Mid Level Customer Support Engineer Jobs
Mid level customer support engineer jobs go to professionals ready to own escalations end to end, mentor junior teammates, and make technical decisions with limited oversight. Openings are spread across Technology & Software, Aerospace & Defense, and Manufacturing, with a strong mix of remote and hybrid positions, and employers like UVEye, VAST Data, and Pratt & Whitney hiring at this level now.
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Showing 5 of 61+ Mid Level Customer Support Engineer jobs
SUMMARY:
FNA Group is a world-class manufacturer and industry leader in consumer and industrial pressure washers, as well as other outdoor power equipment. Our portfolio of highly regarded brands includes Simpson, Delco, and CRX. In addition, exclusive licensing partnerships with globally recognized names such as DeWalt, Stanley Black & Decker, and Craftsman further enhance FNA's market presence and brand recognition.
FNA Group is a dynamic organization experiencing exceptional growth, driven in large part by its ability to attract, develop, and retain top talent. We are seeking a Customer Service and Product Support Manager to join our team. An energetic, results-driven professional with strong multitasking and problem-solving abilities and the motivation to learn and grow in a fast-paced environment will be successful.
Primary Purpose:
The Customer Service and Product Support Manager is responsible for overseeing the order entry and sales support team, as well as all post-sale product support functions for FNA. This role manages internal customer service contact center, in addition to leading technical support, warranty, parts, and accessories teams.
The Customer Service and Product Support Manager is accountable for analyzing and delivering summarized reporting on customer reviews, call center interactions, and warranty trends. As a critical leadership role, the Customer Service and Product Support Manager helps ensure that all FNA products and brands consistently uphold FNA's Best-in-Class reputation while meeting and exceeding customer expectations.
Duties and Responsibilities:
- Lead the sales support and order entry team supporting direct dealers, industrial customers, and international accounts.
- Oversee the technical services team responsible for reviewing, diagnosing, and approving or denying service center warranty claims in accordance with established warranty policies and procedures.
- Manage the analysis and consolidated reporting of customer call center activity, warranty claims, and returned product data to identify trends and improvement opportunities.
- Direct the creation, maintenance, and ongoing updates of illustrated parts lists, including associated service parts and kits.
- Oversee customer- and channel-specific service parts pricing files to ensure accuracy and consistency.
- Leverage daily parts and accessory sales reports to support timely order fulfillment and customer shipments.
Qualifications:
- Minimum of five years of supervisory experience in product support.
- Strong critical thinking, decision-making, and problem-solving capabilities.
- Proven ability to manage multiple priorities effectively in a fast-paced environment.
- Experience analyzing data to drive process improvements and operational efficiencies.
- Experience in the Outdoor Power Equipment or Durable Goods industries is preferred but not required.
Education/Certification:
- Bachelor's degree in business management is preferred, but will consider equivalent combination of education and experience.
Management Responsibilities:
A team of 6 to 9 direct reports.
SUMMARY:
FNA Group is a world-class manufacturer and industry leader in consumer and industrial pressure washers, as well as other outdoor power equipment. Our portfolio of highly regarded brands includes Simpson, Delco, and CRX. In addition, exclusive licensing partnerships with globally recognized names such as DeWalt, Stanley Black & Decker, and Craftsman further enhance FNA's market presence and brand recognition.
FNA Group is a dynamic organization experiencing exceptional growth, driven in large part by its ability to attract, develop, and retain top talent. We are seeking a Customer Service and Product Support Manager to join our team. An energetic, results-driven professional with strong multitasking and problem-solving abilities and the motivation to learn and grow in a fast-paced environment will be successful.
Primary Purpose:
The Customer Service and Product Support Manager is responsible for overseeing the order entry and sales support team, as well as all post-sale product support functions for FNA. This role manages internal customer service contact center, in addition to leading technical support, warranty, parts, and accessories teams.
The Customer Service and Product Support Manager is accountable for analyzing and delivering summarized reporting on customer reviews, call center interactions, and warranty trends. As a critical leadership role, the Customer Service and Product Support Manager helps ensure that all FNA products and brands consistently uphold FNA's Best-in-Class reputation while meeting and exceeding customer expectations.
Duties and Responsibilities:
- Lead the sales support and order entry team supporting direct dealers, industrial customers, and international accounts.
- Oversee the technical services team responsible for reviewing, diagnosing, and approving or denying service center warranty claims in accordance with established warranty policies and procedures.
- Manage the analysis and consolidated reporting of customer call center activity, warranty claims, and returned product data to identify trends and improvement opportunities.
- Direct the creation, maintenance, and ongoing updates of illustrated parts lists, including associated service parts and kits.
- Oversee customer- and channel-specific service parts pricing files to ensure accuracy and consistency.
- Leverage daily parts and accessory sales reports to support timely order fulfillment and customer shipments.
Qualifications:
- Minimum of five years of supervisory experience in product support.
- Strong critical thinking, decision-making, and problem-solving capabilities.
- Proven ability to manage multiple priorities effectively in a fast-paced environment.
- Experience analyzing data to drive process improvements and operational efficiencies.
- Experience in the Outdoor Power Equipment or Durable Goods industries is preferred but not required.
Education/Certification:
- Bachelor's degree in business management is preferred, but will consider equivalent combination of education and experience.
Management Responsibilities:
A team of 6 to 9 direct reports.
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Find JobsMid Level Customer Support Engineer Job Market
Who's Hiring
- UVEye7
- VAST Data5
- Pratt & Whitney5
- Fivetran3
- Together AI3
Top Industries Hiring
- Technology & Software27
- Aerospace & Defense7
- Manufacturing3
- Consulting & Professional Services3
- Retail2
Mid Level Customer Support Engineer Jobs: Frequently Asked Questions
How do I get a mid level customer support engineer job?
Position your experience around ownership, not just task completion. Highlight cases where you resolved complex technical issues independently, improved a support process, or reduced escalation volume. Recruiters at this level want to see that you can handle ambiguity, communicate clearly with engineering teams, and take a problem from report to resolution without heavy supervision. Tailor your resume to show measurable impact, not just responsibilities.
Which companies hire mid level customer support engineers?
Companies hiring mid level customer support engineers right now include UVEye, VAST Data, and Pratt & Whitney, based on current listings on Migrate Mate as of July 2026. Hiring at this level is broad, covering growth-stage technology companies, enterprise software vendors, and large consumer-facing platforms that rely on technical support functions to retain customers and reduce churn.
Are there remote mid level customer support engineer jobs?
Yes, and the share is substantial. About 13% of mid level customer support engineer openings are remote or hybrid as of July 2026, reflecting how effectively technical support work translates to distributed teams. Fully on-site roles tend to cluster in industries where hands-on product access or security requirements make in-person presence necessary.
How do I move up to a mid level customer support engineer role?
Growth from entry level to mid level comes from deepening technical skills while taking on broader ownership. Focus on mastering your product's architecture, volunteering to lead smaller projects, and building a record of resolving issues with minimal guidance. Mentoring newer teammates and contributing to documentation or process improvements signals readiness to move up. Consistent, measurable impact over time is what hiring managers look for when promoting or recruiting at this level.
Which industries hire the most mid level customer support engineers?
Mid Level customer support engineer roles concentrate in Technology & Software, Aerospace & Defense, and Manufacturing, based on current listings on Migrate Mate as of July 2026. These sectors drive hiring at this level because their products require technically fluent support professionals who can bridge the gap between end users and engineering teams, reducing resolution time and protecting customer relationships.