Customer Support Engineer Jobs
Customer Support Engineer jobs are open across SaaS, cloud infrastructure, fintech, and enterprise software, from entry-level to senior and staff, with specializations in technical onboarding, API integrations, and platform troubleshooting. Find a role that fits from the openings below and apply directly.
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INTRODUCTION
CBTS is hiring a Customer Support Engineer for immediate on-site need to support facility service operations for the business. This role plays a critical part in keeping service requests organized, accurate, and running efficiently. The candidate will be expected to begin the position in July.
ROLE
The Customer Support Associate provides operational and administrative support for facility service requests. This role manages the full work order lifecycle—intake, creation, tracking, and closure—while ensuring accurate documentation and timely service delivery.
KEY DUTIES
Work Order Management:
- Process incoming service requests via inboxes and systems
- Create, update, and track work orders
- Maintain accurate notes and ensure timely closure
Vendor & Stakeholder Coordination:
- Partner with Account Executives and internal teams on scheduling and completion
- Follow up on service updates and escalate issues when needed
Operational Support:
- Review and route requests appropriately
- Ensure adherence to processes and service standards
- Support visibility into work order status and activity
Administrative:
- Document all communications and updates in systems
- Maintain accurate service records and assist with general admin tasks
BASIC QUALIFICATIONS
- 1–2 years in admin, operations, service coordination, or customer support
- Experience with ticketing/work order systems preferred
- Strong organization, attention to detail, and multitasking skills
- Professional communication skills (written and verbal)
- Ability to follow processes and work in a fast-paced environment
- Proficiency with email and standard office tools
CBTS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
INTRODUCTION
CBTS is hiring a Customer Support Engineer for immediate on-site need to support facility service operations for the business. This role plays a critical part in keeping service requests organized, accurate, and running efficiently. The candidate will be expected to begin the position in July.
ROLE
The Customer Support Associate provides operational and administrative support for facility service requests. This role manages the full work order lifecycle—intake, creation, tracking, and closure—while ensuring accurate documentation and timely service delivery.
KEY DUTIES
Work Order Management:
- Process incoming service requests via inboxes and systems
- Create, update, and track work orders
- Maintain accurate notes and ensure timely closure
Vendor & Stakeholder Coordination:
- Partner with Account Executives and internal teams on scheduling and completion
- Follow up on service updates and escalate issues when needed
Operational Support:
- Review and route requests appropriately
- Ensure adherence to processes and service standards
- Support visibility into work order status and activity
Administrative:
- Document all communications and updates in systems
- Maintain accurate service records and assist with general admin tasks
BASIC QUALIFICATIONS
- 1–2 years in admin, operations, service coordination, or customer support
- Experience with ticketing/work order systems preferred
- Strong organization, attention to detail, and multitasking skills
- Professional communication skills (written and verbal)
- Ability to follow processes and work in a fast-paced environment
- Proficiency with email and standard office tools
CBTS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
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Find JobsCustomer Support Engineer Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Applied Materials41
- Atlas Copco37
- Walmart30
- Tata Consultancy Services (TCS)29
- Lam Research28
Top Industries Hiring
- Technology & Software579
- Manufacturing372
- Electronics & Hardware245
- Consulting & Professional Services126
- Retail112
What Employers Look For
The qualifications that appear most often in customer support engineer jobs.
- Experience troubleshooting APIs, webhooks, or third-party integrations for technical customers
- Proficiency with a support platform such as Zendesk, Salesforce Service Cloud, or Intercom
- Ability to read and interpret logs, error codes, and basic scripts in Python, JavaScript, or SQL
- Strong written communication skills for creating clear bug reports and customer-facing documentation
- Bachelor's degree in computer science, information systems, or a related technical field
- Familiarity with ticketing workflows, SLA management, and escalation processes in a B2B environment
Tips for Your Customer Support Engineer Job Search
Quantify your ticket resolution impact
Hiring managers want to see outcomes, not just responsibilities. On your resume, replace phrases like 'handled support tickets' with specifics about the complexity of issues you resolved, the tools you used, and the customer tier you supported, whether SMB, mid-market, or enterprise.
Highlight API and developer experience clearly
Customer support engineer roles differ from general support in that employers expect you to read logs, parse API responses, and troubleshoot integrations. Make your technical skills visible in a dedicated section and mirror the exact stack terms from each job posting you target.
Apply early to roles that fit
Migrate Mate lists customer support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by product type before applying
The day-to-day work differs significantly between a developer-tools company and a B2B SaaS platform. Read each job description for clues like 'support enterprise clients' or 'work with REST APIs' to confirm the role matches the technical environment you want to grow in.
Prepare a break-fix walkthrough for interviews
Most customer support engineer interviews include a live troubleshooting exercise. Practice narrating your diagnostic process out loud, from reproducing the issue to isolating the root cause, because interviewers are evaluating your reasoning as much as your technical knowledge.
Negotiate scope and on-call expectations upfront
Before accepting an offer, clarify whether the role includes on-call rotations, incident escalation ownership, or weekend coverage. These factors vary widely between companies and affect workload more than the job title alone suggests.
Customer Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most customer support engineers?
The companies hiring the most customer support engineers right now include Applied Materials, Atlas Copco, and Walmart, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of June 2026. Cloud infrastructure providers and enterprise SaaS companies consistently post the highest volume of these roles.
How many customer support engineer jobs are remote?
About 24% of customer support engineer openings are fully remote or hybrid as of June 2026, making it one of the more distributed roles in the technology sector. Positions focused on developer-facing support and API troubleshooting tend to have the highest rate of remote availability, while roles tied to on-premise enterprise deployments are more likely to require on-site presence.
How do you become a customer support engineer?
Start by building a foundation in a scripting language like Python or JavaScript and getting hands-on experience with REST APIs, which are core to most customer support engineer roles. Move into a technical support analyst or support specialist position to develop your troubleshooting process and ticket workflow skills. From there, target companies whose products you understand well, study their integration ecosystem, and demonstrate your technical depth during the interview process.
Can you get a customer support engineer job with little experience?
Yes, entry-level customer support engineer roles exist, and employers often prioritize demonstrated technical curiosity over years of experience. Build a portfolio of small API projects or integration walkthroughs, contribute to open-source documentation, and pursue certifications in tools like Zendesk or Salesforce Service Cloud to show practical readiness. Targeting smaller SaaS companies or startups is often more effective than pursuing large enterprise employers when you're starting out.
What does the customer support engineer interview process look like?
The process typically begins with a recruiter screen focused on your technical background and the types of products you've supported. A hiring manager interview follows, covering your troubleshooting methodology and how you communicate complex issues to non-technical customers. Most companies include a technical exercise where you diagnose a simulated API error or reproduce a bug from a log file. Final rounds often involve a cross-functional panel with members from engineering or customer success.
Where can I find and apply to customer support engineer jobs?
You can find and apply to customer support engineer jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and technical background, then apply directly to each listing. Openings are updated regularly, so checking back frequently gives you the best chance of catching new postings before they fill.
See All 1,923+ Customer Support Engineer Jobs
Jump back to the full list of openings and apply to any customer support engineer role that fits.
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