Servicenow Administrator Jobs
Servicenow Administrator jobs are open across healthcare, financial services, government contracting, and enterprise technology, from junior admin to platform architect, with specializations in ITSM configuration, workflow automation, and integration development. Find a role that fits from the openings below and apply directly.
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INTRODUCTION
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-22827
Facility:
LOC0014 - 549 Columbian Street549 Columbian Street
Weymouth, MA 02190
Department Name:
SHS Enterprise Applications and Integrations
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
Job Description Summary
South Shore Health is seeking a ServiceNow Platform Administrator to support, stabilize, and expand our ServiceNow platform following a recent go-live. This is a foundational role on a lean team—the individual hired will directly impact platform stability, adoption, and long-term success across ITSM, HR Service Delivery (HRSD), and IT Operations Management (ITOM).
The ideal candidate is a hands-on, versatile ServiceNow professional who thrives in early-stage environments. Day-to-day work spans platform administration, a growing queue of service catalog and workflow enhancements, Change Management maturity initiatives, CMDB governance, and contributions to future module implementations including Strategic Portfolio Management (SPM).
Compensation Pay Range:
$87,000.00 - $127,000.00
Key Responsibilities
Platform Administration & Support
- Administer the ServiceNow platform daily, ensuring stability and performance across ITSM, HRSD, and ITOM.
- Configure and maintain core components: users, roles, groups, forms, workflows, notifications, knowledge bases, and catalog items.
- Troubleshoot platform issues, data inconsistencies, and configuration problems; manage and prioritize an active enhancement backlog from IT, HR, and clinical stakeholders.
- Provide support for a 24/7 hospital environment, including potential participation in an on-call rotation and occasional off-hours work to ensure platform availability and stability.
Service Catalog Development & Optimization
- Design, build, and deploy new service catalog items to streamline request fulfillment across IT, HR, clinical, and operational teams.
- Redesign existing catalog items to improve usability, routing accuracy, and approval workflows based on stakeholder feedback.
- Build multi-team fulfillment workflows with proper task routing, approval gates, and assignment logic across departments.
- Partner with process owners to document requirements, test configurations, and iterate on catalog design.
Module & Process Support
- Support Incident, Request, Change, Problem, Knowledge, and Service Catalog processes.
- Support HRSD case management including category maintenance, agent workspace configuration, and HR Knowledge Base buildout.
- Drive Change Management maturity by developing CAB processes, standard change templates, and department-specific approval workflows.
- Support CMDB health and governance, Discovery results, and CI relationships during early platform maturity.
- Advance Incident Management capabilities including major incident processes, routing improvements, and streamlined views for support teams.
Platform Growth, Enablement & Governance
- Serve as a primary resource for new module implementations (SPM), including configuration, testing, and deployment support.
- Manage upgrades, patches, and release management; support platform integrations as needed.
- Partner with IT, HR, clinical informatics, and business stakeholders to translate requirements into effective configurations.
- Establish foundational governance, standards, and documentation; build and maintain reports and dashboards to provide visibility into platform usage, performance, and enhancement request status.
- Provide guidance to fulfillers and end users as they ramp up on the platform; implement feedback mechanisms to capture end-user input.
- Ensure platform configurations and workflows comply with organizational policies and applicable healthcare regulations, including HIPAA.
Required Qualifications
- 3+ years of hands-on ServiceNow experience in an administrator or platform analyst role.
- ServiceNow Certified System Administrator (CSA) certification.
- Strong working knowledge of ITSM (Incident, Request, Change, Problem, Knowledge, Service Catalog).
- Experience configuring Service Catalog items including variable sets, workflows, Flow Designer, and multi-team task routing.
- Experience supporting at least one additional module (HRSD, ITOM, SPM, or similar).
- Familiarity with CMDB management, Discovery configuration, and Change Management processes.
- Experience building ServiceNow reports, dashboards, and Performance Analytics visualizations to support operational decision-making.
- Ability to work independently in a fast-paced, evolving environment with limited resources.
- Strong communication skills; ability to work effectively with both technical and non-technical stakeholders.
Preferred Qualifications
- Experience supporting a recent ServiceNow go-live or early-stage implementation with an active optimization backlog.
- Exposure to Strategic Portfolio Management (SPM) or project/portfolio tools.
- Experience in a healthcare or highly regulated environment; familiarity with HIPAA and HITECH compliance requirements.
- Experience with HRSD case management configuration.
- Familiarity with ServiceNow scripting concepts (business rules, client scripts, UI policies) at an administration level—able to read, troubleshoot, and modify existing scripts without requiring full developer expertise.
- ITIL Foundation certification or familiarity with ITIL practices.
Remote Position
Monday - Friday, 8am-5pm
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
INTRODUCTION
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-22827
Facility:
LOC0014 - 549 Columbian Street549 Columbian Street
Weymouth, MA 02190
Department Name:
SHS Enterprise Applications and Integrations
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
Job Description Summary
South Shore Health is seeking a ServiceNow Platform Administrator to support, stabilize, and expand our ServiceNow platform following a recent go-live. This is a foundational role on a lean team—the individual hired will directly impact platform stability, adoption, and long-term success across ITSM, HR Service Delivery (HRSD), and IT Operations Management (ITOM).
The ideal candidate is a hands-on, versatile ServiceNow professional who thrives in early-stage environments. Day-to-day work spans platform administration, a growing queue of service catalog and workflow enhancements, Change Management maturity initiatives, CMDB governance, and contributions to future module implementations including Strategic Portfolio Management (SPM).
Compensation Pay Range:
$87,000.00 - $127,000.00
Key Responsibilities
Platform Administration & Support
- Administer the ServiceNow platform daily, ensuring stability and performance across ITSM, HRSD, and ITOM.
- Configure and maintain core components: users, roles, groups, forms, workflows, notifications, knowledge bases, and catalog items.
- Troubleshoot platform issues, data inconsistencies, and configuration problems; manage and prioritize an active enhancement backlog from IT, HR, and clinical stakeholders.
- Provide support for a 24/7 hospital environment, including potential participation in an on-call rotation and occasional off-hours work to ensure platform availability and stability.
Service Catalog Development & Optimization
- Design, build, and deploy new service catalog items to streamline request fulfillment across IT, HR, clinical, and operational teams.
- Redesign existing catalog items to improve usability, routing accuracy, and approval workflows based on stakeholder feedback.
- Build multi-team fulfillment workflows with proper task routing, approval gates, and assignment logic across departments.
- Partner with process owners to document requirements, test configurations, and iterate on catalog design.
Module & Process Support
- Support Incident, Request, Change, Problem, Knowledge, and Service Catalog processes.
- Support HRSD case management including category maintenance, agent workspace configuration, and HR Knowledge Base buildout.
- Drive Change Management maturity by developing CAB processes, standard change templates, and department-specific approval workflows.
- Support CMDB health and governance, Discovery results, and CI relationships during early platform maturity.
- Advance Incident Management capabilities including major incident processes, routing improvements, and streamlined views for support teams.
Platform Growth, Enablement & Governance
- Serve as a primary resource for new module implementations (SPM), including configuration, testing, and deployment support.
- Manage upgrades, patches, and release management; support platform integrations as needed.
- Partner with IT, HR, clinical informatics, and business stakeholders to translate requirements into effective configurations.
- Establish foundational governance, standards, and documentation; build and maintain reports and dashboards to provide visibility into platform usage, performance, and enhancement request status.
- Provide guidance to fulfillers and end users as they ramp up on the platform; implement feedback mechanisms to capture end-user input.
- Ensure platform configurations and workflows comply with organizational policies and applicable healthcare regulations, including HIPAA.
Required Qualifications
- 3+ years of hands-on ServiceNow experience in an administrator or platform analyst role.
- ServiceNow Certified System Administrator (CSA) certification.
- Strong working knowledge of ITSM (Incident, Request, Change, Problem, Knowledge, Service Catalog).
- Experience configuring Service Catalog items including variable sets, workflows, Flow Designer, and multi-team task routing.
- Experience supporting at least one additional module (HRSD, ITOM, SPM, or similar).
- Familiarity with CMDB management, Discovery configuration, and Change Management processes.
- Experience building ServiceNow reports, dashboards, and Performance Analytics visualizations to support operational decision-making.
- Ability to work independently in a fast-paced, evolving environment with limited resources.
- Strong communication skills; ability to work effectively with both technical and non-technical stakeholders.
Preferred Qualifications
- Experience supporting a recent ServiceNow go-live or early-stage implementation with an active optimization backlog.
- Exposure to Strategic Portfolio Management (SPM) or project/portfolio tools.
- Experience in a healthcare or highly regulated environment; familiarity with HIPAA and HITECH compliance requirements.
- Experience with HRSD case management configuration.
- Familiarity with ServiceNow scripting concepts (business rules, client scripts, UI policies) at an administration level—able to read, troubleshoot, and modify existing scripts without requiring full developer expertise.
- ITIL Foundation certification or familiarity with ITIL practices.
Remote Position
Monday - Friday, 8am-5pm
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
See All 57+ Servicenow Administrator Jobs
Jump back to the full list of openings and apply to any servicenow administrator role that fits.
Find Servicenow Administrator JobsServicenow Administrator Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Tata Consultancy Services (TCS)9
- Amazon4
- American Electric Power2
- Clayco2
- HDR2
Top Industries Hiring
- Technology & Software25
- Biotechnology & Pharmaceuticals3
- Construction & Real Estate3
- Insurance3
- Manufacturing3
What Employers Look For
The qualifications that appear most often in servicenow administrator jobs.
- ServiceNow Certified System Administrator (CSA) certification required or strongly preferred
- Hands-on experience configuring ITSM modules including Incident, Change, Problem, and Service Catalog
- Proficiency in JavaScript, Glide scripting, and ServiceNow Flow Designer or Workflow Editor
- Experience with ServiceNow integrations using REST, SOAP, or Integration Hub spokes
- Bachelor's degree in information technology, computer science, or a related field
- Familiarity with ITIL framework principles and service management best practices
Tips for Your Servicenow Administrator Job Search
List certifications before experience
Your ServiceNow Certified System Administrator credential belongs in a dedicated certifications section near the top of your resume, not buried under job history. Hiring managers scan for it first, and many applicant tracking systems filter on it before a human sees your application.
Quantify your instance scope
Vague phrases like 'managed the ServiceNow platform' lose against candidates who write 'administered a 4,000-user instance across ITSM, HRSD, and SecOps.' Concrete scope signals seniority and helps interviewers calibrate where you fit on their team.
Target openings by module depth
Filter job descriptions for the specific modules you know best, whether that's Customer Service Management, ITOM, or GRC. Applying where your module experience matches the team's roadmap puts you ahead of generalists competing for the same role.
Apply early to roles that fit
Migrate Mate lists servicenow administrator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a live demo for interviews
Many servicenow administrator interviews include a hands-on or screen-share component where you walk through a catalog item, business rule, or flow. Having a personal developer instance ready with a clean example workflow removes hesitation and shows practical fluency under pressure.
Negotiate scope before you negotiate pay
Before discussing compensation, clarify instance ownership, upgrade responsibilities, and how many applications the role covers. Admins who inherit a sprawling, undocumented instance face very different workloads than those joining a governed, well-scoped environment, and that difference should anchor your ask.
Servicenow Administrator Jobs: Frequently Asked Questions
Which companies are hiring the most servicenow administrators?
The companies hiring the most servicenow administrators right now include Tata Consultancy Services (TCS), Amazon, and American Electric Power, with the largest share of openings in Texas, Illinois, and Ohio, based on current listings on Migrate Mate as of June 2026. Large federal contractors, managed service providers, and enterprise healthcare systems tend to post the highest volume of openings year-round.
How many servicenow administrator jobs are remote?
About 16% of servicenow administrator openings are fully remote or hybrid as of June 2026, making it one of the more location-flexible IT administration roles. Positions focused on platform configuration, workflow development, and integration work tend to be the most remote-eligible, while roles requiring on-site stakeholder collaboration or government security clearance are more likely to be in-person.
How do you become a servicenow administrator?
Start by completing ServiceNow's free training on its Now Learning platform and earning the Certified System Administrator credential, which is the baseline qualification most employers require. Build hands-on experience through a personal developer instance, which ServiceNow offers at no cost. Then target entry-level IT support or ITSM analyst roles that use ServiceNow as a stepping stone to a dedicated admin position.
How do you get hired as a servicenow administrator with little experience?
Earn the CSA certification first, since it signals foundational platform knowledge even without professional experience. Build a portfolio of configurations in a personal developer instance, such as a working service catalog with custom approval workflows. Entry points include IT help desk roles at companies that run ServiceNow, where you can get platform access and move into an admin function within a year or two.
What does the servicenow administrator interview process look like?
Most servicenow administrator interviews run across two to four stages. A recruiter screen is followed by a technical interview covering scripting, module configuration, and platform architecture decisions. Many employers include a live exercise where you configure a business rule, build a flow, or troubleshoot a broken catalog item in a demo instance. A final round often involves the hiring manager or a platform architect discussing roadmap and team fit.
Where can I find and apply to servicenow administrator jobs?
You can find and apply to servicenow administrator jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your module experience, seniority level, and location preferences, then apply directly to each listing that fits.
See All 57+ Servicenow Administrator Jobs
Jump back to the full list of openings and apply to any servicenow administrator role that fits.
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