Senior Level Customer Support Engineer Jobs
Senior level customer support engineer jobs put experienced engineers in charge of escalation strategy, technical resolution ownership, and the cross-functional initiatives that raise support quality across an organization. Openings concentrate in Technology & Software, Manufacturing, and Consulting & Professional Services, with a 47% remote and hybrid share, and employers like GovCIO, Roche, and CRUSOE hiring at this level now.
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Showing 5 of 23+ Senior Level Customer Support Engineer jobs
About the Team
At DoorDash we're building the industry's most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Security is paramount to the success of our business, and DoorDash Security aspires to be the world's best security team. We are committed to protecting our people, partners, customers, and technologies with robust safeguards and unwavering vigilance.
About the Role
Our team is looking for a Lead Security Engineer who will act as the main cybersecurity partner to the Customer Support and Integrity teams and related business areas. This role will establish the dedicated security team for the Customer Support and Integrity business at DoorDash. We are looking for a highly technical, hands-on security engineer who will build the vision, strategy, and drive the execution to secure DoorDash's global support workforce, solutions, technologies and workflows. This is a US remote position reporting directly to the Chief of Staff, Global Security.
You're excited about this opportunity because you will…
- Establish the vision, strategy and success metrics for the Customer Support and Integrity Security function with inputs from partner teams like Customer Experience, Merchant Experience, Sales Operations, Enterprise Security and GRC.
- Lead the technical direction and roadmap execution for Customer Support and Integrity Security to reduce security risk associated with support agents and tooling.
- Work directly with Customer Support and Integrity, Merchant Experience, Enterprise Security, Engineering, Product, GRC and related teams to enact security strategies for DoorDash's support tooling and support agents.
- Design and Operationalize security controls, to reduce risk and promote widespread adoption of secure solutions and best practices across internal and third party support populations
- Establish clear, measurable metrics to demonstrate and track the performance and impact of the Customer Support and Integrity security programs and initiatives
- Perform security testing and validation of support teams, processes and systems to identify security gaps and remediation plans
- Drive alignment across multiple organizations, build durable operating mechanisms, and improve how the company proactively manages security risks at scale.
- Be the trusted primary partner for the Customer Support and Integrity organization on all things security and connector between the two teams.
We're excited about you because…
- 8+ years of experience as a security engineer in an enterprise security, corporate security or infrastructure security discipline.
- Proven track record designing and implementing security solutions at scale for support and sales populations including internal and third party users (Call centers, Business Process Outsourcers, etc.)
- Experience working directly with third party support organizations (call centers, Business Process Outsourcers)
- Can deeply and confidently speak to security engineering, system architecture, scalability and reliability decisions, and design trade offs.
- A customer first and owner mindset
- Possess a breadth of technical experience across various infrastructure and security areas running in large production environments
- Proficient in analyzing code, architecture and designs from a security perspective
- Well versed with scripting languages (e.g. Python) and other programming languages (e.g. Java). Golang experience is a plus.
- Strong experience with infrastructure as a code tooling like Terraform.
- Experience with IAM platforms (e.g. Okta, GoogleWorkspace).
- Hands-on experience with GoogleWorkspace products, especially Google Chrome Enterprise Premium
- Expertise with cloud infrastructure and management in GCP and AWS
- Experience solving complex, systemic issues at scale that require creative thinking and solutions.
- Exceptional analytical and investigative abilities with hands-on experience leading root cause analysis.
- Excellent verbal and written communication skills - you can understand and review design documents with respect to cloud infrastructure with engineering personnel.
- Experience with access management, abuse prevention, operational controls, incident management, or platform risk programs
- Experience building scalable governance frameworks, escalation models, or operational control mechanisms
- Experience leveraging AI, automation, or workflow tooling to improve operational scale and resilience
- Experience operating across global teams and time zones
We expect this position to be filled by 8/10/26.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
About the Team
At DoorDash we're building the industry's most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Security is paramount to the success of our business, and DoorDash Security aspires to be the world's best security team. We are committed to protecting our people, partners, customers, and technologies with robust safeguards and unwavering vigilance.
About the Role
Our team is looking for a Lead Security Engineer who will act as the main cybersecurity partner to the Customer Support and Integrity teams and related business areas. This role will establish the dedicated security team for the Customer Support and Integrity business at DoorDash. We are looking for a highly technical, hands-on security engineer who will build the vision, strategy, and drive the execution to secure DoorDash's global support workforce, solutions, technologies and workflows. This is a US remote position reporting directly to the Chief of Staff, Global Security.
You're excited about this opportunity because you will…
- Establish the vision, strategy and success metrics for the Customer Support and Integrity Security function with inputs from partner teams like Customer Experience, Merchant Experience, Sales Operations, Enterprise Security and GRC.
- Lead the technical direction and roadmap execution for Customer Support and Integrity Security to reduce security risk associated with support agents and tooling.
- Work directly with Customer Support and Integrity, Merchant Experience, Enterprise Security, Engineering, Product, GRC and related teams to enact security strategies for DoorDash's support tooling and support agents.
- Design and Operationalize security controls, to reduce risk and promote widespread adoption of secure solutions and best practices across internal and third party support populations
- Establish clear, measurable metrics to demonstrate and track the performance and impact of the Customer Support and Integrity security programs and initiatives
- Perform security testing and validation of support teams, processes and systems to identify security gaps and remediation plans
- Drive alignment across multiple organizations, build durable operating mechanisms, and improve how the company proactively manages security risks at scale.
- Be the trusted primary partner for the Customer Support and Integrity organization on all things security and connector between the two teams.
We're excited about you because…
- 8+ years of experience as a security engineer in an enterprise security, corporate security or infrastructure security discipline.
- Proven track record designing and implementing security solutions at scale for support and sales populations including internal and third party users (Call centers, Business Process Outsourcers, etc.)
- Experience working directly with third party support organizations (call centers, Business Process Outsourcers)
- Can deeply and confidently speak to security engineering, system architecture, scalability and reliability decisions, and design trade offs.
- A customer first and owner mindset
- Possess a breadth of technical experience across various infrastructure and security areas running in large production environments
- Proficient in analyzing code, architecture and designs from a security perspective
- Well versed with scripting languages (e.g. Python) and other programming languages (e.g. Java). Golang experience is a plus.
- Strong experience with infrastructure as a code tooling like Terraform.
- Experience with IAM platforms (e.g. Okta, GoogleWorkspace).
- Hands-on experience with GoogleWorkspace products, especially Google Chrome Enterprise Premium
- Expertise with cloud infrastructure and management in GCP and AWS
- Experience solving complex, systemic issues at scale that require creative thinking and solutions.
- Exceptional analytical and investigative abilities with hands-on experience leading root cause analysis.
- Excellent verbal and written communication skills - you can understand and review design documents with respect to cloud infrastructure with engineering personnel.
- Experience with access management, abuse prevention, operational controls, incident management, or platform risk programs
- Experience building scalable governance frameworks, escalation models, or operational control mechanisms
- Experience leveraging AI, automation, or workflow tooling to improve operational scale and resilience
- Experience operating across global teams and time zones
We expect this position to be filled by 8/10/26.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
See All 23 Senior Level Customer Support Engineer Jobs
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Find JobsSenior Level Customer Support Engineer Job Market
Who's Hiring
- GovCIO2
- Roche1
- CRUSOE1
- DoorDash1
- Amazon1
Top Industries Hiring
- Technology & Software6
- Manufacturing2
- Consulting & Professional Services2
- Energy1
- Retail1
Senior Level Customer Support Engineer Jobs: Frequently Asked Questions
How do I get a senior level customer support engineer job?
Employers hiring at the senior level want engineers who have owned complex technical escalations end to end, not just resolved tickets. Demonstrating that you have improved support processes, mentored junior engineers, or partnered with product and engineering teams to close recurring issues gives you a clear edge. A portfolio of measurable outcomes, such as reduced escalation rates or faster resolution times, strengthens your case.
Which companies hire senior level customer support engineers?
Companies hiring senior level customer support engineers right now include GovCIO, Roche, and CRUSOE, based on current listings on Migrate Mate as of July 2026. Hiring at this level tends to come from established software, hardware, and cloud infrastructure companies that run complex products requiring deep technical expertise on the support side.
Are there remote senior level customer support engineer jobs?
Yes, and remote availability at this level is meaningful. About 47% of senior level customer support engineer openings are remote or hybrid as of July 2026, reflecting how many companies manage distributed support teams and trust senior engineers to operate independently without on-site oversight.
What makes a customer support engineer role senior level?
A senior level customer support engineer role is defined by scope and ownership, not just tenure. Senior engineers handle the highest-severity escalations, design or refine support processes, and serve as the technical authority their team turns to first. They are expected to mentor junior and mid-level engineers, collaborate directly with engineering and product on systemic issues, and drive outcomes that improve support at scale.
Which industries hire the most senior level customer support engineers?
Senior Level customer support engineer roles concentrate in Technology & Software, Manufacturing, and Consulting & Professional Services, based on current listings on Migrate Mate as of July 2026. These sectors drive hiring at this level because their products carry high technical complexity and enterprise customer expectations that require experienced engineers capable of owning outcomes independently.