Customer Experience Agent Jobs in Tennessee

Customer Experience Tech Support Rep - Bilingual Spanish

Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Our facility in Lebanon is now looking for a Customer Experience Tech Support Rep - Bilingual Spanish.

Purpose of the position:

Diagnose and resolve issues with power wheelchairs, including electronics, motors, joysticks, batteries, and control systems.

Assist with programming and setup of specialty controls and electronic accessories.

Key Tasks

Under general supervision, it ensures customer satisfaction by providing "expert" guidance in the areas of spare parts and accessories.

Serves as primary customer contact and establishes trusted professional working relationships with our provider network, end-users and co-workers.

Records the nature of all customer contacts and other pertinent data into a management information system.

Takes and processes phone / Fax / Email orders and price quote requests for parts. May enter and process return shipments from customers.

Identifies and resolves potential ordering problems, follows up to ensure timely and accurate product delivery and repair.

May help to process orders that require special handling and/or assembly; Inspects product for damage or defect; records discrepancies or damages and notifies manager.

Ensures proper care in use of equipment and supplies; promotes continuous improvement and safety.

Occasionally, will provide departmental customer assistance in the identification, ordering, and repair of product, as appropriate.

Performs other miscellaneous job-related duties as assigned.

Why Permobil is a great next step for you!

1. You’ll make a difference. Every day.
   Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.

2. You’ll make your mark as part of our future
   We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

3. You’ll feel welcome from day one
   We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

Who you are

You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd – you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we’re looking for.

Your Background

Must be fully bilingual in English and Spanish, with strong verbal communication skills.

You have a High School Diploma or GED.

One to three years of experience directly related to the duties and responsibilities specified.

Prior experience in mobility equipment repair or technical support.

Thorough understanding of electro-mechanical devices, knowledge of technical support practices and procedures, and basic computer skills. Must be able to communicate and understand the English language. Bi-lingual skills a plus.

Industry experience is strongly desired or other experience within Permobil for at least 6 months.

Knowledge of Permobil products and/or services offered to customers; ability to communicate effectively, both orally and in writing; ability to resolve customer complaints and concerns; ability to comprehend and follow procedures; follow organizational structure, workflow, and operating procedures; exhibit organizing and coordinating skills; ability to foster a cooperative work environment; ability to work with common and company specific computer software and call center hardware.

Other qualifications or experiences.

Information

Please apply via our Careers Page. We will conduct selection continuously so send us your application today!

For information about the recruitment process, please contact either Caitlyn Mayhew, Talent Acquisition Specialist at caitlyn.mayhew.com or Zach Blaisdell, Talent Acquisition Partner at zach.blaisdell@permobil.com.

More about Permobil

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.

For information regarding Permobil's Privacy Notice, please visit Permobil Candidate Privacy Notice.

At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions.

Permobil will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Know Your Rights: Workplace Discrimination is Illegal.

Please respect that we do not wish recruitment assistance or advertising. We decline calls from recruitment and advertising providers.