Customer Experience Agent Jobs
Customer Experience Agent jobs are open across retail, fintech, healthcare, telecom, and SaaS companies, at every level from entry-level to senior and team lead, with specializations in technical support, customer success, and complaint resolution. Find a role that fits below and apply directly.
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Showing 5 of 11+ Customer Experience Agent jobs
About Us
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Position Purpose
Provides front-line operational and customer support. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs. Product support includes personal and/or commercial lines policies.
Principal Duties & Responsibilities
Provide basic operational and customer support to administrators, agents, brokers and policyholders.
Effectively communicate via telephone, chat or email with various internal or external channels.
In response to basic inquiries, research and develop the appropriate answer based on customer channel.
Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.
Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer’s needs.
Assist with other duties as needed.
Education & Experience
Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment
0+ years of related experience for consideration
[OR] equivalent level of education and experience
Knowledge, Skills, & Competencies
Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.
Personal and/or commercial P&C insurance knowledge preferred.
Ability to provide excellent customer service support in a timely and friendly manner.
Detail oriented with good organizational skills.
Ability to follow procedures as outlined by management.
Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
Ability to perform quality work while meeting processing deadlines.
Experience supporting niche insurance products preferred.
Compensation Overview
The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.
Base Pay Range
$20.01 - $26.63Total Rewards
At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
Financial Incentives
Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Work & Life
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Health & Wellness
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Personal & Professional Growth
RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:
Training & certification opportunities
Tuition reimbursement
Education bonuses
Diversity & Inclusion
Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.
RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
About Us
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Position Purpose
Provides front-line operational and customer support. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs. Product support includes personal and/or commercial lines policies.
Principal Duties & Responsibilities
Provide basic operational and customer support to administrators, agents, brokers and policyholders.
Effectively communicate via telephone, chat or email with various internal or external channels.
In response to basic inquiries, research and develop the appropriate answer based on customer channel.
Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.
Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer’s needs.
Assist with other duties as needed.
Education & Experience
Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment
0+ years of related experience for consideration
[OR] equivalent level of education and experience
Knowledge, Skills, & Competencies
Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.
Personal and/or commercial P&C insurance knowledge preferred.
Ability to provide excellent customer service support in a timely and friendly manner.
Detail oriented with good organizational skills.
Ability to follow procedures as outlined by management.
Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
Ability to perform quality work while meeting processing deadlines.
Experience supporting niche insurance products preferred.
Compensation Overview
The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.
Base Pay Range
$20.01 - $26.63Total Rewards
At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
Financial Incentives
Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Work & Life
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Health & Wellness
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Personal & Professional Growth
RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:
Training & certification opportunities
Tuition reimbursement
Education bonuses
Diversity & Inclusion
Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.
RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
Customer Experience Agent Jobs by Experience Level
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Find JobsCustomer Experience Agent Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer experience agent jobs.
- High school diploma or equivalent with at least one year of customer-facing experience
- Proficiency with CRM platforms such as Salesforce, Zendesk, or HubSpot
- Strong written and verbal communication skills across phone, chat, and email channels
- Experience meeting KPIs including CSAT, first-contact resolution, and average handle time
- Ability to multitask across multiple support tickets or chats simultaneously
- Familiarity with escalation procedures and basic troubleshooting or order management workflows
Tips for Your Customer Experience Agent Job Search
Tailor your resume to the channel
Customer experience agent roles vary by communication channel. Highlight phone, chat, or email experience to match the specific channel listed in each job posting. Recruiters scan for exact channel keywords, so a generic resume will get filtered out before a human reads it.
Quantify resolution and satisfaction results
Generic service language like 'helped customers' won't stand out. Use concrete outcome language: average handle time reduced, first-contact resolution rate improved, or CSAT scores maintained. Hiring managers for CX roles scan for evidence you understand the metrics that actually matter.
Apply early to roles that fit
Migrate Mate lists customer experience agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Most customer experience agent interviews include at least one scenario question about a difficult customer interaction. Prepare two or three specific examples using the situation, action, and result format. Vague answers are the single most common reason qualified candidates don't advance past the first round.
Research the company's CX stack before applying
Job postings for CX roles often name specific platforms in the requirements. If you're unfamiliar with a tool listed, review its documentation or a free trial before your interview. Demonstrating tool awareness, even without direct experience, signals faster ramp-up time to hiring managers.
Negotiate start date and shift schedule together
Customer experience teams often run 24/7 rotations. When you receive an offer, clarify shift expectations before accepting, and negotiate start date alongside shift preference. These details are easier to settle during the offer stage than after your first week begins.
Customer Experience Agent Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience agents?
The most active employers for customer experience agents right now are SmartStop 3PM, RLI, and Road ID, and the most openings are in Illinois, Texas, and Idaho, based on current listings on Migrate Mate as of August 2026. High-volume hiring tends to cluster in companies scaling their direct-to-consumer operations or transitioning to digital-first support models.
How many customer experience agent jobs are remote?
About 100% of customer experience agent openings are fully remote or hybrid as of August 2026, making it one of the more remote-accessible roles in customer-facing work. Chat-based and email support positions are the most likely to be fully remote, while phone-heavy or in-store CX roles remain predominantly on-site.
How do you become a customer experience agent?
Start by building direct customer-facing experience in any service environment, such as retail, hospitality, or tech support. Learn one or two widely used CRM platforms through free training programs offered by those vendors. Then target entry-level CX openings that match your channel experience, whether phone, chat, or email, and emphasize measurable service outcomes in your application materials.
Can you get hired as a customer experience agent with no experience?
Yes, many employers hire customer experience agents with no formal CX background if you can demonstrate strong communication skills and a service mindset. Retail, food service, or any role involving direct public interaction counts as relevant experience. Highlight your ability to stay composed under pressure, resolve complaints, and follow structured processes, all of which transfer directly to CX work.
What does the customer experience agent interview process look like?
Most customer experience agent interviews include a phone or video screen focused on communication style, followed by one or two rounds of scenario-based questions about handling difficult customers or high-volume situations. Some employers add a written exercise or a mock interaction to assess your actual tone and pacing. The full process typically wraps up faster than in technical or managerial roles.
Where can I find and apply to customer experience agent jobs?
You can find and apply to customer experience agent jobs on Migrate Mate, which lists current openings from employers across the United States. The listings cover roles at every experience level, from entry-level to senior, and include remote, hybrid, and on-site positions. Find roles that fit your background and apply directly to each listing.
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