Remote Customer Solutions Specialist Jobs
Remote customer solutions specialist jobs are actively hiring at remote-first firms and distributed teams across the U.S., with strong demand in tech, financial services, and healthcare. Employers hiring remotely right now include Fastly, ARMADA, and AbbVie. See the openings below and apply to the ones that match your experience.
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Showing 5 of 63+ Remote Customer Solutions Specialist jobs
Location: Remote
Job Title: Senior Customer Success Manager – Energy (Technical & Solutions-Focused)
Job Summary
We are seeking an experienced and customer-focused Senior Customer Success Manager (CSM) to lead strategic client relationships within our Energy Management Services (EMS) portfolio. This role is responsible for driving customer satisfaction, retention, and growth by ensuring clients realize maximum value from EMS solutions. The ideal candidate will bring strong domain expertise in energy management, sustainability, or utilities, combined with a proven track record in customer success and account management.
Key Responsibilities
- Serve as the primary point of contact for key EMS clients, building strong, long-term relationships with stakeholders.
- Drive customer onboarding, adoption, and engagement of energy management solutions and services.
- Develop and execute customer success plans aligned with client business objectives and sustainability goals.
- Monitor customer health metrics and proactively address risks to ensure high retention and satisfaction rates.
- Partner with internal teams (Sales, Product, Operations, Engineering IT) to deliver seamless customer experiences.
- Identify opportunities for upsell and cross-sell within existing accounts to support business growth.
- Provide strategic guidance to customers on energy optimization, efficiency improvements, and cost reduction initiatives.
- Track and report on KPIs, ROI, and value realization for EMS solutions.
- Act as the voice of the customer, providing feedback to product and leadership teams to enhance offerings.
- Lead business reviews (QBRs) and executive-level presentations.
Qualifications
- Bachelor’s degree in business,
- 7+ years of experience in Customer Success, or Client Services.
- Demonstrated ability to manage enterprise-level client relationships.
- Strong analytical skills with the ability to interpret energy data and performance metrics.
- Excellent communication and presentation skills, with experience engaging senior stakeholders.
- Proven track record of driving customer retention, satisfaction, and revenue growth.
Preferred Skills
- Knowledge of energy efficiency technologies, IoT, or building management systems (BMS).
- Familiarity with ESG, sustainability reporting, or carbon reduction initiatives.
- Experience with CRM tools (e.g., Salesforce) and customer success platforms.
- Ability to operate in a fast-paced, cross-functional environment.
Key Competencies
- Customer-centric mindset
- Strategic thinking and problem-solving
- Strong relationship management skills
- Data-driven decision-making
- Collaboration and leadership
What We Offer
- Opportunity to work at the forefront of energy management and sustainability innovation
- Collaborative and growth-oriented work environment
- Competitive compensation and benefits package
- Career advancement opportunities
The base salary for this position is $131,699- $164,635 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 07/15/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
#WAH
#LI-Remote
#Concentrix
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
Location: Remote
Job Title: Senior Customer Success Manager – Energy (Technical & Solutions-Focused)
Job Summary
We are seeking an experienced and customer-focused Senior Customer Success Manager (CSM) to lead strategic client relationships within our Energy Management Services (EMS) portfolio. This role is responsible for driving customer satisfaction, retention, and growth by ensuring clients realize maximum value from EMS solutions. The ideal candidate will bring strong domain expertise in energy management, sustainability, or utilities, combined with a proven track record in customer success and account management.
Key Responsibilities
- Serve as the primary point of contact for key EMS clients, building strong, long-term relationships with stakeholders.
- Drive customer onboarding, adoption, and engagement of energy management solutions and services.
- Develop and execute customer success plans aligned with client business objectives and sustainability goals.
- Monitor customer health metrics and proactively address risks to ensure high retention and satisfaction rates.
- Partner with internal teams (Sales, Product, Operations, Engineering IT) to deliver seamless customer experiences.
- Identify opportunities for upsell and cross-sell within existing accounts to support business growth.
- Provide strategic guidance to customers on energy optimization, efficiency improvements, and cost reduction initiatives.
- Track and report on KPIs, ROI, and value realization for EMS solutions.
- Act as the voice of the customer, providing feedback to product and leadership teams to enhance offerings.
- Lead business reviews (QBRs) and executive-level presentations.
Qualifications
- Bachelor’s degree in business,
- 7+ years of experience in Customer Success, or Client Services.
- Demonstrated ability to manage enterprise-level client relationships.
- Strong analytical skills with the ability to interpret energy data and performance metrics.
- Excellent communication and presentation skills, with experience engaging senior stakeholders.
- Proven track record of driving customer retention, satisfaction, and revenue growth.
Preferred Skills
- Knowledge of energy efficiency technologies, IoT, or building management systems (BMS).
- Familiarity with ESG, sustainability reporting, or carbon reduction initiatives.
- Experience with CRM tools (e.g., Salesforce) and customer success platforms.
- Ability to operate in a fast-paced, cross-functional environment.
Key Competencies
- Customer-centric mindset
- Strategic thinking and problem-solving
- Strong relationship management skills
- Data-driven decision-making
- Collaboration and leadership
What We Offer
- Opportunity to work at the forefront of energy management and sustainability innovation
- Collaborative and growth-oriented work environment
- Competitive compensation and benefits package
- Career advancement opportunities
The base salary for this position is $131,699- $164,635 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 07/15/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
#WAH
#LI-Remote
#Concentrix
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE
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Find JobsRemote Customer Solutions Specialist Job Market
Who's Hiring
- Fastly27
- ARMADA4
- AbbVie4
- The Cigna4
- Fort Robotics2
Top Industries Hiring
- Technology & Software34
- Cybersecurity25
- Insurance2
- Fintech1
- Marketing & Advertising1
What Employers Look For
The qualifications that appear most often in remote customer solutions specialist jobs.
- Two or more years of customer-facing service or account support experience
- Proficiency with CRM software such as Salesforce or similar platforms
- Strong written and verbal communication skills across multiple channels
- Ability to troubleshoot product or service issues and escalate appropriately
- Experience meeting service-level agreements and customer satisfaction targets
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Solutions Specialist Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer solutions specialist openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show async communication skills upfront
Remote employers decide quickly whether you can operate without real-time guidance. Write your cover letter in a clear, structured format that mirrors how you'd handle a written customer escalation, and it doubles as a live demonstration of your async communication ability.
Highlight your remote tool fluency specifically
Name the CRM, ticketing, and collaboration tools you've used, such as Zendesk, Salesforce, Intercom, or Slack, in your resume and application. Remote hiring managers scan for these to confirm you won't need a steep technical ramp-up before handling customer cases.
Prepare for video-based remote interviews
Remote customer solutions specialist interviews are almost always conducted over video, and your setup signals professionalism. Use a stable connection, a neutral background, and a headset with a clear microphone so your communication skills come through without technical distractions.
Remote Customer Solutions Specialist Jobs: Frequently Asked Questions
How do I get a remote customer solutions specialist job?
Target remote-first companies and distributed teams, since they've built workflows around remote customer support and are more likely to hire and onboard remotely from day one. Remote employers screen heavily for written communication, async problem-solving, and self-direction, because you won't have a manager nearby to guide you through escalations. Demonstrating CRM proficiency, ticket-handling experience, and a quiet, reliable workspace in your application gives you a clear edge.
Which companies hire remote customer solutions specialists?
Companies hiring remote customer solutions specialists right now include Fastly, ARMADA, and AbbVie, based on current remote listings on Migrate Mate as of July 2026. Remote openings for this role are concentrated at remote-first software companies, distributed fintech teams, and digital-native healthcare platforms that run customer operations entirely outside a central office.
Can you get a remote customer solutions specialist job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot independently from day one without on-site support. Your strongest entry paths are SaaS startups and digital-first companies that train remotely and value attitude over a long resume. Showing completed customer service coursework, a home office setup, and familiarity with tools like Zendesk or Salesforce can substitute meaningfully for direct experience.
Do you need a degree for remote customer solutions specialist jobs?
Not always. Remote employers for this role weight demonstrated skills, measurable outcomes, and tool proficiency heavily alongside or instead of a diploma. Candidates who can show resolved ticket volumes, customer satisfaction scores, or hands-on CRM experience routinely compete successfully against degree holders. A degree can help with certain enterprise or regulated-industry employers, but it's rarely the deciding factor in remote hiring decisions.
Which industries hire the most remote customer solutions specialists?
Remote customer solutions specialist roles concentrate in Technology & Software, Cybersecurity, and Insurance, based on current remote listings on Migrate Mate as of July 2026. Those sectors rely on distributed customer-facing teams to deliver support and account management across multiple time zones without a centralized office.
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