Mid Level Support Engineer Jobs
Mid level support engineer jobs go to engineers ready to own escalation workflows, guide junior teammates, and resolve complex issues without waiting for direction. Roles are 37% remote or hybrid, concentrated in Technology & Software, Manufacturing, and Electronics & Hardware, with employers like ASM, Figma, and Applied Materials hiring at this level now.
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Role: Citrix Support Engineer
Location: NYC (Onsite)
Employment Type: Contract-to-Hire
Contract Duration: 06 Months
Job Description:
Seeking an experienced Citrix Support Engineer to provide technical support and maintain enterprise desktop infrastructure, virtual desktop environments, and remote-access systems. The candidate will troubleshoot complex technical issues, support Windows environments, manage user access, and ensure system availability and security.
Required Skills & Experience:
- 5+ years of experience in IT/Desktop Support or Infrastructure Support.
- Hands-on experience with Citrix technologies and Virtual Desktop Infrastructure (VDI).
- Strong experience in desktop/deskside support and remote-access troubleshooting.
- Knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365.
- Understanding of virtualization, networking, and cloud technologies.
- Experience with PowerShell scripting, automation, software deployment, and patch management.
- Knowledge of IT security, access controls, vulnerability management, and compliance.
- Bachelor's degree preferred; equivalent experience acceptable.
Preferred:
- Previous experience supporting IT infrastructure in a law firm environment.
Role: Citrix Support Engineer
Location: NYC (Onsite)
Employment Type: Contract-to-Hire
Contract Duration: 06 Months
Job Description:
Seeking an experienced Citrix Support Engineer to provide technical support and maintain enterprise desktop infrastructure, virtual desktop environments, and remote-access systems. The candidate will troubleshoot complex technical issues, support Windows environments, manage user access, and ensure system availability and security.
Required Skills & Experience:
- 5+ years of experience in IT/Desktop Support or Infrastructure Support.
- Hands-on experience with Citrix technologies and Virtual Desktop Infrastructure (VDI).
- Strong experience in desktop/deskside support and remote-access troubleshooting.
- Knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365.
- Understanding of virtualization, networking, and cloud technologies.
- Experience with PowerShell scripting, automation, software deployment, and patch management.
- Knowledge of IT security, access controls, vulnerability management, and compliance.
- Bachelor's degree preferred; equivalent experience acceptable.
Preferred:
- Previous experience supporting IT infrastructure in a law firm environment.
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Find JobsMid Level Support Engineer Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software55
- Manufacturing12
- Electronics & Hardware11
- Consulting & Professional Services6
- Aerospace & Defense5
Mid Level Support Engineer Jobs: Frequently Asked Questions
How do I get a mid level support engineer job?
Position your experience around ownership, not just task completion. Highlight incidents you diagnosed end to end, process improvements you drove, and situations where you mentored a colleague or led a resolution without escalating. Employers hiring at this level want evidence you can operate independently, so tailor your resume to show outcomes and scope, not just responsibilities.
Which companies hire mid level support engineers?
Companies hiring mid level support engineers right now include ASM, Figma, and Applied Materials, based on current listings on Migrate Mate as of November 2026. Hiring at this level covers established technology firms, fast-growing SaaS companies, and enterprise organizations that need engineers who can own a support function without close oversight.
Are there remote mid level support engineer jobs?
Yes, remote and hybrid options are common at this level. About 37% of mid level support engineer openings are remote or hybrid as of November 2026, reflecting demand for experienced engineers who can work effectively without on-site supervision. On-site roles also exist, particularly in industries where hands-on hardware or data-center access is required.
How do I move up to a mid level support engineer role?
Getting to mid level means building depth across your first few years, not just accumulating time. Focus on owning a complete problem from alert to post-mortem, taking on documentation or knowledge-base work no one assigned you, and demonstrating measurable impact like reduced ticket volume or faster mean-time-to-resolve. Engineers who move up fastest show they have already been operating at the next level.
Which industries hire the most mid level support engineers?
Mid Level support engineer roles concentrate in Technology & Software, Manufacturing, and Electronics & Hardware, based on current listings on Migrate Mate as of November 2026. These sectors rely heavily on complex internal and customer-facing systems where experienced engineers who can triage, communicate, and resolve issues independently keep operations running without constant senior involvement.