Customer Relationship Management Jobs in Kansas

INTRODUCTION

Educate DFA's team members and customers on utilizing risk management tools to achieve financial stability. By helping manage price risk, you're creating opportunities to build a stronger cooperative for dairy farmers across the U.S. Apply solid knowledge and experience within risk management to independently manage a segment of the DFA Risk Management program. Connect with members, internal plants, internal divisions, and commercial customers to help them understand agricultural markets and price risk management tools. Execute the fundamentals of the risk management program while assisting with higher level initiatives. Lead projects as assigned to analyze and develop risk management business opportunities. Make recommendations and suggestions for program and operational effectiveness and support day-to-day activities of less experienced analysts.

Job Duties and Responsibilities:

• Showcase expertise in milk pricing economics and commodity price hedging practices and demonstrate conceptual knowledge of theories, practices, programs and procedures within DFA Risk Management
• Make and take calls to and from stakeholders in DFA's commercial customer base and business units to engage in low levels of strategy development, take orders, follow up on working orders, and stay engaged in building consistency
• Lead projects as assigned relating to educating and informing DFA customers and internal stakeholders about markets and price risk management
• This may involve developing outreach campaigns to promote and share educational content during visits, meetings and conferences
• Lead a significant subset of relationships with DFA business units in risk management services, providing concierge service as needed, engaging with them on a regular cadence, and with an approach that works for their dairy
• Build and maintain strong relationship with DFA personnel, particularly those working with customers and within milk marketing departments. Develop strong working knowledge of market and business conditions impacting DFA
• Present to small groups of DFA employees, customers and farmer-owners on topics such as risk management, milk pricing and dairy market dynamics
• Establish your own schedule and balance plans to attend meetings, take trips to engage across the Cooperative and participate in events to work with customers and industry partners
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

BASIC QUALIFICATIONS

Education and Experience

• Bachelor's degree from an accredited college, preferably in business or agriculture, or relevant work experience.
• 5 years or more experience in risk management, agricultural commodity trading in the dairy industry preferred
• Project management experience preferred
• Position location in Kansas City, KS hybrid remote and in-office environments

Knowledge, Skills and Abilities

• Strong communication style that works to build consensus through communication across the chain
• Ability to deliver DFA's elevator pitch, as well as the DFA Risk Management elevator pitch
• Outstanding analytical and critical thinking skills that showcase understanding of a decision's impact on business
• A collaborative mindset with an ability to lead and influence across the team
• Strong understanding and use of Excel, PowerPoint, Word & other programs and databases
• Ability to balance multiple projects from stakeholders across the business and across DFA
• High level of accountability for own projects and work, as well as team contributions and results
• A desire to be coached, as well an ability to coach and develop other team members
• Adaptable to changing business priorities, and shows ability to quickly change direction and challenge when appropriate
• Acts ethically in all matters, without exception, and adheres to the Value Integrity Code of Conduct
• Willingness to work flexible hours, as needed Showcase expertise in milk pricing economics and commodity price hedging practices
• Must be able to read, write and speak English

Travel: 25% - 50% (up to 1 week per month)

An Equal Opportunity Employer including Disabled/Veterans

COMPENSATION

• Compensation: $98,000 - $110,000 / year