Customer Experience Agent Jobs in Nevada
Customer Experience Agent jobs in Nevada are open across Las Vegas, Reno, and Elko and other Nevada metros, with employers like Stord, Stord, and The Home Depot hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 13+ Customer Experience Agent jobs
INTRODUCTION
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
ROLE AND RESPONSIBILITIES
The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position involves strategizing and implementing best practices to optimize customer interactions, managing a team of Customer Experience Associates and Specialists, and ensuring that customer needs are met promptly and effectively. The role requires a blend of strong leadership, deep understanding of logistics operations, and a commitment to continuous improvement in service delivery. As a manager, you will be instrumental in driving the success of the customer experience team, ensuring alignment with Stord's broader operational goals and customer experience standards. The Manager, Customer Experience reports directly to the Director of Customer Experience.
- Strategic Team Leadership: Lead a team of Customer Experience Associates and Specialists with a focus on strategic initiatives that align with Stord's operational goals. Develop and implement best practices for customer engagement and issue resolution.
- Performance Management: Regularly evaluate team performance against company standards and customer satisfaction metrics. Foster a culture of continuous improvement and professional development within the team.
- Complex Escalation Resolution: Take charge of resolving high-level escalations, ensuring effective solutions that maintain customer trust and operational integrity.
- Process Development: Identify areas for process improvement and innovate solutions to enhance customer interaction and operational efficiency.
- Cross-functional engagement: Work closely with Fulfillment Operations, Transportation, and Tech teams to ensure that the understanding of the goals of the customer are aligned and integrated into broader operational processes.
BASIC QUALIFICATIONS
- Bachelor’s degree in Business Administration, Operations/Supply Chain Management, or related field preferred
- Familiarity with OMS, WMS, and CRM tools
- 4+ years of experience in customer service management, logistics or supply chain focus.
- Proven ability in team management and strategic planning.
PREFERRED QUALIFICATIONS
- Previous experience at a start-up is a plus
- Proficiency in WMS, OMS systems and customer service technologies.
- Experience in process improvement and operational management.
- Strong communication and interpersonal skills.
INTRODUCTION
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
ROLE AND RESPONSIBILITIES
The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position involves strategizing and implementing best practices to optimize customer interactions, managing a team of Customer Experience Associates and Specialists, and ensuring that customer needs are met promptly and effectively. The role requires a blend of strong leadership, deep understanding of logistics operations, and a commitment to continuous improvement in service delivery. As a manager, you will be instrumental in driving the success of the customer experience team, ensuring alignment with Stord's broader operational goals and customer experience standards. The Manager, Customer Experience reports directly to the Director of Customer Experience.
- Strategic Team Leadership: Lead a team of Customer Experience Associates and Specialists with a focus on strategic initiatives that align with Stord's operational goals. Develop and implement best practices for customer engagement and issue resolution.
- Performance Management: Regularly evaluate team performance against company standards and customer satisfaction metrics. Foster a culture of continuous improvement and professional development within the team.
- Complex Escalation Resolution: Take charge of resolving high-level escalations, ensuring effective solutions that maintain customer trust and operational integrity.
- Process Development: Identify areas for process improvement and innovate solutions to enhance customer interaction and operational efficiency.
- Cross-functional engagement: Work closely with Fulfillment Operations, Transportation, and Tech teams to ensure that the understanding of the goals of the customer are aligned and integrated into broader operational processes.
BASIC QUALIFICATIONS
- Bachelor’s degree in Business Administration, Operations/Supply Chain Management, or related field preferred
- Familiarity with OMS, WMS, and CRM tools
- 4+ years of experience in customer service management, logistics or supply chain focus.
- Proven ability in team management and strategic planning.
PREFERRED QUALIFICATIONS
- Previous experience at a start-up is a plus
- Proficiency in WMS, OMS systems and customer service technologies.
- Experience in process improvement and operational management.
- Strong communication and interpersonal skills.
See All 13 Customer Experience Agent Jobs in Nevada
Find roles in Nevada that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Agent Jobs by City in Nevada
Where Nevada roles are concentrated, by current openings.
Customer Experience Agent Job Market in Nevada
A snapshot from current Nevada openings, updated as new roles post.
Who's Hiring
- Stord4
- The Home Depot2
- Credit One Bank1
- FirstService Residential1
Top Industries Hiring
- Consulting & Professional Services4
- Retail3
- Airlines1
- Banking & Financial Services1
- Construction & Real Estate1
What Nevada Employers Look For
The qualifications that appear most often in customer experience agent jobs across Nevada.
- 1-3 years of customer-facing support or service experience in a high-volume environment
- Proficiency with CRM or helpdesk platforms such as Zendesk, Salesforce, or Freshdesk
- Strong written and verbal communication skills with demonstrated empathy and de-escalation ability
- Ability to meet or exceed CSAT, average handle time, and first-contact resolution targets
- High school diploma or equivalent required, associate or bachelor's degree often preferred
- Comfort working across multiple channels including phone, email, chat, and social messaging
Customer Experience Agent Jobs in Nevada: Frequently Asked Questions
How many customer experience agent jobs are there in Nevada?
There are 13+ customer experience agent openings in Nevada on Migrate Mate as of June 2026, with the most roles in Las Vegas, Reno, and Elko. New positions post regularly as employers across Nevada hire.
How much do customer experience agents make in Nevada?
Customer experience agents in Nevada earn a median of about $40,560 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $29,340 for the lowest 10% to over $57,930 for the top 10%. Pay rises with experience, specialty, and employer.
Which Nevada cities have the most customer experience agent jobs?
Las Vegas, Reno, and Elko have the most customer experience agent openings in Nevada right now, with additional roles spread across smaller metros statewide.
Which companies hire customer experience agents in Nevada?
Employers hiring customer experience agents in Nevada include Stord, Stord, and The Home Depot, based on current listings on Migrate Mate as of June 2026.
Are there remote customer experience agent jobs in Nevada?
Yes. About 8% of customer experience agent openings tied to Nevada are remote or hybrid as of June 2026. The rest are on-site roles based in Nevada metros.
How do I apply for customer experience agent jobs in Nevada?
You can apply to customer experience agent jobs in Nevada directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Nevada location, then apply to each one that fits.
See All 13 Customer Experience Agent Jobs in Nevada
Find roles in Nevada that match your experience and apply in just a few clicks.
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