Customer Support Engineer Jobs in Albuquerque, NM

For more than 60 years, Data Device Corporation (DDC) has been recognized as a world leader in the design and manufacture of high-reliability Connectivity, Power, and Control solutions for the Aerospace, Defense, and Space industries. Our dedication to supplying quality products, on-time delivery, and superior support, has contributed to the success of our customers and the critical missions they serve.

Great River Technology (GRT) located in Albuquerque, NM, a wholly owned subsidiary of Data Device Corporation, is a leader in high performance digital video and data development tools and services for the mil/aero industry. Since it’s founding in 1996, it has developed partnerships with leading commercial and military companies worldwide.

This position is 100% onsite at GRT in Albuquerque, NM.

Due to U.S. export control requirements, this position is open only to candidates who qualify as a “U.S. Person.” This generally includes U.S. citizens, U.S. nationals, lawful permanent residents/green card holders, and certain protected individuals, including refugees and asylees.

Position Summary: We are seeking a versatile and proactive Programmer Analyst & IT Support Specialist to serve as our primary technology resource. In this dual-focus role, you will split your time between developing internal software applications and providing comprehensive desktop support to our team. You will be responsible for translating business needs into clean code, maintaining relational databases, and ensuring that our physical workplace hardware, networks, and operating systems run without interruption.

Key Position Accountabilities:

• Code, test, and maintain internal business applications and custom scripts using corporate languages.
• Write and optimize SQL queries, build database views, and generate custom business intelligence reports.
• Audit workflow bottlenecks, gather user requirements, and translate them into functional technical improvements.
• Serve as the primary point of contact for technical issues, resolving hardware, software, and network tickets for local and remote users.
• Provision, configure, and maintain employee laptops, desktops, mobile devices, and peripherals (printers, scanners).
• In coordination with additional locations, support software updates, manage user access controls (Active Directory/Microsoft 365), and maintain production environment security.
• Troubleshoot basic local area network (LAN/WAN) issues, Wi-Fi connectivity, and VPN access configurations.

Qualifications:

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.
• Practical experience writing, editing, and debugging clean software scripts or full applications using PHP, JavaScript, CSS, and HTML.
• Knowledge or experience in .NET, C#, VB, and/or python development a plus.
• Experience administering Ubuntu Linux servers, including managing web server infrastructure and database platforms, performing system maintenance, security hardening, backups, monitoring, and troubleshooting to ensure high availability and reliable operation of hosted websites and applications.
• Core fluency writing relational database queries utilizing SQL Server, MySQL, or Oracle.
• Experience managing user permissions within Microsoft 365 Admin Center or Active Directory.
• Strong interpersonal skills to guide employees through hardware and software challenges.
• Any combination of education, training and experience listed above that demonstrates the ability to perform the duties of the position.

Desired Characteristics:

• Industry certifications such as CompTIA A+, Network+, or Security+.
• Prior experience working in a ticketing system environment (e.g., Jira, Zendesk, ServiceNow).
• Basic understanding of cloud infrastructure deployments (Microsoft Azure or AWS).

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. This job description indicates, in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the ADA) expected of the employee. Duties, responsibilities and activities may change at any time with or without notice as required.

GRT is committed to providing equal employment opportunity (EEO) for all persons in all facets of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.