Mid Level Customer Support Engineer Jobs
Mid level customer support engineer jobs go to professionals ready to own escalations end to end, mentor junior teammates, and make technical decisions with limited oversight. Openings are spread across Technology & Software, Manufacturing, and Staffing & Recruiting, with a strong mix of remote and hybrid positions, and employers like Fivetran, KLA, and UVEye hiring at this level now.
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At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Technical Customer Support Engineer Tier II to join our Support team in Teaneck, NJ - this is not a remote role. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
A day in the life and how you’ll make an impact:
This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT
- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide on-site technical support during product installations to ensure proper setup and operation
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
- Ensure effective incident management by tracking and resolving technical issues promptly
Requirements
- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Hands-on experience with hardware setup, installation, and calibration
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Team-oriented with a customer-first mindset
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
Ideally, we’re looking for:
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Experience with Kubernetes or Docker
Physical Requirements:
This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT
Benefits we offer:
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The hourly rate salary range for this position is $36/hr - $43/hr.
This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT
Why UVeye:
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a Technical Customer Support Engineer Tier II to join our Support team in Teaneck, NJ - this is not a remote role. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
A day in the life and how you’ll make an impact:
This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT
- Assist in the installation, configuration, and calibration of UVeye products for clients
- Provide on-site technical support during product installations to ensure proper setup and operation
- Troubleshoot and resolve customer technical issues related to machine performance and software
- Monitor, maintain, and update systems to ensure continuous product functionality
- Prepare detailed documentation and reports on installation and calibration activities
- Act as a technical point of contact for clients during installation, calibration, and troubleshooting
- Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
- Ensure effective incident management by tracking and resolving technical issues promptly
Requirements
- 3+ years of experience in Tier II support, systems administration, or QA engineering
- Bachelor’s degree in Computer Science or a related field
- Proficiency with Linux, Docker, and Kubernetes
- Strong troubleshooting skills across hardware and software domains
- Hands-on experience with hardware setup, installation, and calibration
- Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
- Team-oriented with a customer-first mindset
- Experience with cloud platforms like AWS, Azure, or GCP
- Familiarity with networking equipment (switches, routers, firewalls, load balancers)
- Comfortable using tools like Zendesk, JIRA, and Confluence
- Able to work independently and manage multiple priorities under pressure
Ideally, we’re looking for:
- Experience working in startup environments
- Proficiency in scripting (Bash, Python)
- Experience with Kubernetes or Docker
Physical Requirements:
This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT
Benefits we offer:
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The hourly rate salary range for this position is $36/hr - $43/hr.
This position is 2nd shift. Work hours are 12:00pm - 8:00pm PT
Why UVeye:
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Mid Level Customer Support Engineer Jobs: Frequently Asked Questions
How do I get a mid level customer support engineer job?
Position your experience around ownership, not just task completion. Highlight cases where you resolved complex technical issues independently, improved a support process, or reduced escalation volume. Recruiters at this level want to see that you can handle ambiguity, communicate clearly with engineering teams, and take a problem from report to resolution without heavy supervision. Tailor your resume to show measurable impact, not just responsibilities.
Which companies hire mid level customer support engineers?
Companies hiring mid level customer support engineers right now include Fivetran, KLA, and UVEye, based on current listings on Migrate Mate as of November 2026. Hiring at this level is broad, covering growth-stage technology companies, enterprise software vendors, and large consumer-facing platforms that rely on technical support functions to retain customers and reduce churn.
Are there remote mid level customer support engineer jobs?
Yes, and the share is substantial. About 13% of mid level customer support engineer openings are remote or hybrid as of November 2026, reflecting how effectively technical support work translates to distributed teams. Fully on-site roles tend to cluster in industries where hands-on product access or security requirements make in-person presence necessary.
How do I move up to a mid level customer support engineer role?
Growth from entry level to mid level comes from deepening technical skills while taking on broader ownership. Focus on mastering your product's architecture, volunteering to lead smaller projects, and building a record of resolving issues with minimal guidance. Mentoring newer teammates and contributing to documentation or process improvements signals readiness to move up. Consistent, measurable impact over time is what hiring managers look for when promoting or recruiting at this level.
Which industries hire the most mid level customer support engineers?
Mid Level customer support engineer roles concentrate in Technology & Software, Manufacturing, and Staffing & Recruiting, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their products require technically fluent support professionals who can bridge the gap between end users and engineering teams, reducing resolution time and protecting customer relationships.