Customer Solutions Specialist Jobs
Customer Solutions Specialist jobs are open across software, telecom, financial services, and healthcare, from entry-level to senior and team lead, with specializations in onboarding, technical support, and account management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 238+ Customer Solutions Specialist jobs
DESCRIPTION
AWS Emerging Talent Program – Customer Solutions Manager intern.
The Emerging Talent (ET) program within AWS Industries and Strategic Accounts develops the next generation of AWS Customer Solutions Managers (CSM). We prepare talented individuals to work with AWS's most influential and strategic customers, helping them transform their businesses on the AWS Cloud.
Program Overview:
Our program offers a 3-month mentorship where you will:
- Learn how to drive technical solutions on the AWS Cloud in collaboration with the AWS Solution Architect team
- Understand how to engage with customers and deliver value from the AWS engagement and build the trust of our customers
- Develop skills to lead customer engagements and drive technical and business strategy discussions
- Work alongside experienced professionals who will guide your development
- Work on AWS Services and AWS AI Tools to enhance your skills.
Location Details: Seattle, WA
Start Date Details: This is a cohort-based program where everyone is required to start on the same day. The start date is tentatively set for June 21st, 2027.
What You'll Do:
As part of your internship, you may:
- Engage directly on actual business challenges
- Gain hands-on experience building on the AWS cloud
- Apply AWS services and architectural best practices in real-world scenarios
- Develop technical and business acumen through working backwards from actual customer problems
- Work with mentors to build and implement solutions for actual business needs
- Prepare for a role advising AWS's most strategic and influential customers through practical experience
What Sets Our Program Apart:
Unlike other development programs that focus primarily on classroom training, our internship program provides:
- Immediate hands-on experience involving real customer needs
- Direct engagement opportunities throughout your development
- Practical application of your skills in actual business environments
- Real-world problem solving
Key job responsibilities
- Create solutions that address customer business problems and accelerate the adoption of AWS services
- Interface with customer stakeholders, including developers and team leads
- Drive effective feedback gathering from customers, distill and translate feedback into clear business and technical requirements for product and engineering teams
- Drive business outcomes through technology adoption
- Advise customers on cloud strategy, digital transformation, or Gen AI/Agentic strategy
A day in the life
Are you passionate about driving innovation towards a technology you believe in and want to build? Join this session to explore the role of a Customer Solutions Manager (CSM) . As CSMs at AWS, we embrace our differences and truly believe everyone has a unique skill set that can help build the future of technology for our customers. Come join me to learn how you can become a builder.
About the team
The Emerging Talent team within AWS Industries and Strategic Accounts develops the next generation of field-ready talent (Solutions Architects, Customer Solutions Managers, and sales professionals) who work with some of the largest, most influential customers across a variety of industries. We take a cohort-based approach to talent development and provide new builders the resources (education, mentorship, job shadow opportunities) to thrive in a customer-facing role.
BASIC QUALIFICATIONS
- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
- Experience with two or more of the following: networking fundamentals, security, storage or databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)
- Experience developing and delivering presentations to large and diverse audiences
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic
- Strong written and verbal communication skills with the ability to translate complex technical concepts into executive-level narratives
- Familiarity with Generative AI / Agentic AI concepts with the ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact
- Experience managing a portfolio of complex, high-value workloads across industry verticals
- Currently in the process of obtaining, a bachelor's degree or above in computer science, computer engineering, or related technical field with a conferral date between December 2027 and September 2028
- Must be 18 or older
PREFERRED QUALIFICATIONS
- Experience implementing a cloud-based technology solution in a school project or while working for a company
- Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship)
- AWS Associate-level certification(s) or above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Seattle, WA, USA - 103,275.00 USD Annually
DESCRIPTION
AWS Emerging Talent Program – Customer Solutions Manager intern.
The Emerging Talent (ET) program within AWS Industries and Strategic Accounts develops the next generation of AWS Customer Solutions Managers (CSM). We prepare talented individuals to work with AWS's most influential and strategic customers, helping them transform their businesses on the AWS Cloud.
Program Overview:
Our program offers a 3-month mentorship where you will:
- Learn how to drive technical solutions on the AWS Cloud in collaboration with the AWS Solution Architect team
- Understand how to engage with customers and deliver value from the AWS engagement and build the trust of our customers
- Develop skills to lead customer engagements and drive technical and business strategy discussions
- Work alongside experienced professionals who will guide your development
- Work on AWS Services and AWS AI Tools to enhance your skills.
Location Details: Seattle, WA
Start Date Details: This is a cohort-based program where everyone is required to start on the same day. The start date is tentatively set for June 21st, 2027.
What You'll Do:
As part of your internship, you may:
- Engage directly on actual business challenges
- Gain hands-on experience building on the AWS cloud
- Apply AWS services and architectural best practices in real-world scenarios
- Develop technical and business acumen through working backwards from actual customer problems
- Work with mentors to build and implement solutions for actual business needs
- Prepare for a role advising AWS's most strategic and influential customers through practical experience
What Sets Our Program Apart:
Unlike other development programs that focus primarily on classroom training, our internship program provides:
- Immediate hands-on experience involving real customer needs
- Direct engagement opportunities throughout your development
- Practical application of your skills in actual business environments
- Real-world problem solving
Key job responsibilities
- Create solutions that address customer business problems and accelerate the adoption of AWS services
- Interface with customer stakeholders, including developers and team leads
- Drive effective feedback gathering from customers, distill and translate feedback into clear business and technical requirements for product and engineering teams
- Drive business outcomes through technology adoption
- Advise customers on cloud strategy, digital transformation, or Gen AI/Agentic strategy
A day in the life
Are you passionate about driving innovation towards a technology you believe in and want to build? Join this session to explore the role of a Customer Solutions Manager (CSM) . As CSMs at AWS, we embrace our differences and truly believe everyone has a unique skill set that can help build the future of technology for our customers. Come join me to learn how you can become a builder.
About the team
The Emerging Talent team within AWS Industries and Strategic Accounts develops the next generation of field-ready talent (Solutions Architects, Customer Solutions Managers, and sales professionals) who work with some of the largest, most influential customers across a variety of industries. We take a cohort-based approach to talent development and provide new builders the resources (education, mentorship, job shadow opportunities) to thrive in a customer-facing role.
BASIC QUALIFICATIONS
- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
- Experience with two or more of the following: networking fundamentals, security, storage or databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)
- Experience developing and delivering presentations to large and diverse audiences
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic
- Strong written and verbal communication skills with the ability to translate complex technical concepts into executive-level narratives
- Familiarity with Generative AI / Agentic AI concepts with the ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact
- Experience managing a portfolio of complex, high-value workloads across industry verticals
- Currently in the process of obtaining, a bachelor's degree or above in computer science, computer engineering, or related technical field with a conferral date between December 2027 and September 2028
- Must be 18 or older
PREFERRED QUALIFICATIONS
- Experience implementing a cloud-based technology solution in a school project or while working for a company
- Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship)
- AWS Associate-level certification(s) or above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Seattle, WA, USA - 103,275.00 USD Annually
Customer Solutions Specialist Jobs by Experience Level
Top Cities Hiring Customer Solutions Specialists
Explore customer solutions specialist openings in the cities hiring most right now.
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Find JobsCustomer Solutions Specialist Job Market
Who's Hiring
- Amazon Web Services40
- Google26
- Fastly9
- Amazon7
- Spectrum6
Top Industries Hiring
- Technology & Software22
- Cybersecurity7
- Electronics & Hardware2
- Retail1
- Fintech1
What Employers Look For
The qualifications that appear most often in customer solutions specialist jobs.
- Two or more years of customer-facing service or account support experience
- Proficiency with CRM software such as Salesforce or similar platforms
- Strong written and verbal communication skills across multiple channels
- Ability to troubleshoot product or service issues and escalate appropriately
- Experience meeting service-level agreements and customer satisfaction targets
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Customer Solutions Specialist Job Search
Quantify your resolution and retention results
Hiring managers for customer solutions specialists look for measurable outcomes, not just responsibilities. Pull numbers from your past roles: average handle time, first-contact resolution rates, or churn you helped prevent. Concrete results separate your resume from generic service backgrounds.
Match your resume to the product type
A customer solutions specialist at a SaaS company deals with very different workflows than one at a telecom provider. Tailor your resume language to the product category in each listing, whether that's subscription software, financial accounts, or hardware, so your experience reads as directly relevant.
Apply early to roles that fit
Migrate Mate lists customer solutions specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target listings that name your CRM platform
Many customer solutions specialist postings require hands-on experience with a specific CRM or ticketing system. Prioritize roles that name the tools you already know, since your ability to work in those systems from day one is a practical advantage over candidates who need ramp-up time.
Prepare a scenario around a difficult case
Interviewers almost always ask you to walk through a time you resolved a complex or escalated customer issue. Prepare a specific example that covers the problem, the steps you took, and the outcome. Vague answers about general process hurt you more in this role than in most others.
Negotiate using scope, not just title
Customer solutions specialist compensation often varies by account complexity and product tier, not just seniority title. When negotiating, ask about the account portfolio size, escalation volume, and on-call expectations. These factors affect workload significantly and give you grounded reasons to discuss your offer.
Customer Solutions Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer solutions specialists?
Amazon Web Services, Google, and Fastly are hiring the most customer solutions specialists right now, with openings concentrated in California, New York, and Texas, based on current listings on Migrate Mate as of September 2026. Demand is highest at companies with large subscription or service-contract customer bases.
How many customer solutions specialist jobs are remote?
About 72% of customer solutions specialist openings are fully remote or hybrid as of September 2026, reflecting how much of this work is done over phone, email, and chat. Roles focused on software onboarding and technical account support tend to have the highest share of remote and hybrid arrangements compared to positions tied to field service or in-person account visits.
How do you become a customer solutions specialist?
Start by building experience in a customer-facing role, such as support, inside sales, or account coordination, where you handle real issues under volume pressure. Develop familiarity with CRM tools and ticketing systems, since most employers expect you to work in these from your first week. A degree in business or communications helps, but demonstrated service experience and measurable results carry more weight in most hiring decisions.
Can you get a customer solutions specialist job with little experience?
Yes, entry-level customer solutions specialist roles exist and are realistic targets if you've worked in retail, hospitality, or any environment where you resolved customer problems directly. Focus your application on specific situations where you handled difficult requests, de-escalated complaints, or exceeded service expectations. Certifications in customer service fundamentals or familiarity with common CRM platforms can offset a shorter work history when your resume otherwise shows the right instincts.
What does the customer solutions specialist interview process look like?
Most hiring processes include an initial phone screen focused on your service background, followed by one or two interviews that mix behavioral questions with scenario-based prompts. Interviewers typically ask you to walk through a difficult customer situation, describe how you prioritize competing issues, and explain how you've used data or tools to track resolution. Some employers add a short role-play exercise to see how you handle a simulated customer interaction before extending an offer.
Where can I find and apply to customer solutions specialist jobs?
You can find and apply to customer solutions specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits. Checking back regularly gives you the best chance of catching new postings as they go live.
See All 238+ Customer Solutions Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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