Client Relations Manager Jobs
Client Relations Manager jobs are open across financial services, healthcare, technology, and professional services, from associate to director level, with specializations in account management, customer success, and enterprise partnerships. Find a role that fits from the openings below and apply directly.
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Forge Your Future with Us:
At Forge Biologics, we believe in turning bold ideas into life-changing realities. Our mission is simple yet powerful: to enable access to life-changing gene therapies and help bring them from ideas into reality. We partner with scientists, physicians, biotech and pharma innovators, and patient communities — all united by one goal: improving lives. If you’re driven by purpose and excited to make a tangible impact, this is where your journey begins.
Our team works out of The Hearth, a state-of-the-art, 200,000-square-foot cGMP facility in Columbus, Ohio. Here, you won’t just watch innovation happen — you’ll be part of it. Whether you’re scaling AAV manufacturing, collaborating on cutting-edge therapies, or supporting complex technical projects, you’ll play a key role in bringing hope to patients with genetic diseases.
What sets Forge apart is our culture of H.O.P.E. We are hardworking, showing up each day with determination and grit. We are open, creating a space where ideas flow freely, and every voice is valued. We are purpose-driven, with every task directly tied to changing lives. And we are engaged, energized by the challenges we face and the milestones we achieve together.
At Forge, your growth matters. We’re committed to helping you expand your skills, take on new challenges, and develop your career through mentorship, hands-on learning, and opportunities for advancement. Our people are our greatest investment, and we’re proud to see team members grow with us.
If you’re ready to use your talent to help deliver hope to patients around the world, join us — and be part of something bigger than yourself.
About The Role:
The Client Relations Manager is the primary post-contract point of contact for a portfolio of client programs at Forge Biologics. This role is the critical bridge between our clients and our internal delivery teams — ensuring clients receive exceptional, proactive service from contract execution through successful product delivery. The Client Relations Manager is responsible for building lasting partnerships, driving program transparency, and growing client value through a deep understanding of client needs and Forge's capabilities. Success in this role is measured by client satisfaction, retention, and the expansion of client programs across Forge's service portfolio.
Responsibilities:
- Serve as the primary point of contact for an assigned portfolio of client accounts from contract execution through delivery, acting as client advocate internally and Forge's face externally.
- Partner with Project Management, Technical Sales, Manufacturing, MS&T, Quality, and Analytical Development teams to oversee delivery of services and product to clients, proactively managing risk, decisions, and emerging issues.
- Build and maintain strong, trust-based relationships with key client stakeholders at all levels, including scientific, operational, and executive contacts.
- Set and manage client expectations around service quality, timelines, and deliverables; proactively communicate program updates, milestones, obstacles, and corrective actions.
- Identify and execute on opportunities to grow client accounts through cross-selling and up-selling additional Forge services, supporting the evolution of clients from early development into cGMP manufacturing.
- Translate client requirements and feedback into prioritized internal service and project requests; serve as the voice of the client in cross-functional discussions.
- Document, monitor, and maintain accurate program records and project timelines in CRM and project management tools.
- Generate regular reports on client satisfaction, program status, contract retention, and revenue trends; present findings to internal stakeholders and leadership.
- Collaborate with the Client Development and Marketing teams to contribute to client success stories, case studies, and reference development.
Qualifications
- Bachelor's degree in Life Sciences, Business Administration, or a related field (or equivalent professional experience).
- 3+ years of experience in a client relations, customer success, account management, or client-facing project management role.
- Demonstrated ability to manage multiple client accounts simultaneously with a high degree of organization, follow-through, and responsiveness.
- Strong written and verbal communication skills, including the ability to distill complex scientific or operational information for diverse audiences, and comfort presenting program status and strategic recommendations to executive-level stakeholders internally and at client organizations.
- Proven track record of building trusted client relationships and contributing to account retention and growth.
- Ability to collaborate and influence cross-functional internal teams without direct authority to drive outcomes on behalf of clients.
- Self-starter with strong prioritization skills and the ability to adapt in a fast-paced, dynamic environment.
- Proficiency in CRM and project management tools (e.g., HubSpot, Smartsheet, Microsoft Teams or similar).
- Experience contributing to or leading client business reviews, satisfaction surveys, or structured account planning processes.
- Willingness to travel up to 25% to attend client meetings and industry events.
- Ability to work onsite in Columbus, Ohio 2-3 days/week on average.
Preferred Skills:
- Experience in pharma, biotech, CDMO/CRO, or another regulated life sciences environment.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned.
Work Environment and Physical Demands
This position works in a typical office environment, with occasional visits to the laboratory or manufacturing areas, where the physical work demands will vary depending on the specific tasks and duties required of the job. This is largely a sedentary role; persons holding office positions are generally subject to inside environmental conditions having the lighting, temperature, and noise of an open floor-plan office environment. Appropriate personal protective equipment (PPE) must be worn when visiting controlled environments. Regularly operate a computer and other office equipment. Regularly communicate with others in person, over the phone, and electronically. Must be able to move and/or carry objects weighing up to 10 lbs.
Forge Biologics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Forge Biologics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We’ve Got You Covered:
At Forge Biologics, we believe our people deserve to be taken care of – in and out of the workplace. We’ve built a comprehensive compensation and benefits package designed to help you thrive, grow, and feel valued every step of the way:
Health from day one
- Health, dental and vision insurance start your first day – with 90% of premiums covered for you and your family.
Time to recharge
- A competitive paid time off plan – because rest fuels innovation.
- 12 weeks of fully paid parental leave so you can focus on family when it matters most.
Rewarding your impact
- Annual bonus opportunities for all full-time team members.
- 401(k) with company match to help you plan for the future.
- Special employee discounts, including childcare and dependent care savings.
Your wellness, supported
- Onsite fitness facility at The Hearth.
- Mental health counseling and financial planning services through our Employee Assistance Program.
- Employer-paid short and long-term disability coverage to protect your peace of mind.
Fuel for your workday
- A fully stocked kitchen with free snacks and beverages – we keep you energized and ready for what’s next.
Grow with us
- Ongoing professional development resources, training, and mentorship programs to help you build your care and grow within Forge.
Forge Your Future with Us:
At Forge Biologics, we believe in turning bold ideas into life-changing realities. Our mission is simple yet powerful: to enable access to life-changing gene therapies and help bring them from ideas into reality. We partner with scientists, physicians, biotech and pharma innovators, and patient communities — all united by one goal: improving lives. If you’re driven by purpose and excited to make a tangible impact, this is where your journey begins.
Our team works out of The Hearth, a state-of-the-art, 200,000-square-foot cGMP facility in Columbus, Ohio. Here, you won’t just watch innovation happen — you’ll be part of it. Whether you’re scaling AAV manufacturing, collaborating on cutting-edge therapies, or supporting complex technical projects, you’ll play a key role in bringing hope to patients with genetic diseases.
What sets Forge apart is our culture of H.O.P.E. We are hardworking, showing up each day with determination and grit. We are open, creating a space where ideas flow freely, and every voice is valued. We are purpose-driven, with every task directly tied to changing lives. And we are engaged, energized by the challenges we face and the milestones we achieve together.
At Forge, your growth matters. We’re committed to helping you expand your skills, take on new challenges, and develop your career through mentorship, hands-on learning, and opportunities for advancement. Our people are our greatest investment, and we’re proud to see team members grow with us.
If you’re ready to use your talent to help deliver hope to patients around the world, join us — and be part of something bigger than yourself.
About The Role:
The Client Relations Manager is the primary post-contract point of contact for a portfolio of client programs at Forge Biologics. This role is the critical bridge between our clients and our internal delivery teams — ensuring clients receive exceptional, proactive service from contract execution through successful product delivery. The Client Relations Manager is responsible for building lasting partnerships, driving program transparency, and growing client value through a deep understanding of client needs and Forge's capabilities. Success in this role is measured by client satisfaction, retention, and the expansion of client programs across Forge's service portfolio.
Responsibilities:
- Serve as the primary point of contact for an assigned portfolio of client accounts from contract execution through delivery, acting as client advocate internally and Forge's face externally.
- Partner with Project Management, Technical Sales, Manufacturing, MS&T, Quality, and Analytical Development teams to oversee delivery of services and product to clients, proactively managing risk, decisions, and emerging issues.
- Build and maintain strong, trust-based relationships with key client stakeholders at all levels, including scientific, operational, and executive contacts.
- Set and manage client expectations around service quality, timelines, and deliverables; proactively communicate program updates, milestones, obstacles, and corrective actions.
- Identify and execute on opportunities to grow client accounts through cross-selling and up-selling additional Forge services, supporting the evolution of clients from early development into cGMP manufacturing.
- Translate client requirements and feedback into prioritized internal service and project requests; serve as the voice of the client in cross-functional discussions.
- Document, monitor, and maintain accurate program records and project timelines in CRM and project management tools.
- Generate regular reports on client satisfaction, program status, contract retention, and revenue trends; present findings to internal stakeholders and leadership.
- Collaborate with the Client Development and Marketing teams to contribute to client success stories, case studies, and reference development.
Qualifications
- Bachelor's degree in Life Sciences, Business Administration, or a related field (or equivalent professional experience).
- 3+ years of experience in a client relations, customer success, account management, or client-facing project management role.
- Demonstrated ability to manage multiple client accounts simultaneously with a high degree of organization, follow-through, and responsiveness.
- Strong written and verbal communication skills, including the ability to distill complex scientific or operational information for diverse audiences, and comfort presenting program status and strategic recommendations to executive-level stakeholders internally and at client organizations.
- Proven track record of building trusted client relationships and contributing to account retention and growth.
- Ability to collaborate and influence cross-functional internal teams without direct authority to drive outcomes on behalf of clients.
- Self-starter with strong prioritization skills and the ability to adapt in a fast-paced, dynamic environment.
- Proficiency in CRM and project management tools (e.g., HubSpot, Smartsheet, Microsoft Teams or similar).
- Experience contributing to or leading client business reviews, satisfaction surveys, or structured account planning processes.
- Willingness to travel up to 25% to attend client meetings and industry events.
- Ability to work onsite in Columbus, Ohio 2-3 days/week on average.
Preferred Skills:
- Experience in pharma, biotech, CDMO/CRO, or another regulated life sciences environment.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned.
Work Environment and Physical Demands
This position works in a typical office environment, with occasional visits to the laboratory or manufacturing areas, where the physical work demands will vary depending on the specific tasks and duties required of the job. This is largely a sedentary role; persons holding office positions are generally subject to inside environmental conditions having the lighting, temperature, and noise of an open floor-plan office environment. Appropriate personal protective equipment (PPE) must be worn when visiting controlled environments. Regularly operate a computer and other office equipment. Regularly communicate with others in person, over the phone, and electronically. Must be able to move and/or carry objects weighing up to 10 lbs.
Forge Biologics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Forge Biologics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We’ve Got You Covered:
At Forge Biologics, we believe our people deserve to be taken care of – in and out of the workplace. We’ve built a comprehensive compensation and benefits package designed to help you thrive, grow, and feel valued every step of the way:
Health from day one
- Health, dental and vision insurance start your first day – with 90% of premiums covered for you and your family.
Time to recharge
- A competitive paid time off plan – because rest fuels innovation.
- 12 weeks of fully paid parental leave so you can focus on family when it matters most.
Rewarding your impact
- Annual bonus opportunities for all full-time team members.
- 401(k) with company match to help you plan for the future.
- Special employee discounts, including childcare and dependent care savings.
Your wellness, supported
- Onsite fitness facility at The Hearth.
- Mental health counseling and financial planning services through our Employee Assistance Program.
- Employer-paid short and long-term disability coverage to protect your peace of mind.
Fuel for your workday
- A fully stocked kitchen with free snacks and beverages – we keep you energized and ready for what’s next.
Grow with us
- Ongoing professional development resources, training, and mentorship programs to help you build your care and grow within Forge.
See All Client Relations Manager Jobs
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Find Client Relations Manager JobsClient Relations Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Atlantic Aviation1
- First American1
- First American Trust, Fsb1
- Forge Biologics1
- Hutchinson1
Top Industries Hiring
- Construction & Real Estate2
- Chemicals & Materials1
- Energy1
- Healthcare & Medical Services1
- Transportation & Logistics1
What Employers Look For
The qualifications that appear most often in client relations manager jobs.
- 3-5 years of client-facing account management or customer success experience
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Demonstrated ability to manage a portfolio of accounts and meet retention targets
- Strong written and verbal communication skills for executive-level client interaction
- Bachelor's degree in business, communications, or a related field
- Experience handling contract renewals, upsells, and escalation resolution
Tips for Your Client Relations Manager Job Search
Quantify retention and revenue impact
Client relations managers are measured on outcomes, so your resume needs numbers that reflect them. Replace vague phrases like 'managed accounts' with figures showing renewal rates, upsell volume, or portfolio size so hiring managers can instantly gauge your impact.
Filter openings by account tier served
Job listings for this role vary widely between SMB, mid-market, and enterprise accounts. Target postings that match the account size you've worked with, because interviewers will probe deeply into how you handled escalations and negotiations at that specific tier.
Apply early to roles that fit
Migrate Mate lists client relations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to CRM tools named
Many postings specify Salesforce, HubSpot, or Gainsight by name. Mirror the exact tool mentioned in the listing on your resume and be ready to walk through a specific workflow you built or managed in it during the interview.
Prepare a client-save story for interviews
Interviewers for this role almost always ask about a time you turned around a dissatisfied or at-risk client. Prepare a detailed example with the presenting problem, the steps you took, and the measurable outcome, because a vague answer here is a fast disqualifier.
Negotiate with renewal metrics in hand
When you reach the offer stage, bring data on your retention and satisfaction scores to the conversation. Client relations roles are commercial, so demonstrating your ROI gives you a factual basis for negotiating total compensation beyond base salary alone.
Client Relations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most client relations managers?
The companies hiring the most client relations managers right now include Atlantic Aviation, First American, and First American Trust, Fsb, with the largest share of openings in Florida, Michigan, and Ohio, based on current listings on Migrate Mate as of June 2026. Industries with the densest concentration of openings include financial services, technology, and healthcare.
How many client relations manager jobs are remote?
About 25% of client relations manager openings are fully remote or hybrid as of June 2026, reflecting demand for relationship managers who can engage clients across geographies. Customer success and enterprise account roles within SaaS companies tend to offer the highest share of fully remote arrangements compared to relationship-heavy banking or healthcare positions.
How do you become a client relations manager?
Most client relations managers start in customer-facing roles such as account coordinator, customer support specialist, or inside sales representative, where they build communication and problem-solving skills. From there, moving into an account management role with ownership of a named client portfolio is the most common path. Developing fluency in CRM software and consistently hitting retention or satisfaction goals is what gets candidates promoted or hired into manager-level positions.
Can you get hired as a client relations manager with little experience?
Yes, entry-level client relations manager roles exist, particularly at smaller companies or in industries like software and staffing. The most effective way to compete with limited experience is to highlight any client-facing work, even from internships or adjacent roles in sales or support, and to show measurable outcomes such as response times or satisfaction scores. Familiarity with a major CRM platform strengthens applications significantly at this level.
What does the client relations manager interview process look like?
The process typically begins with a recruiter or HR screen focused on your background and availability, followed by a hiring manager interview that digs into how you manage client relationships, handle escalations, and drive renewals. A final round often involves a panel with cross-functional stakeholders or a practical exercise such as a mock client call or account review presentation. References from previous clients or managers are frequently requested before an offer is extended.
Where can I find and apply to client relations manager jobs?
You can find and apply to client relations manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience level, industry focus, and preferred location, then apply directly to each listing that fits.
See All Client Relations Manager Jobs
Jump back to the full list of openings and apply to any client relations manager role that fits.
Find Client Relations Manager Jobs