Customer Support Engineer Jobs
Customer Support Engineer jobs are open across SaaS, cloud infrastructure, fintech, and enterprise software, from entry-level to senior and staff, with specializations in technical onboarding, API integrations, and platform troubleshooting. Find a role that fits from the openings below and apply directly.
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Showing 5 of 72+ Customer Support Engineer jobs
ESSENTIAL FUNCTIONS:
- Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
- Able to precisely follow layout drawings and blue prints used in the installation of equipment.
- Complete status (service) reports on a daily basis and expense reports on a weekly basis.
- The ability to communicate in the English language.
- Excellent customer relations and follow through.
- Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
- Operation, applications, software, and part programming capabilities, and customer training of such.
- Use of Amada applications software used in line control and part programming.
- Regular travel within assigned territories.
- Ability to lift up to 50 lbs.
NON-ESSENTIAL FUNCTIONS:
- The ability to communicate in the Spanish language.
REPORTING RELATIONSHIP:
- Reports to Regional Service Manager
SUBORDINATE STAFF:
- None
KNOWLEDGE:
- A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.
SKILLS:
- Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
- Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
- Working knowledge of computers and Windows OS.
- Ability to read and interpret mechanical and electrical drawings.
- Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.
TRAVEL:
- Routine travel within assigned territories with occasional over night stays.
- Territory: San Jose, CA
PAY RATE: $30.00 /HR
BENEFITS:
- Major Medical and Hospitalization
- Pharmacy
- Dental
- Vision
- 401(k) Plan
- Profit Sharing
- Life Insurance
- Long-Term Disability
- 12 Paid Holidays
- Travel Accommodations
- Travel/Milage Pay
- $200 Work Boot Voucher
- Uniform, laptop, cellphone, toolbox provided
WORKING CONDITIONS:
LIFTING: Average Weight: 50 lb. Frequency: Daily
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
ESSENTIAL FUNCTIONS:
- Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
- Able to precisely follow layout drawings and blue prints used in the installation of equipment.
- Complete status (service) reports on a daily basis and expense reports on a weekly basis.
- The ability to communicate in the English language.
- Excellent customer relations and follow through.
- Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
- Operation, applications, software, and part programming capabilities, and customer training of such.
- Use of Amada applications software used in line control and part programming.
- Regular travel within assigned territories.
- Ability to lift up to 50 lbs.
NON-ESSENTIAL FUNCTIONS:
- The ability to communicate in the Spanish language.
REPORTING RELATIONSHIP:
- Reports to Regional Service Manager
SUBORDINATE STAFF:
- None
KNOWLEDGE:
- A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.
SKILLS:
- Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
- Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
- Working knowledge of computers and Windows OS.
- Ability to read and interpret mechanical and electrical drawings.
- Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.
TRAVEL:
- Routine travel within assigned territories with occasional over night stays.
- Territory: San Jose, CA
PAY RATE: $30.00 /HR
BENEFITS:
- Major Medical and Hospitalization
- Pharmacy
- Dental
- Vision
- 401(k) Plan
- Profit Sharing
- Life Insurance
- Long-Term Disability
- 12 Paid Holidays
- Travel Accommodations
- Travel/Milage Pay
- $200 Work Boot Voucher
- Uniform, laptop, cellphone, toolbox provided
WORKING CONDITIONS:
LIFTING: Average Weight: 50 lb. Frequency: Daily
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Customer Support Engineer Jobs by Experience Level
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Find JobsCustomer Support Engineer Job Market
Who's Hiring
- KLA16
- Fivetran5
- AMADA4
- Amazon4
- VAST Data3
Top Industries Hiring
- Technology & Software15
- Manufacturing10
- Retail1
- Staffing & Recruiting1
- E-Commerce & Online Marketplaces1
What Employers Look For
The qualifications that appear most often in customer support engineer jobs.
- Experience troubleshooting APIs, webhooks, or third-party integrations for technical customers
- Proficiency with a support platform such as Zendesk, Salesforce Service Cloud, or Intercom
- Ability to read and interpret logs, error codes, and basic scripts in Python, JavaScript, or SQL
- Strong written communication skills for creating clear bug reports and customer-facing documentation
- Bachelor's degree in computer science, information systems, or a related technical field
- Familiarity with ticketing workflows, SLA management, and escalation processes in a B2B environment
Tips for Your Customer Support Engineer Job Search
Quantify your ticket resolution impact
Hiring managers want to see outcomes, not just responsibilities. On your resume, replace phrases like 'handled support tickets' with specifics about the complexity of issues you resolved, the tools you used, and the customer tier you supported, whether SMB, mid-market, or enterprise.
Highlight API and developer experience clearly
Customer support engineer roles differ from general support in that employers expect you to read logs, parse API responses, and troubleshoot integrations. Make your technical skills visible in a dedicated section and mirror the exact stack terms from each job posting you target.
Apply early to roles that fit
Migrate Mate lists customer support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by product type before applying
The day-to-day work differs significantly between a developer-tools company and a B2B SaaS platform. Read each job description for clues like 'support enterprise clients' or 'work with REST APIs' to confirm the role matches the technical environment you want to grow in.
Prepare a break-fix walkthrough for interviews
Most customer support engineer interviews include a live troubleshooting exercise. Practice narrating your diagnostic process out loud, from reproducing the issue to isolating the root cause, because interviewers are evaluating your reasoning as much as your technical knowledge.
Negotiate scope and on-call expectations upfront
Before accepting an offer, clarify whether the role includes on-call rotations, incident escalation ownership, or weekend coverage. These factors vary widely between companies and affect workload more than the job title alone suggests.
Customer Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most customer support engineers?
The companies hiring the most customer support engineers right now include KLA, Fivetran, and AMADA, with the largest share of openings in California, Texas, and Arizona, based on current listings on Migrate Mate as of September 2026. Cloud infrastructure providers and enterprise SaaS companies consistently post the highest volume of these roles.
How many customer support engineer jobs are remote?
About 35% of customer support engineer openings are fully remote or hybrid as of September 2026, making it one of the more distributed roles in the technology sector. Positions focused on developer-facing support and API troubleshooting tend to have the highest rate of remote availability, while roles tied to on-premise enterprise deployments are more likely to require on-site presence.
How do you become a customer support engineer?
Start by building a foundation in a scripting language like Python or JavaScript and getting hands-on experience with REST APIs, which are core to most customer support engineer roles. Move into a technical support analyst or support specialist position to develop your troubleshooting process and ticket workflow skills. From there, target companies whose products you understand well, study their integration ecosystem, and demonstrate your technical depth during the interview process.
Can you get a customer support engineer job with little experience?
Yes, entry-level customer support engineer roles exist, and employers often prioritize demonstrated technical curiosity over years of experience. Build a portfolio of small API projects or integration walkthroughs, contribute to open-source documentation, and pursue certifications in tools like Zendesk or Salesforce Service Cloud to show practical readiness. Targeting smaller SaaS companies or startups is often more effective than pursuing large enterprise employers when you're starting out.
What does the customer support engineer interview process look like?
The process typically begins with a recruiter screen focused on your technical background and the types of products you've supported. A hiring manager interview follows, covering your troubleshooting methodology and how you communicate complex issues to non-technical customers. Most companies include a technical exercise where you diagnose a simulated API error or reproduce a bug from a log file. Final rounds often involve a cross-functional panel with members from engineering or customer success.
Where can I find and apply to customer support engineer jobs?
You can find and apply to customer support engineer jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and technical background, then apply directly to each listing. Openings are updated regularly, so checking back frequently gives you the best chance of catching new postings before they fill.
See All 72 Customer Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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