Customer Solutions Specialist Jobs
Customer Solutions Specialist jobs are open across SaaS, financial services, healthcare, and telecommunications, from entry-level to senior and team-lead roles, with specializations in technical support, onboarding, and account retention. Find a role that fits from the openings below and apply directly.
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Showing 5 of 163+ Customer Solutions Specialist jobs
Requisition ID: 71929
About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
This role in summary
ONSITE ROLE
Whirlpool is currently seeking qualified candidates for a Customer Solutions Specialist.
This is an onsite role not remote at our Mount Pleasant, WI location.
This is a mid-level Order to Cash Customer Solutions position requiring cross-functional collaboration and a continuous improvement mindset to ensure effective order processing, shipments and payments.
Your responsibilities will include
- Process complex orders across one or more sales channels as well as more in-depth channel orders that do not always follow the order entry pattern
- Respond to all email, phone and customer requests while making informed decisions to satisfy our trade partner requests
- Identify areas of improvement within processes and collaborate for a solution
- Ensure a high level of professionalism and customer service at all times
- Assist with escalated calls or emails with Representatives and share teachable moments
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Broad product and technical knowledge of product offerings
- Resolve basic escalated trade partner requests and challenges
- Responsible for keeping all stakeholders informed until resolution
- Perform other duties/responsibilities as assigned by the department manager
Minimum requirements
- High school diploma or GED
- 3+ years of customer service experience
Preferred skills and experiences
- Communication skills, both verbal and written; ability to connect with others and display empathy with authority
- Attention to detail, ability to multi-task and maintain a fast-paced environment
- Microsoft Excel skills
- Proficient in Excel (macros and pivot tables)
What we offer
Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).
Additional information
Whirlpool’s Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:
- Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
- Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
- Sabbatical - Four weeks paid leave after every five years of service.
Connect with us and learn more about Whirlpool Corporation.
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
Requisition ID: 71929
About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
This role in summary
ONSITE ROLE
Whirlpool is currently seeking qualified candidates for a Customer Solutions Specialist.
This is an onsite role not remote at our Mount Pleasant, WI location.
This is a mid-level Order to Cash Customer Solutions position requiring cross-functional collaboration and a continuous improvement mindset to ensure effective order processing, shipments and payments.
Your responsibilities will include
- Process complex orders across one or more sales channels as well as more in-depth channel orders that do not always follow the order entry pattern
- Respond to all email, phone and customer requests while making informed decisions to satisfy our trade partner requests
- Identify areas of improvement within processes and collaborate for a solution
- Ensure a high level of professionalism and customer service at all times
- Assist with escalated calls or emails with Representatives and share teachable moments
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Broad product and technical knowledge of product offerings
- Resolve basic escalated trade partner requests and challenges
- Responsible for keeping all stakeholders informed until resolution
- Perform other duties/responsibilities as assigned by the department manager
Minimum requirements
- High school diploma or GED
- 3+ years of customer service experience
Preferred skills and experiences
- Communication skills, both verbal and written; ability to connect with others and display empathy with authority
- Attention to detail, ability to multi-task and maintain a fast-paced environment
- Microsoft Excel skills
- Proficient in Excel (macros and pivot tables)
What we offer
Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).
Additional information
Whirlpool’s Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:
- Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
- Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
- Sabbatical - Four weeks paid leave after every five years of service.
Connect with us and learn more about Whirlpool Corporation.
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
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Find JobsCustomer Solutions Specialist Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- USI Insurance Services13
- Konica Minolta Business Solutions6
- Motorola Solutions6
- Old Dominion Freight Line6
- Allied Solutions5
Top Industries Hiring
- Technology & Software41
- Banking & Financial Services23
- Insurance20
- Consulting & Professional Services15
- Manufacturing12
What Employers Look For
The qualifications that appear most often in customer solutions specialist jobs.
- Two or more years of customer-facing support or account management experience
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills across multiple channels
- Ability to troubleshoot product or service issues and document resolutions
- Experience meeting or exceeding customer satisfaction and resolution KPIs
- Bachelor's degree in business, communications, or a related field preferred
Tips for Your Customer Solutions Specialist Job Search
Quantify resolution metrics on your resume
Customer solutions roles live and die by outcomes. Replace vague phrases like 'handled customer issues' with concrete results: first-call resolution rates, ticket volume managed, or customer satisfaction score improvements. Hiring managers scan for these numbers before reading anything else.
Tailor your resume to the product type
A specialist at a SaaS company needs different skills than one at a telecom or insurance provider. Mirror the product language in the job posting on your resume. Showing you already speak the company's domain cuts through the stack faster than a generic application.
Apply early to roles that fit
Migrate Mate lists customer solutions specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by support tier to find real matches
Postings for this role vary widely from frontline tier-one support to escalation and enterprise accounts. Reading the responsibilities section carefully, not just the title, stops you from applying to mismatched openings and keeps your application-to-interview ratio healthy.
Prepare a customer story for every interview
Interviewers consistently ask for a time you turned around a frustrated customer. Prepare two or three specific examples in advance, each under two minutes, that show your diagnostic process, communication approach, and the outcome. Vague answers get screened out quickly at this stage.
Negotiate using competing offers or internal benchmarks
Customer solutions roles often have defined pay bands tied to tier level. If you have a competing offer, name it during negotiation. If you don't, ask where the posted range sits relative to the team's median. Both approaches give you a concrete anchor rather than negotiating in the abstract.
Customer Solutions Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer solutions specialists?
The companies hiring the most customer solutions specialists right now include USI Insurance Services, Konica Minolta Business Solutions, and Motorola Solutions, with the largest share of openings in Texas, Florida, and New York, based on current listings on Migrate Mate as of June 2026. Financial services and SaaS companies tend to post the highest volume of these roles year-round.
How many customer solutions specialist jobs are remote?
About 28% of customer solutions specialist openings are fully remote or hybrid as of June 2026, making it one of the more location-flexible roles in customer operations. Fully remote openings are most concentrated in technical onboarding, enterprise account support, and digital-first SaaS companies where the entire customer relationship is managed without an in-person component.
How do you become a customer solutions specialist?
Start by building experience in any customer-facing role, such as support, retail, or inside sales, to develop core communication and problem-solving skills. Learn a major CRM platform like Salesforce or Zendesk, which nearly every employer uses. From there, target entry-level specialist postings at product companies, document your resolution and satisfaction outcomes, and use those results to move into senior or enterprise-focused positions.
Can you get hired as a customer solutions specialist with no experience?
Yes, entry-level customer solutions specialist roles exist specifically for candidates without formal experience in the title. Employers hiring at this level prioritize clear communication, patience under pressure, and a demonstrated ability to learn products quickly. Retail, hospitality, or call-center work counts as relevant background. Highlighting specific customer interactions where you solved a problem or de-escalated a situation makes your application competitive even without a direct title match.
What does the customer solutions specialist interview process look like?
Most interview processes start with a recruiter screen focused on your background and availability, followed by a hiring-manager interview that includes behavioral questions about handling difficult customers and complex cases. Many companies add a practical stage, such as a mock troubleshooting call or a written scenario response, to assess how you communicate and think through problems in real time before extending an offer.
Where can I find and apply to customer solutions specialist jobs?
You can find and apply to customer solutions specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location preferences and apply directly to each listing.
See All 163+ Customer Solutions Specialist Jobs
Jump back to the full list of openings and apply to any customer solutions specialist role that fits.
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