Customer Relationship Management Jobs in Indiana
Customer Relationship Management jobs in Indiana are open across Indianapolis, Fort Wayne, and South Bend and other Indiana metros, with employers like JPMorganChase, Bank of America, and First Financial Bank hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 24+ Customer Relationship Management jobs
Join our Team
We are looking for compassionate, caring IT Customer Relationship Manager/ Project Manager to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.
Job Summary
Our IT Customer Relationship Management Team is seeking a skilled and experienced IT Customer Relationship Manager with some project management experience to support our Deaconess and affiliate customers. As the IT Customer Relationship Manager, you will be responsible for managing the relationship between the IT department and our customers, ensuring their needs are met and providing excellent customer service.
In this role, you will work closely with different organizations and departments to understand their technology requirements, provide guidance and support, and build strong relationships. You will be the primary point of contact for all IT-related items from IT ticket status, issue & optimization request management, project planning and implementation, estimate and Statement of Work creation, and many other critical activities.
As an IT Customer Relationship Manager, you will play a critical role in delivering an exceptional customer experience. You will collaborate with cross-functional teams to identify areas for improvement and implement strategies to enhance customer satisfaction. Additionally, you will be responsible for managing customer expectations, setting clear communication channels, and ensuring customer needs are addressed in a timely and efficient manner.
This is an excellent opportunity for a customer-oriented individual with a background in IT, project management, and a passion for delivering exceptional customer service. If you have excellent communication skills, strong problem-solving abilities, are detail-oriented and well organized, motivated, and have a track record of building successful customer relationships, we would love to hear from you.
Responsibilities
- Build and maintain strong relationships with customers to understand their technology needs and provide appropriate solutions
- Serve as the primary point of contact for all IT-related issues and requests
- Collaborate with cross-functional teams to provide guidance and support in the implementation of technology solutions
- Ensure that customer issues/requests are addressed and resolved in a timely and efficient manner
- Manage customer expectations and deliver exceptional customer service
- Identify areas for improvement in IT services and implement strategies to enhance customer satisfaction
- Coordinate and facilitate meetings for evaluating optimization and project requests; including defining agenda, documenting minutes, and tracking action items
- Develop pricing estimates and statement of works with defined scope, budget, and timeline
- Plan, execute, and finalize some projects with project team and stakeholders
- Develop status reports/dashboards and present updates to customers routinely
Qualifications
- Bachelors’ Degree in CIS/CS, Healthcare Informatics, Health Information Management, or Equivalent Education preferred
- Proven experience in a customer-facing IT role
- Prior IT project management experience preferred
- Previous experience or knowledge of Epic or an electronic medical record system preferred
Join our Team
We are looking for compassionate, caring IT Customer Relationship Manager/ Project Manager to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.
Job Summary
Our IT Customer Relationship Management Team is seeking a skilled and experienced IT Customer Relationship Manager with some project management experience to support our Deaconess and affiliate customers. As the IT Customer Relationship Manager, you will be responsible for managing the relationship between the IT department and our customers, ensuring their needs are met and providing excellent customer service.
In this role, you will work closely with different organizations and departments to understand their technology requirements, provide guidance and support, and build strong relationships. You will be the primary point of contact for all IT-related items from IT ticket status, issue & optimization request management, project planning and implementation, estimate and Statement of Work creation, and many other critical activities.
As an IT Customer Relationship Manager, you will play a critical role in delivering an exceptional customer experience. You will collaborate with cross-functional teams to identify areas for improvement and implement strategies to enhance customer satisfaction. Additionally, you will be responsible for managing customer expectations, setting clear communication channels, and ensuring customer needs are addressed in a timely and efficient manner.
This is an excellent opportunity for a customer-oriented individual with a background in IT, project management, and a passion for delivering exceptional customer service. If you have excellent communication skills, strong problem-solving abilities, are detail-oriented and well organized, motivated, and have a track record of building successful customer relationships, we would love to hear from you.
Responsibilities
- Build and maintain strong relationships with customers to understand their technology needs and provide appropriate solutions
- Serve as the primary point of contact for all IT-related issues and requests
- Collaborate with cross-functional teams to provide guidance and support in the implementation of technology solutions
- Ensure that customer issues/requests are addressed and resolved in a timely and efficient manner
- Manage customer expectations and deliver exceptional customer service
- Identify areas for improvement in IT services and implement strategies to enhance customer satisfaction
- Coordinate and facilitate meetings for evaluating optimization and project requests; including defining agenda, documenting minutes, and tracking action items
- Develop pricing estimates and statement of works with defined scope, budget, and timeline
- Plan, execute, and finalize some projects with project team and stakeholders
- Develop status reports/dashboards and present updates to customers routinely
Qualifications
- Bachelors’ Degree in CIS/CS, Healthcare Informatics, Health Information Management, or Equivalent Education preferred
- Proven experience in a customer-facing IT role
- Prior IT project management experience preferred
- Previous experience or knowledge of Epic or an electronic medical record system preferred
See All 24 Customer Relationship Management Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
Find JobsCustomer Relationship Management Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Relationship Management Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
- JPMorganChase8
- Bank of America2
- First Financial Bank2
- Kestra Financial2
- KeyBank2
Top Industries Hiring
- Banking & Financial Services9
- Technology & Software2
- Education1
- Healthcare & Medical Services1
- Investment & Asset Management1
What Indiana Employers Look For
The qualifications that appear most often in customer relationship management jobs across Indiana.
- Hands-on experience with a major CRM platform such as Salesforce, HubSpot, or Microsoft Dynamics
- Proven ability to build and manage customer segmentation, lifecycle, or retention programs
- Strong data analysis skills, including reporting, dashboards, and interpreting customer behavior metrics
- Experience collaborating with sales, marketing, or customer success teams on CRM strategy
- Bachelor's degree in business, marketing, communications, or a related field
- Familiarity with email marketing tools, automation workflows, or customer data platforms
Customer Relationship Management Jobs in Indiana: Frequently Asked Questions
How many customer relationship management jobs are there in Indiana?
There are 24+ customer relationship management openings in Indiana on Migrate Mate as of June 2026, with the most roles in Indianapolis, Fort Wayne, and South Bend. New positions post regularly as employers across Indiana hire.
Which Indiana cities have the most customer relationship management jobs?
Indianapolis, Fort Wayne, and South Bend have the most customer relationship management openings in Indiana right now, with additional roles spread across smaller metros statewide.
Which companies hire customer relationship managements in Indiana?
Employers hiring customer relationship managements in Indiana include JPMorganChase, Bank of America, and First Financial Bank, based on current listings on Migrate Mate as of June 2026.
Are there remote customer relationship management jobs in Indiana?
Yes. About 13% of customer relationship management openings tied to Indiana are remote or hybrid as of June 2026. The rest are on-site roles based in Indiana metros.
How do I apply for customer relationship management jobs in Indiana?
You can apply to customer relationship management jobs in Indiana directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Indiana location, then apply to each one that fits.
See All 24 Customer Relationship Management Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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