Customer Solutions Specialist Jobs
Customer Solutions Specialist jobs are open across software, telecom, financial services, and healthcare, from entry-level to senior and team lead, with specializations in onboarding, technical support, and account management. See the openings below and apply to the ones that match your experience.
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Jenks, OK - Mortgage Customer Solutions Specialist I (Collections) opportunity at Gateway First Bank! We have a deep appreciation for our customers, and when our mortgage customers fall on hard times our solutions-driven Default team is eager to create a game plan to get them to a more peaceful place. Candidates will love interacting with customers via phone and enjoy a Mon – Fri 8 am – 5 pm schedule!
Along with an excellent working environment GFB offers world-class benefits such as:
- 0 copay on brand name and generic meds
- Company contribution to HSA
- $600 wellness credit on premium per year
- LegalShield & IDShield
- Tuition Reimbursement
- Nationwide Pet Insurance
- Observes and apply Fair Debt Collections Practices Act (FDCPA) in the conduct of collection activities.
- Gathers and reviews information regarding the customer's financial status and future payment prospects as well as identifies potential collection solution available for each loan.
- Calculates payment solutions in line with the mortgagor's financial capacity and maintains customer records as well as updates account information.
- Establishes strong relationships and acts as a single point of contact to borrowers who are currently delinquent, facing imminent default, is in a confirmed disaster area, or for borrowers who request loss mitigation options.
- Answers inbound calls and makes outbound calls on assigned mortgage accounts to collect required documentation to complete solution package as well as assists the borrower with Loss Mitigation options such as how to apply and status updates.
- Utilizes effective communication skills to ensure borrowers understand the consequences of failing Loss Mitigation programs.
- Monitors the performance of loans which have completed a home retention program for up to six months post plan completion. Will make contact or ensure contact is made when it appears that a borrower is struggling.
- Updates the servicing system to accurately and timely reflect current status of the files.
- Exercises awareness with regard to possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department. Performs all job functions in compliance with all company policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.
- Performs related responsibilities as required or assigned.
- Basic knowledge of investor/insurer guidelines and federal regulations.
- Attention to detail, organization, problem solving, and task-oriented skills.
- Proficient in MS Office applications.
- Proficient written and oral communication skills
- Ability to collect and analyze information with attention to detail.
- Ability to manage multiple tasks and computer programs.
- Ability to work in a team environment.
- Ability to work in a call center environment managing personal and team performance metrics.
- Exemplifies the Gateway Values: Stay Growth Oriented, Make a Difference, "Get it Done" Attitude, Be a Team Player, Do the Right Thing.
- High School diploma required.
- 0-2 years of related collections/Loss Mitigation experience.
- Prefer related experience in mortgage banking.
Customer Solutions Specialist Jobs by Experience Level
Top Cities Hiring Customer Solutions Specialists
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Find JobsCustomer Solutions Specialist Job Market
Who's Hiring
- Google27
- Amazon Web Services24
- Shentel10
- Fastly9
- Amazon6
Top Industries Hiring
- Technology & Software16
- Cybersecurity7
- Distribution & Wholesale2
- Retail1
- Fintech1
What Employers Look For
The qualifications that appear most often in customer solutions specialist jobs.
- Two or more years of customer-facing service or account support experience
- Proficiency with CRM software such as Salesforce or similar platforms
- Strong written and verbal communication skills across multiple channels
- Ability to troubleshoot product or service issues and escalate appropriately
- Experience meeting service-level agreements and customer satisfaction targets
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Customer Solutions Specialist Job Search
Quantify your resolution and retention results
Hiring managers for customer solutions specialists look for measurable outcomes, not just responsibilities. Pull numbers from your past roles: average handle time, first-contact resolution rates, or churn you helped prevent. Concrete results separate your resume from generic service backgrounds.
Match your resume to the product type
A customer solutions specialist at a SaaS company deals with very different workflows than one at a telecom provider. Tailor your resume language to the product category in each listing, whether that's subscription software, financial accounts, or hardware, so your experience reads as directly relevant.
Apply early to roles that fit
Migrate Mate lists customer solutions specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target listings that name your CRM platform
Many customer solutions specialist postings require hands-on experience with a specific CRM or ticketing system. Prioritize roles that name the tools you already know, since your ability to work in those systems from day one is a practical advantage over candidates who need ramp-up time.
Prepare a scenario around a difficult case
Interviewers almost always ask you to walk through a time you resolved a complex or escalated customer issue. Prepare a specific example that covers the problem, the steps you took, and the outcome. Vague answers about general process hurt you more in this role than in most others.
Negotiate using scope, not just title
Customer solutions specialist compensation often varies by account complexity and product tier, not just seniority title. When negotiating, ask about the account portfolio size, escalation volume, and on-call expectations. These factors affect workload significantly and give you grounded reasons to discuss your offer.
Customer Solutions Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer solutions specialists?
Google, Amazon Web Services, and Shentel are hiring the most customer solutions specialists right now, with openings concentrated in California, Washington, and New York, based on current listings on Migrate Mate as of November 2026. Demand is highest at companies with large subscription or service-contract customer bases.
How many customer solutions specialist jobs are remote?
About 76% of customer solutions specialist openings are fully remote or hybrid as of November 2026, reflecting how much of this work is done over phone, email, and chat. Roles focused on software onboarding and technical account support tend to have the highest share of remote and hybrid arrangements compared to positions tied to field service or in-person account visits.
How do you become a customer solutions specialist?
Start by building experience in a customer-facing role, such as support, inside sales, or account coordination, where you handle real issues under volume pressure. Develop familiarity with CRM tools and ticketing systems, since most employers expect you to work in these from your first week. A degree in business or communications helps, but demonstrated service experience and measurable results carry more weight in most hiring decisions.
Can you get a customer solutions specialist job with little experience?
Yes, entry-level customer solutions specialist roles exist and are realistic targets if you've worked in retail, hospitality, or any environment where you resolved customer problems directly. Focus your application on specific situations where you handled difficult requests, de-escalated complaints, or exceeded service expectations. Certifications in customer service fundamentals or familiarity with common CRM platforms can offset a shorter work history when your resume otherwise shows the right instincts.
What does the customer solutions specialist interview process look like?
Most hiring processes include an initial phone screen focused on your service background, followed by one or two interviews that mix behavioral questions with scenario-based prompts. Interviewers typically ask you to walk through a difficult customer situation, describe how you prioritize competing issues, and explain how you've used data or tools to track resolution. Some employers add a short role-play exercise to see how you handle a simulated customer interaction before extending an offer.
Where can I find and apply to customer solutions specialist jobs?
You can find and apply to customer solutions specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits. Checking back regularly gives you the best chance of catching new postings as they go live.
See All 220+ Customer Solutions Specialist Jobs
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