Remote Customer Solutions Specialist Jobs
Remote customer solutions specialist jobs are actively hiring at remote-first firms and distributed teams across the U.S., with strong demand in tech, financial services, and healthcare. Employers hiring remotely right now include Fastly, Equifax, and Zuora. See the openings below and apply to the ones that match your experience.
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Showing 5 of 32+ Remote Customer Solutions Specialist jobs
- VP, Customer Strategy & Solutions
Remote, United States
$200k – $240k base salary + Bonus + Equity
The Company:
Storm3’s client is a HealthTech company using AI to help health plans and provider organizations improve member engagement, quality outcomes, and operational performance. Operating across Medicare Advantage, Population Health, and Value-Based Care, they’ve built a platform that helps organizations identify which members need intervention, when outreach should happen, and what actions are most likely to drive results.
The business has reached the stage where customer relationships are becoming increasingly strategic. They need someone who can sit in a room with payer executives, understand the commercial and operational challenges they’re facing, and connect those challenges to measurable outcomes through technology and services.
The Role:
The person who succeeds here will be comfortable operating in the space between strategy consulting, payer operations, enterprise sales, and executive relationship management. You’ll be expected to engage senior healthcare leaders on topics ranging from Stars performance and member experience to care management, population health strategy, and growth initiatives. Then you’ll translate those conversations into solutions that create value for both the customer and the business.
The role reports directly to the CEO and carries significant visibility across the organization. You’ll have real influence over customer strategy, commercial growth, product direction, and expansion opportunities.
Qualifications:
- Deep knowledge of Medicare Advantage, Stars, Quality Programs, Member Experience, Care Management, Population Health, and Value-Based Care.
- Experience working with or within payer organizations and a strong understanding of health plan operations.
- Proven ability to lead consultative customer engagements and develop strategic recommendations.
- Strong commercial acumen with experience driving customer growth, retention, and account expansion.
Responsibilities:
- Partner with commercial leadership on strategic payer opportunities.
- Lead executive discovery sessions to uncover business priorities, operational challenges, and growth opportunities.
- Develop solution strategies and ROI frameworks that demonstrate measurable business value.
- Build trusted relationships with senior leaders across Medicare, Population Health, Clinical Operations, Digital Health, and Technology teams.
- Conduct executive business reviews and value-realization discussions.
- Identify expansion opportunities within existing customer accounts.
- Support enterprise sales cycles through healthcare domain expertise and consultative problem-solving.
Benefits:
$200k – $240k base salary
Performance-based bonus
Equity
Benefits
Interested in applying? for a confidential chat – mohamed.salah@storm3.com
Storm3 is a HealthTech recruitment firm with clients across London, Europe and North America. To discuss open opportunities or career options, please visit our website www.storm3.com and follow the Storm3 LinkedIn page for the latest jobs and intel.
- VP, Customer Strategy & Solutions
Remote, United States
$200k – $240k base salary + Bonus + Equity
The Company:
Storm3’s client is a HealthTech company using AI to help health plans and provider organizations improve member engagement, quality outcomes, and operational performance. Operating across Medicare Advantage, Population Health, and Value-Based Care, they’ve built a platform that helps organizations identify which members need intervention, when outreach should happen, and what actions are most likely to drive results.
The business has reached the stage where customer relationships are becoming increasingly strategic. They need someone who can sit in a room with payer executives, understand the commercial and operational challenges they’re facing, and connect those challenges to measurable outcomes through technology and services.
The Role:
The person who succeeds here will be comfortable operating in the space between strategy consulting, payer operations, enterprise sales, and executive relationship management. You’ll be expected to engage senior healthcare leaders on topics ranging from Stars performance and member experience to care management, population health strategy, and growth initiatives. Then you’ll translate those conversations into solutions that create value for both the customer and the business.
The role reports directly to the CEO and carries significant visibility across the organization. You’ll have real influence over customer strategy, commercial growth, product direction, and expansion opportunities.
Qualifications:
- Deep knowledge of Medicare Advantage, Stars, Quality Programs, Member Experience, Care Management, Population Health, and Value-Based Care.
- Experience working with or within payer organizations and a strong understanding of health plan operations.
- Proven ability to lead consultative customer engagements and develop strategic recommendations.
- Strong commercial acumen with experience driving customer growth, retention, and account expansion.
Responsibilities:
- Partner with commercial leadership on strategic payer opportunities.
- Lead executive discovery sessions to uncover business priorities, operational challenges, and growth opportunities.
- Develop solution strategies and ROI frameworks that demonstrate measurable business value.
- Build trusted relationships with senior leaders across Medicare, Population Health, Clinical Operations, Digital Health, and Technology teams.
- Conduct executive business reviews and value-realization discussions.
- Identify expansion opportunities within existing customer accounts.
- Support enterprise sales cycles through healthcare domain expertise and consultative problem-solving.
Benefits:
$200k – $240k base salary
Performance-based bonus
Equity
Benefits
Interested in applying? for a confidential chat – mohamed.salah@storm3.com
Storm3 is a HealthTech recruitment firm with clients across London, Europe and North America. To discuss open opportunities or career options, please visit our website www.storm3.com and follow the Storm3 LinkedIn page for the latest jobs and intel.
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Find JobsRemote Customer Solutions Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software12
- Cybersecurity7
- Fintech1
- Marketing & Advertising1
What Employers Look For
The qualifications that appear most often in remote customer solutions specialist jobs.
- Two or more years of customer-facing service or account support experience
- Proficiency with CRM software such as Salesforce or similar platforms
- Strong written and verbal communication skills across multiple channels
- Ability to troubleshoot product or service issues and escalate appropriately
- Experience meeting service-level agreements and customer satisfaction targets
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Solutions Specialist Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer solutions specialist openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show async communication skills upfront
Remote employers decide quickly whether you can operate without real-time guidance. Write your cover letter in a clear, structured format that mirrors how you'd handle a written customer escalation, and it doubles as a live demonstration of your async communication ability.
Highlight your remote tool fluency specifically
Name the CRM, ticketing, and collaboration tools you've used, such as Zendesk, Salesforce, Intercom, or Slack, in your resume and application. Remote hiring managers scan for these to confirm you won't need a steep technical ramp-up before handling customer cases.
Prepare for video-based remote interviews
Remote customer solutions specialist interviews are almost always conducted over video, and your setup signals professionalism. Use a stable connection, a neutral background, and a headset with a clear microphone so your communication skills come through without technical distractions.
Remote Customer Solutions Specialist Jobs: Frequently Asked Questions
How do I get a remote customer solutions specialist job?
Target remote-first companies and distributed teams, since they've built workflows around remote customer support and are more likely to hire and onboard remotely from day one. Remote employers screen heavily for written communication, async problem-solving, and self-direction, because you won't have a manager nearby to guide you through escalations. Demonstrating CRM proficiency, ticket-handling experience, and a quiet, reliable workspace in your application gives you a clear edge.
Which companies hire remote customer solutions specialists?
Companies hiring remote customer solutions specialists right now include Fastly, Equifax, and Zuora, based on current remote listings on Migrate Mate as of September 2026. Remote openings for this role are concentrated at remote-first software companies, distributed fintech teams, and digital-native healthcare platforms that run customer operations entirely outside a central office.
Can you get a remote customer solutions specialist job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot independently from day one without on-site support. Your strongest entry paths are SaaS startups and digital-first companies that train remotely and value attitude over a long resume. Showing completed customer service coursework, a home office setup, and familiarity with tools like Zendesk or Salesforce can substitute meaningfully for direct experience.
Do you need a degree for remote customer solutions specialist jobs?
Not always. Remote employers for this role weight demonstrated skills, measurable outcomes, and tool proficiency heavily alongside or instead of a diploma. Candidates who can show resolved ticket volumes, customer satisfaction scores, or hands-on CRM experience routinely compete successfully against degree holders. A degree can help with certain enterprise or regulated-industry employers, but it's rarely the deciding factor in remote hiring decisions.
Which industries hire the most remote customer solutions specialists?
Remote customer solutions specialist roles concentrate in Technology & Software, Cybersecurity, and Fintech, based on current remote listings on Migrate Mate as of September 2026. Those sectors rely on distributed customer-facing teams to deliver support and account management across multiple time zones without a centralized office.
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