Customer Relationship Management Jobs
Customer Relationship Management jobs are open across financial services, technology, healthcare, retail, and telecommunications, from entry-level associate to director, with specializations in CRM strategy, CRM systems administration, and customer data analytics. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 12+ Customer Relationship Management jobs
DESCRIPTION
As we enter the next phase of our evolution, we are looking for great engineers to help deliver the next generation of customer and household intelligence across Amazon. This includes developing durable customer memory systems, orchestrating AI agents, building global-scale data and ML pipelines, and enabling partner teams to innovate safely and rapidly on top of our platform. As a Senior Software Development Engineer on this team, you will be a technical leader shaping the architecture, systems, and tooling that form the backbone of this initiative.
You will solve complex, highly ambiguous technical problems—integrating multi-source datasets, designing LLM workflows, building distributed systems that support hundreds of millions of active customers, and delivering low-latency, high-confidence signals to every Amazon experience. You will lead engineering design, influence technical strategy across multiple organizations, and help define the platform that powers customer intelligence for Amazon globally.
Key job responsibilities
- Architect and lead the development of highly scalable, resilient, and low-latency systems that power customer and household intelligence at Amazon scale.
- Build and evolve core data and AI/ML infrastructure, including real-time/batch pipelines, data services, and MLOps frameworks.
- Design and implement AI workflows for needs-based reasoning, exploratory recommendations, and contextual decision-making
- Write high-quality, maintainable code and drive engineering standards across the organization.
- Work through ambiguity, decompose complex business and scientific requirements, and translate them into robust, flexible technical solutions.
- Own the full software lifecycle: architecture, design, implementation, testing, deployment, and operations.
- Collaborate closely with scientists, product managers, and partner teams to launch new capabilities
- Mentor other engineers, foster a culture of technical excellence, and contribute to long-term architectural direction across CRM.
A day in the life
We have an ambitious charter in CRM and you will work in a hybrid, fast-paced organization where scientists, engineers, and product managers work together to build the next generation of targeting and customer engagement optimization services to enable businesses globally at scale. As a Senior Software Development Engineer on our team you will be able to own end-end feature development from helping with defining feature requirements to design and implementation. You will have the opportunity to talk with customers to understand their needs; you will see them adopt the technology you build; and you will use their feedback to inform future development. You will also get your hands on LLMs, Machine Learning, AWS and big data technologies.. Depending on your interests, you may work on a broad range of technical problems or you may focus on full-stack development, back-end distributed systems engineering, space and time optimization, or programming model design and implementation. Regardless of the path you choose, you will grow your skills, solve hard problems, and ship software to customers, learning from and mentoring others along the way.
About the team
Are you passionate about understanding and fulfilling every customer’s need at the right time, on the right surface, with the right experience? Do you get excited by the idea of building intelligent systems that combine real-time data, ML, and scalable infrastructure to power personalized actions for millions of customers? If so, the Customer Relationship Management (CRM) team is for you!
We are looking for software engineers to help us reimagine how Amazon discovers, understands, and addresses customer needs across journeys. Our systems power decision-making at scale - ingest billions of events, infer latent customer signals, and make intelligent decisions that enhance customer experience, trust, and business outcomes. We partner with central science teams to bring state-of-the-art ML into production and build modular systems that allow fast iteration and experimentation.
The ideal candidate will bring strong software engineering skills, a deep sense of ownership, and the ability to thrive in a high-ambiguity, high-impact space. You should be excited about diving deep into distributed systems, designing extensible architectures, and building mechanisms to measure success.
This is a rare opportunity to shape the intelligence fabric that powers the next generation of personalized customer experiences at Amazon.
BASIC QUALIFICATIONS
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
PREFERRED QUALIFICATIONS
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually
DESCRIPTION
As we enter the next phase of our evolution, we are looking for great engineers to help deliver the next generation of customer and household intelligence across Amazon. This includes developing durable customer memory systems, orchestrating AI agents, building global-scale data and ML pipelines, and enabling partner teams to innovate safely and rapidly on top of our platform. As a Senior Software Development Engineer on this team, you will be a technical leader shaping the architecture, systems, and tooling that form the backbone of this initiative.
You will solve complex, highly ambiguous technical problems—integrating multi-source datasets, designing LLM workflows, building distributed systems that support hundreds of millions of active customers, and delivering low-latency, high-confidence signals to every Amazon experience. You will lead engineering design, influence technical strategy across multiple organizations, and help define the platform that powers customer intelligence for Amazon globally.
Key job responsibilities
- Architect and lead the development of highly scalable, resilient, and low-latency systems that power customer and household intelligence at Amazon scale.
- Build and evolve core data and AI/ML infrastructure, including real-time/batch pipelines, data services, and MLOps frameworks.
- Design and implement AI workflows for needs-based reasoning, exploratory recommendations, and contextual decision-making
- Write high-quality, maintainable code and drive engineering standards across the organization.
- Work through ambiguity, decompose complex business and scientific requirements, and translate them into robust, flexible technical solutions.
- Own the full software lifecycle: architecture, design, implementation, testing, deployment, and operations.
- Collaborate closely with scientists, product managers, and partner teams to launch new capabilities
- Mentor other engineers, foster a culture of technical excellence, and contribute to long-term architectural direction across CRM.
A day in the life
We have an ambitious charter in CRM and you will work in a hybrid, fast-paced organization where scientists, engineers, and product managers work together to build the next generation of targeting and customer engagement optimization services to enable businesses globally at scale. As a Senior Software Development Engineer on our team you will be able to own end-end feature development from helping with defining feature requirements to design and implementation. You will have the opportunity to talk with customers to understand their needs; you will see them adopt the technology you build; and you will use their feedback to inform future development. You will also get your hands on LLMs, Machine Learning, AWS and big data technologies.. Depending on your interests, you may work on a broad range of technical problems or you may focus on full-stack development, back-end distributed systems engineering, space and time optimization, or programming model design and implementation. Regardless of the path you choose, you will grow your skills, solve hard problems, and ship software to customers, learning from and mentoring others along the way.
About the team
Are you passionate about understanding and fulfilling every customer’s need at the right time, on the right surface, with the right experience? Do you get excited by the idea of building intelligent systems that combine real-time data, ML, and scalable infrastructure to power personalized actions for millions of customers? If so, the Customer Relationship Management (CRM) team is for you!
We are looking for software engineers to help us reimagine how Amazon discovers, understands, and addresses customer needs across journeys. Our systems power decision-making at scale - ingest billions of events, infer latent customer signals, and make intelligent decisions that enhance customer experience, trust, and business outcomes. We partner with central science teams to bring state-of-the-art ML into production and build modular systems that allow fast iteration and experimentation.
The ideal candidate will bring strong software engineering skills, a deep sense of ownership, and the ability to thrive in a high-ambiguity, high-impact space. You should be excited about diving deep into distributed systems, designing extensible architectures, and building mechanisms to measure success.
This is a rare opportunity to shape the intelligence fabric that powers the next generation of personalized customer experiences at Amazon.
BASIC QUALIFICATIONS
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
PREFERRED QUALIFICATIONS
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually
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Find JobsCustomer Relationship Management Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer relationship management jobs.
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics
- 2 to 5 years of experience in customer relationship management, account management, or customer success
- Strong analytical skills with experience interpreting customer data and retention metrics
- Excellent written and verbal communication skills for cross-functional collaboration
- Bachelor's degree in business, marketing, communications, or a related field
- Experience with data segmentation, pipeline management, or CRM workflow automation
Tips for Your Customer Relationship Management Job Search
Tailor your resume around CRM platforms
Hiring managers scan for specific platforms like Salesforce, HubSpot, or Microsoft Dynamics. Name every system you've administered or configured, including modules you've customized, because vague references to CRM experience rarely pass applicant tracking system filters.
Quantify customer retention and satisfaction outcomes
Generic claims about improving customer relationships don't land. Replace them with concrete outcomes you drove, such as reduced churn, higher net promoter scores, or faster resolution times. Numbers tied to your direct actions are what CRM hiring managers prioritize.
Apply early to roles that fit
Migrate Mate lists customer relationship management openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target industries where your CRM expertise aligns
CRM workflows differ sharply between B2B SaaS, retail, and healthcare. Identify the two or three industries where your experience is deepest and focus your search there, since employers value candidates who already understand their customer lifecycle.
Prepare for scenario-based interview questions
Interviewers in this field routinely ask how you handled a churned account, rebuilt a damaged customer relationship, or drove adoption of a new CRM tool across a reluctant team. Practice concise stories that walk through the situation, your actions, and the measurable result.
Negotiate using CRM certification as leverage
Salesforce Administrator, HubSpot CRM, or Microsoft Dynamics certifications carry real weight in salary discussions. If you hold one, reference it explicitly during negotiation as a signal that your ramp-up time and training cost are lower than competing candidates.
Customer Relationship Management Jobs: Frequently Asked Questions
Which companies are hiring the most customer relationship managements?
The companies hiring the most customer relationship managements right now include Walmart, Walgreens, and Amazon, with the largest share of openings in Georgia, Illinois, and Ohio, based on current listings on Migrate Mate as of November 2026. Demand is especially concentrated in financial services, enterprise technology, and healthcare organizations managing large customer bases.
How many customer relationship management jobs are remote?
About 75% of customer relationship management openings are fully remote or hybrid as of November 2026, reflecting broad employer acceptance of distributed CRM teams. Roles focused on CRM strategy, data analysis, and customer communications tend to be the most remote-friendly, while positions requiring hands-on client meetings or in-person account management lean toward hybrid or on-site arrangements.
How do you become a customer relationship management?
Start by building foundational knowledge in customer success, account management, or sales operations. Get certified on at least one major CRM platform, since certifications are a common screening requirement. Gain hands-on experience managing a customer portfolio or maintaining CRM data integrity. From there, develop skills in retention analysis and cross-functional communication, which move you into more senior CRM roles.
How do you get a customer relationship management job with little experience?
Start in a customer-facing role such as customer support, inside sales, or account coordination, where you naturally work inside a CRM system daily. Earning a free or low-cost certification on Salesforce or HubSpot demonstrates platform fluency even without years of experience. Highlight any project where you tracked customer interactions, improved a process, or contributed to retention outcomes, however small, to show relevant judgment.
What does the customer relationship management interview process look like?
Most processes open with a recruiter screening call focused on your background and CRM tool experience. A hiring manager interview follows, covering your approach to customer retention, churn prevention, and cross-team collaboration. Many employers then include a practical exercise, such as auditing a sample CRM data set or presenting a retention strategy. Final rounds typically involve a panel with sales, marketing, or customer success leadership.
Where can I find and apply to customer relationship management jobs?
You can find and apply to customer relationship management jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, industry background, and preferred work arrangement, then apply directly to each listing that fits.
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