Client Relations Manager Jobs
Client Relations Manager jobs are open across financial services, healthcare, technology, and professional services, from associate to director level, with specializations in account management, customer success, and enterprise partnerships. Find a role that fits from the openings below and apply directly.
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Showing 5 of 145+ Client Relations Manager jobs
Company Overview
Crossroads Utility Services, LLC is the leading municipal utility district operations company in the region, serving over 38,000 customers across more than 40 districts. We provide comprehensive management and field services, including customer support, billing, meter reading, emergency response, and construction.
Job Summary
Crossroads Utility Services, LLC is seeking a qualified Client Relations Manager to support its growing portfolio of utility operations and maintenance contracts throughout the Greater Austin area. This position will serve as the primary liaison between Crossroads and its municipal utility district clients, ensuring exceptional client service and communication. The Client Relations Manager (CRM) is responsible for managing assigned client relationships, coordinating with internal operations teams, representing Crossroads at client meetings, and supporting business development efforts. The CRM serves as the primary point of contact for assigned clients and is responsible for ensuring client satisfaction, effective communication, and the successful delivery of contracted services.
Responsibilities
- Assuming responsibility for ensuring the efficiency and effectiveness of a utility contract service;
- Formulating strategies and coordinating implementation of multiple utility projects with internal staff and/or outside consultants and contractors;
- Making recommendations to senior staff on new business opportunities and service offerings;
- Reviewing and tracking the financial performance of all contracts assigned;
- Coordinating with operations staff, technical consultants, contractors, engineers, attorneys, and client boards to address utility operations, regulatory compliance, construction, billing, and customer service matters;
- Compiling monthly reports for utility clients and senior staff;
- Monitoring compliance with contractual obligations, regulatory requirements, and service performance standards.
- Making presentations to boards, commissions, city councils, or community association meetings
- Adhering to all state, federal, and company health and safety procedures as they relate to essential job functions
- Working on assigned special projects across all Crossroads business functions; and
- Other duties as assigned by management
Qualifications
- ·Excellent interpersonal, written and verbal communication skills;
- The ability to prioritize and execute multiple tasks to meet tight deadlines;
- A self-driven work ethic needing minimal supervision to complete assigned work;
- Industry knowledge of water and wastewater utility operations, maintenance, utility billing, meter reading, and customer service in municipal environments;
- General knowledge of financial management, utility budgeting, and accounting principles;
- Experience presenting utility and customer service-related information to municipal clients and the general public;
- A proficiency in Microsoft Office Suite; and
- A valid driver's license (required)
- High school diploma with 5–10 years of related utility management experience; or
- Bachelor’s degree in business, public administration, engineering, or related field with 2–5 years of related experience; or
- Equivalent combination of education and experience.
- Experience working with utilities (preferred)
Physical Demands
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*
- Prolonged periods of sitting, computer work, and virtual/in-person meetings
- Frequent driving within assigned territory
- Ability to stand, walk, and navigate uneven terrain during site visits and facility inspections
- Ability to climb stairs and access operational utility facilities
- Occasional bending, reaching, or lifting up to 25 pounds
- Ability to work safely around operational equipment and in outdoor environments
Work Environment
- Hybrid work environment including remote office work, client/vendor/consultant offices/facilities with a combination of indoor office settings and outdoor utility infrastructure environments
- Occasional exposure to construction sites, treatment facilities, lift stations, and varying weather conditions
- Position will require evening board meetings and scheduled after-hours responsiveness to operational matters.
- Fast-paced environment requiring management of multiple client contracts simultaneously.
Work Location, Hours, Schedule and Travel
- Hybrid – Various locations throughout the Greater Austin area. Weekly office hours will be required 8-5pm in Round Rock, TX
- Monday to Friday, 8:00 AM – 5:00 PM
Pay: $85,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Round Rock, TX 78665
Company Overview
Crossroads Utility Services, LLC is the leading municipal utility district operations company in the region, serving over 38,000 customers across more than 40 districts. We provide comprehensive management and field services, including customer support, billing, meter reading, emergency response, and construction.
Job Summary
Crossroads Utility Services, LLC is seeking a qualified Client Relations Manager to support its growing portfolio of utility operations and maintenance contracts throughout the Greater Austin area. This position will serve as the primary liaison between Crossroads and its municipal utility district clients, ensuring exceptional client service and communication. The Client Relations Manager (CRM) is responsible for managing assigned client relationships, coordinating with internal operations teams, representing Crossroads at client meetings, and supporting business development efforts. The CRM serves as the primary point of contact for assigned clients and is responsible for ensuring client satisfaction, effective communication, and the successful delivery of contracted services.
Responsibilities
- Assuming responsibility for ensuring the efficiency and effectiveness of a utility contract service;
- Formulating strategies and coordinating implementation of multiple utility projects with internal staff and/or outside consultants and contractors;
- Making recommendations to senior staff on new business opportunities and service offerings;
- Reviewing and tracking the financial performance of all contracts assigned;
- Coordinating with operations staff, technical consultants, contractors, engineers, attorneys, and client boards to address utility operations, regulatory compliance, construction, billing, and customer service matters;
- Compiling monthly reports for utility clients and senior staff;
- Monitoring compliance with contractual obligations, regulatory requirements, and service performance standards.
- Making presentations to boards, commissions, city councils, or community association meetings
- Adhering to all state, federal, and company health and safety procedures as they relate to essential job functions
- Working on assigned special projects across all Crossroads business functions; and
- Other duties as assigned by management
Qualifications
- ·Excellent interpersonal, written and verbal communication skills;
- The ability to prioritize and execute multiple tasks to meet tight deadlines;
- A self-driven work ethic needing minimal supervision to complete assigned work;
- Industry knowledge of water and wastewater utility operations, maintenance, utility billing, meter reading, and customer service in municipal environments;
- General knowledge of financial management, utility budgeting, and accounting principles;
- Experience presenting utility and customer service-related information to municipal clients and the general public;
- A proficiency in Microsoft Office Suite; and
- A valid driver's license (required)
- High school diploma with 5–10 years of related utility management experience; or
- Bachelor’s degree in business, public administration, engineering, or related field with 2–5 years of related experience; or
- Equivalent combination of education and experience.
- Experience working with utilities (preferred)
Physical Demands
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*
- Prolonged periods of sitting, computer work, and virtual/in-person meetings
- Frequent driving within assigned territory
- Ability to stand, walk, and navigate uneven terrain during site visits and facility inspections
- Ability to climb stairs and access operational utility facilities
- Occasional bending, reaching, or lifting up to 25 pounds
- Ability to work safely around operational equipment and in outdoor environments
Work Environment
- Hybrid work environment including remote office work, client/vendor/consultant offices/facilities with a combination of indoor office settings and outdoor utility infrastructure environments
- Occasional exposure to construction sites, treatment facilities, lift stations, and varying weather conditions
- Position will require evening board meetings and scheduled after-hours responsiveness to operational matters.
- Fast-paced environment requiring management of multiple client contracts simultaneously.
Work Location, Hours, Schedule and Travel
- Hybrid – Various locations throughout the Greater Austin area. Weekly office hours will be required 8-5pm in Round Rock, TX
- Monday to Friday, 8:00 AM – 5:00 PM
Pay: $85,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Round Rock, TX 78665
Client Relations Manager Jobs by Experience Level
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Find Client Relations Manager JobsClient Relations Manager Job Market
Who's Hiring
Top Industries Hiring
- Consumer Goods
- Healthcare & Medical Services
- Insurance
- Energy
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in client relations manager jobs.
- 3-5 years of client-facing account management or customer success experience
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Demonstrated ability to manage a portfolio of accounts and meet retention targets
- Strong written and verbal communication skills for executive-level client interaction
- Bachelor's degree in business, communications, or a related field
- Experience handling contract renewals, upsells, and escalation resolution
Tips for Your Client Relations Manager Job Search
Quantify retention and revenue impact
Client relations managers are measured on outcomes, so your resume needs numbers that reflect them. Replace vague phrases like 'managed accounts' with figures showing renewal rates, upsell volume, or portfolio size so hiring managers can instantly gauge your impact.
Filter openings by account tier served
Job listings for this role vary widely between SMB, mid-market, and enterprise accounts. Target postings that match the account size you've worked with, because interviewers will probe deeply into how you handled escalations and negotiations at that specific tier.
Apply early to roles that fit
Migrate Mate lists client relations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to CRM tools named
Many postings specify Salesforce, HubSpot, or Gainsight by name. Mirror the exact tool mentioned in the listing on your resume and be ready to walk through a specific workflow you built or managed in it during the interview.
Prepare a client-save story for interviews
Interviewers for this role almost always ask about a time you turned around a dissatisfied or at-risk client. Prepare a detailed example with the presenting problem, the steps you took, and the measurable outcome, because a vague answer here is a fast disqualifier.
Negotiate with renewal metrics in hand
When you reach the offer stage, bring data on your retention and satisfaction scores to the conversation. Client relations roles are commercial, so demonstrating your ROI gives you a factual basis for negotiating total compensation beyond base salary alone.
Client Relations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most client relations managers?
The companies hiring the most client relations managers right now include Diversified Maintenance, CommonSpirit Health, and Yellowstone Landscape, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of August 2026. Industries with the densest concentration of openings include financial services, technology, and healthcare.
How many client relations manager jobs are remote?
About 30% of client relations manager openings are fully remote or hybrid as of August 2026, reflecting demand for relationship managers who can engage clients across geographies. Customer success and enterprise account roles within SaaS companies tend to offer the highest share of fully remote arrangements compared to relationship-heavy banking or healthcare positions.
How do you become a client relations manager?
Most client relations managers start in customer-facing roles such as account coordinator, customer support specialist, or inside sales representative, where they build communication and problem-solving skills. From there, moving into an account management role with ownership of a named client portfolio is the most common path. Developing fluency in CRM software and consistently hitting retention or satisfaction goals is what gets candidates promoted or hired into manager-level positions.
Can you get hired as a client relations manager with little experience?
Yes, entry-level client relations manager roles exist, particularly at smaller companies or in industries like software and staffing. The most effective way to compete with limited experience is to highlight any client-facing work, even from internships or adjacent roles in sales or support, and to show measurable outcomes such as response times or satisfaction scores. Familiarity with a major CRM platform strengthens applications significantly at this level.
What does the client relations manager interview process look like?
The process typically begins with a recruiter or HR screen focused on your background and availability, followed by a hiring manager interview that digs into how you manage client relationships, handle escalations, and drive renewals. A final round often involves a panel with cross-functional stakeholders or a practical exercise such as a mock client call or account review presentation. References from previous clients or managers are frequently requested before an offer is extended.
Where can I find and apply to client relations manager jobs?
You can find and apply to client relations manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience level, industry focus, and preferred location, then apply directly to each listing that fits.
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Find roles that match your experience and apply in just a few clicks.
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