Remote Customer Solutions Specialist Jobs
Remote customer solutions specialist jobs are actively hiring at remote-first firms and distributed teams across the U.S., with strong demand in tech, financial services, and healthcare. Employers hiring remotely right now include Fastly, Genesys, and IGS. See the openings below and apply to the ones that match your experience.
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Showing 5 of 32+ Remote Customer Solutions Specialist jobs
Job Summary:
As a Customer Solutions Specialist in the Solutions Center, you are our IGS energy brand champions! You will be building customer connections through IGS energy’s sustainability journey, educating on our products, and providing exceptional customer experiences with each customer interaction. Must have flexibility to work Monday – Friday 11:00am to 8:00pm and rotating Saturdays 9:00am to 3:00pm.
Primary Responsibilities:
Deliver exceptional customer experiences through a natural conversation style.
Must be able to educate on all IGS products and services that result in customer sales and retention.
Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.
Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals.
Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.
Conducts proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers.
Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision.
Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures.
Complete additional duties and responsibilities as assigned.
Required Skills:
Possess strong interpersonal, verbal, and written communication skills and be results oriented.
Excellent customer experience and conversational skills.
Possess ability to identify and overcome customer objections.
Ability to multitask effectively and adhere to a weekly set schedule.
Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment.
Basic knowledge of Windows, MS Office Suite, and Internet Explorer.
Minimum Education and Experience:
High school diploma or equivalent.
Must be fluent in both English and Spanish
2 years’ experience in a customer facing environment preferred.
Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Salary Range:
$37,140.00 - $54,670.00- This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
How We Support Your Wellbeing:
Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.
Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
Equal Opportunity Employment:
It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact HRLOA@igs.com.
Pay: From $18.25 per hour
Work Location: Remote
Job Summary:
As a Customer Solutions Specialist in the Solutions Center, you are our IGS energy brand champions! You will be building customer connections through IGS energy’s sustainability journey, educating on our products, and providing exceptional customer experiences with each customer interaction. Must have flexibility to work Monday – Friday 11:00am to 8:00pm and rotating Saturdays 9:00am to 3:00pm.
Primary Responsibilities:
Deliver exceptional customer experiences through a natural conversation style.
Must be able to educate on all IGS products and services that result in customer sales and retention.
Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.
Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals.
Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.
Conducts proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers.
Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision.
Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures.
Complete additional duties and responsibilities as assigned.
Required Skills:
Possess strong interpersonal, verbal, and written communication skills and be results oriented.
Excellent customer experience and conversational skills.
Possess ability to identify and overcome customer objections.
Ability to multitask effectively and adhere to a weekly set schedule.
Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment.
Basic knowledge of Windows, MS Office Suite, and Internet Explorer.
Minimum Education and Experience:
High school diploma or equivalent.
Must be fluent in both English and Spanish
2 years’ experience in a customer facing environment preferred.
Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Salary Range:
$37,140.00 - $54,670.00- This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
How We Support Your Wellbeing:
Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.
Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
Equal Opportunity Employment:
It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact HRLOA@igs.com.
Pay: From $18.25 per hour
Work Location: Remote
See All 32 Remote Customer Solutions Specialist Jobs
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Find JobsRemote Customer Solutions Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software10
- Cybersecurity7
- Fintech1
- Marketing & Advertising1
What Employers Look For
The qualifications that appear most often in remote customer solutions specialist jobs.
- Two or more years of customer-facing service or account support experience
- Proficiency with CRM software such as Salesforce or similar platforms
- Strong written and verbal communication skills across multiple channels
- Ability to troubleshoot product or service issues and escalate appropriately
- Experience meeting service-level agreements and customer satisfaction targets
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Solutions Specialist Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer solutions specialist openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show async communication skills upfront
Remote employers decide quickly whether you can operate without real-time guidance. Write your cover letter in a clear, structured format that mirrors how you'd handle a written customer escalation, and it doubles as a live demonstration of your async communication ability.
Highlight your remote tool fluency specifically
Name the CRM, ticketing, and collaboration tools you've used, such as Zendesk, Salesforce, Intercom, or Slack, in your resume and application. Remote hiring managers scan for these to confirm you won't need a steep technical ramp-up before handling customer cases.
Prepare for video-based remote interviews
Remote customer solutions specialist interviews are almost always conducted over video, and your setup signals professionalism. Use a stable connection, a neutral background, and a headset with a clear microphone so your communication skills come through without technical distractions.
Remote Customer Solutions Specialist Jobs: Frequently Asked Questions
How do I get a remote customer solutions specialist job?
Target remote-first companies and distributed teams, since they've built workflows around remote customer support and are more likely to hire and onboard remotely from day one. Remote employers screen heavily for written communication, async problem-solving, and self-direction, because you won't have a manager nearby to guide you through escalations. Demonstrating CRM proficiency, ticket-handling experience, and a quiet, reliable workspace in your application gives you a clear edge.
Which companies hire remote customer solutions specialists?
Companies hiring remote customer solutions specialists right now include Fastly, Genesys, and IGS, based on current remote listings on Migrate Mate as of November 2026. Remote openings for this role are concentrated at remote-first software companies, distributed fintech teams, and digital-native healthcare platforms that run customer operations entirely outside a central office.
Can you get a remote customer solutions specialist job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot independently from day one without on-site support. Your strongest entry paths are SaaS startups and digital-first companies that train remotely and value attitude over a long resume. Showing completed customer service coursework, a home office setup, and familiarity with tools like Zendesk or Salesforce can substitute meaningfully for direct experience.
Do you need a degree for remote customer solutions specialist jobs?
Not always. Remote employers for this role weight demonstrated skills, measurable outcomes, and tool proficiency heavily alongside or instead of a diploma. Candidates who can show resolved ticket volumes, customer satisfaction scores, or hands-on CRM experience routinely compete successfully against degree holders. A degree can help with certain enterprise or regulated-industry employers, but it's rarely the deciding factor in remote hiring decisions.
Which industries hire the most remote customer solutions specialists?
Remote customer solutions specialist roles concentrate in Technology & Software, Cybersecurity, and Fintech, based on current remote listings on Migrate Mate as of November 2026. Those sectors rely on distributed customer-facing teams to deliver support and account management across multiple time zones without a centralized office.
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