience Agent Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience agents?
The most active employers for customer experience agents right now are SmartStop 3PM, RLI, and Whatnot, and the most openings are in Texas, Illinois, and Ohio, based on current listings on Migrate Mate as of September 2026. High-volume hiring tends to cluster in companies scaling their direct-to-consumer operations or transitioning to digital-first support models.
How many customer experience agent jobs are remote?
About 90% of customer experience agent openings are fully remote or hybrid as of September 2026, making it one of the more remote-accessible roles in customer-facing work. Chat-based and email support positions are the most likely to be fully remote, while phone-heavy or in-store CX roles remain predominantly on-site.
How do you become a customer experience agent?
Start by building direct customer-facing experience in any service environment, such as retail, hospitality, or tech support. Learn one or two widely used CRM platforms through free training programs offered by those vendors. Then target entry-level CX openings that match your channel experience, whether phone, chat, or email, and emphasize measurable service outcomes in your application materials.
Can you get hired as a customer experience agent with no experience?
Yes, many employers hire customer experience agents with no formal CX background if you can demonstrate strong communication skills and a service mindset. Retail, food service, or any role involving direct public interaction counts as relevant experience. Highlight your ability to stay composed under pressure, resolve complaints, and follow structured processes, all of which transfer directly to CX work.
What does the customer experience agent interview process look like?
Most customer experience agent interviews include a phone or video screen focused on communication style, followed by one or two rounds of scenario-based questions about handling difficult customers or high-volume situations. Some employers add a written exercise or a mock interaction to assess your actual tone and pacing. The full process typically wraps up faster than in technical or managerial roles.
Where can I find and apply to customer experience agent jobs?
You can find and apply to customer experience agent jobs on Migrate Mate, which lists current openings from employers across the United States. The listings cover roles at every experience level, from entry-level to senior, and include remote, hybrid, and on-site positions. Find roles that fit your background and apply directly to each listing.
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