Customer Relationship Management Jobs in Utah

SUMMARY

As the Manager, Relationship Management, you will lead a team of Relationship Managers responsible for driving retention across a defined book of high-priority supplier accounts. Your focus will be on coaching, process execution, and strategic oversight to reduce churn, increase supplier satisfaction, and create a consistent, value-driven experience.

You’ll balance day-to-day operational leadership with strategic alignment to broader lifecycle initiatives. Success in this role requires strong people leadership, CRM fluency, and a passion for improving customer experience through proactive outreach and scalable processes.

At Avetta, our suppliers are more than participants — they are partners in creating safer supply chains. Your leadership will ensure that every supplier feels seen, supported, and set up for renewal success.

This is a hybrid role, working three days a week in our beautiful Lehi office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Team Leadership & Coaching:

• Manage and develop a team of Relationship Managers focused on proactive retention

• Set clear expectations and coach the team to meet KPIs across outreach, engagement, and renewal forecasting
• Conduct regular 1:1s and team check-ins focused on performance, supplier experience, and continuous improvement

• Support career growth, skill development, and employee engagement

• Operational Oversight:

• Oversee task assignment, account coverage, and lifecycle playbook adherence

• Ensure accurate documentation of supplier interactions in Salesforce
• Monitor team performance metrics and drive execution against goals

• Maintain high visibility into risk indicators and remove blockers to team success

• Strategic Execution & Process Improvement:

• Partner with Director and cross-functional peers to refine lifecycle retention strategy

• Provide feedback on health scoring, automation, and engagement tactics
• Collaborate with Sales, Support, Product, and Billing to resolve friction points

• Contribute to programmatic improvements that increase efficiency and supplier satisfaction

• Customer Experience Advocacy:

• Champion the voice of the supplier internally, ensuring that trends and insights are shared with relevant teams

• Elevate systemic issues and advocate for experience-driven solutions
• Promote a team culture rooted in supplier partnership, proactive engagement, and long-term retention

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• 3–6 years of experience in a high-volume sales environment, including 1–2 years managing and coaching teams on activity metrics, objection handling, and performance outcomes
• (B2B SaaS or compliance-driven environments strongly preferred)
• Strong understanding of lifecycle-based engagement and proactive retention models
• Proven success in coaching teams to performance outcomes
• Proficient in Salesforce with a strong understanding of CRM best practices
• Excellent verbal and written communication skills
• Data-driven mindset with the ability to analyze performance and identify trends