Customer Solutions Specialist Jobs in Indiana

INTRODUCTION

The Flood Specialist I supports flood insurance compliance by verifying insurance coverage, maintaining accurate documentation, and ensuring adherence to federal and private flood insurance regulations for financial institution clients. This role involves direct communication with insurance agents and lenders to confirm coverage details, resolve discrepancies, and contribute to the overall accuracy and efficiency of flood operations.

ROLE AND RESPONSIBILITIES

Flood Insurance Verification – 30%

- Review flood insurance policies for completeness and compliance, including but not limited to Flood Mapping Changes.
- Confirm coverage amounts, effective dates, and policy types.
- Identify discrepancies or missing information in documentation.
- Ensure policies meet NFIP or private insurance standards.

Outbound Calls to Insurance Agents – 25%

- Contact insurance agents to verify flood insurance coverage and resolve issues.
- Request missing documents such as declarations or renewal confirmations.
- Clarify policy details including coverage limits and property addresses.
- Document call outcomes and follow up on pending items.

Client/Lender Other Duties as Assigned – 20%

- Assist with team projects and overflow tasks.
- Participate in process improvement initiatives.
- Support training efforts for new team members.
- Respond to inquiries regarding flood insurance requirements.
- Provide policy documentation and clarification to lenders.
- Assist with understanding compliance standards and coverage needs.

Data Entry & System Updates – 15%

- Accurately input flood insurance data into internal systems.
- Update records for renewals, cancellations, and coverage changes.
- Maintain audit-ready documentation and ensure data integrity.
- Flag and escalate inconsistencies for further review.

Compliance Monitoring & Reporting – 10%

- Support internal audits and regulatory reviews.
- Understand and follow scheduled workflow to meet appropriate department goals for productivity and accuracy.
- Monitor ongoing coverage and initiate force-placement when necessary.
- Ensure documentation aligns with federal and private insurance guidelines.

BASIC QUALIFICATIONS

- High school diploma or GED.
- Bachelor’s degree preferred.
- 1+ years of experience in insurance, loan servicing, or administrative support (flood insurance experience preferred).
- Basic understanding of insurance documentation and compliance standards.
- Strong attention to detail and organizational skills.
- Effective communication skills, especially in professional phone and email interactions.
- Familiarity with data entry systems and Microsoft Office Suite.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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