Senior Level Customer Service Consultant Jobs
Senior level customer service consultant jobs place experienced professionals in charge of service strategy, client escalation frameworks, and the teams or projects that execute on customer outcomes. Openings are concentrated in Technology & Software, Consulting & Professional Services, and Insurance, with a mix of on-site, remote, and hybrid settings, and employers like Veeva Systems, Bayer, and Ramboll hiring at this level now.
Find JobsOverview
Showing 5 of 439+ Senior Level Customer Service Consultant jobs
INTRODUCTION
We are seeking a Manufacturing & Operations Consultant with deep Lean and Six Sigma expertise to lead high-impact operational improvement initiatives across client environments. Our work is rooted in manufacturing and extends across the broader operation, including supply chain, distribution, maintenance, and supporting business processes.
This is a hands-on role focused on execution. You will work directly in plants, warehouses, and operational settings to diagnose issues, design practical solutions, and implement change that delivers measurable results. You will also coach client teams, mentor Green and Yellow Belts, and help clients build continuous improvement capability that lasts.
What Good Looks Like
You'll thrive in this role if you:
- Are equally comfortable on the shop floor, in the warehouse, and in the boardroom
- Can quickly identify waste, flow issues, variation, and root causes
- Balance statistical rigor with practical judgment and speed
- Bring structure and direction to ambiguous situations, defining the work and driving execution
- Proactively identify risks, remove roadblocks, and keep work moving forward
- Work as part of a high-performance team, sharing information openly and stepping in where needed to ensure team success
- Communicate clearly and confidently at every level, from IE teammates and frontline teams to senior leaders
- Naturally coach, teach, and elevate others
- Build trust quickly across all levels of an organization
- Adapt quickly to new industries and operating environments, applying core operational principles regardless of context
Diagnose & Analyze. Assess current-state operations end to end, including production, material flow, supply chain, and support processes, to identify waste, bottlenecks, variation, and flow constraints. Lead value stream mapping and process walks. Use statistical analysis (hypothesis testing, regression, capability analysis, MSA) and data tools (Minitab or JMP, Excel, Power BI) to validate root causes and quantify opportunity.
Design & Plan. Develop future-state solutions including flow, layout, labor models, capacity, inventory and pull systems, and process improvements. Support 3P, facility design, and Design for Manufacturing (DFM) initiatives where applicable. Build practical, executable implementation plans tied to measurable outcomes.
Implement & Execute. Own and drive execution of defined workstreams, ensuring progress against plan, timelines, and deliverables. Plan and facilitate kaizen events and rapid improvement activities. Implement Lean tools including standard work, visual management, 5S, SMED, kanban/pull, and TPM. Lead DMAIC projects from charter through control, applying DOE and SPC where appropriate. Coordinate across client stakeholders and IE team members to ensure alignment and execution. Integrate digital, data, and AI-enabled insights where applicable.
Sustain & Coach. Implement management systems such as tiered meetings, KPIs, leader standard work, control plans, and accountability structures. Coach frontline leaders and teams to sustain improvements. Mentor and deliver Lean Six Sigma training as needed.
Build CI Capability. Help clients stand up or strengthen continuous improvement programs, including deployment strategy, project selection and chartering, pipeline management, governance, and strategy deployment (hoshin kanri). Partner with client finance to validate project savings.
Communicate & Influence. Present insights, plans, and results to client leadership. Facilitate alignment across cross-functional teams. Support decision-making with clear, data-backed recommendations. Contribute to consistent, high-quality delivery across IE engagements.
How We Deliver at Implementation Engineers
At Implementation Engineers, how we deliver is just as important as what we deliver. We operate with a structured, disciplined approach that ensures our work is clear, aligned, and drives measurable results.
Act as a Change Agent. Support clients in adopting and sustaining improvements through clear communication, coaching, and engagement.
Apply Project Management Discipline. Plan, execute, and monitor work using IE's standard delivery processes and tools.
Operate Within IE Governance & Standards. Maintain an actively managed project plan, follow established change management processes, and ensure consistent, proactive communication with stakeholders.
Maintain Program Transparency. Keep project documentation current, organized, and accessible, ensuring clear visibility into progress and outcomes.
Leverage IE Tools & Systems. Use tools such as Smartsheet and Microsoft Teams to support planning, tracking, collaboration, and reporting.
Success in This Role Looks Like
- Delivery against client-defined objectives and committed outcomes
- Measurable impact aligned to the engagement scope, such as hard and soft savings validated by client finance and gains in safety, quality, delivery, and cost (e.g., OEE, first-pass yield, DPMO, lead time, inventory turns)
- Workstreams that are clearly structured, actively managed, and delivered on plan, with clear visibility and accountability
- Strong adoption of new processes, systems, and behaviors within the client organization
- Client CI capability that outlasts the engagement, including trained and certified belts and an active project pipeline
- Sustainable results that continue beyond the engagement
- Strong collaboration within IE teams, contributing to consistent, high-quality delivery across engagements
- High trust and credibility with client stakeholders, leading to follow-on work
Required Experience & Capabilities
Must Have
- Bachelor's degree in Engineering (Industrial, Manufacturing, Mechanical, Process, or similar) preferred; degrees in Operations Management, Supply Chain, or related fields with strong technical depth will be considered
- 7–10+ years in manufacturing, operations, or operations consulting environments
- Lean Six Sigma certification (ASQ, IASSC, or a recognized corporate program) with a track record of completed DMAIC projects and validated results
- Deep Lean expertise, including value stream mapping, kaizen facilitation, standard work, pull systems, and management systems
- Proficiency in statistical analysis (hypothesis testing, regression, DOE, SPC, MSA, process capability)
- Proven experience leading operational improvement initiatives and workstreams, with the ability to plan, execute, and deliver against defined objectives
- Strong project management discipline, including planning, tracking, and risk management
- Advanced Excel skills; Power BI strongly preferred
- Experience working in plant/shop-floor environments
- Strong communication skills with executive presence
- Willingness to travel to client sites
Nice to Have
- Master Black Belt certification; MBA or advanced degree
- Experience across multiple manufacturing industries (e.g., automotive, aerospace, food & beverage, chemical, industrial)
- Exposure to both discrete and process manufacturing environments
- Experience in supply chain, distribution/warehouse, or maintenance and reliability operations
- Experience with 3P, facility design, or layout optimization
- Design for Manufacturing (DFM) experience
- Experience training and certifying belts or building a CI program
- Exposure to digital manufacturing, automation, or AI-enabled operations
INTRODUCTION
We are seeking a Manufacturing & Operations Consultant with deep Lean and Six Sigma expertise to lead high-impact operational improvement initiatives across client environments. Our work is rooted in manufacturing and extends across the broader operation, including supply chain, distribution, maintenance, and supporting business processes.
This is a hands-on role focused on execution. You will work directly in plants, warehouses, and operational settings to diagnose issues, design practical solutions, and implement change that delivers measurable results. You will also coach client teams, mentor Green and Yellow Belts, and help clients build continuous improvement capability that lasts.
What Good Looks Like
You'll thrive in this role if you:
- Are equally comfortable on the shop floor, in the warehouse, and in the boardroom
- Can quickly identify waste, flow issues, variation, and root causes
- Balance statistical rigor with practical judgment and speed
- Bring structure and direction to ambiguous situations, defining the work and driving execution
- Proactively identify risks, remove roadblocks, and keep work moving forward
- Work as part of a high-performance team, sharing information openly and stepping in where needed to ensure team success
- Communicate clearly and confidently at every level, from IE teammates and frontline teams to senior leaders
- Naturally coach, teach, and elevate others
- Build trust quickly across all levels of an organization
- Adapt quickly to new industries and operating environments, applying core operational principles regardless of context
Diagnose & Analyze. Assess current-state operations end to end, including production, material flow, supply chain, and support processes, to identify waste, bottlenecks, variation, and flow constraints. Lead value stream mapping and process walks. Use statistical analysis (hypothesis testing, regression, capability analysis, MSA) and data tools (Minitab or JMP, Excel, Power BI) to validate root causes and quantify opportunity.
Design & Plan. Develop future-state solutions including flow, layout, labor models, capacity, inventory and pull systems, and process improvements. Support 3P, facility design, and Design for Manufacturing (DFM) initiatives where applicable. Build practical, executable implementation plans tied to measurable outcomes.
Implement & Execute. Own and drive execution of defined workstreams, ensuring progress against plan, timelines, and deliverables. Plan and facilitate kaizen events and rapid improvement activities. Implement Lean tools including standard work, visual management, 5S, SMED, kanban/pull, and TPM. Lead DMAIC projects from charter through control, applying DOE and SPC where appropriate. Coordinate across client stakeholders and IE team members to ensure alignment and execution. Integrate digital, data, and AI-enabled insights where applicable.
Sustain & Coach. Implement management systems such as tiered meetings, KPIs, leader standard work, control plans, and accountability structures. Coach frontline leaders and teams to sustain improvements. Mentor and deliver Lean Six Sigma training as needed.
Build CI Capability. Help clients stand up or strengthen continuous improvement programs, including deployment strategy, project selection and chartering, pipeline management, governance, and strategy deployment (hoshin kanri). Partner with client finance to validate project savings.
Communicate & Influence. Present insights, plans, and results to client leadership. Facilitate alignment across cross-functional teams. Support decision-making with clear, data-backed recommendations. Contribute to consistent, high-quality delivery across IE engagements.
How We Deliver at Implementation Engineers
At Implementation Engineers, how we deliver is just as important as what we deliver. We operate with a structured, disciplined approach that ensures our work is clear, aligned, and drives measurable results.
Act as a Change Agent. Support clients in adopting and sustaining improvements through clear communication, coaching, and engagement.
Apply Project Management Discipline. Plan, execute, and monitor work using IE's standard delivery processes and tools.
Operate Within IE Governance & Standards. Maintain an actively managed project plan, follow established change management processes, and ensure consistent, proactive communication with stakeholders.
Maintain Program Transparency. Keep project documentation current, organized, and accessible, ensuring clear visibility into progress and outcomes.
Leverage IE Tools & Systems. Use tools such as Smartsheet and Microsoft Teams to support planning, tracking, collaboration, and reporting.
Success in This Role Looks Like
- Delivery against client-defined objectives and committed outcomes
- Measurable impact aligned to the engagement scope, such as hard and soft savings validated by client finance and gains in safety, quality, delivery, and cost (e.g., OEE, first-pass yield, DPMO, lead time, inventory turns)
- Workstreams that are clearly structured, actively managed, and delivered on plan, with clear visibility and accountability
- Strong adoption of new processes, systems, and behaviors within the client organization
- Client CI capability that outlasts the engagement, including trained and certified belts and an active project pipeline
- Sustainable results that continue beyond the engagement
- Strong collaboration within IE teams, contributing to consistent, high-quality delivery across engagements
- High trust and credibility with client stakeholders, leading to follow-on work
Required Experience & Capabilities
Must Have
- Bachelor's degree in Engineering (Industrial, Manufacturing, Mechanical, Process, or similar) preferred; degrees in Operations Management, Supply Chain, or related fields with strong technical depth will be considered
- 7–10+ years in manufacturing, operations, or operations consulting environments
- Lean Six Sigma certification (ASQ, IASSC, or a recognized corporate program) with a track record of completed DMAIC projects and validated results
- Deep Lean expertise, including value stream mapping, kaizen facilitation, standard work, pull systems, and management systems
- Proficiency in statistical analysis (hypothesis testing, regression, DOE, SPC, MSA, process capability)
- Proven experience leading operational improvement initiatives and workstreams, with the ability to plan, execute, and deliver against defined objectives
- Strong project management discipline, including planning, tracking, and risk management
- Advanced Excel skills; Power BI strongly preferred
- Experience working in plant/shop-floor environments
- Strong communication skills with executive presence
- Willingness to travel to client sites
Nice to Have
- Master Black Belt certification; MBA or advanced degree
- Experience across multiple manufacturing industries (e.g., automotive, aerospace, food & beverage, chemical, industrial)
- Exposure to both discrete and process manufacturing environments
- Experience in supply chain, distribution/warehouse, or maintenance and reliability operations
- Experience with 3P, facility design, or layout optimization
- Design for Manufacturing (DFM) experience
- Experience training and certifying belts or building a CI program
- Exposure to digital manufacturing, automation, or AI-enabled operations
See All 439+ Senior Level Customer Service Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsSenior Level Customer Service Consultant Job Market
Who's Hiring
- Veeva Systems18
- Bayer14
- Ramboll11
- Arcadis8
- ENTRUST Solutions7
Top Industries Hiring
- Technology & Software154
- Consulting & Professional Services141
- Insurance30
- Biotechnology & Pharmaceuticals15
- Manufacturing14
Senior Level Customer Service Consultant Jobs: Frequently Asked Questions
How do I get a senior level customer service consultant job?
Employers hiring at the senior level look for candidates who have owned end-to-end service programs, led cross-functional initiatives, and driven measurable improvements in customer satisfaction or retention. A strong edge comes from demonstrating that you have mentored junior consultants, influenced service design decisions, and stepped in as the go-to expert when complex client situations escalate beyond standard process.
Which companies hire senior level customer service consultants?
Companies hiring senior level customer service consultants right now include Veeva Systems, Bayer, and Ramboll, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from organizations that run large service operations, manage enterprise client relationships, or are scaling their customer experience function and need a senior hand to shape how it operates.
Are there remote senior level customer service consultant jobs?
Yes, though availability varies by employer and industry. About 54% of senior level customer service consultant openings are remote or hybrid as of November 2026, reflecting broader flexibility in consulting and service-focused roles. Some positions with direct client engagement or team leadership responsibility still require regular on-site presence, so check each listing for the specific work arrangement before applying.
What makes a customer service consultant role senior level?
Senior level roles are defined by ownership and scope rather than task execution. You are expected to set service standards, lead process improvement initiatives, mentor less experienced consultants, and serve as a point of authority on complex client accounts or escalations. Senior roles also typically carry influence over hiring, tooling decisions, or departmental strategy in ways that mid level positions do not.
Which industries hire the most senior level customer service consultants?
Senior level customer service consultant roles concentrate in Technology & Software, Consulting & Professional Services, and Insurance, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive demand at the senior level because they manage large, relationship-dependent client bases where experienced consultants who can lead service delivery and resolve high-stakes issues are consistently in demand.